Every review we hold for the Royston office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleExceptional service from start to finish, I couldn’t recommend the team, Nathan, Billy, and Michael, more highly. From valuation through to marketing and viewings, everything was handled seamlessly, and they worked tirelessly to generate interest and secure an offer on our flat within just a few weeks.
Billy managed the sale of our property with outstanding professionalism and real expertise in handling challenging situations. He guided us through what was, at times, a tricky process, and without his dedication, patience, and persistence, the sale simply wouldn’t have gone through.
Without question the best estate agents we’ve ever encountered.
Maz · 5 May 2026
Agent replied · 5 June 2026
Hi Maz the team will love to read the kind words you left about their service. Thank you for taking the time to share your experience.
★★★★★ 5/5
GoogleHi Jessie has been great with letting out our property. Communication has been excellent and clear throughout. I would recommend her to let your property FAST but with quality.
Fiona · 22 May 2026
Agent replied · 27 May 2026
Hi Fiona! 🌟
Thank you so much for your excellent review! We're thrilled to hear that you’ve … More
★★★★★ 5/5
GoogleA bag thank you to Thomas Morris. I was a first time buyer and they were fantastic, a huge thank you to Theo I was kept updated all the way through from new flats coming on the market and throughout my purchase, the team here making it very stress free very quick and responsive at all times - can't recommend enough
Kate · 14 August 2025
Agent replied · 20 March 2026
Thank you Kate, we're very grateful for your kind words and 5 star review. We're delighted we were able to assist you with your first purchase and hope you will be very happy in your new home.
★★★★★ 5/5
GoogleJessie was really friendly and professional during the viewing. She answered all my questions, made everything easy to understand, and was great to deal with. Really positive experience overall!
George · 21 May 2026
Agent replied · 27 May 2026
⭐️⭐️ Thank you so much for your lovely feedback! We’re delighted to hear that Jessie was friendly, professional, and made the viewing experience clear and easy to understand. It’s great to know you had such a positive experience overall.
From Kelly & the Lettings Team ⭐️⭐️
★★★★★ 5/5
GoogleCan’t recommend Josh enough. He has been professional, communicative and gone above & beyond to ensure my whole sale process has been as smooth as possible. I had total confidence that he had my best interests in mind at all times.
A real personal service.
Alex · 11 January 2026
Agent replied · 12 May 2026
Thank you very much for taking the time to leave such a thoughtful review. I really appreciate your trust throughout the process and I’m pleased I could help make the sale feel smooth and straightforward. It was a pleasure working with you and I wish you all the very best for what comes next!
★★★★★ 5/5
GoogleClaire and Sam are a fantastic team and did a brilliant job selling our house.
We needed to sell quickly in order to secure the house we wanted and bw able to place a formal offer. They worked at speed, when I requested a valuation they respond immediately and launched our sale within a couple of weeks. Their service was first rate and included a pre launch video, a promotional video and an open day.
We were able to secure our asking price, so our purchase could proceed. Their communication to us kept us fully informed throughout the process and all queries were dealt with in a timely manner. On a personal level we found Claire and Sam lovely professional people to deal with and they were always focused on delivery of great customer service. We highly recommend them.
Graham · 26 April 2026
Agent replied · 26 June 2026
Thank you so much for your lovely review.
We’re so pleased we could help you move quickly and secure your onward purchase, and it was an absolute pleasure working with you throughout. We’re delighted that you felt supported and well-informed every step of the way, that’s always our aim.
Wishing you all the very best in your new home, and thank you again for trusting us with your sale.
Sam & Claire
★★★★★ 5/5
GoogleI would like to thank Abbi for her help and patience in answereing all my queries and explaining the process to someone who was new to it. A very pleasant and friendly person, Abbi was always available to take my calls. I can definitely recommend Frost Burnham.
Penny · 16 December 2025
Agent replied · 16 June 2026
Thank you so much for taking the time to write this 5* Google review for Abbi from our Burnham Sales team. We are delighted to hear that she was very friendly, answered all your queries and that you can definitely recommend Frost Burnham. … More
★★★★★ 5/5
GoogleI would definitely recommend Frost of Burnham Abbi especially has been amazing with everything for us keeping in touch with updates & emails phone calls could not fault her at all thankyou very much Abbi & the team we appreciate everything you done from start to finish.
Lin · 16 December 2025
Agent replied · 16 June 2026
Hi Lin - Many thanks for taking the trouble to post this fantastic 5 star Google review for Abbi from our Burnham Sales team. We are delighted to hear that you could not fault her from start to finish and that you would definitely recommend … More
★★★★★ 5/5
GoogleRyan has been amazing in supporting so far on our property search. His communication, empathy, willingness and professionalism is second to none! We have been completely impressed and can not wait till we complete (which we know will go smoothly with Ryan supporting us!)
Emma · 10 January 2026
Agent replied · 10 June 2026
I'm thrilled to hear about the wonderful support you have received from Ryan during your property search. It's great to know that his communication, empathy, willingness, and professionalism have made such a positive impact on you. Wishing you a smooth completion with Ryan by your side!
★★★★★ 5/5
GoogleWe recently purchased our home through this estate agent and overall had a positive experience. While the conveyancing process itself was quite frustrating and slower than expected, Olivia at the agency really made a difference.
She was always responsive, kept us updated, and consistently pushed things forward when delays occurred. Her professionalism and dedication gave us confidence throughout what can be a stressful process.
Thank you, Olivia, for your support and for helping us secure our new home.
Manzoor · 30 April 2026
Agent replied · 31 July 2026
Hi Manzoor,
Thank you for taking the time to share your experience. We’re delighted to hear that Olivia’s support and professionalism helped make the journey a positive one overall.
Olivia will be so pleased to hear your kind words. Keeping our clients informed and supported throughout the process is incredibly important to us, and it’s wonderful to know she gave you confidence during what can often be a stressful time.
Congratulations on your new home, and thank you again for choosing Preston Baker. We wish you many happy years there!
Best regards,
The Preston Baker Team
★★★★★ 5/5
GoogleExcellent communication from start to finish. David was the first contact, came out to value and photograph. Property was up quickly and sold in days. Furthermore from agreed price to completion was something like 8 weeks with Abbi …
Marl123 · 16 February 2026
Agent replied · 16 June 2026
Thank you so much for taking the time to write this amazing 5 star Google review for David, Abbi and our Burnham Sales team. We are so pleased to hear that the whole process was smooth and that you would definitely recommend The Frost … More
★★★★★ 5/5
GoogleFrom the beginning of our journey to find our forever family home, throughout the process and to the end upon completion - Chloe was fantastic. She responded promptly to all messages and enquiries we had and was truly professional, yet friendly and approachable. Thank you! ❤️
Rachael · 15 December 2025
Agent replied · 15 June 2026
Thank you so much Rachael, Im so happy to have helped you with your search to find your perfect family home. Wishing you and the family lots of happiness there 💚 …
★★★★★ 5/5
GoogleI recently sold my house through Fine & Country in Bromley Cross, Bolton, and I genuinely couldn’t be more impressed with the service I received. From the very first interaction through to completion, the team demonstrated exceptional professionalism, expertise, and dedication.
They provided clear, detailed guidance at every stage of the process, ensuring I felt fully informed and confident in every decision I made. Their communication was excellent throughout, always responsive, proactive, and reassuring, which made the entire experience far smoother and less stressful than I had anticipated.
Olivier · 11 April 2026
Agent replied · 11 July 2026
Hi Olivier. Thank you for your review. We're pleased that you were happy with our service and hope that you enjoy life in your beautiful new home! Best wishes from everyone here at Fine & Country Bolton.
★★★★★ 4/5
GoogleSheetal has been hugely helpful and friendly whilst managing our property for us. She’s very approachable and down to earth too.
Isabel · 30 June 2026
Agent replied · 1 July 2026
Thank you Isabel, appreciate you taking the time to leave us a review
★★★★★ 5/5
GoogleChloe was a fantastic help during our viewing of a property and provided answers to all of our questions. When we decided this property wasn't for us, she committed to sending us updates about any other properties that might suit us as they came up, and communicated promptly.
Katie · 20 November 2025
Agent replied · 20 March 2026
Thank you for this great feedback. Its good to hear that Chloe has been helpful to you in your property search. Best of luck in finding the perfect property.
★★★★★ 5/5
GoogleEvan and in particular Charlotte were absolutely brilliant in dealing with the sale of my flat . Always easy to contact a member of staff by phone usually Charlotte .
Thanks all for going above and beyond and a very happy Christmas.
John · 3 January 2026
Agent replied · 19 July 2026
Thanks for the positive review John, we're very grateful for this and for your business. Merry Christmas to you too
★★★★★ 5/5
GoogleWe recently used G&H in Highgate for our house purchase and couldn’t be happier with the service from start to finish. Michael was fantastic throughout the process, extremely thorough, knowledgeable and professional. In fact, he convinced …
Deirdre · 5 February 2026
Agent replied · 5 June 2026
Thank you so much for the kind words in your review Deirdre. We are thrilled to hear that you enjoyed our service and appreciate your feedback.
★★★★★ 5/5
GoogleJulia was brilliant from start to finish kept me well informed was really easy to talk to a big than you for selling my home I would encourage anyone who are selling their home to go with EWE 😀 …
Maralyn · 19 January 2026
Agent replied · 19 May 2026
Thank you ever so much for sharing this fantastic feedback, Maralyn. We're thrilled that you were happy with the way that we handled the sale of your home, and that you'd recommend our services to others. Your feedback is very much appreciated, and you know where to find us should you need our help in the future. Best wishes,
★★★★★ 5/5
GoogleI would highly recommend miles & Barr. I was impressed by the strong teamwork. The stand out feature was the feedback pro forma they send out to follow up viewings. Once they hear back from the viewers they send you a copy so you get valuable feedback as soon as they do. This in fact enabled me to react quickly and get negotiating which resulted in my actual sale. Very professional.
Sharon · 30 May 2026
Agent replied · 27 June 2026
Dear Sharon,
Thank you so much for your 5-star recommendation. We’re delighted to hear that our teamwork and communication made such a positive difference to your experience.
It’s especially great to know that the viewing feedback reports were so valuable and helped you move quickly during negotiations to secure your sale. We always aim to keep our clients fully informed throughout the process, so your comments mean a lot to the team.
Thank you again for choosing Miles & Barr and we wish you all the very best for the future.
Best wishes,
The Miles & Barr Team
★★★★★ 1/5
GoogleLeft a review about my bad e bike experience with Halfords in 4 or 5 Feefo sections it asked me to fill out then only posted 1 section and not the other really negative 3 sections I submitted. I was not writing anything offensive or personal , just a 1 star review explaining the issues I had with the bike. Feefo have asked me to take time out of my day for no benefit for me then decided which parts they liked and which parts it didn’t so essentially editing peoples reviews to suit themselves or customers. Will never believe a Feefo review again.
Dman · 19 March 2026
Agent replied · 19 June 2026
Hello Dman,
Thank you for bringing this to our attention. We understand your frustration and want to clarify our process. Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter.
We never delete reviews simply because they are negative. In fact, we value and publish honest feedback, in 2024, 5% of all reviews posted on Feefo were 1-star ratings. Reviews are only moderated if they breach our moderation guidelines, such as sharing a service/delivery experience in a product-specific review area. Our goal is to ensure feedback is helpful and compliant.
If you'd like to know more about our moderation guidelines and how it works, please see our blog post found here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest
To help get your voice heard, please check your inbox for an email from our moderation team explaining any necessary adjustments. If you believe there has been a technical error with your rating, please contact us at support@feefo.com so we can investigate and resolve this for you immediately.
We are committed to fairness and transparency.
Best, The Feefo Team
★★★★★ 5/5
GoogleThe staff is co-operative and supportive, especially Sheetal. She is awesome !
Thank you all at Thomas Morris Royston.
Archil · 24 June 2026
Agent replied · 28 June 2026
Thank you Archil, really appreciate your kind words
★★★★★ 5/5
GoogleToni has been superb in helping us with our house search. Everyone at Thomas Morris has been friendly and helpful which I can’t say about all the letting agencies we have come across during this house search. Thank you Toni and everyone at Thomas Morris
Derrick · 20 November 2025
Agent replied · 20 March 2026
Thank you for writing this review. I'm pleased that you have had such a positive experience with Toni and the Lettings team.
★★★★★ 5/5
GoogleDavid, Abbi and the team at Frosts are great. We had a fairly drawn out sale due to the need to get Probate granted halfway though. They were compassionate and supportive throughout, maintained communications and kept it all on track. Thank you
Sarah · 16 December 2025
Agent replied · 16 June 2026
Hi Sarah - Thank you so much for taking the time and trouble to write this 5* Google review for Abbi, David and our Burnham Sales team. We are delighted to hear that they were compassionate and supportive throughout and kept your sale on … More
★★★★★ 5/5
GoogleThe East Lothian team were fantastic from start to finish, could not recommend enough. Great communication, very smooth process and they know the market really well. Many thanks to Charlotte, Nicky, Iona and the rest of the team for all your hard work.
Guy · 8 August 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
