Strata Shirland reviews

★★★★★ 1/5

Trustpilot

After Exchange all the dates changed!

Should have been moving in tomorrow! Sadly, AFTER encouraging us to leave our former home and rent for 6 weeks, plus to exchange on our new Strata home (thus locking us in), the date was then shifted from end of January til "sometime in March"!!! (Oh, by the way, the original date had been November!). We are now homeless, with child in tow, and are having to move for a 3rd time tomorrow to another Air B&B (with more to come!). This is my 5th new house in 20 years, and I've never known a builder be so careless with being able to time the completion. Moving house is well known to be one of the worst things for mental health, plus you're usually spending the biggest amount of money in your life. The experience should be AWESOME, but this is AWFUL. Shocking. Upsetting. Exhausting.The feeling that "once they've got your money, they're not very interested" is turning out to be a true adage here. Disgusted.COOPER/ Plot 124 Anthem

J · 3 February 2023

★★★★★ 5/5

Trustpilot

Top quality

We have just been to see the show homes at 360 Chesterfield and just wanted to say how stunning the Strata houses are. Furthermore the customer service and hospitality shown by Charlotte was first class. We would definitely by from Starta & Charlotte.Thanks a lot Sean & Bec

Sean · 18 July 2020

★★★★★ 5/5

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Thank you…

Jeff came round today to look at a few of the issues I had reported to strata that needed resolving. He was pleasant and professional and quickly fixed a few of the jobs that needed doing there and then. He has put a plan in place for the other things that need sorting.

Jemma · 4 October 2024

★★★★★ 1/5

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I’ve bought a property on this site

I’ve bought a property on this site.strata ignor residents calls and emails .Repairs never get done and the property’s get left un finished.the site have sent 2letters in 6 months asking residents not to park there cars on there drives because Gary fletcher surfacing and tarmac work to be completed.it’s not complete in 6 months.the Gary fletcher work force are rude to residents .when they ask when the works will be complete.they work for a couple of hours then sit in there wirk vehicles the rest of the day.The development is full of rats. You can’t sit in your gardens totally would not recommend buying on this site

Deborah · 1 February 2023

★★★★★ 1/5

Trustpilot

Half Finished Work

I need to resort going public with this as the outside of my house looks dreadfully unfinished ! Strata in their wisdom decided to erect a fence with no panels just the frame that looks totally wrong and no privacy at all ! To make matters worse , Strata decided to panel the side of the houses of my neighbours fence which then runs onto the development that is visible to new customers and is on show ! The fence panelling then stops at one corner in front of my house and my neighbours at the front so we have a fence that’s bare and just looks ridiculously unkempt and half finished it’s a joke !!!! This part of the fence is out of new customers view for Strata ! The customer care adviser James did try to get this resolved so he was helpful but was told no they’re not doing it and the site team will be in touch …. But usual nothing ! I have the diagnostics manager Darren coming over next week for my heating issue (one of the nicest genuine guys in Strata it has to be said and he keeps his word ) but this needs to be labelled ! Would any of you like a fence outside your house half finished and looking shabby ? Please come take a look instead of words let’s see some much needed customer service and make the journey a good one ! It’s always the same with Strata you feel like you have to beg and resort to this to get things done that you should have done in the first place . Strata need to learn that the customer experience needs to be a good one post transfer of funds !!!!! Again how would you react if c this was your house ? I really wish I could post photos here as it’s got to be seen to be believed

Peter · 31 January 2023

★★★★★ 1/5

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House delayed by 4 months!!!

House delayed by 4 months! We are homeless!! Due date was Oct/Nov when we reserved back in June. Moved out to a holiday lodge just before Christmas when we were told house would be delayed til end of January. It’s now the end of January and we are now told it’ll be sometime in March! We are still homeless waiting for our home. Promised a call today but still no response from the office. I have bought from 3 builders and never have I come across delay and a lack of care for our welfare as I have with Strata. Once you exchange, they don’t care. Mental health of myself and family are suffering. Big thumbs down so far!

Mrs · 30 January 2023

★★★★★ 5/5

Trustpilot

Virtual Reservation Meeting, Strata Ambition

Just had a virtual reservation meeting with Sheereen, a new process with Strata Homes as we all face challenges of navigating around Covid-19. It has been unfortunate that we have not yet been able to visit the Ambition offices however l have been so impressed with the communication and attention to detail Sheereen and the Strata team have put forward to us. This has made everything so easy and simple knowing that the is always someone (an email away) to answer any questions we might have. The virtual meeting went so well with clarity, detailed info and good explanations to everything on the package by Sheereen. We are due moving into our new home next month and the VIP Lounge has been so helpful detailing every stage of our house as it is being built (step by step updates).Sheereen has been so great, answering all our questions along the journey and even gave us cost saving tips for when we move into our new home next month.

Chris · 4 July 2020

★★★★★ 5/5

Trustpilot

The definition of how house buying should be done...

I reserved my Strata home on the Chesterfield 360 development, all the way back on the very first day properties became available in December 2018. This was when I was first introduced to Charlotte, who walked me through the process of selecting my plot from the plan, answering every question I had, plus completing the initial reservation over a frothy cappuccino.On that day, I was given an estimated completion date of March 2020. Quite a wait - but I knew it would be worth it.Since then, Charlotte has been an ever-present in my life - ringing me every week without fail, providing each and every tiny update I could possibly want to know, or just to catch up and have a chat. I was never left in the dark, and every follow up question I ever had was noted down and answered promptly. She was also there as a friend and reassuring sounding board - even helping to calm my nerves when I thought I'd made a mistake with my options!!! Strata have this process absolutely nailed, whilst somehow also making you feel like like part of the "Strata Family". Nothing is ever too much to ask.As the weeks and months ticked by, I was guided through the every step of the process - from completing my full reservation, to selecting my interior options with Angelica (again over numerous frothy coffees, at the impressive Strata Design Studio / Head Office in Doncaster), and finally completion and move in day. Even with all the upheaval that the COVID crisis unleashed - Strata went the extra mile to get the property completed and ready for move in - March 28th 2020. Hitting the date which they gave me back on day one - fifteen months earlier. Extremely impressive.We have now happily lived in our new Strata home for three months - so this has certainly given enough time to provide a thorough review of the pre and post completion service provided by Strata.Quite simply - the house build and finish quality is exemplary. Credit really does need to go to Ryan and his entire team, as their hard work has not gone unnoticed. I have bought three new-builds in the past by numerous house builders - but the quality of this house puts them to shame. Even after three months, the items on my snagging list have been minimal, of extremely low importance - and yet have all been resolved within days of raising them with the team. The members of the team sent to correct the snagging list items even made the extra effort of surveying each and every room - spotting and correcting items that even I had missed on my list.Again, nothing is too much to ask.So there we have it. I honestly could not recommend Strata highly enough. Purchasing our new house has been an absolute joy - made even more special by the fantastic team they have over at 360. Thank You Strata, and the 360 Team!!! :)

Chris · 3 July 2020

★★★★★ 5/5

Trustpilot

I want to thank Esna Lee so much for…your support

I want to thank Esna Lee so much for all her help and support she’s been outstanding and Would recommend her to everyone I know wanting to buy a new homeEsna skills in customer service and buying of a new home is second to none Take care EsnaGail Green

Gail · 6 March 2020

★★★★★ 1/5

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Shocking…. Poor quality and terrible customer service

Please do not waste your money on such a poor quality home. We moved into the Esteem Estate over a year ago and we’ve had never ending problems. We now need 2 en-suites completely removed and all walls/dorma windows taken out and repaired as no insulation was put in, as well as many other issues. We have mutiple verticals cracks going through the bricks and have an independents surveyor report stating works need to be completed, however Strata refusing to do the work. Customer care manager is shocking and makes promises with other neighbours to do the same work on their properties but not others, on the proviso they don’t tell the other residents. So many repeat issues on our neighbours homes, however instead of checking all homes and trying to rectify, Strata keep quiet and avoid coming out so that they don’t need to complete the work and hope it goes past the 2 years. If you are thinking of purchasing I would recommend visiting some of the other Strata estates and speaking with residents before parting with your money.

Bev · 23 January 2023

★★★★★ 5/5

Trustpilot

Brilliant customer service.

Had a couple of minor issues within the property. Starta arranged for these to be fixed fairly quickly. Jeff arrived on the date arranged. He was very friendly and polite. He explained what he was doing to fix each issue. He even sorted some of the grout in the bathroom that had a bit of paint on that wasn’t on his list. Very professional.

Ash · 15 March 2024

★★★★★ 4/5

Trustpilot

Strata Lavish

We purchased a Strata home on the Lavish development in July 2020 which completed in June 2021.From the beginning we fell in love with the show homes and house layout. Our sales experience was overall positive including our use of the assisted sales scheme for the sale of our old house which went very smoothly. We received regular communication regarding house progress and although our build was delayed by a few months we felt that Strata did everything possible to get our purchase completed before the Government’s stamp duty holiday came to an end. We were however made a couple of promises by the sales office that did not turn out to be correct e.g. triple glazed windows which was disappointing. We were satisfied with personalisation options available although would have preferred that options available to other sites were also available to us, for example premium bathroom upgrades like walk in showers. We also felt that some options could be made available relatively easily that would have made a big difference to us now that we’ve moved in e.g. fitted hand towel rails and toilet roll holders in bathrooms, a kitchen island/breakfast bar and an internal door through to the garage. Our house is beautiful and was finished to a high standard with very few snagging issues. Those we have had have largely been cosmetic and sorted quickly by Rachel. We echo other reviewers’ positive thoughts regarding Barry the maintenance engineer who visited our plot for 2 days to sort all the minor cosmetic issues without petty arguments about the width of cracks in walls. Considering how happy we were with 2 days of his time to fix the majority of our snagging list, we feel that Strata should offer this as standard as it would save a lot of emailing back and forth with customer care. Some snags took longer to resolve e.g. scratched windows and civil engineering related issues.We have lived here 18 months and the street lighting, paths and roads remain unfinished. Significant concerns have been raised by residents regarding this and within a couple of days Strata had arranged for the site to be tidied and within a week we had been informed that completion works will be commencing next week. We are thankful that this is now happening although it is a shame that it took so many complaints to get things moving. Better communication regarding the reasoning for delays and expected timing for works would have been appreciated. Overall we are really pleased with our home and would purchase another Strata property.

Luke · 15 January 2023

★★★★★ 1/5

Trustpilot

Poor Build Property’s

Belong- poor build properties, nothing but problems when we moved in, we had many so called tradesman out to carry out repairs and 90% of the time they had to be done again.. ceilings throughout the property creak when walked on above or when a tap is used. Strata kept coming to our property screwing up the ceilings, screwing down the floorboards on numerous visits when it was clear to see it’s needs resilient bars fitting…. skip on 18 months and the creaking has come back, when approaching Strata they advise it’s nothing to do with them as the 2 years has passed, so basically bodge everything and then let the NHBCC deal with it. I do not recommend Strata to anyone- We are currently speaking with Solicitors about the issue with our ceilings making an awful cracking sound. Let’s not let these cowboys sell anyone else a nightmare !

Paul · 14 January 2023

★★★★★ 1/5

Trustpilot

Shocking company!

Still waiting for works to be completed on our house 3 years later. The state of the development is a joke at this point too. The streets are left unfinished with huge potholes and to make matters worse, we are now paying a monthly fee that is about 8x more than what we were told it would be. The fee would t be so bad if they actually finished the green areas we are paying to maintain!! By far the worst experience I have ever had buying a new build!! I would recommend everyone stay well clear of these cowboys!

Matt · 13 January 2023

★★★★★ 1/5

Trustpilot

Lavish Micklefield - Response to your response

I've had to give a second review as it seems its the only way to get a response. Please can I have a copy of your action plan to finish the site with expected dates rather than a "as soon as possible" as this is the case for over 2 years. When will the rubble be removed?What measures are you putting in place to alleviate the health and safety concerns?What checks need to be carried out ready for the final resurfacing and why haven't these been done already?What are you doing about the snags I/We have outstanding still?What are you doing about the maintenance fees we are having to pay on an incomplete site?I look forward to your swift response.Many ThanksDanielle

Danielle · 9 January 2023

★★★★★ 1/5

Trustpilot

KUDOS! Sold a dream. Living nightmare

This development is an embarrassment! Before purchasing our home over 3 years ago, we were taken through the CGI, told the roads would be done at the end of Phase 1. This, like everything else that Strata tell you, are LIES!! You look at other developers, redrow, Barratt, even PERSIMMON and they have actual roads and paths. Our roads and paths are dangerous, damage cars and look a mess. Friends and family are always shocked that we still don’t have a proper road and it’s put those who considered buying on here off. I won’t even get in to our snags that are still outstanding!!!Sort it out Strata!!! Andrew Weaver, you ought to be ashamed of yourself and your company for taking our money and delivering substandard properties and streets!!

Trace · 8 January 2023

★★★★★ 1/5

Trustpilot

LAVISH DEVELOPMENT MICKLEFIELD

LAVISH DEVELOPMENT MICKLEFIELDThe buying process was great and we were sold the dream but as soon as Strata had our money their customer service went down the pan. I have had to fight and nag constantly to get any snags fixed and we are over 2 years in and still have snags outstanding with no end date in sight. The snags that have been completed took several attempts due to poor and unprofessional workmanship, some of which have created arguments between workmen whilst in my home infront of myself and my child and others have caused more issues and damage. The building works on the estate have been completed for some time but the paths and roads are a disgrace! I have to go on the road with my son as the paths are either blocked off by railings and holes or piles of builders rubble that has been left behind making it incredibly unsafe. The roads have potholes and drains sticking up all over the place which is damaging to our cars. The drains are above road level so pointless and even if they could take in the excess water they are full of builders rubbish and mud and are blocked. We are also being made to pay for maintainance of a site which isn’t completed and is a total mess. All of the above has been raised with strata customer care in many ways and many times but they don’t care at all and just send a generic non response back. We do love our house itself but the issues we have had and are having just spoil it

Danielle · 7 January 2023

★★★★★ 1/5

Trustpilot

Lavish Micklefield

We live on the Lavish development and it’s a total mess! The development has been completed for close to a year now and our roads and pavements are still unfinished. It’s a total health and safety hazard. I should be able to allow my daughter to play outside & ride her bike but it’s unsafe due to the state of the roads and paths. I’m beyond shocked at the money strata have earned from this development yet they can’t be bothered to see it through to completion. Once the moneys in their pocket they don’t seem to care. It’s a total eye sore & I am beginning to regret buying a strata property due to all the snags and issues we’ve had and obviously the roads and paths are just making it all worse.

Abi · 7 January 2023

★★★★★ 1/5

Trustpilot

Still a building site 19 months after moving in!!

Lived in our dream home for 19 months now, and despite all houses now being occupied for at least 12 months, the development is an absolute dump. Builders rubble left at ends of the road for months on end, metal temporary fencing that has fallen down, plastic temporary barriers all over the pavement, street lamps not working, blocked drains, roads yet to be tarmacced, pavements unsafe to name some of the many issues.Customer care is a complete joke, false promises given. Outstanding snags 19 months after moving in. Paying maintenance for a completely unsafe and hazardous health and safety risk site!! Seems other strata developments are also left with the same issues years after moving in.Think twice about spending your money with strata!! STRATA LAVISH MICKLEFIELD

Stef · 7 January 2023

★★★★★ 1/5

Trustpilot

Kudos - Terrible Development Part 2

Thank you for your reply on my previous post regarding roads and pavements and that you are working HARD to resolve. Until this is resolved will you be covering the cost of repairs to cars, I have already had to have my bushes and ball joint replaced on a 3 year old car which should not have happened until at least 100k miles, fortunately this was covered under warranty but if I was to tell them about the road I have to drive down daily this would not have been covered, therefore if this is to happen again will you be covering the £1,000+ bill?In addition to this I have been on a further walk around the development and have noticed that lamp post have been installed with no lights on areas where pavements have been half completed, do we have a date of when these will be completed?You had previously advised that all site traffic were to use the entrance to the site which has just opened? Traffic for the site is still going through the completed plots, still at speed even following the accident in which they ran over a dog due to the speed they were travelling. Fork lift operators still travelling at speeds down the road whilst smoking and operating the vehicle with one hand.Areas left with poor fencing and materials for weeks at an end where work has been completed!What I can say is that where any issues regarding the property have been resolved efficiently its a shame that everything else results in a poor experience.

JP · 5 January 2023

★★★★★ 1/5

Trustpilot

This is a company that denied responsibility

I purchased a house from Strata, but what I received did not match what was promised. After waiting a year for them to address the issue, the replacement caused damages to key areas of the house and they refused to take responsibility. I am disgusted at the shamelessness service by Strata.

Caio · 22 October 2024

★★★★★ 5/5

Trustpilot

strata Derby

Obviously the process of moving house is very stressful for everyone, but having the professional support, guidance and assistance of people like Tara and Ryan made things a lot easier. Strata are very lucky to have dedicated employees such as them. Thank you both so very much. Mark and Wendy Dolby.

Mark · 9 November 2018

★★★★★ 5/5

Trustpilot

Very happy with Strata ! :)

Hi, We got our Strata house at the end of October and we are very impressed with the build quality.The rooms are huge compared to any other new build at this price point and the quality of all the materials is great. We did get some upgrades inside but still everything is looking great.We had no issues in two months since we moved in . Also, Shareen and Ali have been a massive help with the entire process. Very professional and friendly .

Andrei · 29 December 2022

★★★★★ 5/5

Trustpilot

We recently purchased a strata home on…

We recently purchased a strata home on the verve at castleford and all the process went very smoothly thanks to Shireen who was on the ball all the time and helped us every step of the way We are loving our new home

Mrs · 28 June 2021