Strata Shirland reviews

★★★★★ 2/5

Trustpilot

To be honest it was not great

To be honest it was not great , booked a viewing to see a Malmö , but on arrival was told site had closed , she did to see but no we could not go as site locked up , we was their for 4 pm so we was actually 15 mins early , Why book if we can’t veiw , we came 10 miles too , so to be honest was un happy

Tracey · 15 August 2024

★★★★★ 5/5

Trustpilot

First class repair work undertaken

Our top floor stairs and front door needed fixing after moving in at the end of March 2024. The workmen that Strata recently sent over for the two days, Barry and Mally were excellent. They took the repairs seriously and worked hard to correct the mistakes made during the initial build. My partner and I are very happy with their work.

B · 24 June 2024

★★★★★ 5/5

Trustpilot

Big big thank you to Beth at Rhythm…

Big big thank you to Beth at Rhythm Pontefract for making our experience a pleasure from start to finish. A very polite, knowledgable and helpful young lady who made our choice in choosing Strata for our next home an easy decision to make.Thanks Beth Gillian and Darren

Melissa · 6 May 2023

★★★★★ 5/5

Trustpilot

Our Strata house has quickly become our home

Just moved into our strata home at Belong Eckington the whole experience was eased by the outstanding professionalism of Sarah our customer experience manager. Her bright and cheerful personality combined well with her product knowledge and willingness to her. She kept us well informed throughout the process. We love our new home and would recommend Strata and particularly Sarah to any potential buyers.

Martyn · 3 April 2021

★★★★★ 1/5

Trustpilot

After care lacks substance, amongst generally everything else!

We live on the Strata Definition site in Derby. We’ve been reporting an issue relating to surface access water drainage from the green opposite our house. The green is pretty much clay soil so when it rains the water drains to the lower end of the green, which runs into the private access way (owned by us) onto the property. This has caused subsidence to my driveway and pathway to my frontDoor. Upon investigation, it was found that strata has re-laid an area of the green directly onto concrete that should’ve been removed before laying the new soil and grass. With this in mind, the water has no where to drain other than gushing onto and across my property. I contacted Strata and furnished them quite an evidence pack of causation and subsequent damage (including the area on the green that I dug up to demonstrate grass being laid in top of concrete) but they’re just not bothered. In fact, they’ve stopped responding to my emails and blamed the issue on ‘recent wet weather’ when I’ve actually been reporting this to them for nearly 5 years.

Peter · 22 April 2024

★★★★★ 1/5

Trustpilot

After care lacks substance, amongst generally everything else!

We live on the Strata Definition site in Derby. We’ve been reporting an issue relating to surface access water drainage from the green opposite our house. The green is pretty much clay soil so when it rains the water drains to the lower end of the green, which runs into the private access way (owned by us) onto the property. This has caused subsidence to my driveway and pathway to my frontDoor. Upon investigation, it was found that strata has re-laid an area of the green directly onto concrete that should’ve been removed before laying the new soil and grass. With this in mind, the water has no where to drain other than gushing onto and across my property. I contacted Strata and furnished them quite an evidence pack of causation and subsequent damage (including the area on the green that I dug up to demonstrate grass being laid in top of concrete) but they’re just not bothered. In fact, they’ve stopped responding to my emails and blamed the issue on ‘recent wet weather’ when I’ve actually been reporting this to them for nearly 5 years.

Pete · 22 April 2024

★★★★★ 5/5

Trustpilot

We purchased a property at the Kudos…

We purchased a property at the Kudos development. Reading some of the reviews we were apprehensive however, all in all it was a good experience. Katnrine was fantastic always tentative and returned my calls. Marilyn was also great in the absence of Kathrine. The handover process was good. Thanks again.

Newwaylivingltd · 23 December 2022

★★★★★ 5/5

Trustpilot

Fantastic company to deal with very …

Fantastic company to deal with very happy with our experience so far. Today we have received our reservation manual which far exceeded our expectations the information contained in the pack is so informative and a real keep sake for the future. Charlotte from the sales office at the Ambience site, Linton is a real jem her passion and enthusiasm makes the experience an enjoyable one.Thank you!Plot 31 Ambiance site Linton

C · 28 October 2017

★★★★★ 5/5

Trustpilot

Jeff on the Dream Strata Estate is so…

Jeff on the Dream Strata Estate is so helpful. He has sorted out the snagging, always on time and super clean and tidy when working. What a lovely chap. Thanks for all your help.

Sophie · 26 February 2024

★★★★★ 5/5

Trustpilot

Unbelievable Jeff ( amazing at his job)

Jeff was amazing at his Job, he was quick efficient and extremely professional both personally and skill. Our stairs now look a million dollars. Nice to see someone take pride in their work these days! Thankyou Jeff simply unbelievable! Lol

Glen · 1 October 2023

★★★★★ 5/5

Trustpilot

Strata - Barry

Barry came to the house to fix the bath and it needed to be resealed. While he was at the house he also noticed the front door needed fixing due to it sticking which he did as well. Barry was very polite, professional and did a supper job.

MR · 4 February 2023

★★★★★ 1/5

Trustpilot

Misleading sales team

The sales team tell you in that the handover term state that payments to the site management company will happen when the site is finished. 1 year into moving, with development still going on and meadfleet hit us with charges. This is a widespread problem across the whole verve site with ever resident saying they have been told the same thing.Read every page of the terms and conditions because what your being sold is not what your signing for. Watch out for unfair and deceptive sales tactics

DANIEL · 19 March 2024

★★★★★ 1/5

Trustpilot

Shocking after care

I'd suggest potential customers come and visit the Elegance site in Ackworth! Roads are unfinished and causing damage to cars. Strata refuse to pay out and tell you to claim on insurance, thereby bumping up your insurance premium. Community Centre still unopened, the green is a pile of weeds and the communal areas that Strata are meant to attend are overgrown. We were promised 'Houses that last'.....our front door broke and wouldn't open. Nevermind the clear safety concerns, Strata refuse to cover the cost to fix it. Aftercare responses are cut and pasted. The whole estate has had drainage issues, unofficial word is that this is why the council has refused to take over the roads from Strata. You call the emergency line and they've never heard of Elegance....The positive reviews you'll see are all for Snagging maintenance - the guys who do this are the only good thing about Strata. However, it begs the question...if the only positive reviews are for Strata fixing things, shouldnt these issues have been sorted before people actually move in?

NA · 17 March 2024

★★★★★ 5/5

Trustpilot

Excellent Customer Service and support

Always been sceptical about buying a new build after hearing some real horror stories. Really pleased with the property and the finishing touches to help make it stand out from other new builds we have seen.However the team at Strata especially Tami and Ian have been excellent with nothing too much trouble.The teams response to any concerns has been absolutely spot on and couldn`t be better.

Stuart · 22 July 2019

★★★★★ 5/5

Trustpilot

Property was attended by Barry & Karl

Property was attended by Barry & Karl, couldn’t be more impressed with professionalism, quality of work & ensuring they had fully tidied up after the works completion. They literally could not have done anything more to ensure we were happy & satisfied

Christopher · 28 June 2023

★★★★★ 1/5

Trustpilot

Future customers be cautious!

For any future customers, I'd suggest scrolling down to look at the 1 star reviews from Elegance/Instinct site in Ackworth. Road's are still unfinished and a state to drive on. Causes damage to cars and makes it dangerous to drive on. Pavements aren't complete so wheelchair users have to go in the road. Even a government minister naming their company in the House of Commons doesn't force Strata to finish their work.When Strata saw that the community had enough and started posting reviews on TrustPilot, they clearly went into damage-control mode and rushed to send two letters of how they planned to finish the roads. Have we heard anything since? Of course not. They're already behind on that timeline and we've not heard anything for months. The 5 star reviews you'll read are all from customers who have just moved in or have had good maintenance experience. We did the same - however once the excitement of moving into a new home wears off, I'd be interested to see how these reviews change after their 2 years of maintenance is up. It's really not on - just sort it out.

NA · 14 February 2024

★★★★★ 5/5

Trustpilot

Professional and Friendly Service.

Had Dave Innes round to sort out some door issues that we had. Dave was courteous, helpful, neat and tidy and very personable. He sorted the issues that he could and reported back the one that he couldn't. Thank you Dave. Even the dog took to him:)

Lee · 13 December 2022

★★★★★ 5/5

Trustpilot

No fussing, on with the job.

No fuss, straight to fitting exterior door, good knowledge and went the extra mile to fill skirting on stairs ready for painter . Thanks to Jeff & Karl at Strata.

Richard · 9 March 2024

★★★★★ 5/5

Trustpilot

Absolutely love my new home

Absolutely love my new home. Quality is fantastic, and nothing has been too much trouble with strata. Massive thanks to Jen who kept me informed of everything every step of the way right up to completion. Nothing was too much trouble. Phenomenal service!

Ben · 16 April 2023

★★★★★ 5/5

Trustpilot

Easy 5 star….

Purchased a home on the 360 development. We absolutely love it! Far superior to other new build sites we looked at. Brilliant workmanship, quality materials, fixtures and fittings. Fantastic customer service from Charlotte and her team to Ryan and his. Can’t speak highly enough of this development and the team. Easy 5 star.

Udz · 16 March 2022

★★★★★ 5/5

Trustpilot

Attraction Hull - Excellent Customer Experience

This was our first time buying a new build and we cannot praise Beth at Attraction enough. She has made the whole process thus far so easy and stress free. We have recommended Strata homes to friends who have also now become Strata customers. That is how good Beth and Strata is.

Johnson · 22 April 2022

★★★★★ 5/5

Trustpilot

This is just a review for my…

This is just a review for my maintenance visit. Malc Tall who came to fix an issue was very pleasant, was scheduled for two visits for two separate issues which seemed a waste of his time and looked at one problem I hadn’t even logged and the other two he was due to fix. He was also very complimentary about the decor of the property too which was nice; there are some outstanding issues with the house that I am in touch with the business for, the service manager is supposed to be contacting me this month.

Patrick · 17 January 2024

★★★★★ 5/5

Trustpilot

Jeff and Karl snagging works

Jeff and Karl came to our property to carry out some 12 months defects work. They arrived at the agreed time, worked quickly and carefully, and got everything sorted much more quickly than we expected.Great couple of lads, couldn't fault the effort or their attempts to do a good clean job. Many thanks for the efforts but if Jeff ever needs to come back give me warning to buy a tea urn to keep him going 🤣🤣.

Ian · 14 March 2024

★★★★★ 5/5

Trustpilot

My journey with strata was so smooth

My journey with strata was so smooth, with Bethany Harris always there to take my call every time I called( which I did call a lot) she always listened and made sure I was happy at every given time. Thank you Betty , thank you James . We love our new home….

Uju · 24 August 2024