5/5
GoogleBecky has been an absolute pleasure to work with throughout the process. She kept everything moving and made what was a stressful conveyancing process much more manageable with her professionalism and clear communication. …
Trusted Agent profile · Royston, Hertfordshire
Verified
Thomas Morris Royston reviews
★★★★★
959 reviews across 4 platforms
6 Melbourn St, Royston, Hertfordshire, SG8 7BZ
Part of Thomas Morris, see every office.
Thomas Morris's office in Royston, Hertfordshire, at 6 Melbourn St, is rated 4.6 out of 5 across 959 reviews on four platforms, including 875 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards, one of six awards Thomas Morris won in 2026.
875
Reviews on Google
This office
71
Reviews on Facebook
Business-wide
1
Reviews on View Agents
This office
12
Reviews on Trustpilot
Business-wide
Reputation Matters · videoWatch: Steve Thompson on winning with Google reviewsSteve Thompson, Thomas Morris · 16:42
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Awards
The Trusted Agent 2026 results for Thomas Morris, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Royston office, from every platform, shown as written. First names only.
Google5/5
GoogleWe used Oulsnam for the recent sale of our house and the service was impeccable. The whole team were incredibly helpful throughout the process, and really helped us during the final week when the conveyancing process got extremely stressful. I'd definitely recommend them!
Agent replied · 2 July 2026
Thank you for your fantastic 5-star review. We're delighted to hear that you had such a positive experience with our team and that we were able to support you throughout the sale, especially during the more stressful stages of the conveyancing process. We really appreciate your recommendation and wish you all the best for the future. 🏡
5/5
GoogleSharon and team were absolutely brilliant and worked really hard in getting our purchase completed. Extremely helpful and kept us updated throughout the whole process. Would highly recommend the team. Thanks guys and wishing you all a Happy New Year from Tracey and Mark
5/5
GoogleWould like to thank Luke and the team for all their effort in selling my property and finding me a new one. Service was excellent and would highly recommend the team to anyone
Agent replied · 10 June 2026
Thank you for your kind words! We're thrilled to hear that you had a great experience working with Luke and our team. We truly appreciate your recommendation and are delighted we could help with selling your property and finding you a new one.
5/5
GoogleTom is simply the best! He made our renting process smooth and stress free. Communication with Tom was also quick and he's so reliable! I couldn't have asked for a better agent/agency, they're so kind and want the best for you. They even gave us a little care package when moving in! I would 100% recommend Tom and TLC.
Agent replied · 1 June 2026
Thank you so much Elizabeth, that's really appreciated.
1/5
GooglePLEASE READ ITS IMPORTANT! I had a call from swoop funding to apply for a loan.. on the interest based of 1.8%… and they applied for terminals from world pay and lure you into world pays system which you’re not aware off.. which puts you on a debt of every month on £96. (World pay is a card machine company) It’s such a shame they don’t even respond to your what’s app messages etc.. or call back once the application is done from their side.. it took me since October to March (6 months) to sort this matter out with world pay.. they have done it to a friend of ours to.. please be aware… the reviews are a COMPLETE LIE… They’re made by their own staff.. no one can give you a loan on the rate of 1.8% and who wants a terminal to apply for a loan.. this is a SCAM.. fortunately World pay told me they have been going through so much hassle to sort this issues out.. the person who scammed me was Ibrahim and Zara. Please be careful… this is a hoax.
Agent replied · 20 June 2026
Thank you bringing this incident to our attention. We want to clarify that the phone call you received did not come from Swoop. Unfortunately, we are aware of scammers falsely claiming to represent us, and we’re actively addressing this issue with the help of our legal team. Swoop NEVER cold-calls businesses to offer loans, and we always ensure we understand a business's needs before discussing any financial solutions. We take this matter very seriously, and we would greatly appreciate your help in assisting our investigations. Please reach out to charlotte@swoopfunding.com with any further details about the call. As an added measure, please always check that any emails you receive are from a @swoopfunding.com address, as we do not send from any other domains. Thank you again, and please don’t hesitate to contact our support team with any additional concerns.
1/5
GoogleTHIEVES! Without doubt the worst financial services company we have ever dealt with ! Silverlink Newcastle office tell blatant lies , change figures on forms , send data protected information to incorrect email addresses, change dates on FCA regulated paperwork, they even changed the rates after signed dated agreement in place . Take my advice, don’t trust swoop finance as a broker and avoid Investec Asset Finance or be prepared to be not only lied to but also have additional charges added without consent or signed contract or even notification, tried complaining to the local office but they are either incapable or unwilling to help (although they’ll tell you different when you speak to them, yep more lies!) legal action awaits Update! After the above review I have been contacted via email and asked to remove my genuine true account of my experience so far , Swoop claim they have had a verbal agreement with Acquis and Investec that a refund will be processed after admitting there are no grounds for the over charges Swoop set up our agreement through a company called Investec asset finance . Investec asset finance illegally set up a third party insurance policy that I was not made aware of , indeed , I have no proof such a policy even exists as I’ve been provided no documentation, I gave no authorisation for any of it and knew nothing about until they changed my direct debit amount and only when we questioned it were we given an invoice and told what the amount was for , they say they are currently processing my refund (this response has only happened after I made my experience public ) for the 3 months of payments they have taken yet still nothing received as yet. The agreement set up through a broker called Swoop Finance, they are the worst fca regulated business I have ever dealt with. The unnecessary and unauthorised policy they claim to have set up is through one of their partner company’s Acquis uk. They decided between them that it was acceptable to charge me over £8600.00 for an additional insurance when I already had adequate cover and proof was provided. Thieves and rip off merchants , legal action now pending.
Agent replied · 20 June 2026
We take customer feedback very seriously and always strive to provide a transparent and professional service. However, the claims in this review are inaccurate and misleading. We understand that your concerns relate to additional insurance charges imposed by the lender after your finance was arranged. While these charges are entirely outside of Swoop’s control, we are making every effort to assist by liaising with the lender on your behalf. We have informed you and your team of any progress and continue to follow up with the organisations involved for a resolution. It is also important to clarify that Swoop does not alter paperwork, misrepresent information, or change rates on regulated agreements. We have reviewed your file in detail and found no evidence to support these accusations. If you do have factual evidence of any wrongdoing, we would give it our highest level of attention. We are always happy to support our customers, but we also encourage fair and fact-based feedback. If you would like to discuss this further, we remain available to assist.
2/5
GoogleVery mixed bag with Tom. He was very pleasant and helpful when he was signing me up for a tenancy, which I paid in full, but the after care was quite poor. Pre-agreed terms were not met until I pushed for them to be met, and coming towards the end of the tenancy, he seems to be attempting to label enforcement of legally binding terms as "aggressive and childish" and called me a "knob". Definitely a buyer beware situation.
Agent replied · 1 June 2026
You'd caught me on a really bad day. Fifteen minutes before you called I had been notified that a really good friend in Somerset had died.
1/5
GoogleI attempted to leave a one-star review of a company I'd recently purchased from who had delivered sub-standard goods and who were very, very slow in responding to my requests for a return and appropriate packaging. Feefo emailed twice asking for me to review my purchase but on both occasions (one only a matter of hours old) I was told the link had expired. It would appear that only positive reviews are allowed to be posted as anything negative never gets published due to this expired link trick. A dishonest review site, in my opinion, not to be trusted. Update 28th January: Feefo have contacted me asking me to get in touch and have the link restored, so I did, only to be told because I'd bought two products (I hadn't, they'd sent the original review link plus a reminder, for the same product) they couldn't do that. I've asked them to explain but as yet have received no reply. So not only are the reviews questionable, it appears basics like knowing how their own system actually works is up for debate as well. Laughable. I won't name the company I wanted to review here as I've done it elsewhere now with a review site that doesn't filter it's content.
Agent replied · 19 June 2026
Hi David Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we’d like to clarify a few points. Our goal at Feefo is to provide a transparent and honest platform where all genuine feedback, positive and negative, can be shared. The expiration of review links is simply a security measure to ensure reviews are submitted within a reasonable timeframe and remain tied to verified purchases. If your link expired too quickly, that’s certainly not intentional, and we’d be happy to investigate further to see what went wrong. We’d also like to ensure your review is published. If you could reach out to our support team at support@feefo.com with details about your order and the issue you faced, we’ll do everything we can to help resolve this. Your voice is important to us, and we’re committed to ensuring it’s heard. Thank you for bringing this to our attention, and we hope to address your concerns promptly. Best regards, The Feefo Team
1/5
GoogleSeverely messing me around. I wrote a review for them and they butchered the review, reducing it from a long review, down to about a sentence and a half. After seeing that they do this on the regular, I felt that I didn't want to support them, and asked for their version of my review to be taken down, and for them to delete the information they hold on me. They keep emailing me but not acknowledging my request to have the so called review removed, or saying when they will delete it. They just want to play email ping pong, and refuse to acknowledge a simple request. Each email from employs diversion tactics. As a warning to other consumers out there, should you receive an invite from this company, asking you to review something, your best bet is to block their email and send it to spam. I highly recommend not engaging with this company, unless you enjoy being messed around.
Agent replied · 19 June 2026
Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the frustration you've encountered. At Feefo, we aim to respect the integrity of customer feedback, and we regret that your review was not published as you intended. Additionally, we apologise if our communication around your request to have your review removed was unclear or inadequate. We take your request seriously, and we want to resolve this as quickly as possible so please contact us directly at support@feefo.com with the details of your request. We understand your concerns, and we are committed to improving our processes to avoid such situations in the future. Best regards, The Feefo Team
1/5
GoogleFeefo carry out customer reviews on behalf of Cotages.com. I booked a cottage for a xmas trip with family. We arrived at the cottage but the owner was awful, said we hadn’t booked so we had to return home. I tried to put this info on the Feefo review request but it was censored - the feefo customer services took out the bad customer experience and left the good bits (that referred to the Cottagss.com refunding my money quite quickly. Feefo are just a censor, I won’t ever believe anything written on it.
Agent replied · 19 June 2026
Thank you for sharing your feedback. At Feefo, we strive to ensure that all reviews reflect our customers' true experiences. We do have guidelines in place to moderate reviews to ensure that content remains relevant and compliant with our standards. We take your comments seriously and will look into the specific case you’ve raised to ensure everything was handled appropriately. If you feel that your review was not represented fairly, please do reach out to our customer support team (support@feefo.com), and we’ll be happy to investigate further. We value transparency and want all feedback to be fully represented, both positive and negative, and your experience will help us improve how we manage reviews moving forward. Again, we’re sorry for any inconvenience, and we appreciate your understanding. Best regards, The Feefo Team
5/5
GoogleThomas Morris have been entirely straightforward and extremely helpful from the outset. There was no off-putting 'hard sell' to use their services; they provided us with strategic and sensible advice about how to price our house; drew on local knowledge to market the property in the best way to potential buyers; and have been on hand throughout the process to provide further guidance and support. Everyone at the office - Amit, Robert, Fiona and Dominic - has been incredibly professional and pleasant to deal with. I would recommend Thomas Morris to anyone looking to sell in this area.
Agent replied
Hello Nicholas. Thanks for your post and 5 star rating. All of the Royston team work hard to deliver great service and it's great to see this recognised.
5/5
GoogleExpertise in droves. Samuel and Ryan were on top of it every step of the way. Some tricky and sensitive circumstances meant treading softly and encouraging patience in the chain. Both were conducted excellently. Definitely went the extra mile. The experience they posses was essential in getting us over the line. Highly recommended
5/5
GoogleChloe was very helpful and her colleague who I cant remember her name. Very professional and efficient in their work.would recommend Thomas Morris
Agent replied · 20 March 2026
Thank you for your 5 star review and recommendation Claire, very much appreciated
5/5
GoogleGreat agent to work with as a buyer! Lissie was brilliant throughout the whole process and communicated excellently - highly recommended!
5/5
GoogleMichaela has been extremely helpful regarding anything I have contacted her about . Fast response and any problems have been sorted within a few hours .
5/5
GoogleI can not thank Theo at Thomas Morris Estate agents enough. He went above and beyond to help progress my mother’s purchase and we are truly grateful to him. Dedicated to customers service excellence. What a great estate agents !
Agent replied · 4 May 2025
Zimba, thank you so much for the positive review! We hope to be of service to you again in the future. Best wishes,
5/5
GoogleExcellent service, professional, friendly, and knowledgeable. Special thanks to Luke Boles for all his help and super fast efficiency ⭐️ Highly recommend!
Agent replied · 10 June 2026
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with us and that Luke was able to provide you with excellent service. We truly appreciate your recommendation and look forward to serving you again in the future.
5/5
GoogleAbsolutely brilliant service from beginning to end. All staff were professional and friendly, an extra special thank you to Paul he gave great advice and kept me up to date every step of the way Would definitely recommend, worth every penny!
5/5
GoogleGreat experience selling my flat with Frost. Overall the service was always professionally and friendly. From the initial valuation, the listing, viewings and subsequent offers and sale. They kept me updated all the time, and provided constant support and pushing solicitors to keep things moving when needed. Highly recommended local estate agent. Thanks!
Agent replied · 16 June 2026
HI Neil - Thank you so much for taking the time to write this fantastic 5 star Google review for our Burnham Sales team. We are delighted to hear that the service was always professional and friendly and that they provided constant support. We will pass your comments on to them and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
1/5
GoogleDue to a terrible car-buying experience, I decided to leave a review on AutoTrader. I provided all the evidence, and at first, Feefo approved my comment. But when the dealer complained, they deleted my comment without even notifying me. It’s clear they’re just helping the dealer boost their reviews, completely ignoring customers like me who spend real money and get treated poorly, losing money in the process, and yet we're even denied the chance to leave a review.
Agent replied · 19 June 2026
Thank you for sharing your feedback, and we’re very sorry to hear about your disappointing experience. At Feefo, we aim to ensure transparency and fairness in the review process. We take all customer feedback seriously and strive to maintain impartiality. Reviews are moderated to ensure they comply with our guidelines. We would like to investigate this matter further to understand exactly what happened and ensure that your experience is properly addressed. Please reach out to us at support@feefo.com, and we will look into it right away. Best regards, The Feefo Team
5/5
GoogleWorked with Nicola on a matter regarding the deposit. Nicola was happy to engage with me and acted very compassionately, professionally and with fantastic communications throughout the whole process. …
5/5
GoogleI am looking to move to Royston & liked a property aswell but unfortunately there is a offer already on it which is accepted by the landlord But I must say the whole communication with Holly Watkins has been very professional & smooth. She is always been super quick to respond to emails which is amazing. Also she has already shared alternative options. Thank you Holly for being so cooperative and helping me out to find the right accommodation for myself. Appreciate your professionalism.
Agent replied
Hi There Anuuj and thank you very much for your review and 5 star rating. I know that Holly and the team will be very pleased to see this..
5/5
GoogleWe have been letting our property through Thomas Morris for a number of years and they have consistently delivered a superb informative and timely level of professional service. In my most recent dealings with the company Sheetal , Chloe and Rachel have been absolutely fantastic with their speedy and highly informative responses to emails.
Agent replied · 20 March 2026
Thank you Ron, your appreciation of our Lettings and Property Management teams are greatly appreciated
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Thomas Morris Royston
How many reviews does Thomas Morris Royston have?
Thomas Morris's Royston office has 959 reviews across four platforms: 875 on Google, 71 on Facebook (across the whole business), 1 on View Agents, 12 on Trustpilot (across the whole business).
What is Thomas Morris Royston's rating?
Thomas Morris Royston is rated 4.6 out of 5 across all 959 reviews, and 4.6 out of 5 on Google from 875 reviews.
Has Thomas Morris won any awards?
Yes. In The Trusted Agent 2026 awards: Thomas Morris, Royston won Gold; Thomas Morris, Ramsey won Platinum; Thomas Morris, St Neots won Platinum; Thomas Morris, St Ives won Platinum; Thomas Morris, Huntingdon won Gold; Thomas Morris, Biggleswade won Gold.
Where is Thomas Morris's Royston office?
Thomas Morris Royston, 6 Melbourn St, Royston, Hertfordshire, SG8 7BZ.
