Trusted Agent profile
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★★★★★
155 reviews across 2 platforms
150-152 Great N Rd, Saint Neots PE19 8GS
Part of By Design, see every office.
By Design's Saint Neots office at 150-152 Great N Rd is rated 4.6 out of 5 across 155 reviews on two platforms, including 112 Google reviews rated 4.5. The 43 Trustpilot count is for the whole business. Checked 9 October 2026.
We are proud to offer a different service, for homes which deserve a national audience and for homeowners who want the care and reassurance of a local, independent, expert agent. Individually independent, yet nationally networked, we offer homeowners a ‘best of both worlds’ service for their move: combining the reach of a powerful international marketing effort, with the individual attention to detail your home deserves. It is a unique proposition built around you, a plan tailored to yours and your family’s needs. Better results, By Design.
Every review we hold for the Saint Neots office, from every platform, shown as written. First names only.
5/5
GoogleJust bought an unusual property with Fine & Country. Excellent communication throughout the process without feeling pushy. Richard (b) was amazing and super helpful, even dropping the keys off. Would highly recommend!
Thank you so much for your lovely review and in particular your mention of my colleague Richard Billings. We wish you all the very best with your project.
5/5
GoogleKai the 'Lettings Manager' has just helped us acquire a tenant with brilliant efficiency. She is extremely knowledgeable, polite, helpful and offers a complete management service in house.
Many thanks for the 5 star review of our services and my colleague Kai in particular, its much appreciated!
5/5
GoogleFantastic company... lovely, professional people. From the day that I emailed asking them to help us find a house to the day we completed they've been a real pleasure to work with. Persistent but patient, firm but fair, and personal but professional.
Hi Trevor. That is great to hear. It's difficult getting the balance just right and we're glad we nailed it.
5/5
GoogleThank you once again for great service from the staff of Fine and Country Norwich this is my 6th transaction with them in ten years.
Many thanks for the 5 star review, its much appreciated. We look forward to helping you with the 7th!
1/5
GoogleBeing generous with one star
Dear Mr Avery, Thank you for your review, I am very happy to arrange a meeting to discuss the service you have received from Fine & Country. Please feel free to call me on 01603221888 or email me richard.billings@fineandcountry.com I look forward to hearing from you. Kind regards Richard
5/5
GoogleHaving used Fine & Country over the Summer months to sell our house we would not hesitate to recommend them. From the very start at having our house valued through to arranging viewings and then onto exchange & completion the professional service we were given certainly deserves 5 stars. The staff were friendly, always happy to help and everything was dealt with in a professional manner, we could not have been happier ... once again thank you to all involved
5/5
GoogleProfessional service every time.
Thank you so much for your lovely review, we wish you all the best in your new home.
1/5
GoogleAs a buyer I was made to feel that my business was not particularly welcome. The person on the other end of the phone actually seemed to find it quite amusing that they couldn't / wouldn't arrange a viewing for me, despite us travelling nearly 400 miles to the area to view properties over a long weekend which left me a bit bewildered. Certainly not a company I would want acting for me if I was selling a house.
4/5
Trustpilothappy with service
very happy with service ian
Hi Ian, it's great to hear that you had a positive experience with By Design! We hope to work with you again in the future.
5/5
TrustpilotMarie Fritz really impressed us with…
Marie Fritz really impressed us with her approach, and her professionalism - she’s on a different level compared to most Estate Agents! Now our go to person for property.
5/5
GoogleTotally Recommend! Professional property show rounds, good local knowledge, professional negotiation and liaison.
Many thanks for the 5 star review, its much appreciated!
2/5
GoogleTried to get in touch to enquire about several properties but agents from two different branches were unhelpful and disinterested. I ended up giving up with them.
Sorry you found our services lacking during the pandemic, it was a stressful and difficult time for all involved and hopefully something we won't have to go through again. Please give us another try if you're house hunting in the future.
1/5
GoogleDo not touch with a barge pole. Incompetent, two faced, lazy and untrustworthy. I will never buy a house marketed by these people. Tell your friends.
Dear Mr Willsher we note your comments and having reviewed the file can see no reference to anything other than a professional and courteous service provided to you throughout, although we appreciate the outcome was not as you had hoped this was out of our control and does not justify the feedback provided. We are more than happy to hear from you with any concerns and discuss them openly on the telephone. Kind regards Fine & Country.
5/5
GoogleAll the staff were great, they kept me constantly updated. Couldn’t have asked for anything more! Thankyou to all the Norwich team xxx
You're very welcome Holly, many thanks for your 5 star review, its much appreciated!
5/5
GoogleIt's a good city to live in having many tourist destinations near to it
5/5
GoogleVery professional service. Advertised our property both for rent and for sale, and provided great photos, description of our property and confidence in their service.
Many thanks for your 5 star review, its much appreciated!
5/5
GoogleBoth sold and purchased through Fine & County. Very professional service and after sales. Very grateful they found us our dream home and they made it a smooth as possible. Would recommend them if you are thinking of selling.
4/5
GoogleDid the job just right!
Many thanks for your review, its much appreciated!
5/5
GoogleEfficient and courteous
Many thanks for your 5 star review, its much appreciated!
5/5
GoogleProfessional from the word go. Cannot fault any of the staff; nothing was too much trouble at any time. Made you feel part of "the family".
1/5
GoogleIf you're looking for an estate agent who is both obnoxious and incompetent, this is the one for you.
4/5
GoogleRating only, no written review.
Many thanks for your review, its much appreciated!
5/5
GoogleRating only, no written review.
Many thanks for the 5 star review, its much appreciated!
5/5
GoogleRating only, no written review.
Many thanks for the 5 star review, its much appreciated!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
By Design's Saint Neots office has 155 reviews across two platforms: 112 on Google, 43 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
By Design St Neots is rated 4.6 out of 5 across all 155 reviews, and 4.5 out of 5 on Google from 112 reviews, checked 9 October 2026.
By Design St Neots, 150-152 Great N Rd, Saint Neots PE19 8GS.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.