Strata Shirland reviews

★★★★★ 5/5

Trustpilot

Decided on Anthem , Beverley

Decided to buy a livorno on Anthem at Beverley , after initially been undecided and taking my time . Firstly , I just need to say that Rachel Roy who is dealing with my sale , really is the most genuine lovely person and has really looked after me so far (and been so patient !) She has explained everything to me , and even though she is there to do a job , she provides such a personable service , it's almost like having a personal friend ! Very impressed 5 star service , house coming along nicely , Rachel even stayed after closing for 45 minutes to help me and walk me round to look at the house ! Truly top job ! The house looks beautiful , show home too , and my customer experience so far has been excellent , if this is how they operate , then I've definitely chosen the right ✅ housebuilder !

PJ · 29 September 2021

★★★★★ 5/5

Trustpilot

Brilliant workmanship

Malc & Mally just been & fixed the front door & repaired the bedroom floor from creaking ! Strata need more guys like these two working for them , great service and 1st class workmanship. It’s taken quite a few emails to get this done but sending these two made up for it ! Thanks guys

Peter · 23 January 2024

★★★★★ 5/5

Trustpilot

outstanding service

As another example for outstanding service , Jeff and Malc has been so wonderful to sort out the problems i have with stairs and landing..so pateint and perfection towards the work. Which says all about strata.Thank you starta again.

Prudhvi · 13 February 2024

★★★★★ 5/5

Trustpilot

Spring wreath making

Spring wreath making! Loved meeting neighbours and learning how to make a wreath. Thanks Sheereen, this was a lovely experience

Elisa · 12 March 2023

★★★★★ 1/5

Trustpilot

BUYERS BEWARE.

BUYERS BEWARE.I urge all people buying a property of Strata to get a full disclosure of your maintenance company. I was not told the maintenance company would have a convenance on my house when I reserved the property.Only found out when we came to exchange and I read through all the paperwork which we had to sign. I wouldn’t sign the convenance and Strata said if we didn’t sign we couldn’t buy the house and would have to pay everyone’s cost. So we had to sign under duress which I told my solicitor and strata.Basically to my knowledge this is Mis-selling… These maintenance covenant’s are nearly impossible to get out of. We get them once a month for two hours and the cost is over a thousand pounds for two hours. If they don’t come in winter months this cost goes up to about sixteen hundred pounds for two hours work. They put a clause in your convenance that you have to pay the maintenance bill whether the work is done or not done. This goes up every year, may not sound a lot when Strata say you pay a small amount every year for maintenance on your estate. But when you break it down for what you are actually getting, it’s day light robbery. Also why aren’t they disclosing when you reserve that there is a convenance on your home and disclosing all the in’s and outs. Then you can make up your mind as to whether you want to buy with them. My advice avoid at all cost don’t buy a new build with a convenance on your deeds, look at builders who actually get the public open space adopted by the council, or actually use a maintenance company who you can get rid of if they don’t do the work. Also cause it’s public open space anyone can go on this land and if it gets damaged we are the ones who have to pay to have this put right on top of what we already pay. Absolutely disgusting. PLEASE THINK LONG AND HARD BEFORE YOU BUY, I WOULD NOT OF BOUGHT IF I HAD KNOWN. If they are such a good thing why are they not disclosing it when reserving your plot, instead of hiding it.Also we are paying a maintenance bill and we Still have a builders yard on a third of are green, we where told we would pay no maintenance till Strata had completely left the site and all works finished.Would never buy another home from them, can’t trust them.

Debbie · 19 September 2021

★★★★★ 5/5

Trustpilot

Great aftercare by Strata . Thank you Jeff !

We'd like to extend our heartfelt appreciation to Jeff for attending to our property. His friendly and professional approach in fixing the snags, along with going above and beyond to address additional issues, exemplifies the excellent aftercare service we've received. Thank you, Jeff!Buying a home can be a stressful process, but the building quality has been great and Strata has done a commendable job with their aftercare so far. We truly apperciated it - keep up the good work !

Siubo · 27 June 2024

★★★★★ 1/5

Trustpilot

Zero customer service and rubbish quality.

Still waiting for a manager to call me. Repeated visits with no resolve. Repeated disturbance, dust, mess. No end in sight, but it doesn’t matter because they commit to putting it right. How many attempts before you admit you can’t fix the issue Strata???? Can’t get through on the phone, probably due to the volume of issues and customer complaints. Says it all!!They have your money, you’re not likely to be a repeat customer over and over with a house, so there is no care. I am sure they just hope you get bored of the fact you spent your hard earned money on something not fit for purpose. I’ve read a comment on here about internal doors not being covered after 8 weeks. 8 weeks??? Because of potential wear and tear. The doors aren’t likely to last more than 8 weeks?!?!We are waiting for our replacement internal doors. Over a year now because they aren’t able to get them. The irony is, they are still building and selling houses. So none of the new customers have internal doors then?!They really think customers were born yesterday!Escalate away, they will refuse to let you speak to anyone senior. They will refuse to take accountability. The escalation process is a complete waste of energy. There isn’t a structured complaints process, other than strata’s standard response of ‘no’.

Customer · 18 September 2021

★★★★★ 5/5

Trustpilot

Malc and Mal

Malc and Mal were very helpful and completed the work in tidy professional manner.

Stuart · 30 August 2023

★★★★★ 1/5

Trustpilot

Epitome

EpitomeThis development is the epitome of how to upset the homeowners,Finish the job, remove your compound, don’t ask for payment to cut the green when half of it looks like a Taliban hideoutEdit…..To summarise the stock Strata reply, Applebridge will be drawing up plans (no timescales) Applebridge will hopefully complete the development (no dates)The massive eyesore (only a small part of the POS) that I’ve had to look at for over three and a half years will go, no idea when though!!Helpful?

Simon · 6 September 2021

★★★★★ 1/5

Trustpilot

Unfinished development.

We moved to the Ackworth Strata estate, 2 years ago. At the time they were completing the final phase of the development.Strata have now ‘completed’ the development, leaving unfinished roads, pavements and community centre. The estate is a mess, I am surprised that someone hasn’t injured themselves on the unfinished pavements.I would not recommend buying a house on a strata development.

Jane · 20 September 2023

★★★★★ 1/5

Trustpilot

Wouldn’t buy a new build ever again.

We were more then pleased with our experience when we purchased our house, even our snags got sorted fairly promptly.However fast forward nearly 3 years since we moved in. 18months since the last house was completed and we still have a disgusting, abandoned compound sat outside our house. The communication from strata has been shocking and they try pass the blame onto their chosen contractor. Pretty clear once they have your money and you’ve signed the dotted line, you and your development are forgot about. They just give you imaginary deadlines and even then they fail to meet them. The start of the process was so smooth and exciting but strata have ruined it, I would never move into a new build ever again based on this experience.In response to the reply, again another generic response which has already been sent to many of the residents already. If by “maintained by applebridge” you mean, been left for 18months with no men on site, then you are true to your word. However they are a direct reflection of Strata and passing the blame onto them is embarrassing. Stop building new houses and finish existing sites. Epitome - Wakefield

Lewis · 1 September 2021

★★★★★ 5/5

Trustpilot

Top Marks for the Strata team

From the first appointment to view properties to completion the whole Strata team were friendly and helpful at every point. Nothing was too much trouble and there was always someone at the end of the phone to answer questions. Once I had moved in the on-site staff checked regularly to see if moving in had gone ok and a snag list was prepared. This snag list was attended to quickly and at times that was always convenient to myself. The whole experience made by the Strata team was a delight and what can be a stressful time was made a more pleasurable experience. I would recommend Strata homes without question.

Jo · 25 August 2021

★★★★★ 1/5

Trustpilot

FINESSE... Not so much

We purchased our Strata home back in 2019 at the flagship site FINESSE. Excited and impressed with the show homes and sales team we couldn't wait to get into our new home! Unfortunately since that time both the site and our property has been anything BUT Finesse.The price we paid was a PREMIUM, the quality we got was POOR. Both customer service and workmanship is shambolic and the time frames to resolve issues is unacceptable. I've held off leaving a review on here as I wanted to give Stata the best possible chance to resolve our issues but unfortunately I am now at a stage where if a refund was available I would run with it and never come back. Unfortunately all my attempts to speak with senior management have been rejected and so it leaves me no option but to review the diabolical service on here. I understand that there is current wider issues causing delays however as a minimum I would expect to be kept in contact and the right workmen turning up for the job rather than anyone that they can get hold of on the day.

Jack · 18 August 2021

★★★★★ 1/5

Trustpilot

Very poor communication

We purchased a house from Strata approximately 12 months ago. We have had ongoing issues in relation to communication regarding snags and have been put in contact with multiple people to resolve them. Apart from one constructive visit where a number of snags were remedied we have been essentially "chasing our tail" to get any other work completed. This involves a cycle of filing a complaint, someone coming out to make a list of issues, no action being taken, and repeat.Very disappointed that it has taken weeks and even months to get responses on communication which ultimately has resulted in no remedy for us.Update: We have contacted the email address below and still received no communication or redress from it. We have now contacted NHBC to remedy the safety and security issues we have experienced with the build.Edit: 12 months on and strata still continue to handle our issues with a mixture of incompetence and indifference. I WOULD NOT RECOMMEND THIS BUILDER TO MY WORST ENEMY

Nickla · 30 July 2021

★★★★★ 5/5

Trustpilot

Great evening filled with fun, laughter & food

Thank you for inviting me to a well organised fantastic evening filled with fun, laughter, slicing / dicing, cooking & eating. The chef was marvellous, easy to talk to & very knowledgable. He did a great job of teaching us all how to cook a beautiful two course meal, which he then served up at the end of the session. I hope more events are held like this in the future

David · 25 October 2022

★★★★★ 5/5

Trustpilot

Yesterday I contacted your customer service

Yesterday I contacted your customer service regarding a query on my daughter’s behalf, she is buying one of your homes built 5 years ago I needed some technical details regarding foundations, James (CustomerService Manager) acknowledged my email early the next day advising me my query had been passed on to the technical department By lunchtime James emailed me the answer !Such good customer service Is to be commended in this current climateWell done James and the technical department Thanks again

Terry · 22 July 2021

★★★★★ 5/5

Trustpilot

Great customer service!

We have moved to a Strata house just over 2 years ago. We noticed some water spots in one of our bedrooms. I emailed Strata and they sent a few people to check the source of the leak including David Innes. Finally today we had David again over to paint over the spot now that the issue has been sorted. I have always been pleased with Strata customer service and can hardly fault them since I first been in contact with them 3 years ago to buy our first home. When I move again, I am hoping Strata will have another development nearby so I can buy from them again. I truly 100% recommend Strata.

Nina · 11 June 2024

★★★★★ 1/5

Trustpilot

From bad to worse - stay away

I am still in the process of buying one of their houses only because I committed to it back in October 2020, and buying with someone else would take probably another year now. If I knew any of the below would happen I would have stayed well clear of these cowboys. A have complained a few times, with the most recent one about the new 3 month delay to complete. I doubt they will be able to do so. They have blamed everyone but themselves, from covid, to supply shortages and the all time classic, the weather. Funnily enough, I visited the site a week ago and not a single brick was laid despite the lovely weather we had recently. Maybe it's too hot for them or not enough wind, who knows... I asked about building progress a few times and only once they mentioned a small delay (from mid September to Beginning of October) which would be understandable albeit not ideal to the the end of the stamp duty holiday. Ten days later the rang me to say there is a 3-month delay. How on earth do you get from 2 weeks to 3 months? As far as I know we had no earthquakes/tsunami/wild fires etc to justify this spike. I can only put it down to incompetence and laziness. Surely if you are so badly delayed you won't be able to catch up and need to inform all relevant parties... The issues don't stop there though. Every time you get to speak to someone else who has no idea what is going on. I was booked for an appointment to choose tiles/floors/carpets etc and not only they messed up the timings, they forgot to give me the fill bill, so had to contact me the next day to charge me an extra £1k+... As for a response, best of luck, you will get an email over a week later to apologise but don't expect anything else to be done about it. If they want something from you though, especially anything to do with money, they will be on to you chasing like dogs with a bone. All I can say is stay clear, you have been warned. Also, notice the amount of bad reviews in recent time. They might have been better a year ago but since then, there is a massive deterioration across the board.

Chris · 19 July 2021

★★★★★ 5/5

Trustpilot

Strata Verve

Strata - Verve - We can honestly say that we have had the most wonderful experience whilst buying our new Strata home and also now that we have moved in ! The level of Customer Service from both Shereen & Ian have been second to none and they are a credit to the Company. Good Customer Service is hard to find these days but not with Strata Verve ! In addition, the build quality and finish is exceptional and we have had very few snags since moving in. Only a couple of minor things that will be dealt with immediately because that’s just how it works with Strata. Nothing is too much trouble and it’s refreshing to be able to say that. Thank you !

Gill · 16 July 2021

★★★★★ 5/5

Trustpilot

Fabulous at Beverley Anthem!

We have just moved into the Anthem development in Beverley and the staff at strata cannot do enough for you. They have been helpful from the very start. We absolutely love our house, it's very modern and the build quality is excellent. Everyone from our experience from sales manager, experience manager, site manager, quality manager, and all staff on site have gone above and beyond for us. We are looking forward to many happy years in our new home :).

Alex · 13 July 2021

★★★★★ 5/5

Trustpilot

A big thank to sweet Carla and Laura in Green Hammerton

We have bought a new home in Green Hammerton from Strata. We are so impressed by the efficient and warm service and help by the sweet lady Carla, who helped us over the purchase proceedings and answered us a lot of questions with politeness, enthusiasm and passion. I like the beautiful environment in Green Hammerton and have to say a big Thank You to lovely Carla for her assistance, and another lovely lady Laura, who is also passionate and helpful, for her warm welcome and future help in the days to come.

Tam · 11 July 2021

★★★★★ 5/5

Trustpilot

Anthem in Beverley!

We have been on the journey with Strata for a few months now and despite being very apprehensive about the journey ahead of us I can’t fault Rachel, Melaine and Nikki. We were able the get the plot we wanted and sell our house through the assisted selling plan within weeks at the top end of what we wanted for it. Rachel has gone above and beyond to make sure we had the right information which weren’t given at the start, someone else’s mistake. Since working with Rachel at anthem I honestly can’t fault the communications and I do believe she wants the best for us. Looking forward to moving it now!

Megan · 10 July 2021

★★★★★ 5/5

Trustpilot

Excellent service provided by the team…

Excellent service provided by the team on site. In times of uncertainty, the team were so transparent and honest and at all the stages of the build process, we were kept informed.The actual build quality of the house is fabulous. Sarah and Zoe are a credit to Strata, and made our journey into our dream home a pleasant and smooth one.Now we are in the home, the aftercare team have been as equally as helpful.The journey was so good, we recommended to two other families who also purchased on the site (Encore).Would definitely recommend this house builder to others.

Carl · 8 July 2021

★★★★★ 5/5

Trustpilot

360 chesterfield

360 chesterfield, plot 50.From the moment I met Charlotte Corah, I could feel the love she has for these houses. Charlotte told me after seeing these houses I would not buy another. She was right. Beautiful house, fantastic support from all involved, Charlotte, part exchange team, mortgage team, site manager Ryan. Ryan you deserve a mention. Your willingness to sort my very few snags is top notch. You're friendly approachable and that goes a long way.My experience with Strata has been amazing.Thank you Strata. Keep up the good work.The Buchanans'

Maria · 2 July 2021