Trusted Agent profile · Royston · Hertfordshire
Verified
★★★★★
959 reviews across 4 platforms
6 Melbourn St, Royston, Hertfordshire, SG8 7BZ
Part of Thomas Morris, see every office.
Thomas Morris's office in Royston, Hertfordshire, at 6 Melbourn St, is rated 4.6 out of 5 across 959 reviews on four platforms, including 875 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards, one of six awards Thomas Morris won in 2026.
875
Reviews on Google
This office
71
Reviews on Facebook
Business-wide
1
Reviews on View Agents
This office
12
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for Thomas Morris, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Royston office, from every platform, shown as written. First names only.
5/5
GoogleI have both sold and purchased with Thomas Morris and have always had a good experience, even if the end result has not always come through for us. Amit especially knows the area very well and is happy to both give advice and pass on …
Thank you again for taking the time to let us know how we did. We do hope we can be of assistance in the future. Take care!
5/5
GoogleI have had the best experience with thanks to Chloe and Dan. The service has been great with them keeping me up to date with any changes and communicating well throughout my whole experience.
Thanks so much Claire! Ewe superstar!
5/5
GoogleMolly was fabulous from start to finish in the sale of our property. Kept things as simple possible and had our interests at heart through the sale and onward move. Thank you!
5/5
GoogleThis feedback is for Ellie at Robinson and Jackson. Thank you for showing me the property yesterday, you have been very professional and patient with us and made me feel at ease. Thanks for answering any questions I’ve had and I look forward to working with you. Thanks again Ellie
5/5
GoogleI recently viewed a property with Charlotte. She was so helpful, answering a lot of my questions and discussing various aspects of the property such as the kitchen and utility layout and its potential. She was polite and professional and overall it was a really positive experience.
We're pleased you found the viewing service with Charlotte so positive Melanie. Best of luck with your property search
5/5
GoogleFound us a buyer very quickly. Kelly was super helpful and always on hand when we needed her. Thank you! Also Laura was amazing at keeping us updated on progress all the time and always checking in to make sure we were okay. Also found Grace very helpful! Thanks everyone!
Thank you for the 5 star review Joe! So pleased we were able to secure you a buyer quickly. I will make sure your comments get back to Kelly and the team
5/5
GoogleFantastic friendly and experienced team, were a pleasure to deal with throughout my sale - and I can even see that the buyers have posted a similarly glowing review, so everyone is happy! Thank you Amit and Robert!
Thank you Barry - I'm pleased that you were so happy with the service you received from our wonderful Royston team.
5/5
GoogleLovely experience viewing 3 properties in Canterbury with Rhys, who was very helpful and informative, thank you!
Dear Reeya, Thank you so much for your wonderful 5-star review. We’re so pleased to hear you had a lovely experience viewing properties in Canterbury with Rhys. Providing … More
5/5
GoogleExcellent service, very thorough. Communication was 1st class. Loads of viewings and smooth process. Thank you
Thank you for such kind words, it was a pleasure to help you in your move.
5/5
GoogleWe were long term customers of Oulsnam Bournville as sale of our house was aborted twice due to unfortunate events of pandemic chaos. Throughout this long process we experienced a lot of genuine care from Oulsnam staff who rendered to us 'above and beyond' services. Branch manager, Rachel, was quick to advise us on each step from valuation to remarketting the property when sale failed; she showed consistently high level of professionalism while dealing with sadden change of circumstances in sale of our house. Karen kept us regularly updated on stages of our sale and liased perfectly with solicitor panels and buyers'/sellers' agents, closely overseeing the whole buying-selling chain. Becky efficiently carried out viewings. On each three ocassions our house was sold within 3 days and generated multiple offers that either met or exceeded asking price. Undoubtedly, the completion of our complicated house sale/purchase process would not succeed without efforts of Oulsnam dedicated team. Thank you Rachel, Karen and Becky and the best wishes for the whole Oulsnam team in Bournville!
5/5
GoogleHaving only recently used RWW Lettings in St Leonard’s, as a landlord I have to say I’ve been impressed at how they have been proactive in handling all queries and issues resulting in a happy tenant and owner. Significantly better than a major agent in the area who was completely incompetent.
Richard, thank you for taking the time to share your experience. We’re really pleased to hear that you’ve been impressed with the service from our Lettings team in St Leonard’s. It’s great to know we’ve been able to provide a proactive and effective approach that benefits both you and your tenant. We truly value your feedback and look forward to continuing to support you.
1/5
GoogleThis is the dumbest idea ever, How can a company providing a service/product also be the only one that can "invite" customers to review? That creates an incentive for the business to only invite customers who they know had a good experience, worse yet, what if they invite people who were not even customers themselves, creating the opposite problem, moreover, a business is much more incentivised to create a fake review, than a random person who had not had any interaction to then just go create a fake review. This idea is proper stupid.
Hi Tshepiso. We appreciate you taking the time to share your concerns with us. We understand that the concept of businesses inviting customers to review their products or services may raise questions about bias and authenticity. At Feefo, we take the integrity of our review platform very seriously. Our invitation-only model is designed to ensure that reviews are collected from genuine customers who have had real experiences with the business in question. To further safeguard the authenticity of our reviews, we employ advanced fraud detection techniques and algorithms to identify and prevent any attempts at manipulation or fake reviews. Our commitment to transparency and authenticity is paramount, and we continuously strive to maintain the highest standards of integrity and trustworthiness in everything we do. We understand that trust is essential in the review process, and we're dedicated to providing a platform that fosters transparency, reliability, and authenticity for both businesses and consumers alike. If you have any further questions or feedback, please don't hesitate to reach out to us directly at support@feefo.com. We value your input and are here to address any concerns you may have. The Feefo Team
1/5
GoogleHow to ruin my business ! Autotrader use Feefo and let anyone write what they want without any proof of what they are saying. I challenged the review and spoke with the customer who left the review who apologised as he had a knee jerk reaction to an issue not realising what had been done behind the scenes by us to rectify it. So he then wanted to remove the review and Feefo will not allow this. Incorrect information by reviewer damaging my reputation, yet Feefo do nothing !! And it was not about a van I had sold but about his part exchange that did not run !! I was trying to help him out by getting it running. Ridiculous
Hi Steven, We apologise for the frustration you're experiencing. Ensuring fair and accurate reviews is crucial to us. We appreciate your efforts to resolve the issue with the reviewer directly. Regarding review removal requests, we understand your concerns and take them seriously. While we aim to maintain transparency, we also strive to address situations where reviews may not accurately reflect the circumstances. Please provide us with any relevant evidence or details regarding this review, and we'll investigate further to find a resolution. Your satisfaction is important to us, and we're here to assist you throughout this process. Please reach out to our support team (support@feefo.com) directly so we can work together to resolve this matter. Best regards, The Feefo Team
5/5
GoogleI have had the pleasure of dealing with Charlotte at Thomas Morris in regard to a property purchase. She has kept in touch with me, been extremely positive and thoroughly charming and personable. If I was selling, I would not hesitate in requesting Charlotte's assistance.
Charlotte will be pleased to hear that you have been impressed with the service you have received. Thank you for taking the time to write a review.
5/5
GoogleWe recently sold a property with Fine and Country. Warren and his team were excellent at all stages from marketing to completion of sale. Their professional and efficient service was delivered with understanding and expertise. Always approachable and available, we can recommend this estate agent without reserve.
Thanks very much for your kind words Elizabeth. It was a pleasure to help you sell your property. And we wish you all the best moving forward. Kind regards from all here at F&C.
5/5
GoogleRichard Jamesh Estate agents was a pleasure to be working with and helped me to secure my first home.
Thank you for your kind words, it was a pleasure to help you find your first home. We wish you all the happiness in your new home.
1/5
GoogleSame as trust pilot they hook bad reviews for premium paying clients , they are the antithesis of why they claim to be and this should be illegal
Hi Landon, Thank you for sharing your feedback. At Feefo, we pride ourselves on being an 'Invite-Only' platform. This means we only collect reviews from verified purchasers, which is why our ratings can differ from open platforms where anyone can comment. In fact, in 2024, 5% of all reviews posted on Feefo were 1-star ratings, demonstrating that we value and publish honest feedback, regardless of the score. I'll provide a link to our Blog to learn more about our moderation guidelines and how our process works below: https://business.feefo.com/resources/how-we-keep-our-reviews-honest We take the integrity of our data very seriously and would be happy to discuss any specific concerns you have regarding a merchant's profile. Best, The Feefo Team
5/5
GoogleWe have recently change our letting agents to Thomas Morris and Holly has been very helpful and accommodating from the start. Always friendly and professional, responding quickly to any questions we have had. Very happy with the service we have received from Holly and the Royston team.
Great news Olive - thanks for letting us know.I'll make sure that Holly and the team are made aware of your comments.
5/5
GoogleHonestly 5* is not enough for these guys. I had a property that couldn’t be sold for a while and thinking the big companies can do it but I put faith in Sam and Ryan and they turned it around in 3 months and got the money I asked for. In this industry you’re tied up dealing with people that are not experienced and does not have much care. I really hope someone reads this review and goes ahead with Sam and Ryan. We even ended up buying a property through them as well!!
5/5
GoogleWe recently bought our home through Thomas Morris Royston and had a good experience. We were in contact with Charlotte who was professional, responsive, and always supportive, making the whole process much less stressful. Recommended to anyone buying or selling property.
Delighted to hear that you had a good experience Nicolas. Thank you so much for the 5 star review and kind recommendation. Best wishes for life in your new home
5/5
GoogleRob and Sally manage two of our properties while we live abroad and do an outstanding job. They’re always available to handle any queries or tasks that come up, and there are systems in place to manage reminders and maintenance. Makes everything simple and hassle-free. Highly recommended!
Thank you for your review Sean, much appreciated! Catch up soon...
5/5
GoogleI recently bought my first home through Thomas Morris. Fiona Barker was our contact at Thomas Morris and she has been absolutely fantastic. …
What a great recommendation Rachel - thank you very much. I will ensure that Fiona and the Royston team are made aware of your comments.
1/5
GoogleWorst experience of my life. Clayton van wyk speaks to you if he knows you and cannot provide even a credit report when he declines your loan. Even when they claim they can help you improve your credit rating. Almost a month after he declines me, the dashboard still show my application is being reviewed. This is a scam.
1/5
TrustpilotNo human connection - robotic answers
Disappointing experience. One of the agents (Holly Watkins) lost interest as soon as she saw I was £3,500 under the eligibility criteria they use (30xrent per annum), even though I clearly stated on the questionnaire that I have savings and receive benefits. Despite this, she made no effort to help or offer any alternatives. Shortly after, I received a generic reply saying the landlord had accepted another offer. It felt very automated and impersonal, like ticking boxes rather than genuinely trying to assist someone looking for a home. I expected more professionalism and effort from a lettings agency, especially when dealing with families trying to secure stable housing.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Thomas Morris, Royston won Gold; Thomas Morris, Ramsey won Platinum; Thomas Morris, St Neots won Platinum; Thomas Morris, St Ives won Platinum; Thomas Morris, Huntingdon won Gold; Thomas Morris, Biggleswade won Gold.
