Strata Shirland reviews

★★★★★ 5/5

Trustpilot

Brilliant experience and amazing to deal with - really happy

Extremely happy with the whole process so far. We moved into our new home a week ago following various issues due to the COVID pandemic, through no fault of Strata. Strata have been brilliant and a pleasure to deal with throughout the process- they have looked after us really well , especially given the current situation, and I cannot recommend them enough.If you are in doubt about purchasing a Strata home, then doubt no more - you will not regret it!

Owen · 29 July 2020

★★★★★ 5/5

Trustpilot

Great service @ Strata Verve

We are in the final stages of purchasing our house on the Strata Verve site and the service received throughout the process has been second to none. Throughout our entire purchasing process, which has been extended due to COVID-19, the communication has been excellent, with regular updates on the build process through their fantastic VIP lounge and our customer experience manager Karen always at the other end of the phone or email to answer any questions we may have. Nothing has been too much of a hassle for Karen and she has been happy to help and advise where possible, even in our choices appointment, a quick photo of a show home bathroom and she knew the exact tiles we wanted! We've been able to have a site visit, which was fantastic, it was great to see the house coming together and to be able to walk around it for the first time, but also meet some of the builders on site, who were more than helpful in answering any questions. It was clear to see the high level of workmanship on site and throughout the house. Due to the current situation we have of course experienced a delay in completion, but it was handled so well, we were told an expected date for completion and Strata have honoured that, a massive help in planning our move. We can't wait to move into our house and would recommend purchasing with Strata, particularly at Verve.

Katie · 26 July 2020

★★★★★ 5/5

Trustpilot

5/5, Quality work

Had Mal and Mally come to my house after an issue with my bath, friendly lads and got straight to work, sorted everything out and booked in a future visit for the work which fit my schedule. Couldn’t of asked for more from them, top lads

Phoenix · 30 April 2024

★★★★★ 1/5

Trustpilot

Anthem (Beverley) - Roads and Paths

We are back in this place again, for a number of weeks remedial repair work was being undertaken at the Strata Anthem site in Beverley. Now spaces are returning to a worse condition than before! Interestingly the areas around the show homes are looking 'okay' but not great, come on Strata you are better than this and for the price customers pay they deserve better than this. Highlights for prospective customers:- You car will be damaged due to potholes, missing kerbs and exposed ironworks. You will have to claim via insurance and your premiums will increase.- Safety signage is missing across the site, you will have to walk in the road with vehicles including construction traffic.- Applebridge (groundworks company) will speed, play loud music and drive in a manner not fitting of a public space.- Your drive will be blocked in with no notice by contractors.- The green space (play park) shows no sign of moving forward.- The railway bridge shows no sign of moving forward.- Litter on the site is quite high compared to other sites, it will get stuck in YOUR planting and be your responsibility to remove.- Communal lawns are in a poor state and have been for over one year.- Foot paths have a lot of trip hazards (pot holes, dips, exposed plastic, barriers).#MyStrataStory #Strata #MyStrataNightmare #HomesThatMakeTheHeartDrop

J · 20 March 2024

★★★★★ 1/5

Trustpilot

Ackworth left by Strata

I have to agree with many of the Ackworth comments Strata have left the estate unfinished with the road and community centre area still left in a state with continued updates which have no end date if you use this company make sure you get everything in writing as they can change things after verbal communication

Michael · 20 September 2023

★★★★★ 5/5

Trustpilot

Do not hesitate to buy at 360!!

I just want to make sure that anybody looking to buy a new build home at Stata 360 should not hesitate!!!! From the beginning we have been treated with excellent customer service which is second to none. As a director of an estate agency I know the process but our expectations were exceeded 100 times over. Charlotte helped us every step of the way, explained our options and made the process very simple and streamlined. She is a total credit to the Strata brand.! I also think other people involved need to be praised. Both the in house solicitor and financial advisor involved did a fantastic job and again made the whole house buying process simple. Nothing was to much trouble. Ryan, Scott and the aftercare team are total gems. If things need putting right they are straight on the case. All after works completed are to a very high standard and again I must reiterate they are a true credit to Strata. 360 is a fabulous place to live and I have even recommended it to my family which is the highest accolade possible. Well done Charlotte, Ryan, Scott and everybody else involved you are all true advocates for Strata!!

Ashley · 21 June 2020

★★★★★ 2/5

Trustpilot

You want your house move to be amazing, but not once your in

You want your house move to be a memorable experience and feel special not just a number. I can honestly say that’s exactly how we felt, special! Jayne the sales manager at attraction was excellent always on hand if we needed her to answer any questions and reassure us if we had any concerns, which we generally didn’t. The three most important people to us that helped us have a great experience was first of all, Jayne she’s incredible. Chelsea at head office in the sales team she chased everything up for us with the solicitors as we didn’t have the best experience with Gordon’s. Last but not least, Craig the assistant site manager anything we needed or wasn’t right he was there. He’s the yes man but it doesn’t mean that you’ll get it or they’ll even turn up lol. Overall our experience with strata was amazing we loved every minute and now we’re all settled in our lovely new home.This is when the problems start, once you’re in they don’t care you’re just a number. We have had numerous issues and all you’re told is yes of course we’ll sort them. I have taken off several days to make sure I’m here to show contractors what the issues are and half the time people didn’t even show up then I’d ring the site manager and say where are they and all I’d get is “oh their not coming” we’ll thanks for telling us that’s really helpful. Everyone knows that you can’t plaster and paint straight onto it, so I’m told by a professional plasterer it’s supposed to settle so my hallway looks awful. They have been twice to plaster and there are still issues and they sent out the boss which is more disturbing as their job was worse then the first guy. Every new house has snagging issues but it’s the way that strata have dealt with it. They don’t care that you’re not happy cause you e already paid. I’ve spoken to our local neighbours and thus appears to be a repetitive pattern so I could understand if it was just us but it’s not. Sales experience amazing, moving in and after care not so much

Elisha · 26 May 2020

★★★★★ 1/5

Trustpilot

Disgusting customer care

Disgusting customer care! We paid to reserve a plot and sent in the completed signed form and from there completely nothing happened (the form was not processed, however we knew nothing about this after multiple phone calls and going into the office) we was waiting nearly two weeks to eventually get to the bottom of it and be told the house had now been purchased by a company! Misinformation, lack of communication we are absolutely appalled by the service we have received and now completely have no trust in the company anymore!

Laura · 9 March 2024

★★★★★ 1/5

Trustpilot

Kudos Estate

Kudos Estate One star is generous. Been in the property four years, water meter still hasn't been installed meaning we were overchargedUpgraded lawn and have had to replace. Drainage not up to specification so the property is prone to flooding and maintenance of site and communal areas is inadequate and borderline illegal. Do not buy from these cowboys

Dan · 11 July 2023

★★★★★ 5/5

Trustpilot

Sales team

The house is based in Derbyshire, the staff are really supportive and helpful, very pleasant service I have been receiving. however, if design could be more flexible or customized, that would be better, demonstration has been done, is happy what I have seen, the house is beautiful; on site staff are helpful to introduce all following customer service process and time line. especially thanks to Jess

AMITUOFO25 · 27 June 2019

★★★★★ 5/5

Trustpilot

Great job done ✔️

Great job done ✔️ Thank you David Innes

Esther · 1 September 2023

★★★★★ 5/5

Trustpilot

Fantastic service

Tara at definition derby has been absolutely fantastic, always happy to help and answer any questions we have. We can’t wait to move into our brand new Home and Tara is making the experience a breeze.

Stephanie · 14 February 2018

★★★★★ 5/5

Trustpilot

Very good house from strata

Very good house from strata. The aftercare and help moving in from the site team was excellent. Darren and Ryan kept in constant touch to check everything that needed to be done got done.Daniel & Amy

Daniel · 13 February 2018

★★★★★ 5/5

Trustpilot

Great service

Great serviceMy wife and I have recently reserved a property in Ambition project. Sheereen was very helpful and caring throughout our reservation process. Thank you Sheereen for the excellent work.

Ahmed · 6 November 2020

★★★★★ 5/5

Trustpilot

Jeff and Karl have attended our…

Jeff and Karl have attended our property on the following dates 5/12/23, 5/01/24 and 18/01/24. They have done a very fantastic jobs at all their visits. They are very professional and very friendly I recommend them both for staff of the year award. A very big thank you to them.

Evelyn · 18 January 2024

★★★★★ 5/5

Trustpilot

Great service and showhomes.

Visited several sites now and spoke to the staff who have always been very helpful. The show homes were of an excellent standard and very well presented. After consideration we wanted to put down a primary reservation and the customer experience manager Deborah couldn't have been more helpful. Taking us through the process to secure the plot we wanted. Overall a great experience so far.

Matt · 20 November 2022

★★★★★ 5/5

Trustpilot

Kudos

We moved in to our new home in December. I decided to wait a few months before I wrote a review to see how things panned out.Overall the home was brilliant from day one, that's not to say it was perfect, but I'll come on to that.All the rooms had been done out to the spec we had requested, and from day one it just felt lovely to finally be in it.I did find a list of 16 snags in the first few days, but these were all minor things like "wobbly paving slab", and "scuff mark on wall".The biggest single issue I had was the washing machine not draining, but I quickly fixed that myself when I discovered that the engineer who had installed it had left the cap on the drainage hose.The people on site I had the most contact with was the sales team (Kathryn and Debbie), and the project managers (Dave and Rob). All lovely people who whenever I saw them in passing would stop and check how things were. Dave even popped round a few times when he saw my car on the drive to check if we'd found any more snags, and to see how we were doing.I'm sure I will find many more little snags as the house ages, especially these first two years. But that's what I am expecting to happen with a new build.Did they build me a perfect home... no. But nothing in life ever is perfect.What they've built me is a house I am thrilled to be in, that I love coming home to, and that all my friends and family are genuinely impressed by.I'll be a little sad to see the Strata Team all go in a few years time when the sites complete.

Matt · 13 March 2020

★★★★★ 1/5

Trustpilot

Elegance by Strata Ackworth....

Elegance ackworth..... estate entrance road not finished with surface course, our planned green area and path ways not finished with turf and surface course. The communication between strata and local council to the residents on reasons why things are incomplete and time scales is ridiculous. As residents we are guessing to what is going on.

Dean · 20 September 2023

★★★★★ 5/5

Trustpilot

Amazing Strata Belong Site

We reserved our home in June 2019 and moved in November 2019. We have waited a while to do this review to see the full service. Everything for us has been great from reserving our home with Esna at Belong through to moving in. Snags have been dealt with quickly and professionally. Even when we’ve noticed snags now they are still being addressed well with the customer care team. The site team have been super accommodating in helping with snags and working around us with work.We love our home and the quality compared to some other new builds, there has been attention to detail and we are so happy. It is clear to me strata stand apart from some other new build companies and this is clear when you visit the stunning show homes. The after care has been just as good as pre sale which means a lot, we would certainly recommended and if we ever decide to move from our beautiful home would certainly look for another strata home.

Kayleigh · 8 March 2020

★★★★★ 5/5

Trustpilot

Looked at lovely homes in nice area

Looked at lovely homes in a really nice area. Kelly was lovely. Very informative and gave us all the details we needed.

Christabel · 14 April 2022

★★★★★ 5/5

Trustpilot

lovely house

so far so good lovely house with no complications can't fault strata and there work team. excellent after sale service from the site Forman Bob and team nothing is to much for them would highly recommend.

Cheryl · 5 October 2017

★★★★★ 1/5

Trustpilot

You should know what you are getting…

You should know what you are getting into. Would I buy from them again? I would if it was the right house and I had a professional 'snagger' to take away some of the stress.Very disappointing experience with Strata. We have had some serious issues with the house and over 100 cosmetic problems. Customer care were helpful until this week, but now seem to work extremely hard to not resolve issues which is disappointing when we don't complaint about things we can / have fixed ourselves.Some of the work completed has been to such a low standard that Strata's own employees have been shocked and taken photos to share with other tradesmen. I feel our home was rushed to be completed in order to meet end of year sales targets.2 radiators leaks (missing washer in one and another over tightened)£2000 upgraded kitched... wrong cupboards fitted then denied until we showed the receipt then told they don't make that anymore but we saw it on another site a few weeks after! Took 2 months to fix and a door has a scratch on it even nowA significant toilet leak caused by a fist full of silicone where there should have been a gasket and no siliconeCreaky, cracking, moving and groaning floors which Strata have had 4 attempts to resolve with no luck so far and is getting worseRidge tiles not fixed correctly causing them to be blown off the house in 47mph winds4 (extra large) sacks full of rubbish extracted from one wall during one attempt at fixing the floor cracking soundsShower drain blocked full of rubbish (nails, cable, sealant, plaster and other debri)Missing caulk on all doorsLight switches not connectedMissing cement in between bricksMissing insulation in wallsBoiler room not finished (no plaster, paint, skirting boards not attached etc.)Verbally told us we could complete in the new year when we reserved the property, then they told the solicitor absolutely not and that it had never been agreed or happened and must complete before Christmas or lose the property and deposit!

Jacob · 10 February 2020

★★★★★ 5/5

Trustpilot

A wonderful experience at Strate 360 Chesterfield

It’s moving in day For us at Strate 360 in Chesterfield. What a wonderful experience from start to finish. Everyone that we have engaged with has been so helpful, professional and a real pleasure to work with. Charlotte at the site has been a real help for us through the whole journey, always so informative and caring.I would also say that one of our best decisions has been to use the whole team around legals and financial services. I would fully recommend them. It has made the process so much easier to deal with everything.Now we are on site the construction team have also been so good at getting us into our new home.They say moving house is a very stressful experience. With this group of Strata professionals and related services it has been a fantastic experience from start to finish.Thank you all so much.

Mark · 31 January 2020

★★★★★ 5/5

Trustpilot

I had the pleasure of visiting the…

I had the pleasure of visiting the Strata 360 estate in Chesterfield this weekend and was highly impressed, not only by the standard of the properties, but mostly by the service I received from the lady in the sales office (Charlotte I believe was her name). She was very friendly and knowledgeable, and having visited three other new build estates in the area, I can say without a doubt the best in the area at her role.I look forward to visiting again in March when my plot of interest is released.

Richard · 27 January 2020