Every review we hold for the Royston office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have had a great experience with Thomas Morris so far - specifically with Charlotte Smart. She has be so warm, kind and amazing throughout my whole process as a first time buyer. Couldn't have asked for a better experience. She is always willing to give good advice, she is super communicative and goes out of her way to help. I would not have found the property without her proactive advice and insightful knowledge. She also helped us navigate the process of a shared ownership and the communication with other parties. The amount of detail provided during each viewing was the best in the whole Royston area. Thank you so much, I am truly grateful to Charlotte.
Rebeka · 3 March 2026
Agent replied · 20 March 2026
Thank you Rebeka, customer satisfaction is at the very heart of Charlotte's principles, she will be delighted that you have been so satisfied with her service
★★★★★ 5/5
GoogleCouldn’t be happier with my experience with Sam and Ryan. From the first viewing to the purchase of the property, I was looked after impeccably and communication was excellent. Admittedly, wrapping my head around the process of buying a property for the first time had proved a little tricky at times, but they displayed patience and were always communicative and helpful, and for that I am so grateful. I honestly couldn’t recommend Sam and Ryan more. So excited for this new chapter, all thanks to them!
Simran · 12 October 2025
★★★★★ 5/5
GoogleTai was really helpful, showed us around 4 properties answering all our questions and giving us a great tour around properties.
Michael · 27 May 2026
Agent replied · 27 June 2026
Dear Michael,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that Tai was able to help you throughout your property search and provide informative tours of the properties. We’ll be sure to pass on your lovely feedback to him. Wishing you all the best with your next move!
Best wishes,
The Miles & Barr Team
★★★★★ 5/5
GoogleGemma was amazing from start to finish, fitted in viewings at short notice and made the process feel far less stressful!
Clare · 27 May 2026
Agent replied · 27 June 2026
Dear Clare,
Thank you so much for your wonderful 5-star review. We’re thrilled to hear that Gemma provided such great support throughout the process and was able to … More
★★★★★ 5/5
GoogleNothing will come close to describing the outstanding service I’ve received throughout the whole experience! As a first time buyer I’m quite clueless about the process but Karen, Rachel, Anna and the whole team have been amazing throughout the whole process! We had a few issues along the way but they’ve always been extremely pleasant, polite, patient and understanding. They all provided a much better service than I could have imagined, I would highly recommend anyone to visit Oulsnam Bournville, such lovely ladies! All the best to the team 😊
Fiona · 2 March 2026
Agent replied · 2 July 2026
Thank you for your kind words, the team really appreciate positive feedback and we are happy to have helped you on this journey.
★★★★★ 5/5
GoogleWe have just started renting with m&m and the process has been so smooth and the least stressful thing ever. Everything has been so efficient and smooth sailing and has made our move stress free. Vincent has been a great help from the start as he reply’s quick and can help out with any questions we ask him.
Ben · 26 June 2025
Agent replied · 26 May 2026
Hello Ben, thank you very much for your 5 star review, we really appreciate your feedback! M&M LB.
★★★★★ 5/5
GoogleGoldschmidt have once again handled the sale of a property for me, and the service I received is why they are always my first port of call when it comes to property, be it sale or rental. In particular, Michael Josephides went that extra …
David · 5 November 2025
Agent replied · 5 June 2026
David, we truly appreciate your trust in us and are very glad we could be of service. Michael will appreciate the kind words you left about his service. Thank you.
★★★★★ 5/5
GoogleMarc was excellent throughout the whole process. After the first property we viewed wasn’t quite right for us, he moved quickly to understand what we were looking for and promptly lined up better options. He was responsive, proactive and made the whole experience smooth and straightforward. Really appreciated his efficiency and professionalism, would definitely recommend working with him.
N · 5 April 2026
★★★★★ 5/5
GoogleFirst class service. Alex has been so helpful and knowledgeable in understanding my goals. Will definitely be using for future projects
S · 20 May 2026
Agent replied · 20 June 2026
Thanks S O Kane, glad Alex was able to help. Looking forward to working with you again in the future.
Cheers,
Team Swoop
★★★★★ 5/5
GoogleA long time between selling and moving out for us, mostly due to the buyers and sellers. Rob Hammond made this much easier for us. Great communication throughout.
Always kept us in the loop.
Sold our house within a week after we had been with other popular agents, who never produced good images or viewers for us.
Would highly recommend.
Steven · 19 May 2025
Agent replied · 19 May 2026
Thank you for your kind review Stephen. All the best for the future.
★★★★★ 5/5
GoogleJust wanted to say thank you to Toni for her support in helping me find a rental property. She worked her magic and convinced the landlord to accept my pet and secured me the flat I liked. Greatly appreciated.
Leman · 17 December 2025
Agent replied · 16 January 2026
Thank you for taking the time to leave us a review Leman. Toni is a huge animal lover, so we hope you'll (both) be very happy in your new home
★★★★★ 5/5
GoogleWe had a very tricky chain and Becky was so helpful and on it, chasing everyday and keeping us updated. If it wasn’t for her I don’t think it would have gone through! She made what was a stressful situation a lot more calm knowing she had it under control. We are so thankful to her! x
Rosie · 12 April 2026
★★★★★ 5/5
GoogleDominic was excellent, professional and very well researched on the property he came to value. I was very impressed with the amount he already knew about the property and the development. I also really liked his enthusiasm for the town. Thomas Morris has definitely left a good first impression on me.
Pamela · 20 August 2025
Agent replied · 20 March 2026
Thank you for your kind comments Pamela, Dom certainly know his stuff and our Royston team look forward to being of further service to you
★★★★★ 5/5
GoogleOllie Sexton was super informative and helpful when moving into our rental apartment made the transition feel seamless.
Ollie · 27 May 2026
Agent replied · 27 June 2026
Dear Ollie,
Thank you for your fantastic 5-star review. We’re delighted to hear that Ollie was so informative and helpful throughout your move and helped make the … More
★★★★★ 5/5
GoogleGreat experience. Very friendly professional team. They have a tailored individual approach with the client which is the best.Michael is great.
Anna · 5 May 2026
Agent replied · 5 June 2026
Thanks Anna, we appreciate the review and are thrilled you were satisfied with our service. Thank you.
★★★★★ 5/5
GoogleSelling our property with Oulsnam has been a great experience. They sold our house quickly, kept us up to date and always available for queries. Great team at Bournville
K · 2 March 2026
Agent replied · 2 July 2026
Thank you for your review, we always aim to provide an outstanding service to all clients.
★★★★★ 5/5
GoogleBest in the business, incredible service right from the start.. massive shout out to
Hayley, Ellis, Luke, Luke and Lucy.. I had dealings with all 5 of you and you all did the company so proud.. again thank you so much for all your hard work on making my move smooth…
Ricky · 10 August 2025
Agent replied · 10 June 2026
It's amazing to hear that Hayley, Ellis, Luke, Luke, and Lucy were able to make your move a smooth experience! Thank you for recognizing their hard work and dedication to providing incredible service. We appreciate your feedback and are always here to help with anything you need.
★★★★★ 5/5
GoogleChloe was fab from start to finish, nothing was ever too much to ask and we were updated as much as possible through the process, we were first time buyers and did not know what to expect, Chloe is really approachable and so helpful!
I would recommend her to anyone!
Thank you for all your help.
Grace · 15 June 2025
Agent replied · 15 June 2026
Ahhh thank you so much Grace! This makes everything so worthwhile! Enjoy your first house! Thanks again, Chloe ❤️
★★★★★ 5/5
GoogleJosh has been fantastic through our house search. Such a knowledgeable and approachable professional. We are hoping that the house we do eventually buy is using Josh as our estate agent.
Chris · 11 February 2026
Agent replied · 12 May 2026
Thank you so much for your kind words. It has been a pleasure helping you through your house search and I am really glad you have found the process helpful and straightforward. I truly appreciate your support and hopefully I will be able to help you again when you find the right home. Please do not hesitate to get in touch if you need anything in the meantime.
★★★★★ 5/5
GoogleWorking with Swoop has been brilliant. They’ve been a great brand to collaborate with behind the scenes, and our clients are already feeding back positive results after using Swoop to access funding for their businesses. Highly recommend!
Taz · 20 December 2025
Agent replied · 20 June 2026
Thanks for the kind words Taz, looking forward to collaborating more closely in 2026.
All the best,
Team Swoop.
★★★★★ 5/5
GoogleI had a great experience with Frost Burnham, in particular Abbi and Lilli.
They both guided and supported me throughout the whole process, responding to emails and calls quickly. …
Amrit · 16 February 2026
Agent replied · 16 June 2026
Many thanks for taking the trouble to post this fantastic 5 star Google review for our Burnham Sales team especially Abbi and Lilli. We are delighted to hear that you had a great experience with Frost Burnham, and that they were a very … More
★★★★★ 5/5
GoogleBrought my first house through Oulsnam Bournville, Emma was absolutely brilliant throughout the whole process and made it a lot less stressful for me. Thank you so much!
Ellen · 2 March 2026
Agent replied · 2 July 2026
Thank you for your review and Emma will appreciate your kind words. We are happy to have helped you throughout this process and wish you all the best in your new home.
★★★★★ 5/5
GoogleWe recently had a family house valued for probate. Despite the house not needing to be sold at this stage, Jon and the team at Thomas Morris still took our enquiry very seriously and provided an excellent level of both service and knowledge! I would without doubt recommend them, and will certainly going back to them when we need too! Thank you.
Jon · 20 March 2025
Agent replied · 20 March 2026
Hi Jon, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!
★★★★★ 5/5
GoogleSale board went up straight away went live on social media photos were brilliant kept in contact at least weekly however would always respond to messages can not fault in anyway friendly did not make you feel uncomfortable always happy to answer question
Even gave me advice on other sales / rental with no extra cost this business will go along way to be beat for selling / buying / renting great communication goes a long way Thankyou
Julie · 11 February 2026
Agent replied · 12 May 2026
Thank you so much Julie for taking the time to leave such a lovely review. It was a real pleasure working with you and I am glad you were happy with the marketing, photos and regular communication throughout the sale process! Keeping in touch and making the process as comfortable and straightforward as possible is always a priority. I am also pleased the additional advice was helpful. Your kind words and support truly mean a lot and I appreciate the recommendation. Thank you again and I wish you all the very best going forward.
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