Every review we hold for the Royston office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHighly recommend the team at Bournville , particularly Anna & Karen who dealt with our sale & purchase . I know they both had to work extremely hard to deal with the ineptitude of other professionals involved. Their communication & dedication to getting it all pushed through helped minimise the stress! Cheers guys
Jane · 2 February 2026
Agent replied · 2 July 2026
Thank you so much for the recommendation. We’re delighted we could help with both your sale and purchase. Anna and Karen will really appreciate your kind words. Wishing you all the best in your new chapter.
★★★★★ 5/5
GoogleEveryone was so friendly and helpful, making the viewing experience great and all the steps after. A big thank you to Hannah, Ollie and Tai for great communication and helping us get the home we wanted!! Thanks guys!
Sophie · 27 May 2026
Agent replied · 27 June 2026
Dear Sophie,
Thank you so much for your wonderful 5 star review! We’re delighted to hear that you had such a positive experience throughout the viewing process and beyond.
Hannah, Ollie and Tai will be so pleased to know their communication and support helped you secure the home you wanted. We really appreciate your kind words and wish you lots of happiness in your new home!
Best wishes,
The Miles & Barr Team
★★★★★ 5/5
GoogleKatie is a wonderful letting agent, she has attended to us very well,she is never in a rush and she took her time explaining things we need to know and show us around… Thank you so much Katie
Naomi · 23 May 2026
Agent replied · 27 May 2026
⭐️⭐️ Thank you so much for your lovely feedback! We’re delighted to hear that Katie took the time to explain everything clearly, made you feel well looked after, and provided such a welcoming and supportive experience. Your kind words mean … More
★★★★★ 5/5
GoogleI recently bought & sold through Oulsnam, Bournville. Wonderful team there- always responded to my questions, made me feel a valued customer and they had time for me whatever the query. They even answer the phone!
Emma is brilliant, very knowledgable, patient and calm. With her support, I found what could have been a very stressful process, to be easy to navigate. Emma guided and supported me well through the whole journey. Top marks!
Pamela · 2 July 2025
Agent replied · 2 July 2026
Thank you so much for your lovely review! We're thrilled to hear you had such a positive experience with the Bournville team, and especially with Emma, I am sure she will be very happy with your comments.
★★★★★ 5/5
GoogleRichard and his team have been amazing every step of the way for our purchase. Amazing communication throughout and kept us updated! Nothing was ever to much of a bother and April was brilliant 🤩 …
Fran · 3 June 2026
Agent replied · 3 July 2026
Thank you Fran for such a lovely review. It was a pleasure to help you find your home and we are glad that we got there in the end. We wish you all the happiness in your new home.
★★★★★ 5/5
GoogleTai was always helpful from the start. Efficient and quick reply, patience and professionalism all while trying to help me find a flat that suits my needs. Thankful for all the great service thank you Tai
Heba · 27 May 2026
Agent replied · 27 June 2026
Dear Heba,
Thank you so much for your lovely 5-star review! We’re so delighted to hear that Tai was able to support you throughout your property search with helpful … More
★★★★★ 5/5
GoogleChloe was amazing, she was super friendly explained everything to me as first time selling my home. The house was up for sale a matter of days and after one days worth of viewing it was sold! Chloe kept in touch every step of the way she chase solicitors progress and i even moved to dubai whilst sale going through and chloe looked after everything. I cant recommend enough she was amazing. 5-star service!!
Michelle · 15 June 2025
Agent replied · 15 June 2026
Thanks so much for your review Michelle. It’s been an absolute pleasure sorting things for you! ❤️
★★★★★ 5/5
GoogleWe’ve only ever used these estate agents so to be honest we have nothing to compare it with but we found the experience to be very easy would use again for sure. They marketed our property in the right price bracket And found us a buyer very quickly in fact we sold in about 27 hours and we found a property to purchase with richard James, which was also very quick and easy, The whole process from our property going on the market, Finding a buyer and finding a house to buy and moving in only took 14 weeks.
Joe · 19 June 2026
Agent replied · 3 July 2026
Thank you Joe for such a lovely review, the team really appreciate the comments. We are glad that you chose us to market your property and that we could help you find your next home. We wish you all the happiness in the future.
★★★★★ 5/5
Google⭐️⭐️⭐️⭐️⭐️
Great Service from Joshua
Joshua was brilliant from start to finish. The property wasn’t the right one for us in the end, but his professionalism, knowledge, and genuine effort really stood out. A skilled agent who clearly cares about both Vendor and Buyer.
Exclusive · 11 March 2026
Agent replied · 12 May 2026
Thank you very much for your kind review Chris. Although the property was not quite the right fit, it was a pleasure assisting you and I truly appreciate your feedback. Providing honest advice and supporting both buyers and vendors throughout the process is always my priority. I am grateful for your recommendation and would be delighted to help you again when the right property comes along!
★★★★★ 5/5
GoogleI can't praise Oulsnam's Bournville office, and especially Lissie, highly enough! Throughout my house sale Lissie was helpful, friendly, efficient and communicative. She explained things clearly, kept in touch and always followed through promptly on things she said she'd do. Thanks also to Rachel (especially for pricing my house perfectly) and the rest of the team - I absolutely recommend them.
Heather · 1 July 2026
★★★★★ 5/5
GoogleFrom the very beginning Dom and Charlotte were on top of everything! Keeping me informed and promptly answering any queries I had. Always friendly, approachable and professional Charlotte made the whole process seamless.
I would wholeheartedly recommend Thomas Morris Estate Agents
Maria · 22 March 2026
Agent replied · 22 April 2026
Really appreciate the recommendation and 5 star review Maria, thank you.
★★★★★ 5/5
GoogleGreat service from start to finish. Everything ran smoothly and communication was spot on. Special mention to Anna Martin, really helpful and always kept things moving. Would happily recommend !
David · 2 June 2026
Agent replied · 2 July 2026
Thank you for your wonderful 5-star review. We're delighted to hear that everything ran smoothly and that you were kept well informed throughout the process. Anna will be especially pleased to receive your kind comments. Thank you for your recommendation, and we wish you all the very best in your new home. 🏡 …
★★★★★ 5/5
GoogleLiz and Nicola from F&C Rugby provided a first class service throughout the process of selling my late father's house. They were very supportive and always happy to attend the premises, not just for viewings but when I needed to give other trades access (as I live 300 miles away) and in my opinion went above and beyond at every step. F&C were not the cheapest quote we had, but were worth every penny: their marketing was superb and quickly generated a lot of interest in the house (far more than we expected) which led to a good offer. They continued to be in close communication throughout the legal process, gave good advice, and diplomatically negotiated a couple of bumps in the process to ensure everything continued on track. Nothing was too much trouble - even helping to lift a stain out of the carpet which was discovered when the last of the furniture was moved out! I can't thank them enough for helping make an emotionally and logistically difficult process as smooth as possible.
Eleanor · 26 May 2026
Agent replied · 26 June 2026
Thank you so much for your kind words.
It was a privilege to support you through the sale of your father’s home, and we’re so pleased we could help make what can be an emotional and complex process feel smoother, especially with you being so far away.
We’re delighted the marketing generated such strong interest and that we were able to achieve a great result for you. It was a real team effort, and we’re glad we could guide things through the bumps along the way.
And of course, we’re always happy to go the extra mile, even if that includes a bit of carpet cleaning!
Wishing you all the very best for the future, and thank you again for placing your trust in us.
Liz & Nicola
★★★★★ 5/5
GoogleSheetal has been great to work with during our time with Thomas Morris. She has been extremely informative and helpful throughout all of our tenants' check outs, helping to advise on issues and communicating swiftly to rectify any issues. Would highly recommend.
Sally · 9 March 2026
Agent replied · 24 March 2024
Thank you Sally, Sheetal and the team will be delighted with the recognition.
★★★★★ 5/5
GoogleI dealt with Jack Rogers - absolute legend - easy to deal with and abit of a geezer- made things easy for me and my partner dealing with someone so real - thanks Jack
Lewis · 10 May 2026
Agent replied · 10 June 2026
Thank you for your kind words about Jack! We are thrilled to hear that he made your experience easy and enjoyable. We pride ourselves on providing genuine and helpful service to all our customers. Thank you for choosing us, and we look forward to assisting you in the future!
★★★★★ 5/5
GoogleA great big ‘Thank You’ to the team in Burnham. From the initial valuation with David to the organising of the viewings with Lily and Nisha to Abbi who saw us through the sales progression. You were all brilliant, holding our hands through …
GILLIAN · 16 February 2026
Agent replied · 16 June 2026
Thank you so much for taking the time and trouble to write this 5* Google review for our Burnham Sales team. We are delighted to hear that they were brilliant in securing the sale and that you would strongly recommend Frosts. We will pass … More
★★★★★ 5/5
GoogleI recently had the pleasure of working with Luke Boles, who helped me find a beautiful home in Swindon while I was living in London. The whole process could have been quite stressful, given the distance, but Luke made it incredibly smooth and enjoyable. He worked around my limited availability, arranging viewings that fit my schedule, even with the travel involved.
Having dealt with a few different agents in Swindon, Luke really stood out. He was efficient, flexible, and truly attentive. Luke took the time to understand my personality and lifestyle, only showing me properties he knew would be a good fit, never wasting my time on options that weren’t right. His commitment to finding the perfect place for me was evident, and I felt genuinely cared for throughout the process.
Luke is a lovely young man, very easy to work with, and someone who clearly has his clients’ best interests at heart. I highly recommend him to anyone searching for a new home in the area.
Nadia · 10 January 2026
★★★★★ 5/5
GoogleGemma Duxbury was responsible for the house we were buying. Her communication was great. She kept us updated regularly throughout and when hiccups arose in the process (out of everyone’s control) she dealt with them quickly and professionally. We would recommend Gemma.
Hannah · 28 February 2026
Agent replied · 31 July 2026
Thank you for your lovely review, Hannah.
Gemma will be delighted to know her regular updates and proactive … More
★★★★★ 1/5
GoogleWasn’t a great experience at all, from the get go Abbi Watson tried pressuring me into making a decision and asking me to go against legal advice despite advising we wouldn’t be proceeding without a Dead of Variation to protect myself on the biggest financial decision of my life, contacted me on numerous occasions saying “don’t listen to your dad or sister an indemnity covers all basis’” when advising we wouldn’t be purchasing the property she replied in a very hostile manner. Wouldn’t advise dealing with her if you can, I understand the commission on a sale but no thought about customer experience at all!
EL · 16 May 2026
Agent replied · 16 June 2026
We are sorry you feel this way, having reviewed the correspondence, we disagree, there was no legal or lender requirement for a DOV and after several weeks of no movement, the sale had to fall through which was disappointing for all.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleWe've been with RMJ for almost 6 years now and they've always been helpful and professional. The whole team are great but a special mention to Michaela Sharkey and Lucy Czaplinski
SML · 22 May 2026
Agent replied · 27 May 2026
We've been with RMJ for almost 6 years now and they've always been helpful and professional. The whole team are great but a special mention to Michaela Sharkey and Lucy Czaplinski
★★★★★ 5/5
GoogleI had a fantastic experience with Luke Boles in the lettings process viewing the property. From the very beginning, he was incredibly welcoming and friendly, Luke was not only professional but also very approachable, and he went above and beyond to ensure all my questions were answered. His knowledge, patience, and clear communication made the entire process smooth and stress-free. I truly appreciated his dedication and would highly recommend.
Girdhar · 10 June 2025
Agent replied · 10 June 2026
I'm so glad to hear that you had such a great experience with Luke Boles during the lettings process! It's wonderful to hear that he was able to provide such excellent service and make the whole experience smooth and stress-free for you. Thank you for sharing your positive feedback, and we appreciate your recommendation!
★★★★★ 5/5
GoogleWe're incredibly pleased with the support and service provided by Vincent Forrest. His efforts, communication, and commitment throughout the process of securing our rental property as our family home were outstanding. Vincent was responsive, professional, and always kept us well-informed. The ongoing support has been fast, efficient, and hassle-free. Highly recommend working with Vincent - he made a potentially stressful process feel smooth and manageable. Thank you!
Charlotte · 26 June 2025
Agent replied · 26 May 2026
Hello Charlotte, thank you very much for your 5 star review, we really appreciate your feedback! M&M LB.
★★★★★ 5/5
GoogleCharlotte was so incredibly helpful. She arranged viewings for us at short notice and was honest & upfront about the properties. She is extremely prompt at responding to your queries and very informative
Erin · 30 April 2026
Agent replied · 7 May 2026
Really appreciate you taking the time to leave Charlotte such a glowing review. She will be made up by your kind words
★★★★★ 5/5
GoogleRhys has been very helpful with our enquiries and supporting with answering most of our questions and will come back if he didn’t have answers.
Payal · 25 June 2026
Agent replied · 27 June 2026
Dear Payal,
Thank you for your great review. We're delighted to hear that Rhys was able to assist with your enquiries and provide the support you needed throughout the viewing appointment. Ensuring our clients receive clear and accurate information is very important to us and we're pleased that Rhys was able to help and follow up whenever needed. We appreciate your feedback and look forward to assisting you again in the near future.
Best wishes,
The Miles & Barr Team
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