Every review we hold for the Royston office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleKatie and Wendy were so helpful in our recent letting. Both very professional and excellent communication from arranging the viewings to post-move.
Lyndsey · 16 April 2026
Agent replied · 16 June 2026
Hi Lyndsey - Thank you so much for taking the time to write this 5* Google review for our Burnham lettings team especially Katie and Wendy. We are delighted to hear that they were both very professional and that you had excellent communication with them all the way through. We will pass your comments on to the team and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleWe recently had a family house valued for probate. Despite the house not needing to be sold at this stage, Jon and the team at Thomas Morris still took our enquiry very seriously and provided an excellent level of both service and knowledge! I would without doubt recommend them, and will certainly going back to them when we need too! Thank you.
Jon · 20 March 2025
Agent replied · 20 March 2026
Hi Jon, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!
★★★★★ 5/5
GoogleExcellent professional customer service and support for our complicated sale. Abbi and David were both helpful, polite and very easy to deal with. We received regular updates from them on the progress of the sale. …
Paul · 16 December 2025
Agent replied · 16 June 2026
Hi Paul - Thank you so much for this 5 star Google review for Abbi and David from our Burnham Sales team. We are delighted to hear that they made a stressful move much easier and that you highly recommend them. We will pass your comments on … More
★★★★★ 5/5
GoogleAdam was a real pleasure to deal with - professional, quick to respond and friendly throughout. Made the whole process smooth and stress free!
Charlie · 26 March 2026
Agent replied · 26 May 2026
Hello Charlie, thank you for your review. We are pleased to see Adam's service met all your needs! M&M LB.
★★★★★ 5/5
GoogleFrom initial conversation, Julia has been amazing. She has kept me informed on status and the process making it as stress free as possible. She has been the contact point for queries between me and my buyer. Highly recommend her. Thanks Julia.
Tracy · 19 October 2025
Agent replied · 19 May 2026
Thanks for taking the time to share this great review, Tracy. We're delighted that you were satisfied with how we handled your the sale of your property and that you would recommend us to to others. Working alongside you was a pleasure. If you ever require our services again in the future, then please do not hesitate to get in touch. Best wishes,
★★★★★ 5/5
GoogleOur experience with Jonathon and Paula at Thomas Morris Royston has been outstanding from day one. As elderly home movers we are not very ‘tech’ savvy and both Jonathon and Paula have held our hand through the whole process. They have kept …
Pauline · 8 October 2025
Agent replied · 20 March 2026
Pauline, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
★★★★★ 5/5
GoogleA huge thank you to Anna for helping us with our house purchase. We are so happy in our new home and appreciate all her hard work getting us here!
Carly · 2 February 2026
Agent replied · 2 July 2026
Thank you. We are so glad you’re happy in your new home, it was a pleasure helping you along the way. Wishing you many happy memories there.
★★★★★ 4/5
GoogleGemma Duxbury was fantastic. Went the extra mile to help make our move possible.
Alison · 31 May 2026
Agent replied · 31 July 2026
Hi Alison,
Thank you so much for your lovely review! We’re delighted to hear that Gemma provided such fantastic support and went the extra mile to help make your move possible.
Gemma will be so pleased to receive your kind feedback. We know how important a smooth and supported moving experience is, and it’s wonderful to hear she made a positive difference throughout the process.
Thank you again for choosing Preston Baker, and we wish you all the very best in your new home.
Best regards,
The Preston Baker Team
★★★★★ 5/5
GoogleCan’t recommend Chloe enough. Always helped when was stuck with anything, always at the phone when I needed help. Explained everything so I understood. The house sold straight away aswell and she did the viewings which is so much easier
Thank you so much!
Amy · 15 September 2025
Agent replied · 15 June 2026
Thank you so much Amy! You were amazing to work for! Keep in touch. ❤️
★★★★★ 5/5
GoogleWe have been dealing with Lissie at the Bournville branch and she has been amazing! She took us around a property that we loved and went out of her way to help us secure the deal. She has kept us updated every step of the way and is always at the end of the phone to answer any questions. We have been really impressed with Oulsnam and would highly recommend them. Thank you!
Lisa · 2 March 2026
Agent replied · 2 July 2026
Thank you for your kind words, Lissie and the team appreciate your feedback and we wish you all the best in your new home.
★★★★★ 5/5
GoogleI’ve had a positive experience with Thomas Morris Lettings team,particularly Chloe. Really approachable and answered all my questions. I was kept well informed,the viewing and steps that followed were all straightforward and managed efficiently. Would highly recommend!
Kimberly · 27 July 2026
★★★★★ 5/5
GoogleI'd like to recommend Nikki Hempseed if you are looking to sell a property in Aberdeen. I found Nikki to be very professional, committed and thorough and she has a great knowledge of the local area and trends. She went above and beyond …
David · 8 June 2026
★★★★★ 1/5
GoogleI was invited to leave a review for a retailer automatically by Feefo, based on a service appointment I'd booked. My experience was poor, as the retailer in question couldn't provide the service at the appointment and has subsequently booked in a new appointment. I left feedback to this effect via Feefo, only for them to reject the review as I haven't received the product I'm reviewing.
I'd say the fact I've not received the service in the first place, is a completely valid thing to review. It feels like Feefo is biased towards supporting the retailers and not honest customer reviews or feedback.
Michael · 19 July 2025
★★★★★ 5/5
GoogleThanks to Rhys for the his help to show lovely properties
Home · 6 June 2026
Agent replied · 27 June 2026
Thank you so much for your lovely 5-star review. We're delighted to hear that Rhys was able to help you when showing you around some of our sales properties today. Providing a friendly and helpful service is something we pride ourselves on and it's great to know your experience reflected that. We appreciate your feedback and wish you all the best as you continue your property search with us.
Best wishes,
The Miles & Barr Team
★★★★★ 5/5
GoogleWe are in the process of renting my father’s property. Holly and her team have been so kind, patient and incredibly helpful.
I couldn’t recommend them more.
Looking forward to working with them for many years to come. Thank you
Jackie · 3 October 2025
Agent replied · 20 March 2026
Jackie, thank you so much for your comments and recommendation. Thank you for your business, we also look forward to being of continuing service tp you in the coming years
★★★★★ 5/5
GoogleGreat experience. Platform is easy to use and the team are friendly and responsive. Saves you a lot of time too!
Vicky · 20 March 2026
Agent replied · 20 June 2026
Thanks for your review Vicky, glad you had a great experience.
Team Swoop
★★★★★ 5/5
GoogleWe have been delighted with the professionalism and knowledge of Nikki and her team on the marketing and sale of our home in Aberdeen. Nikki Hempseed guided us through the process with ease and was unflappable as well as being readily …
Malcolm · 8 June 2026
★★★★★ 5/5
GoogleWe recently had the pleasure of dealing with Charlotte at Thomas Morris Royston and couldn't speak more highly of the experience. From the very first call, Charlotte was incredibly helpful, knowledgeable, and attentive. She took the time to …
Lewis · 8 October 2025
Agent replied · 20 March 2026
Hi Lewis, thank you for taking the time to leave a review for us at Thomas Morris Royston. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
★★★★★ 5/5
GoogleWe've just exchanged on our property, and are very pleased it was managed so well by Thomas Morris. They've been extremely helpful and friendly throughout the process. They provided so much more information at the first viewing stage than any other estate agent. Their information pack meant we could immediately see whether the house would suit us, instead of having to dig around, or wait until survey for particular facts.
Helen · 7 March 2026
Agent replied · 20 March 2026
Thank you Helen, really appreciate the 5 star review. Best wishes for life in your new home
★★★★★ 5/5
GoogleDan is very friendly and helpful, thank you for your good service
Wilma · 22 May 2026
Agent replied · 27 May 2026
Thank you for your lovely 5-star review, Wilma! ⭐️ We’re so pleased to hear Dan was friendly and helpful throughout your experience 😊 Thank you for your kind words and support! … More
★★★★★ 5/5
GoogleA bit late posting this, but just wanted to say that the whole team at Oulsnam Bournville were just the best when we bought through them recently. Lovely people, super communicative & plain speaking (no jargon!)
They helped us navigate quite a tricky purchase due to probate and renegotiations after the survey, but it felt like they weren’t taking sides but trying to ensure a fair outcome for all.
Highly recommended, though we have no intention of selling the lovely house we bought from them and are in the process of renovating.
5 stars all round thanks 🙏
Richard · 2 July 2025
★★★★★ 5/5
GoogleFrom my first interactions with the Bournville team I had a good feeling about them, I felt very comfortable dealing with them, something I definitely can't say about other estate agencies I approached. As a first time buyer Karen and Emma were both great at helping me with the buying process, kept me informed at every point and we're incredibly helpful. Would very much recommend using Oulsnam and would use them in the future if I have need of an estate agent.
Liv · 2 July 2025
★★★★★ 5/5
GoogleI cannot fault Claire and I wanted to ensure I left her a review after using her time on many occassions to show me a home I was interested in. I did not buy the house, but Claire was so professional, patience, and gave me many great ideas too. Thanks again Claire and hopefully I can meet you again one day when I buy my next home :)
Leanne · 26 October 2025
★★★★★ 5/5
GoogleCannot recommend richard James more, great company to work with, I’ve been on the buying and selling end, pleasure to work with. I especially want to thank Luke Boles and Emma, both incredibly helpful and responsive, if looking for an estate agents in the Swindon/wiltshire area, look no further!
Ricardo · 10 June 2025
Agent replied · 10 June 2026
Thank you so much for sharing your positive experience with Richard James! We are thrilled to hear that Luke Boles and Emma provided you with excellent service and made your buying and selling process a pleasure. We appreciate your recommendation and are grateful for your support as clients in the Swindon/Wiltshire area.
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