Strata Shirland reviews

★★★★★ 5/5

Trustpilot

First time buyer

First time buyer and had a brilliant experience with Strata, lovely house and had good customer service. Penny and Wayne at Elegance 2 have been fantastic, really look after you and nothing is too much trouble for them. House is a nice layout and lovely variety to pick from for your interior choices.

Jessica · 19 May 2019

★★★★★ 1/5

Trustpilot

Where to begin

Where to begin ! Alot of the positive reviews you will find are mainly pre sales rather than after move in date. The house as a whole we love. We love where it is and the design but the finish and snags have been horrendous. We paid for full tiling in our bathrooms and they arent flush . We paid for spotlights and non of them sit in the ceiling flush . We moved in and had no ventilation tile for 5 months , werent even informed that we didnt have one . The walls and ceilings are terrible ! Can see where they all join together . First night in our home all our drains were clogged with building materials . Our garden being the worst . We paid for our turf and even after 6 months the ground is soft and bumpy its a mess . A technician came out to see us to test the soil etc spent a long period of time telling us we have a major drainage issue and that its an expensive fix . He actually advised us to fight strata and take action if they refused to fix it . Naturally they fobbed us off so when we requested to report , took days for them to send and the report itself had clearly been falsified as it said the opposite to what the technician advised us ! Our neighbours have had even worse issues than us digging up rubble and gloves or water pouring through the roof . We posted about our issues on our group FB page and seems the whole estate have experienced the same . Our garden is the biggest on the estate so will cost us a fortune to fix despite already paying strata to do it . Every time we need a snag fixing we dont even report certain things now as the teams create jobs after being here or damage our furniture /house in some form or another . We have even had small things like radiator caps stolen for other houses I assume , when raised , we got ignored. Its a constant chasing battle . When they do book in people to come they then totally forget who they have sent or what work is outstanding. Shambles of a company. We have been lied to throughout the process and have now had to source our own work men and legal representatives to get unbiased reports rather than their BS . Love our house but expect we have a long road ahead of us . Avoid new builds all together if you can

Charlotte · 6 April 2023

★★★★★ 1/5

Trustpilot

We are a year into living on 360 in…

We are a year into living on 360 in Chesterfield. We have windows that haven’t shut since being reported in September, external doors which are letting in cold air through the seal (reported in November, hoping an engineer comes out first week of January), a balcony which leaks during heavy rain into the dining room / kitchen leaving water marks on the ceiling (when this first happened we were told that it was a once in a lifetime event), chipped bricks which were noted as requiring replacement during May (7 months ago). In addition, we had the metal trim on the balcony replaced (our 4 year old niece cut her hands on initial trim installed) however the contractor has chipped one of the glass panels when installing the new trim. Lastly, the road through the estate is still being surfaced even though the last house was completed in June. We did not anticipate this when we moved into the property. Initially the aftercare was very good however it is taking months to rectify issues.

Craig · 4 April 2023

★★★★★ 5/5

Trustpilot

Thanks Mally from ONM joinery

Just wanted to say thankyou to Mally from ONM joinery who has just completed 2 jobs today at my house on behalf of Strata ! He has installed insulation in the loft that was missed and sorted out the knocking pipe whenever water was turned on ! What a great guy , super professional , very clean worker and friendly ! Top job Mally every time he’s been here he gets it sorted ✔️ first time ! Use him more strata he’s an asset !

Peter · 3 April 2023

★★★★★ 5/5

Trustpilot

We have been having ongoing noise…

We have been having ongoing noise issues with our refrigerator. Malc Tall was in earlier this morning to make adjustments that eliminated our problem. Malc was very kind and professional .

Mr · 2 May 2023

★★★★★ 5/5

Trustpilot

Myself and my husband are looking for a…

Myself and my husband are looking for a new home and visited the Esteem Strata site today. We found Olivia very helpful and knowledgeable nothing was to much trouble. We did not feel rushed and came away with all questions answered. Thank you Olivia.Garry & Amanda.

Garry · 19 June 2021

★★★★★ 1/5

Trustpilot

Communication

Communication is so bad, we are left with a house unfinished and everyone ignores you we have called and emailed multiple times and get no answers, we will be leaving a honest update review every week till something gets done, service is appalling to say the least. And to top it off we appear to have recieved some random radiator parts through the post, is this a sign that your not going to fix things and we should do it ourselves.

Jordan · 28 March 2023

★★★★★ 3/5

Trustpilot

Attitude, Strata

We would like to thank Karen at the Attitude site for what so far has been a seamless, stress less buying process. Karen's honesty, knowledge and experience has been invaluable in helping us make important decisions and has thus instilled the reassurance that we have made the right decision in buying with Strata.

Rachel · 7 March 2019

★★★★★ 1/5

Trustpilot

Such an disappointing company!

Such an disappointing company!Strata constructs the works not in accordance with the plan bound in the deed and TP1. They added a stair in the back of my garden, in which there should be a flat patio paving in the contract layout plan. Strata just evaded that they could change the plan at anytime during the construction. I fairly agreed this statement as I know there are many unforeseen reasons occurred during the construction stage, however, I think the house buyer should be informed and acknowledged for this kind of changes. Obviously, strata failed to do so! Second, I bought my house after it was built. The contractual layout plan should be deemed as same as the actual condition. Again, strata failed to update the layout plan and provided a WRONG layout plan for binding.So, what’s the point of signing the contractual documents if one of the contractual party could amend it without any notification and consent by another party? It’s ridiculous for strata to play such a trick which is unfair to the house buyer.Don’t buy the house from Strara!

Miss · 23 March 2023

★★★★★ 1/5

Trustpilot

If I could give a zero star rating I…

If I could give a zero star rating I would. From the very beginning we have had issues with Strata. We got the keys on the 26th November 2021 and have had a nightmare since. Started with a leak to the dorma window in the upstairs bedroom. This took 5 months to get rectified. Sleepless nights due to scaffolding banging around, mould developing in the bedroom from the leak aswell as not being able to enjoy having a new home. This took 5 months for them to find the problem which was causing the leak before it was then "rectified". Slapped on some waterproof sealant and off they went. Our house was not correctly signed off due to the site not having a quality control manager at the time. We had cement spillages to the back of the property, blown out bricks, pointing that needed doing to the house and garage, end slats missing, roof tiles not on correctly, splits in the banister, a drive way which was very difficult to get on which resulted in scraping the bottom of my car every time I wanted to get off and on the drive, terrible plastering, a front garden which we awaiting for them to re do due to not having a correct depth of soil and being ruined due to the scaffolding that kept having to go up and down. Miss matched pavers in the back due to an error of strata's. Still awaiting for them to book in a plasterer and not to mention the absolute state the road and path ways are in, around the proper and a newly build school which damaged my car costing me over £800 in garage bills which they refuse to take responsibility for or even assist in paying leaving me out of pocket. I have contacted strata several times and every time they do the blame game aswell as brush it off as building regulations or not their issue. The customer service is appalling after you have bought the property. The customer care team are basically none existent and are a challenge to get anything done. A year and three months later and we still have a battle with strata. Happy to do the roads around show homes but can't look after the customers after buying the properties.Not to mention paying a maintenance/management fee for an unfinished development area. They say they visit the area for 4 hours twice a month for de weeding etc. Please tell me where as I turn the corner to my house and there are weeds, metal bollarding/fencing that has fallen and has been spread across the road in the same position for months so taking really good care of the area aren't they?! The list goes on!

Loren · 22 March 2023

★★★★★ 5/5

Trustpilot

Keira was very help ful

Keira was very help ful. And good knowledge x

Tracey · 23 August 2024

★★★★★ 1/5

Trustpilot

Should be investigated for quality

The service I have received from Strata has been diabolical. No issues raised have been sorted, and I am now waiting for a 5th visit to have knocking pipes repaired. On further investigation, they do everything to the minimum legal requirements. This includes parts, layout and overall quality. They fitted a cheap radiator to a wet room and after 12 months it went rusty. They have blamed us for this, rather than accepting its not fit for purpose in that room, which has been confirmed to my by several professionals.

Sam · 20 March 2023

★★★★★ 1/5

Trustpilot

Cowboys

I dont know were to start, we won't be buying another strata home thats for sure.Contractors are rubbish and messy, one job creates another. Snags are okay at first then nothing gets done, window vents are put in by strata and don't fit or seal so sounds like the windows are open. They lay turf on rubbish and bricks, fix things that dont meet building regulations apparently. The whole experience of buying a strata new build has been a nightmare to say the least.

Jordan · 19 March 2023

★★★★★ 5/5

Trustpilot

Jeff came out today and spent a long…

Jeff came out today and spent a long time here doing the 6 month inspection. He was very polite and knowledgeable about everything and nothing was too much trouble. Thank-you.

B · 22 May 2026

★★★★★ 1/5

Trustpilot

DONT BUY A STRATA HOUSE

Plumbing, Windows and brick work very poor. customer service is shocking. Raised concerns about vents that were defective and looked to be faulty. The vents had a massive gap between the windows and the actual vent allowing a large draft through even when vents closed. This was the case on every window. Window fitters came to look at the vents whilst I was at work. I came home to be absolutely shocked to find they had sealed all of the vents with silicone, which is clearly not what should have been done Obviously I wasn’t happy with this and raised this further. They then came back out and agreed they needed replacing. This was then raised with Strata who decided they couldn’t be bothered to resolve this and just closed it down. When I chased this up I was told I’m now out of warranty and will not be taking this further. I have giving them ample opportunity to resolve this just to be ignored. Therefore I’m writing this review and will now be opening a claim to take this to NHBC and a small claims court. If you want your house to be bodged then buy a strata house. If not then I’d advise you to stay well away. They also managed to build my garage 3ft higher than it should have been meaning I have 2ft of foundation sticking above ground and again failed to rectify. I’ve had multiple leaks from toilets and sinks, 4 attempts to fix a leaking toilet from day one. Kinked pipes which I’ve resolved myself. MeadFleet the ground works company will just increase there prices whenever they want. This has increased by over 100% in 2 years and quality of the work is poor. Still rubble all over the place from 4 years ago. I’ve been dealing with Sally in customer service who bare face lies and will not return any calls. If someone would like to contact me regarding this feel free. Plot 4 Aura.

Callum · 8 March 2023

★★★★★ 3/5

Trustpilot

Be careful of the Management Fee’s when…

Be careful of the Management Fee’s when buying as they’re mid-sold to you in the brochure when purchasing your home. You will be paying them much sooner than you are told and it won’t cover everything you are told in said brochure.We have purchased two strata homes in a 5 year period. The first had a number of issues(over 100), in which we had to get the Strata directors involved to sort a plan of action.We’re now in our second home and the quality of works is definitely average I.e plumbing, waste etc.. we had the drains unblocked a handful of times, the water tank has been repaired, unusual sounds coming from pipes, poor drainage externally , poor finishings.We have seen other people having mouldy plasterboards behind tiles weeks into their new home. We think we may have the same situation in our en-suite but really don’t want to rip it all out at our expense and don’t know how to prove it without spending a lot of money! Also the sales person (from 2021- mid 2022) will always have to ask any questions you have to someone else, you will never get a straight answer and we actually had better knowledge than the sales person with some areas of the extras, costs etc..Strata homes are OK, but not outstanding. Just be prepared when you’re purchasing to ensure you are getting everything you require and always be on the ball. We had documents changed that we had signed which was the final straw for us!

Josh · 5 March 2023

★★★★★ 1/5

Trustpilot

Unfinished Estate

5 years later and the roads are just as they were when we moved in, yes building work was still to happen then, however, as soon as those works were finished the roads should have been too.The community centre grounds have just been left to become a green weeded area, it looks an eyesore.The Council wont adopt the centre or roads until the work is complete, yet Strata are nowhere to be seen.

AL · 20 September 2023

★★★★★ 2/5

Trustpilot

Front door

We have been in our strata home since 2020. Our first issue was tiles dislodging from the roof. This took a while for people to come and fix, saying they had been and fixed but not actually been & fixed. Second issue which occurred in 2022 a few months out of our warranty period, our front door did not lock, messaged strata and they could not help as we were out of our warranty period. Having a brand new house and being in it just over a year I’m really unhappy that I have now got to purchase a new lock (complete mechanism not just lock) the door has gone from not locking at all, to permanently now being locked.

Collette · 23 February 2023

★★★★★ 5/5

Trustpilot

Jen from the strata site at anthem has…

Jen from the strata site at anthem has been fabulous from start to finish. She has always been accommodating. Jen has helped with everything she possibly could and it was never too much trouble. I felt that I could pop in anytime and she would always have a lovely smile. Jen has made the process of moving less stressful and I would absolutely recommend speaking with Jen and buying a home from strata!

Polly · 9 September 2023

★★★★★ 1/5

Trustpilot

Half Finished Work - part 3

Following my complaint for the unfinished fence outside , have you anymore information at all please ? Some friends came over yesterday and mentioned how unkempt and unfinished it looks . When I told them you wasn’t planning finishing it they just could not believe it ! I see strata are doing works around the show home gardens again which looks perfect by the way … anyone reading this thinking of buying please contact me , come look at work you cannot see not on show it’s a disgrace ! Appreciate a response and hopefully a resolution many thanks ! PS diagnostics manager came last week thankyou to Darren for resolving my internal issues ! Let’s hope you can take a leaf from his book and deliver same service

Peter · 13 February 2023

★★★★★ 5/5

Trustpilot

6 Month Settlement Assessment - Jeff's got it all covered

Jeff couldn't have been better - came to do my 6 month settlement assessment, found all the little bits (some I'd missed myself), and took care of them no trouble. Efficient, great work, and genuinely brightened my day. Much appreciated.

Robert · 25 February 2026

★★★★★ 5/5

Trustpilot

Simon and Mally came to fix the…

Simon and Mally came to fix the shrinkage in our 2 stair cases and the loose banister. They did an amazing job, the house looks brand new again!

Megan · 29 May 2026

★★★★★ 5/5

Trustpilot

Barry was a pleasure to meet

Barry was a pleasure to meet, lovely man, did the work that was needed to do very well in ls14.Thanks emma grant

Customer · 14 November 2023

★★★★★ 5/5

Trustpilot

Verve @ Castleford

Sheereen @ Strata has been absolutely amazing from start to finish. She made the whole buying process easy and stress-free, and has always been quick to sort out any query we've had. I genuinely don't think she could possibly have done any more for us.The same can't be said for some of the aftercare from others since we've been passed on to other members of the team, but Sheereen has always been there to give people a nudge and get things moving.

Lee · 3 February 2023