Strata Shirland reviews

★★★★★ 5/5

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Mr & Mrs Goddard

Myself and my wife have recently moved in to our Strata Home at 360, and we couldn't be happier!Its our first New-Build Home, and we couldn't recommend Strata any higher, the Charlotte, Emily (Solicitor) and Ryan the site Manager have been exceptional, and really made the whole process as easy and seamless as possible.Since moving in, Charlotte and Ryan have been fantastic, and continue to support us if we need anything, which goes above and beyond our expectations.We love our new home and the site overall, and feel welcome and valued by the Strata Team.

Mr · 1 July 2021

★★★★★ 1/5

Trustpilot

Absolute shambles.

Absolute shambles.Moving day itself was a farce, the house wasn’t ready (carpets still being laid, decorating not finished, no-one knew how the hob worked etc etc…) … we basically left after half an hour and went back the next day. Not the amazing, life-long memories we were hoping for.Since then, continual battles with Strata, carpets have had to be re-laid; kitchen worktops all needed replacing; turf finally laid 6 months after we’d moved in; every time it rains the garden turns into a bog due to poor drainage etc etc…The site itself is a mess. There seems to be a continual battle between Strata and the contractors to get the development finished. There are endless drainage issues which means driveways and gardens have to be dug up; rumours that whole roads need to be dug up and re-laid; changes to the spec of speed bumps etc etc. Weeks and weeks go by with no activity, with no clear communication from Strata, no firm plan and no end date in sight. Strata's default answer to everything is to blame the contractors, Applebridge.Our house overlooks what should be a communal green, but has been a builders works yard for the two years we’ve been here. A yard that has been pretty much deserted for months. It’s as though everyone has just given up and gone off to the next development!**UPDATE**You're right - your customer services guys have been in touch with an update regarding the current situation. The response was this, and I'll let you decide if you think this is a helpful and acceptable update:"Just to let you know at the moment I have been unable to get dates for any of the remaining works across the site from Applebridge as they have not come back to me yet, or replied to our senior adoptions engineers either about arranging a meeting.Hopefully we can get Applebridge to agree to a date to have a meeting and we can start to get some dates penned in."

Dave · 28 June 2021

★★★★★ 5/5

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Jeff and Dave came to house to complete…

Jeff and Dave came to house to complete some snagging work, very professional and did a great job

Kira · 10 May 2026

★★★★★ 5/5

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Fantastic service throughout the whole …

Fantastic service throughout the whole procedure from buying to moving in and settling down.Always on hand for any questions and problems.Special mention to Darren and Ryan the site managers who have looked after us and resolved every problem efficiently and courteously.

Allan · 14 October 2017

★★★★★ 1/5

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Terrible customer aftercare on poorly…

Terrible customer aftercare on poorly built homes.3 years and 3 months and still have outstanding issues to be completed on the house. We also still have no roads on the estate that some people have lived in almost 4 years.Customer service team just don't bother replying, managers are exceptionally rude and seemingly unaware of the poor build quality, dealing with this company has taken 4 years of my life, been a nightmare and they think they are untouchable!

Miss · 22 October 2021

★★★★★ 5/5

Trustpilot

As Good As It Gets

We have moved several times over the years but this is our first new build. We chose the Strata Esteem site partly because of its ideal location for the various places we need to be, but also because of the impressive build quality and attention to detail that has gone into designing our gorgeous new home. We moved here from the other end of the country, and from start to finish have experienced excellent communication with the Sales team, even during lockdown - all queries/ concerns were dealt with professionally and efficiently, and our Experience Manager Tami never failed to return a call or follow up any issue promptly. We were given a very warm welcome on arrival, and the welcome pack containing a variety of high end locally sourced treats was a lovely surprise!Since moving here both Tami and the friendly site team have looked after us wonderfully , nothing is ever too much trouble , whether it is seeing to the inevitable minor snagging jobs that come with every new build, help with rubbish disposal before the council got round to delivering our wheelie bins or putting us in touch with trusted tradespeople for independent extra work we wished to carry out. We are very happy here ( so far! ) and feel very supported and confident that any further issues that may arise will be dealt with in the same friendly and positive manner. 10 out of 10 for excellent customer care, and for a truly beautiful new home. Very excited to be part of the birth of a brand new community!

Maria · 4 June 2021

★★★★★ 5/5

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Repairs by Geoff

We recently had some repairs done by Geoff - he was lovely, helpful and knowledgeable throughout. Thanks Geoff!

Katherine · 23 March 2023

★★★★★ 5/5

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Jeff 5*

Jeff went above and beyond. On time. Polite. Presentable. Kept me informed what was going to be done

Stacey · 22 March 2023

★★★★★ 1/5

Trustpilot

Shocking Strata - Elegance Site

We bought one of the last houses to be completed on the development, however 4 years later we are still living on a construction site. • Roads are unfinished • Pavements are dangerous• The community centre we looked forward to using for children’s parties etc is still unopened.• The green spaces are an eyesore, they are not maintained and are overgrown.• The main road to our home has been closed for months, resulting in queues in and out of the estate at peak hours. We were not notified that it would be closed at all!Despite relentless communication with Strata customer service with responses such as “we will share updates when we receive them” IT’S NOT GOOD ENOUGH!! Strata are still yet to resolve a strip of land directly opposite our house that, according to plans, should be hard standing yet this is an overgrown eyesore. We raised this with them a few months after moving in and still we look out to overgrown land that no one is maintaining and despite showing Strats the original plans they have not addressed this issue, not that we are surprised anymore!They blame Yorkshire Water & the Parish Council for the delays, the last correspondence in March 2024 stated the community centre would be handed over the following month. 4 years later and little presence on site, we no longer have any faith in your “updates”. Your timeline has changed multiple times and the latest update is already behind schedule.We don’t want a copied and pasted answer, we want what we paid for! Millions of pounds taken, yet you haven’t given us what we have paid for! We want the street scene like those you continue to share on your social media.

Jaclyn · 27 May 2024

★★★★★ 5/5

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Jeff and Ryan

Both Jeff and Ryan were polite, well mannered and fixed the snags assigned to them.

Kevin · 16 June 2023

★★★★★ 5/5

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Jeff was really good fixed my door in…

Jeff was really good fixed my door in no time

Melanie · 24 October 2023

★★★★★ 5/5

Trustpilot

What a team at Ambition :)

Since moving in to our house in December 2020 we have been nothing but impressed by Strata and their team at Ambition. The house itself had minimal snags and those it did have, have been quickly and thoroughly addressed. Rick and Dave in particular have gone above and beyond to assist us with anything we've needed and continue to do so... great guys! Must give the lovely Sheereen and the part exchange girls a mention also as they did a great job looking after us from the start.

Vixel · 27 April 2021

★★★★★ 1/5

Trustpilot

Houses are fine, but dreadful customer care.

It's now almost whole year since we moved into our property in the Encore development and the end of our driveway is still basically just a ditch. We have been given a succession of dates by Strata to get it sorted, ranging from July, September, then October, then December. It's now March and still no sign of the plot being completed. As a result we still have endless people using our driveway as a shortcut to the next street, but no sign of Strata caring at all. Update 26th Apr 21; This week eh? 6 weeks later and even your inexplicable half-baked solution still isn't finished. You've proven my point.

DH · 26 April 2021

★★★★★ 5/5

Trustpilot

6 month inspection

Lovely man Jeff came for our 6 month inspection. He spotted issues we hadn’t and confirmed that these works would be completed. Very courteous and professional

Stuart · 2 March 2026

★★★★★ 1/5

Trustpilot

Still waiting...

It's been nearly two years since the last completion on the development I live (Elegance) and the roads aren't finished, the landscaped areas aren't finished and it very much feels like they've sold up and these final elements just aren't important to them. Customer Care just play lip service but don't do anything to expedite residents' concerns and frustrations.

Gavin · 21 September 2023

★★★★★ 5/5

Trustpilot

Jeff

I have had Jeff round quite a few times now and he always does a remarkable job. He’s extremely friendly and trustworthy. I am more than comfortable leaving Jeff in the house when I have to nip out. His skills and knowledge are second to none and he is very informative. He always keeps me updated on what he is doing and will inform me of the next steps.

Ellie · 18 November 2022

★★★★★ 2/5

Trustpilot

Madrid on attraction

Moved into our Madrid on the attraction site in May 2023 the sales experience and the site team was exceptional James Lorna and Beth Thankyou very much. After moving over to customer services after 12 weeks things changed and not for the better. The kitchen has been a joke to the point where now left with no freezer because it has been poorly installed and sat propped up on plasterboard wow. Apparently there have been a national shortage of the internal doors that come as standard with the spec. Over a year later and been told 4 times there on order they are managing to fit the doors they can’t source on plots that aren’t even occupied yet, customers services reply to this … your lucky you have matching doors in your property some people haven’t, there proceeding to install doors on unoccupied properties to not increase the backlog. How can they prioritise unoccupied properties. All in all the customer service is not what I had hoped for or expected.

John · 16 May 2024

★★★★★ 5/5

Trustpilot

Dealt with Charlotte Corah at the…

Dealt with Charlotte Corah at the Strata 360 site in Chesterfield. Extremely pleasant and professional and really came across as a credit to the company who should be proud to have her working for them.

Stephen · 16 June 2020

★★★★★ 5/5

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I can’t thank Bo East enough…

I can’t thank Bo East enough for their exceptional service throughout our home buying journey. From the moment we walked into their office, we were greeted with warmth and professionalism. They listened attentively to our needs and preferences, and tirelessly worked with us (as I was extremely indecisive) to creat us the perfect new build home we wanted.Their knowledge and expertise in new developments was invaluable. They guided us through every step of the process, making the entire experience smooth and stress-free.Their dedication to customer satisfaction was evident in their prompt communication and willingness to go above and beyond to address any concerns or questions we had. Thanks to Bo, we found our dream home and couldn’t be happier with our decision.I highly recommend Bo to anyone in search of a reliable, trustworthy, and genuinely support in purchasing a new home. They truly exceeded our expectations and made our home buying experience a truly enjoyable one.

Charlotte · 12 May 2024

★★★★★ 1/5

Trustpilot

The worst customer service I have ever experienced

As soon as we exchanged contracts with Strata Ambition, we got a wealth of excuses, conflicting information and lack of any knowledge followed about the choices and stage 7 visits . I have had numerous phone calls from employees all of which disagree with each other then go back on their word in the next conversation. At this stage I have now never seen my property, spoken to 6 different women about the progress all of which have been conflicting information and have no idea when I’ll be moving in due to no communication after our Anticipated Date Letter over 7 weeks ago. If we had not exchanged contracts we would not want to go ahead as this has made the process unbearable. We should have read the negative reviews in more detail prior to committing, as after speaking to other on the development via a facebook group it is clear this is not a one off situation. I have reached out to the complaints and head office already but expect very little to be done.

Poppy · 18 March 2021

★★★★★ 5/5

Trustpilot

Barry was great

Barry was great, very friendly, was quick and efficient. Barry made me aware of the fumes potentially impacting my asthma. Put furniture back as it was found. Lovely experience. Thank you Barry.

Keya · 9 May 2024

★★★★★ 5/5

Trustpilot

Esteem - team are a credit to your company

Esteem, DishforthCannot fault the sales and office team. A credit to your company. We couldn't have asked for more help, they have gone above and beyond to try and help usUnfortunately we are not in a position to move on with the purchase but their understanding and advice has been second to none. Many thanks to all three of you Would not hesitate to recommend your team.Thanks again, Melissa, Kellie and SandraTracey and Martin

TC · 27 March 2022

★★★★★ 5/5

Trustpilot

Bo!!

Bo!!! She is amazing and without her i dont think we could have achieved our dream. She has been there from the moment we started on our strata journey. I cant praise her enough. When we walked in to the promise site at bolsover and saw the oporto we never thought it could become a reality but Bo was the 1st person that greeted us and right from that moment she believed it was possible. 4 months later Bo handed us the keys to our brand new oporto home at cherish shirland. And what a home it is. We absolutely love it!!! One last thing…we went to see the house every weekend from november until we got the keys in December and not once did she say we couldnt visit or get fed up of us just turning up. We are going to miss her beautiful smile every day but i am sure we will stay in touch. Thank you Bo for making our dream come true 😊🏡

Diane · 5 May 2024

★★★★★ 5/5

Trustpilot

I bought a strata house in 2017

I bought a strata house in 2017, and looking to upgrade, so when a new strata development popped up near us we went to have a look and fell in love! Betty the sales agent @ Dream development was absolutely amazing from start to finish and went above and beyond for us, always quick to answer any questions and get us answers and nothing was too much trouble! I would always recommend strata, they are such high quality builders, from the finish on their houses to their customer service, we couldn't fault them!

Jessica · 4 May 2024