Strata Shirland reviews

★★★★★ 5/5

Trustpilot

Jeff….ledger way

Had a leak resulting in some surface damage, Jeff promptly came round and assessed the damage, also fixed another leak under the sink….Jeff was very professional and friendly…would highly recommend

Zoe · 14 August 2023

★★★★★ 1/5

Trustpilot

Promise

Absolutely can't fault sales team here but the aftercare team are shocking and really making us regret choosing this site. The quality manager is useless at organising anything as the contractors never actually show up. We have been waiting on a plumber since we moved in in December being told several dates and now last week told they are too busy. Had multiple conversations with other neighbours about just how useless the quality manager is and how it takes two weeks to even get a response from her. The kitchen has been awful since the day we moved in as half of it was fitted with incorrect choices (part of which has not yet been resolved) and chipped cupboard doors which I appreciate Strata got replacements for, however the replacements have been sat in my kitchen waiting for someone to fit for over a month! We're also the only house without a secure front garden (supposed to have a wall in plans which we have been chasing since December), which is great when you're next to the sales office with people reversing over it constantly leading to flattened bushes, destroyed turf and now a broken slab on our path. There are also numerous other issues which should be such easy fixes for them but just seem to have been ignored for 6 months. My advice is to avoid Strata completely, we had a much better experience with Barratts in our last home. Listen to the 1 star reviews as the 5 stars are mainly about the sales teams and the buying process, not what happens after.____Reply for StrataWe were told by the site manager in December the wall can be built as soon as the temperature was above 5 degrees, which it has been for a long time. I have also seen other walls that have been built since we have moved in? Also yes, a plumber was finally booked in just before your reply coincidentally..We have previously emailed yourselves prior to this review and have yet to receive a reply, I don't understand why our around 10 snags we have sent to the quality manager over 5 times have not been sorted within the past 6 months? This is not what we expected when we paid as much as we have for this house.

Natasha · 20 June 2023

★★★★★ 5/5

Trustpilot

Jeff and Dave were amazing

Jeff and Dave were amazing. Very approachable, wanted to help and did their job to the highest standard. Even doing an extra job they didn’t initially come to do, utilising their vast experience. Would use again and welcome them back with more Cuppas and chocolates.

Farren · 7 August 2024

★★★★★ 5/5

Trustpilot

Our strata story at Attraction D, Hull

Our strata story at Attraction D, Hull.Buying a new build was our dream, some people say, dreams don’t come true, but for us, ours did. From the start of our journey, through the middle and to our happy ending, the support even continued after and has been amazing.We have been in our home for one month, and the support and communications are still ongoing, it’s just phenomenal.From picking our plot with Lorna, to Strata’s administration team, Samantha, and others I didn’t have the pleasure in meeting. Lastly, Beth and James, what a team, Lorna in sales was lovely, she has the patience of a saint, and couldn’t be more helpful, I changed my mind of my choices more times than I can remember and she just smiled and supported us. The administration team went above and beyond chasing documents and making sure we had everything in place.Beth and James, site supervisors, a force to be reckoned with. Before we moved in, we were looking at getting a snag company in to check the house for flaws, however, the minute we met Beth and James, our worries and anxieties disappeared and we no longer thought we needed one, that was all down to Beth and James. What a team these guys are, caring and compassionate, their reassuring nature, polite, friendly communications were on point, efficiency and just pure transparency which allowed us to be happy in our new home.I cannot thank these guys enough, they go above and beyond to make sure the transition to your new home goes as smoothly as it can.The smallest to the biggest concerns, I can honestly say, these guys would try and help, they didn’t just do their jobs they did their jobs and so much more. The team we have had have been outstanding, and I cannot praise them enough, if your thinking of buying a Strata home, do it, I understand everyone experience differs, but here on Attraction, Hull you will not be disappointed.

Claire · 14 June 2023

★★★★★ 5/5

Trustpilot

Strata has been incredibly helpful

Strata has been incredibly helpful, and I would like to highlight the exceptional customer service provided by the sales manager, Betty. She has a remarkable ability to build strong customer relationships, always going above and beyond to assist. Whenever you approach her with a concern, she consistently finds a way to resolve it effectively.

Oluwatosin · 21 November 2024

★★★★★ 1/5

Trustpilot

WARNING! TERRIBLE COMPANY

AVOID AT ALL COST!!! SOLD A DREAM AND LIVING A NIGHTMARE!!! Where do I start, I have previously done a review on Strata and our experience just gets worse. Since the day we moved into our property on Attraction in Hull our nightmare started. The lack of customer care is appalling, the lack of responsibility they take is shocking. We have been back and forth with Strata since November 2021 and still find ourselves chasing. DO NOT ACCEPT TURF FROM THEM! A hazard to children and a complete let down, Turf laid on rubble and big clumps, uneven and a shocking condition, not enough top soil laid to flower bed areas and to the front of the property. Had external companies come to do a report and Strata are still not accepting fault. APPAULING ROADS! damaged my care on the roads around the new build estate costing me almost £1000 in garage bills and Strata take no responsibility and quote "the roads are to building regulations". I am no expert but know building regulations have nothing to do with roads and can clearly see these roads are a hazard to drive and walk on. If images could be added I would do so. Took five months for them to find a leak in the Dorma window leaving our property with scaffolding surrounding, damaged flower beds and turf to the front of the property to which we still await to be rectified since May 2022.STRATA CAN NOT KEEP STAFF! Strata have an appalling turn over of staff and blame everything on this, their staff will cry and throw tantrums in your property and work men will threaten you in your property when questioned on their terrible work. You will constantly chase emails, phone calls and people coming to carry out the work agreed. On the 31st May 2023 we were promised time and time again our garden to the front and rear of the property would be rectified, pavers replaced to the rear of the property as well as the correct levels of top soil and flower bed rectified to which me and my partner took the day off work after confirming via two phone calls and emails that the work would be completed on this date. Half past 10 in the morning no one had arrived so we once again took to the phone to ask if someone would definitely coming today to which we were told yes but she would contact the groundman for a time, this phone call never happened to which we chased again. A groundsman turned up to our property to say he had received an email that morning to state work must be carried out today at our property. The groundsman was honest and told us he had no clue regarding any of the works and did not have the materials or work men to complete the job. Once again we went back to customer care to which we got no further and several conversations with Sarah to which she told us she went home and cried regarding our situation. We were told by Sarah a meeting was held regarding our property and all the mistakes and lack of documentation and work, we are yet again having to try prove the work needs carrying out by sending reports and having to have Darren one of their reporters out (which he has already been out and said the work needs doing) to make sure it actually needs doing. We still await the outcome and feel like we are hitting our head on a brick wall. MY NEXT STOP IS MAKING A VISIT TO THE SALES OFFICE AND LOUDLY VOICING ALL MY CONCERS INFRONT OF CUSTOMERS AND STAFF!!STRATA WILL ALSO REMOVE ALL NEGATIVE COMMENTS ON SOCIAL MEDIA AND NEVER RESPOND!!!! AVOID AT ALL COSTS. THEY WILL TAKE YOUR MONEY AND THEN FOB YOU OFF AND TAKE NO RESPONSIBILITY!!!!!THE COMPLAINS PROCEDURE IS LAUGHABLE AND IS ONLY MEANT TO FAVOUR STRATA AND NOT HELP THE CUSTOMER!!!!We will await to see if a plasterer also doesn't turn up to rectify a shoddy job done throughout the property which we have awaited since moving into the property also.

Loren · 6 June 2023

★★★★★ 5/5

Trustpilot

Repair in home

Today I received the support from Strata, Mr Barry an excellent professional came at my home to repair wood was damaged due to water falling from the heating system of home. He was very careful, he did an excellent job, left everything new and the place very clean, in addition to giving a lot of advice about the house. I recommend Mr Barry to any job due your excellence, thank you so much.

Adriano · 4 December 2023

★★★★★ 5/5

Trustpilot

David Innes has been to our property a…

David Innes has been to our property a few times now, he is polite and does each and every task to a high standard and leaving the area clean and tidy. Thank you

Jaclyn · 3 May 2023

★★★★★ 5/5

Trustpilot

Simon and Mally

​Simon and Mally visited recently to address our home snags. Their efficiency and "can-do" attitude made the whole process seamless. It’s rare to find such helpful and polite service; they are a credit to Strata. Highly recommended!

Umel · 21 April 2026

★★★★★ 5/5

Trustpilot

Excellent customer service

Sheereen was friendly and helpful throughout the buying process. Sheereen kept me informed and checked in with me frequently to see how things were progressing. Sheereen was available to ask questions and would always answer them promptly. Very knowledgeable- would recommend.

Laura · 4 July 2022

★★★★★ 1/5

Trustpilot

Strata post sales incentives shockingly bad : Turf

I have waited 6 months for garden turf which was one of my Strata incentives. Today I returned home to see they had finally laid the turf only to find that they have neither rotated the land, flattened or added top soil. It is so uneven because of the huge clumps of mud underneath that it is actually a health and safety issue in terms of walking on it. It is absolutely appalling! My daughter has also had a trip to A&E after hurting her leg on some barriers that have been left behind and on top of that they have left a panel off the fence after adding a land drain which means my dog keeps trying to attack the neighbours dog. The back garden is an absolute disaster area! Do not accept the turf as an incentive as they have no intention of doing this properly. I have stated multiple times to the site manager that I had concerns over the front garden turf in terms of how uneven it was. If someone breaks their ankle on this who is responsible? Absolutely appalling behaviour from a company whose strapline is ‘Homes that make the heart beat faster’. Your strapline should be changed to ‘Homes where you break your ankles’. Very, very disappointed!

Ms · 25 May 2023

★★★★★ 1/5

Trustpilot

The dream soon becomes a nightmare…

So, Strata are very good at selling you the dream. The initial buying process was amazing, but in honesty that is where it ends and you soon get a nightmare. As their recent marketing adverts says ‘Homes that make your heart beat faster’, well that is certainly true but not in a good way. We are now over 3.5 years into owning our Strata home and we still have a big list of outstanding snags and are still struggling with engagement and action from Strata. We have honestly wasted so much of our time and effort on this and to be honest I think this is what Strata want, so that you just give up. We had an independent snagging inspection done and they are still disputing this, which also includes some fire safety issue. The estate looks a complete and utter mess since they removed the sales office and sold all the houses, as no maintenance works have been undertake, and construction debris left onsite. Works to the drains, roads and pavements are having to be redone multiple times due to not meeting the relevant standards. Again, trying to get any engagement from Strata is such hard work. Where you do get a response it is contradictory and just doesn’t make sense. Their CEO and MD can’t even be bothered to acknowledge emails and I suspect that if they hadn’t have sold all the houses, or removed the sales office, it would be very different story. Honestly, anyone looking to buying a Strata home please do your research and chat with other owners and look them up on social media. For those of you in the process of buying a Strata home the best investment you could make is in a professional snagging survey. We just live in hope that all our issues are resolved prior to our 4 year anniversary, though we aren’t holding our breath.

Kev · 25 May 2023

★★★★★ 5/5

Trustpilot

Efficient fixing of snags

We bought a Strata property over a year ago and had an issue with the ensuite bathroom shower which meant all the floor tiling had to be replaced. The strata team were quick and efficient at sorting the problem and kept us informed the whole way through. Particularly the tilers Jeff and Shane who also noticed a few other snags around the house and fixed them for us while they were there (door hinge coming loose and ordered us new cupboard handles which had gone rusty).

Flora · 24 May 2023

★★★★★ 1/5

Trustpilot

Windows broken a year on!

Currently a tenant on strata’s verve development in Castleford, we have been in the house nearly a year and after multiple visits from the window company and strata they are still not fixed, strata ignore problems hoping they will go away the amount of days we have had to take off for measurements etc and nothing happens they just keep coming out to measure to try appease you! As it happens a family member owns the house I rent otherwise we would have moved out. I will never buy a new build after this experience! Can I just say it took 4 visits for our guttering to stop leaking on the house amongst other things so please avoid strata because the contractors are a representation of the house building company they just don’t care

Paige · 24 May 2023

★★★★★ 5/5

Trustpilot

Helping to make the journey less stressful, every step of the way ✨️

My strata journey has been made all the easier with the endless support of Sheereen and Ali. Every question no matter how daft has been met with patience and respect. I first enquired about Strata 18 months ago and when I went back again in Jan this year, Sheereen remembered me. Every customer is important to them.Sheereen and the assisted selling team helped me sell my property quickly, keeping me informed every step of the way, and because of this, I was able to get my first choice of plot. I moved in 6 days ago and on the third day, within 2 hours of passing my minor snagging list to Ali, 2 trades were knocking on the door to put things right. All the trades have done a first class job on the snags so far. The property was sparkle cleaned ready to move in to and the grass was cut and garden weeded. It all looked lovely. Sheereen and Ali have kept in constant contact with me since moving in, their customer service is second to none. All new builds are bound to have snags and the Strata team react quickly and positively to put things right. I would recommend getting a professional snagging company in to snag when you first move in. Moving home can be Stressful but everyone on the Strata team has helped to make the journey easier. They are all helpful and easily contactable, always getting back to you when they say they will. I cant find fault with any of the team. There are too many on the team to name each individually but they have all worked hard to help me move into my new home 🏡

Tina · 18 May 2023

★★★★★ 5/5

Trustpilot

Barry's service

Barry came round and fixed what was required in the house, he was on time, polite, helpful, did a good job and was really nice. Thanks Barry appreciate you caring about your customers.

Keith · 13 April 2023

★★★★★ 4/5

Trustpilot

360 Chesterfield

We were very impressed with Charlotte at 360 Chesterfield. Whilst our purchase did not work out, Charlotte was nothing but fabulous from start to finish. Her prompt replies to calls snd emails and outstanding caring nature to clients is highly commendable. A credit to the company.

Catherine · 26 August 2021

★★★★★ 1/5

Trustpilot

A lack of compassion with a Safeguarding issue

We bought a Strata property in 2018 for my elderly father to live in. Yesterday afternoon around 5pm he phoned in a distressed state saying the kitchen/diner was flooded. He tried to turn to stopcock off which didn't stop the water resulting in a neighbour having to turn the water supply off in the street. He rallied around his neighbours who all attempted to sweep and Vax the water out of the property. Unfortunately the laminate that Strata originally fitted was ruined.We live in Aberdeenshire so obviously couldn't help other than to phone Strata. We spoke to their 'Safeguarding' department as the customer services department close at 4.45pm. They took the details, told us they couldn't help but would pass the details on to the customer care team in the morning.I phoned the customer care team first thing in the morning to be told the same they would pass to the customer care team. By 10am nobody had called us back. I called again and was told the customer care team were not available by phone today. My husband said "I bet Sales are available" sure enough they were, they answered straight away. One young lady told me she would run down to the 'apparently closed' customer service team and returned with a number to call. We called the number and it was unavailable it simply cut me off. I tried sales again and the lady told me she would try her best to get someone to call me. Shortly after customer care did call me to tell me as the property was 5 years old it was out of warranty and they couldn't help my 75 year old dad I would need to get my own plumber.Fortunately we did find a local plumber able to help he was there by lunchtime. He was shocked at what he found, the poor workmanship that had caused the problem, but also surprised that the problem hadn't materialised before now.The plumber is going to send me a report of his findings. He was extremely shocked, that parts were fitted incorrectly hence the problem my dad has experienced.I appreciate that things do go wrong, I really do but the lack of compassion towards an elderly man which clearly was a Safeguarding issue. The workmanship was disgraceful, this is clearly Strata's fault. I look forward to hearing their comments as to how they justify the poor workmanship and how they justify not helping a vulnerable 75 year old man.

A · 26 April 2023

★★★★★ 5/5

Trustpilot

Satisfied

The Experience Manager is friendly and with detailed presentations.

Natalie · 9 September 2024

★★★★★ 1/5

Trustpilot

If you want Shrek's Swamp in the back garden then buy from Strata Homes

Our back garden has been some what a sore subject. Poor ground preparation before the turf went down caused a roller coaster experience when walking on the lawn. Even the big dipper doesn't come close to what we were left with in our back garden. Not only this but we have found a number of 'artefacts' that builders have kindly berried in our garden. Bricks (even though our house is stone), metal rods, nails, screws, vice grips, a gas canister, gloves and nail strips for a nail gun are my favorite finds to date. We have dogs, these metal rods were sticking out of the lawn, they could have been impaled and severely injured or even killed! It's almost like they've fly tipped all of the crap they couldn't get rid of and laid turf over it... when it rains more crap and junk rises from the dead and rear's it's head out of the clay very much to our surprise. Array's of plastic bags and tarpolin too. Our garden horrors don't end there though, they built a retaining wall in the wrong place, which means that there is a gap under the fence - big enough for a dog to escape ... we have 2, which have now escaped a number of times! We have not been left with a safe and secure garden. Strata have kindly ignored this aspect in particular in our complaint letter though - probably because their work doesn't match the drawings in our reservation manual... To top it off, the turf has been laid on masses of clay, no sand or top soil in sight. The garden hasn't been prepared to any standards at all. It's going to cost us thousands to rectify our clay ridden garden. Nothing is ever going to drain or grow in there as it stands. We would have never bought the house if we had known how much work was going to be required to make our garden safe and usable. Absolutely diabolical. I have had a new build previously and thought I had a bad experience before, turns out Strata Homes make Harron Homes look like the market leaders!

Kirsty · 17 April 2023

★★★★★ 1/5

Trustpilot

Avoid strata homes

Going forward it appears noone can get to the bottom of our drafty window vents I'm putting it down to cheap vents not fit for purpose you sent people out to fit new vents but the house is so cold now iv had to take them all off and tape our windows up, how is this acceptable some people on out estate don't have window vents??? While we're having a rant our turf has been removed and revealed that the soil is actually 99% clay and no water drains. Is this some kind of joke. Its like noone takes the time to think about these things and the houses are thrown together by a bunch of cowboys that don't care.... we still have no roof ventilation and looking at some of the other roofs on the estate quite a few other houses don't either 🤔 I feel like the house needs demolishing and building by a professional company.

Jordan · 16 April 2023

★★★★★ 5/5

Trustpilot

We are purchasing a Seville at the…

We are purchasing a Seville at the Anthem site and have received the best customer service experience from Jen. She’s approachable, knowledgable in her field and has gone over and above to assist us from the moment we walked through the door and through our reservation and purchase of the plot. We actually met her at another site whilst having a look around and she helped us gather some information on the typical Strata house styles. We hoped that she would be working on the Anthem site, we are happy to find out she was! It’s been a pleasurable experience so far and we can’t wait to move in this summer.

Tilly · 15 April 2023

★★★★★ 1/5

Trustpilot

EVERYTHING is hard work...

One of a very extensive snag list from... just makes me laugh otherwise I'd cry... something so small and they can't even get that right. We're missing a cap end to our kitchen radiator which was reported as 'missing cap end' with an image to show exactly what was missing. We were sent some random radiator pieces through the post with no explanation as to what these were or who was going to fit them. So just assumed we had to fit these ourselves... turns out that the wrong piece had been sent to us. Communication is poor to say the least. Not sure how much more precise I could have been and still have been sent the wrong thing. So much messing about, it's always me that has to chase everything. I feel like I work part time at Strata I spend that much time chasing things up. I've written an extensive complaint and the response to this element was that my 'missing cap end has been posted' to me. Clearly not a true fact at all. I may as well buy my own at this rate and fit it myself, at least that way I'll know it's the right piece, and done correctly. Absolute shambles and one of a loooong list of frustrations that only seem to get worse.

Kirsty · 14 April 2023

★★★★★ 1/5

Trustpilot

Our back door has broken for the 2nd…

Our back door has broken for the 2nd time and we cannot physically open this door from the inside making us in real danger should a fire break out in the night blocking the front door. When I called Strata to sort this they claimed this was not their problem and I should contact an independent contractor even though this is a Strata installed door. This is just one of many issues we have had with strata over the time we have lived in our house. Please look to other builders when buying your home.(In response to your reply ‘ Strata offers a 10-year guarantee on doors and windows’ is what we were told when we agreed to purchase only 2 years ago! Happy to send the email from your office if you need proof. Very poor customer satisfaction and this is just one of the many issues we have faced

Matt · 12 April 2023