By Design St Neots reviews

★★★★★ 5/5

Google

Dick and I could not have had anyone better than Nikki Hempseed on hand to sell our house . She was always there for us giving sound advice and encouragement and was totally unflappable. She knows the Aberdeen market , the builders, …

Sylvie · 23 April 2026

★★★★★ 5/5

Google

Professional and personable at all times. The whole process couldn’t have been better.

Mark · 31 March 2026

★★★★★ 5/5

Google

Shout out to a fantastic charasmatic team that is fine and country norwich. You will recieve a phenomenal service with that caring touch that most agents tend to miss out. If you are looking for an EA that goes that extra mile then look no further, they should be very proud of what they do and are a credit to the fine and country name.

Kai · 31 August 2024

★★★★★ 5/5

Google

Recently joined Fine and Country. I must say how delighted we are with Mike the photographer and Heidi. The presentation with both their skills has made a brilliant brochure! Thank you Mike and Heidi.

Jane · 31 August 2023

★★★★★ 5/5

Google

Fine and Country Norwich have been professional and knowledgeable. I would like to give special thanks to Tamsin who has been an absolute delight, thank you for all your help🤩 5 Star👍 …

Anna · 31 August 2023

★★★★★ 5/5

Google

The best estate agents we dealt with in Norfolk by a long shot! Pretty much perfect all the way, made everything easy and well informed. Thanks very much for all your help. The brothers!

Darren · 31 August 2025

★★★★★ 5/5

Google

Have used Fine and Country for the purchase and sale of previous properties and will be using them again hopefully in the future. Everyone on the team is professional, helpful and friendly and extremely motivated. We have loved working with everyone from Mike who takes fab pictures and Heidi who compiled the fab brochures to both Richard’s and Philippa who helped push our sale through. Fab team of people would definately recommend fine and country to everyone they are a cut above ALL other estate agents.

Denise · 31 August 2023

★★★★★ 5/5

Google

Very efficient. Very knowledgeable throughout the viewing and swift follow up. Highly recommended.

Richard · 28 February 2026

★★★★★ 5/5

Trustpilot

We have just completed our purchase…

We have just completed our purchase from Marie and she was great to deal with. Really good levels of communication in a manner and form that was easy for us. She was always available and offered a good balance.

Marcus · 13 April 2026

★★★★★ 5/5

Trustpilot

Simply the best, a true professional

We could not recommend Marie enough. After negotiating a sale with the first people through our door, we were caught up in an extremely complicated chain that almost collapsed several times. Without Marie, I’m not sure we would have got over the line. We will be forever grateful!

Luke · 5 July 2024

★★★★★ 5/5

Google

Definitely would recommended the Norwich office, everyone in the team we dealt with, mainly Tammy, Richard and Phillippa were efficient and focussed and achieved a successful outcome despite numerous challenges.

Andy · 31 August 2023

★★★★★ 5/5

Google

Professional, diligent, and experienced. Richard and his team did a superb job with kindness and consideration to all parties at all times. As a vendor I highly recommend.

T · 31 August 2023

★★★★★ 5/5

Google

From start to finish, this was an extremely professional and personable experience, the advice on pricing was spot on. Once we had a buyer, everything was proactive resulting in a hassle free and pleasant sale, All at Fine and Country where excellent, friendly yet professional, and I thank them for their efforts. We would definitely use them again.

Paul · 31 August 2024

★★★★★ 5/5

Google

We were delighted with the service from Fine & Country Norwich, from start -- with Richard Cook and his sales team - to finish, with Philippa Martinez in After Sales. We felt we were in safe hands and, despite the ups and downs that are an inevitable part of most sales, everything possible was done to make it happen and for it to be as stress-free as possible for us, as vendors. Thank you, team!

Susan · 31 August 2023

★★★★★ 5/5

Google

Great communication and support from the team here, thank you very much

Julien · 31 January 2026

★★★★★ 5/5

Trustpilot

Thank you Marie for helping us find our…

Thank you Marie for helping us find our dream home! You were professional throughout and your communication was excellent. We felt kept in the loop at all times and your knowledge and assistance eased the process massively.

Jenny · 15 October 2024

★★★★★ 5/5

Google

The service from Fine & Country Norwich was second to none. Very accommodating, professional and polite and no request was too much trouble 5 stars

Jonathan · 31 August 2023

★★★★★ 4/5

Google

Fine & Country Norwich offers top-notch real estate services with a dedicated team possessing extensive local knowledge. They excel in both buying and selling properties, ensuring smooth transactions. Their focus on luxury properties is evident in their high-quality listings and personalized service, making them a prime choice for premium real estate needs in Norwich.

Scranny · 31 August 2024

★★★★★ 5/5

Trustpilot

How estate agency should be done...

We were impressed with Marie when we met her and within 24 hours she had found a good buyer for our home and off market, too. Marie then kept in very regular contact throughout the process. She had a close eye on the whole chain and stepped in when there were some delays lower down. From deciding to sell to walking into our new home took less than 12 weeks and we have Marie to thank for this. Such a refreshing approach!

Rebecca · 20 October 2024

★★★★★ 5/5

Trustpilot

Conscientious

Alia at By Design Leicester is very professional, connected and conscientious. She goes beyond the average agent and kept us updated regularly with honest insight. Highly recommend.

G · 23 November 2024

★★★★★ 1/5

Trustpilot

ByDesign

This relates to the Cobham franchise. Our rental property was taken on ByDesign a few years ago as part of a transfer from another agent. The service and communication has been astonishingly poor from beginning to end. Emails not answered for weeks or months. Rental Payments suddenly not delivered for up to four months, and then months trying to find out what has happened. And now the office is ghosting all calls, emails and texts chasing a missing deposit for our previous tenants and a missing rental payment for us. I know very poor reviews can sometimes be seen as just one disaffected customer. But this place is truly dreadful. The rest of the franchise seems professionally run. This one is not and I know from talking to a check out agent that we are not the only former client in this position or a similar position.

Tom · 6 September 2024

★★★★★ 5/5

Google

From the initial valuation to the sale of our property in Garvestone the Norwich team have been amazing. From Richard to Philippa we have had cheery updates and encouraging words all through the process. Moving can be a hugely stressful experience but with this team behind you it will really improve your chances. Thank you all so much and all your hard work was greatly appreciated.

Kaysieq · 31 August 2023

★★★★★ 1/5

Google

I've taken my time to write this review because I wanted to make sure the facts I had were substantiated and cross reference my experience with that of others. To anyone wanting to RENT with this excuse for a company, don't bother unless you are absolutely minted, aristocratic, come from a long line of wealthy people, or have millions in the bank. I'm writing this because they are disgusting in their practices and how they approach anyone they see as 'lesser' than what they represent. They are ELITIST, will not touch you with a barge pole if you don't have what 'they' deem as a 'modest' income, then will lie through their teeth that the 'vendor' has other people lined up or 'the property is now off the market', within 24 hours of them excitingly encouraging you and categorically confirming the property is available. It's important people read this and understand, because I have seen posts all over social media whereby as soon as you claim you are a lone parent, estate agents instantly shun you and assume you must be antisocial or claiming state benefits (no right to judge anyone who does!) One of the first things she said to me was 'are you on Universal Credit', at first I thought, why would they ask that, because Universal Credit (as we all should by now know) does not imply you are on benefits, people that work 60 hour weeks get Universal Credit, but of course, it made sense, the reason she was asking was basically a 'posh' more reasonable sounding way of asking 'are you on benefits.' To anyone reading this who has been turned down for the above reasons inclusive of those who have children, my heart goes out to you, I'm sorry you had to go through that, because I only did it ONCE, I set my heart on a property and they snatched it from me in such a judgemental fashion, I won't be going any further with my hunt for a house, we are just going to buy what we want. What it does to you physically & mentally isn't worth sacrificing your mental wellbeing for. The 3 bed barn conversion in Gisleham (Church Farm Barn), they knew I had my heart set on it, saw my financial details which was a disposable income of 5k per month, but because I said I had mobility issues and lone parent to 2 children, they judged me, then sent me a ridiculous email clearly lying through their back teeth as to why (friends of his want to rent it). If they think I'm going to believe that story they can think again, especially where this was 9 weeks ago and the property has only just come off the market, and within the email she made sure to cover her back by saying; 'the property will stay on the market until he advises us otherwise.' They're an ELITIST company, if you're not throwing pound signs at them, they will chew you up and spit you out. Disgusting in 2024 you're querying whether someone is on 'Universal Credit' because in that moment you feel as a company you're 'better' than us 'lesser mortals', even though I don't claim any means tested state benefits. There are people out there with children who have ambition, on benefits, have successful careers, divorced etc that need a roof over their head or want a better life for themselves, you don't have ANY right to judge them all in the name of lining your pockets from someone that matches the 'elite' criteria you seek. I now turn over 7k per month, good luck with your 'elite' crowd, people like myself and many others out there are the type to pay our rent on time and unproblematic, those who you think are better will be the first ones to give you grief because of their status! If you're a lone parent (male or female) and struggling to find an estate agent who will take you seriously after constantly filling out those forms, you're not going mad, THEY are the problem, not you. These people lack integrity, morals and are unscrupulous to a fault, save yourself the bother and use platforms such as Open Rent that bypass estate agents.

SJ · 31 August 2024

★★★★★ 5/5

Google

Very helpful, marketed it well and always kept me informed of what was going on.

Christine · 30 September 2025