Trusted Agent profile · Scarborough, North Yorkshire
★★★★★
357 reviews across 2 platforms
16 Aberdeen Walk, Scarborough, North Yorkshire, YO11 1XP
Part of Reeds, see every office.
Reeds's office in Scarborough, North Yorkshire, at 16 Aberdeen Walk, is rated 4.6 out of 5 across 357 reviews on two platforms, including 350 Google reviews rated 4.6.
Every review we hold for the Scarborough office, from every platform, shown as written. First names only.
5/5
GoogleService has been first class, especially from Lauren. I was kept up to date at all times by her, even when she was away from the office, and nothing was too much trouble. Many thanks for all your hard work Lauren, I would have no hesitation in recommending the Scarborough office.
Thank you Lorna, it was a pleasure to work with you and I'm so glad we've been able to get the sale through for you.
5/5
GoogleMy dealings with Reeds Rains, Lauren especially, could not have been bettered. The patience and understanding that Lauren showed throughout the intended purchase was a credit to her and to the image of your Company. Reeds Rains will certainly be the first place I visit for any future property transactions.
Hi Brian, Great review thank you so much for that! I'm glad I was able to help you and wish you and your wife well with your new property! Thanks, Lauren :)
5/5
GoogleAlex has done a great job helping us prepare to let our property, she made what could have been stressful so much easier. The photographer also did a very professional job and I would not hesitate to recommend Reeds Rains.PositiveResponsiveness, Quality, Professionalism, Value
Thank you very much Susanne, it has been a pleasure dealing with you and the property. I hope you have a lovely christmas and great new year!
1/5
GoogleVery few competent members of staff and have a really bad reputation in and around Scarborough in the housing industry. Avoid as a Landlord (ours has stopped using them due to their bad experience) and buckle up if your house is managed by them. Please leave us alone. They also opt'd us in for marketing emails and lost our ID photocopies more than once, this is careless in today's virtual world. Also think it's insane that they talk about clients issues on a Google review site to try and protect themselves. RR are only interested in buying and selling. Tenants are second class citizens.
5/5
GooglePleasure working with Shannon, she was great at dealing with us. Really helpful, friendly and profressional x
Hi Jessica, thank you very much for your review, its lovely to have met you both. Shannon
5/5
GoogleI’m so happy with Alex Rogers and Shannon at the Scarborough branch, although my purchase hasn’t been successful the efficient and timely contact has been second to none! I will be keeping this Branch and Alex in mind if I am ever looking to purchase again.
5/5
GoogleWe have found all staff in Scarborough's Reeds Rains to be friendly, helpful, efficient and always professional throughout the entire process of selling our home. We are going ahead with purchasing a property through reeds rains and already i am finding the same helpful service. Thanks you!!!
Thank you for this Lucy. Things are progressing nicely so let's hope we can get you moved into your new home very soon! Bekky
5/5
YellGreat Service from a Professional Estate Agent
After trying to sell our property for well over a year with an estate agent whom i began to think was imaginary as you never heard from them(!!) we moved to Reeds and Rains. Our property has now sold and Lauren has dealt with the sale with a high level of service and great professionalism. She has shown prospective buyers around the property as if it was her own. She always informed us before a viewing took place and kept us updated afterwards which gave us lots of confidence. She always does what she promises to do, something that we found quite rare with previous estate agents that we have dealt with. She calls you back whenever you leave a message and is always very approachable, friendly and upbeat. We have been lucky to have had her support throughout this process and would definitely recommend her. We don't often give good reviews as not many deserve them but we will definitely use her again should we sell another property. Well done Lauren!Donna and Paul
5/5
GoogleWould highly recommend Reeds Rains they sold my house within 3 weeks of putting it on the market ! Bekky Lenghan has gone out of her way to help me and my husband making the the whole experience so much easier - Professional, friendly and helpful.
Thank you for the review Amanda. I cannot wait to get you all moved and settled into a new home! Thanks again, Bekky.
5/5
GoogleI have recently purchased a house through Reeds Rains in Scarborough. The service I received was consistently efficient and professional from the initial inquiry to the final completion. Bekky helped to make the whole process stress free and I would highly recommend their services. Thank you
Hi Gill! Thank you ever so much for this! Good luck with the property; it will be lovely when it is finished! Thanks again. Bekky
5/5
GoogleVery professional and efficient service. The whole experience was made so much better by the care and attention shown to us by Bekky. She is an absolute star who guided us through the whole process , offering help and support when ever we contacted her. Big THANK YOU.
Thank you Mr and Mrs Andrews! I have enjoyed getting you sold and moved; it was such a lovely property to sell. Good luck with everything and remember, if you are ever passing, do please pop in. Thanks again. Bekky
5/5
GoogleAll the staff have been a very good help to us at the Scarborough branch of Reeds Rains, but we feel Dan Thomas deserves a special mention. Wow, from the day he came out to value our property nothing has ever too much trouble for him. He even managed to get us a prospective purchaser lined up before we were technically ‘on the market’! Cannot praise his professionalism, expertise, honest advice and general all-round knowledge of all things connected within the property market. I would highly recommend using Reed Raines for buying or selling any property, just ask for Dan!
5/5
GoogleI have recently been dealing with Reeds Rains Scarborough for the purchase of my new property, Lauren there has been my main contact and she has been great throughout the process, as have all the other staff I’ve spoken to! 👍🏻👍🏻👌🏻👌🏻👏🏻👏🏻👏🏻👏🏻 Keep up the good work
Hi Chris - great to hear how happy you've been! You've bought a fantastic house and I hope you will all be very happy there! Thanks, Lauren
5/5
GoogleWe have recently bought a property through Reeds Raines and have been very impressed with Lauren who dealt with our viewings and follow up. She has always been available for advice and has gone out of her way to assist. Highly recommended. Peter & Judy Cooper
Hi Peter and Judy, thank you for your lovely comments - I can't wait to see the house(s) when you have finished all your grand plans. Thanks, Lauren
1/5
GoogleLiars! I viewed a property in Scarborough (St Helen's Square) on 19/9/14. as advertised by letting agents and Estate Agents Reeds Rains, 16 Aberdeen Walk, Scarborough, North Yorkshire YO11 1XP. However, they are misrepresenting the property, looking at the various websites (Zoopla, Rightmove and Prime Location) upon which the property is listed, there are several photographs showing a pristine and 'newly renovated flat'. This is most certainly not the case. I shall list the problems: broken windows, soiled nappy on carpet, swarms of flies, missing balustrades and skirting board, damaged carpet, broken tiles in bathroom, crayon covering the walls, damp/possible leak, damaged kitchen units- and the stench! It is an outrage Reeds Rains are letting people view this property, when I complained I was told, 'the landlord insist we show it' - nothing short of disgraceful. The property had been listed on Right Move for 84 days, and why I questioned action had not been taken to rectify the issues in nearly 3 months I was lied to by Clarke a worker with Reeds Rains, 'It's just been put back on the site, and they've just moved out' he told me! He was clearly panicking on being confronted and challenged on their lies.
5/5
GoogleTelephone conversation regarding valuation of my mums property for probate purposes. The male team member I spoke to couldn't have been more helpful thank you.
Good morning Mhairi, thank you for your kinds words and we are really happy to hear that the team were helpful. We wish you luck for the future.
5/5
GoogleI received great help and service all the way through the process from Becky she was really responsive and I would have no hesitation in recommending her to anyone who was selling a propertyPositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave me a review Stella. I hope you are nice and settled in your new home! All the best Bekky
5/5
GoogleI have just purchased a house from Lauren and she was fantastic, i viewed it on an evening and the next day was her day off but i had some questions and she answered them all, i would highly recommend.
Hi Lee, thanks for the review! Happy to have helped, I'll be on hand to help throughout the whole process so you know where I am.
5/5
GoogleI rang up to book a mortgage appointment and was pleasantly surprised with how helpful Ryan was. Answered any questions I had with great confidence and knowledge.
5/5
GoogleLydia - thank you for the excellent service to date. You have been a star with all of the viewings you have done and also managing the queries from the new tenant. Really appreciate everything you're doing. Top job!
Jan, Thank you Very much for your very Kind Words. I am so glad you enjoy my service. Thanks Lydia
1/5
GoogleUnfortunately found the members in branch to be unprofessional, in-experienced and not very responsive. A very disappointing and frustrating service, would not recommendNegativeResponsiveness, Quality, Professionalism
Hello Lindsey, I am sorry to hear this. I understand that it is your partner who is a customer of ours and we are of course more than happy to discuss this further. If there’s anything I can do please call me on 01723 365335. Kind Regards Clark Morton Branch Manager
5/5
GoogleThe staff have gone above and beyond in helping me find a property in a short deadline. Clark and Lucy in particular. The process has been efficient and easy and the property is perfect. Can’t thank you enough. Highly recommend.
Hi Daniella! I am so glad you are happy with the house and our service. It was really lovely meeting you and helping you secure the tenancy. Many Thanks, Lucy :)
5/5
GoogleI had an amazing experience with reeds rains lydia was absolutely amazing, kept me informed at all times made the whole process as stressless as possible. Keep up the good work Thank you very much Lydia
Thank you Very Much Chloe for your Kind Words. Many Thanks Lydia, Reeds Rains Scarborough
5/5
GoogleAbsolute doddle to deal with. Turned up on time for every appointment and everything arranged through Becky ran smoothly. Every time a message was left to ring us back someone did - a rarity these days.
Hi Matthew, Thank you for this! You have been an absolute delight to deal with and I am happy I was able to get your purchase through for you. I also appreciate your comment with regards to coming back to you as we do aim to get back to people as promptly as we can :) All the best. Bekky
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Reeds's Scarborough office has 357 reviews across two platforms: 350 on Google, 7 on Yell.
Reeds Rains, Scarborough is rated 4.6 out of 5 across all 357 reviews, and 4.6 out of 5 on Google from 350 reviews.
Reeds Rains, Scarborough, 16 Aberdeen Walk, Scarborough, North Yorkshire, YO11 1XP.
