Strata Shirland reviews

★★★★★ 5/5

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Strata Homes Eckington

My partner and I whilst out house hunting called into the Strata Homes Belong site at Eckington.There we met the two female site representatives....they turned out not only to be very nice people they were superb at their jobs....so good in fact that we are buying one of the homes on the site.I wasnt sure about buying a new build but these two wonderful ladies put me at ease and answered my many question...both are an asset to the company.I am not someone who gives praise easily. The houses on site appear very well built,stylish and the site is in a great location....cant wait to move in...

Andy · 30 April 2019

★★★★★ 5/5

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Excellent, fast, friendly service from Jess

We are moving into our new house at Ambience, Linton tomorrow :) We have been very impressed with the service we’ve received from Jess at Strata. She is quick to reply to any call or email and has endeavoured to find us all the information we’ve needed when asked. She has checked in with us periodically to make sure we’re happy which is much appreciated! As a side note - the solicitor we were recommended (Emily at Taylor Bracewell) has been incredible so I would highly recommend using her!! I have never known a Solicitor who has responded so quickly and worked so fast to get us into our perfect new home.

Miss · 25 April 2019

★★★★★ 4/5

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Would buy again from Strata

Everything has been really smooth and easy with no hassle. Only problem we have had has been with the drains outside and toilets blocking twice but they sorted it straight away with no problems.

Laura · 8 October 2017

★★★★★ 3/5

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Strata Ethos, Nottingham

I moved into my new Strata home Feb 2017, at the Ethos Sherwood, Nottingham site. First time I own a new build and I can say the build quality is actually quite good, however not everything is perfect. Here are my thoughts.Bad points: - Lack of natural light in the house due to lack of windows, due to poor house design. - Left lots of rubble in the gutting and garden.- Customer service care@strata. com do not response to emails, so I had to email the manager directly.- Long waiting time for the on site engineers to arrive. - Poorly landscape gardens and green areas.Good points:- They fix most of your issues and the onsite engineers do a very good job. - Good build quality and they look the part from inside/outside- Large bedrooms- Include lots of extras like carpets, built in applicances, etc. Would I buy from the again? In terms of build quality - yes. In terms of house layout - no.In terms of customer servce - just about yes, because the on site engineers were so good. Conclusion: Strata are acually pretty good, you could do alot worst with other larger developers.

Dac · 20 March 2019

★★★★★ 5/5

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Fantastic customer service from the start!

From the first visit to Tempation we fell in love with the houses and the site but what made it that much more special was the care and guidance we were given from Zoe. She never gave up trying to help us get our dream home and we are now finally living here. She always kept us up to date through the process and was happy to answer all our questions ( no matter how many we were asking!). Excellent customer service from the start and is still ongoing after moving in.

Amy · 7 March 2019

★★★★★ 1/5

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Save your money and shop elsewhere!

The buying experience for us was full of false and misleading information, we had incentives to purchase our home offered, removed and then they were only reoffered when we threatened to pull out of the sale and I mentioned the failures of communication and the horrors they were causing with the Yorkshire development being ripped down due to the HS2 line going immediately through houses they had built and sold.Our house was built without gable end windows because the years model of our house wasn’t to have them! We only realized this when we were taking on to site and realized they were missing as the house was half way up. This fact was never communicated to us on securing the plot and we made the comment SEVERAL times the one main factor of us buying the house was they were really light and airy. - So I would of liked someone to have mentioned something maybe? Strata felt that a couple of additional spot lights and a bit of free carpet would resolve this issue, it pacified us. The time scale of the house being ready to move in moved all over the calendar and ended up in an argument between myself and the building manager who basically made it extremely apparent that actually he didn’t like me very much or actually my concerns really were not relevant for “his timescale”.Moving in the initial aftercare I couldn’t really fault other than the close we moved onto was very unfinished therefore the roads were really dirty, paths ect wasn’t ready!We had some minor teething problems most of which were relating to plumbing leaks ect and Strata were quite attentive in sorting, but shortly after the 8 weeks aftercare it seems there was really never a rush to get our concerns sorted!On move in day we had to have the plumber out within the first couple of hours as they had FAILED to tighten waste pipes to kitchen sink and bath leading to leaks. Since then we have had 2 major leaks due to poor plumbing in our family bathroom (again due to ineffective fixing of pipes). This led to water flooding the bathroom and leaking down the cavity wall into the living room. Our ensuite shower has now been attended too 4 times for leakages and breakage of a regulator valve, it still appears that it may be leaking regardless of all of this even though they have removed the shower cubicle and reinstalled these 3 times now. Furthermore, our family bathroom shower has proven that in fact it’s a poorer quality as it looked as this has now broken after being used less than 20+ times! Contacting strata with this and quite rudely shunned off as now out of there warranty period!To make matters worse we are now day 5 of no hot water in the house as our boiler is now on the brink. The heating system is just over 2 years old, and its completely up to date with its servicing. I have emailed to reiterate that further issues are now appearing, and the response basically reads…. Not our issue.Fantastic!Definitely won’t be recommending any further potential home buyers your way anytime soon.

Jamie · 22 February 2019

★★★★★ 5/5

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Strata has been amazing

Me and my partner have just bought our first home we choose strata as there homes are just amazing build quality is brilliant. Tara has kept us up to date with regular contact and worked wonders with the help we needed showed us a mortgage advisor and solicitors that are just amazing there selves , I couldn't recommend strata and Tara enough. I thought buying a home would be very stressful but it has been smooth and very easy , thankyou strata and Tara

Brad · 16 February 2019

★★★★★ 5/5

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Strata - Definition

We found Strata back in August 2018 while searching for our first home around Derby area. Have visited and investigated quite a few new developments before that but nothing really tempted our hearts unlike Strata due to affordable offers and unique property designs inside out. Our house reservation and legal process progressed very swiftly and as first time buyers we were very happy with the support all around. Tara the customer experience manager at Definition have been very welcoming and supportive throughout the process and we cannot thank her enough. We are tracking house building process with severe excitement and looking forward to our dream home completion. So far it has been great and extended review to follow after move in date.

Vai · 2 February 2019

★★★★★ 5/5

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Fantastic Experience

I live on the Destiny Site and have had nothing but great experiences since starting my journey with Strata. From reserving a plot with Karen before the development even broke ground, watching our home built and speaking regularly with Ian and Billy and getting updates, all the way to moving in and dealing with Julie in the Sales Office and Ali in Customer Care we have had nothing short of exceptional customer care.The final finish in the home is incredible. Any slight issue that has arisen (as comes with any new build) the team are so quick and efficient at getting things sorted.

Carl · 31 January 2019

★★★★★ 5/5

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WOW WOW WOW AND WOW PENNY RAND

WOW WOW WOW AND WOW PENNY RANDWhat can I say? From the very first time I waked into the showroom at elegance Ackworth to my purchase last month I can say that I was blown away by Penny’s incredible customer service. She always made me feel as though I was her only customer even though she was always busy, always professional, informative and an amazing support. Penny has kept me up to date every step of the way and as a lone purchaser given me such useful help and advice. I run a national sales team and if my staff were even half as brilliant as Penny then I would be over the moon! I must also give well deserved credit to Richard the site manager, Dino and all the other Strata team who make it happen on site, they’ve been amazing. My son has recently bought a new home from a local competitor and says Penny and Strata are in a league of their own. Well done Penny and many many thanks. Michelle .

Michelle · 18 January 2019

★★★★★ 4/5

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Moved into our new home at ambience 6…

Moved into our new home at ambience 6 weeks ago. From the begging Charlotte sales team couldn’t do enough for you very helpfull. Very pleased with the house few minor snags but these being resolved very quickly to fit around you, only a couple left to resolve. Tom site manager very helpfull and the workmen lovely. The only thing I would probably do again would be to get my own solicitor rather than stratas as I prefer to speak face to face rather than email or phone, and maybe the house could of been pointed up a bit better untidy cement on brickwork, So all in all great experience so far!

Melanie · 18 January 2019

★★★★★ 5/5

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March 2018 saw my girlfriend and I take…

March 2018 saw my girlfriend and I take an interest in a development of new houses being built just round the corner from where we previously lived. Less then a year later we are both now in our newly built Paris home and we couldn’t be happier. The journey from then to now as been long but enjoyable one meeting all the staff that as helped us along the way including Esna Lee who as been with us every step of the way and as been fantastic in every way possible and made eveyrhing seem so simple and made our choice of buying an easy one. Strata homes are built to the highest quality and upon visiting many show homes around Yorkshire we were both very impressed with what we saw. Now fully living in our new home we are settled and happy with everything that as been done and continues to be done to make this experience an unforgettable one.

Richard · 15 January 2019

★★★★★ 2/5

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Our advice to others is to read through…

Our advice to others is to read through all of the reviews and then decide. Please note the majority of the good reviews refer to the buying experience which is excellent, there is no doubt of that. Read the bad reviews which primarily refer to the experience after purchasing a Strata home. Our experience whilst buying was also 5 star. Our experience once in the property is poor. The build standard both outside and inside is poor. After care is poor unless you persist and suggest referring the problems to a higher authority or threaten to let the media know how bad the Strata experience really is. The company is getting too big and sadly too greedy. Big issues are not put right. So when deciding whether to buy a Strata home think do you want a great sales experience or a great sales experience and a great aftercare experience. We’ve done our research the comments made by unsatisfied customers are very real indeed.

Jay · 13 January 2019

★★★★★ 5/5

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I've just moved in to a Rosas at...

I've just moved in to a Roses at Temptation, Burton-on-Trent. From the minute I've walked in to the show home me and my two daughters instantly fell in love with the house. We've had a good look round at different houses in the area but nothing compared, so we've ended up buying it! Me and my daughters loved working with Zoe who's a part of the sales team, she really helped us out and went the extra mile to make sure we are happy with the house, and made us feel very welcome. I would definitely recommend working with her!

Marlena · 7 January 2019

★★★★★ 4/5

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We have just moved into a Madrid at…

We have just moved into a Madrid at Temptation, Burton-on-Trent. We originally went round a few show homes in our area looking for decorating ideas but really loved the layout and quality of the Strata development so much we ended up buying one! We went with assisted sale to begin with which was really easy and then we were worried about losing our plot so went with part exchange -both of these were hassle free and when you took into account our new home came with fitted carpets/flooring and fitted kitchen appliances we felt we got a competitive price for our old home.The Strata sales team were very friendly, helpful without being pushy. They never got tired of us keep dropping in wanting to look at the house.We moved in on 20th December and were given a full tour of the house and how everything works. Our previous home was a new build and we had a massive list of things that needed doing but our new Strata home is fantastic. We are very impressed with the quality of the joinery, kitchen layout, flooring, bathroom fitting. It is just a really good over all quality.I can't comment on the after sale care yet as we haven't had to use it, which is the only reason I have give 4/5 rather than 5/5.

Roger · 7 January 2019

★★★★★ 5/5

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Jeff really went above and beyond to…

Jeff really went above and beyond to resolve our issue in the most timely manner! highly recommended!

Rachael · 20 March 2026

★★★★★ 4/5

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Malcolm and David were very helpful

Malcolm and David were very helpful. They were friendly, efficient, and tidy. Snags were sorted to a good standard.Strata had confusing guidelines on what qualifies as a snag.

Consumer · 27 March 2024

★★★★★ 5/5

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My Strata Definition Experience

Brought a house from Strata and two things really stood out. First - the sales rep [Tara] was so helpful, polite and professional I was really happy with the service and support as a first-time buyer.Second - as it's my first house and I'm rubbish at DIY and all that stuff, I paid £400 to 'New Home Inspection' for a snagging inspector to come round and check the place out. He actually told me it was the best Strata home he's been in his 15 years! He said it was actually pretty good and he was impressed.That's a testament to the site manager [Ryan] who has gone above and beyond in every aspect to make me feel at home and also has helped with several snags [including building me a ramp for the drive because my cars too low - LOL] He's a top guy and I couldn't recommend Strata [Definition] enough.Very happy customer here and I would recommend them to any of y friends and family.

Mr · 2 January 2019

★★★★★ 1/5

Trustpilot

Can’t even repair the streetlight!

I have first contacted them at the middle of October 2018 asking if they could sort our streetlights as none were working! I have a little girl and it is very dangerous now is dark so early! I had then been advised that council should do that. Got in touch with council and the site hadn’t been passed over to them so it is up to Strata to fix it. Since then the light is still not working!!!! And there is no contact with Strata since 17.12.18!!!!! The amount of emails I had sent and phone calls I made is unacceptable and no one takes any responsibility and is not interested!!! Absolute disgrace and irresponsibility!!!!

Joanna · 1 January 2019

★★★★★ 1/5

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After being in the house in balby…

After being in the house in balby Doncaster dominion site since febuary18, we have had over 30 issues, bought a stock plot which as we found out was not signed off and day after moving in had major leaks on all plumbed appliances, had water pipe over socket, had no insulation on ensuite pipes, had not enough legs on shower base, not sealed, had to have pTio doors replaced had been fitted bDly and had over 17 dril holes in, fitted wrong style doors, then room carpet too small, did get carpet money back, just had a badly fitted front door replaced after waiting 6 months, and it was warped, had kitchen door cupboards changed had 8 chipped, new worktops due to stevie wonder fitted, every week on phone for something had house acid washed, rendered in parts again and nails sticking out of garden fence, patio re laid sunk garden, windows mended, glossing not right, we ended up buying the worst house on the estate, this week have been told my boundary line will not be put right and have tried to fob me off saying boundary is OK, I now have to take legal action, I've had many staff members out to look at the house, I am still perusing to get to speak to the director, as many other things I have not mentioned, need to be addressed, I would say never again they have never been a 5 star builder,

Emma · 20 December 2018

★★★★★ 1/5

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Tarmac needs repairing!

After only a few months of giving strata a 5* review this has now changed. After giving everything to the site we’re on, and now we feel like after all we’ve done we’re nothing now they have our money. Our drive has a big hole in, which I nearly tripped over with our newborn baby, and has tyre marks where my car sunk in it, and you still won’t redo it! Although you’ve redone a few on the estate. We paid for a external company to check our drive who said it needs to be replaced as wasn’t laid down correctly and still you won’t sort it.

Marin · 13 December 2018

★★★★★ 5/5

Trustpilot

Happy experience with my new home from Strata

I am a 1st time buyer so I was anxious about buying my new home , I felt supported and relaxed with Strata choices that suit every budget.I found nice offers in Strata to include kitchen appliances and built in wardrobes.I got step by step update from sales team after my reservation , I am glad with support with legal things as this was the last thing I had time to.I was emailed with every step in building my home with site visits and getting images that I saved. I would like to thanks much Tara for her great support , she is really helpful and patient in all steps.I was offered a good range of choices from individualizing my home , including bathrooms tiles, kitchen units and tiles, liked quality of doors inside my house , handles and tapes mixtures and showers.In Final stages , I started to get support from engineering team who supported us in finding facts about our new home in a nice home demonstration by Ryan. Ryan supported us in all details in this stressful stage when you move with a whole family including children. We can ring him and he responds promptly all times with great help. Now I have been in my new home for 2 weeks , feeling relaxed as have support from Strata (Tara and Ryan) when I need which makes much difference.I hope everyone a smooth happy experience of buying a new home which is a life changing one.

Ola · 12 November 2018

★★★★★ 5/5

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Finesse

So far, i have loved all my experiences with Strata. I have dealt with Emily Hudson at the Finesse site and she is amazing! So friendly, helpful and professional. She is an asset to Strata! I also went to meet the lovely Angelica at head office. She was really inspiring and helped me design my beautiful new home. I would highly recommend!

Minnie · 9 November 2019

★★★★★ 5/5

Trustpilot

the best

I was blown away with the help of the staff i had received from the sales office . I was first approached by Julie ( what a star ) then i was talking to her boss and had the same fun / jokes with her . Thats what its all about having fun whislt looking for your dream home . Julie has looked after everything i needed to know/do with buying my home and even supplying me there solicitor

Andrew · 30 May 2019