Every review we hold for the Royston office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotNo human connection - robotic answers
Disappointing experience. One of the agents (Holly Watkins) lost interest as soon as she saw I was £3,500 under the eligibility criteria they use (30xrent per annum), even though I clearly stated on the questionnaire that I have savings and receive benefits. Despite this, she made no effort to help or offer any alternatives. Shortly after, I received a generic reply saying the landlord had accepted another offer.
It felt very automated and impersonal, like ticking boxes rather than genuinely trying to assist someone looking for a home. I expected more professionalism and effort from a lettings agency, especially when dealing with families trying to secure stable housing.
Roxana · 6 August 2025
★★★★★ 5/5
GoogleThe whole team at Fine and Country Bolton have been amazing for my partner and I in the search to find our new home! They have shown limitless patience, kindness and professionalism whilst remaining really friendly and easy to talk to during what can sometimes be a stressful time! Cannot recommend Marcus, Lynne and Warren enough!
Rebecca · 11 July 2022
Agent replied · 11 July 2026
Thank you so much for your kind words Rebecca. It's been a pleasure helping you and Ben to date. And we're sure we'll secure you your perfect new home soon! We do have a few properties in the pipeline which might fit your criteria so we will share more info with you as soon as we can.
★★★★★ 5/5
GoogleMark Saville has singlehandedly restored my faith in estate agents. We had a truly terrible experience with another agency before we listed with Fine and Country, and so we were very sceptical but Mark has gone above and beyond in every situation and has really been a credit to the firm. I wouldn't hesitate to recommend him! Thank you F&C for selling our home in what is a very tricky market right now.
Ashleigh · 13 October 2025
★★★★★ 5/5
GoogleI could not fault Thomas morris did an exceptional work for me from start to finish from the pictures on the house to helping and assisting with any problems that came up a top class service from all the team
Mark · 20 October 2025
Agent replied · 20 March 2026
Thank you Mark, the team at Royston will be delighted they were able to deliver a service that warrented your kind comments. Thank you for posting a 5 star review
★★★★★ 5/5
FacebookWe have had nothing but positive experiences with our use of Thomas Morris as an agent both buying and selling. Millie has been a huge support to us and is always only a phone call away for anything we may have needed. The team are friendly and professional and we are so pleased the move went smoothly. Big thank you to Millie, Lavelle and Tom from the Sawtry office!
Jack · 10 August 2019
Agent replied
Thanks for that Jack - very much appreciated!
★★★★★ 5/5
GoogleWe've been dealing with Sheetal for our end of tenancy process and found her very helpful with the process. She responded to us quickly and gave feedback on the cleanliness of the property so we could get the maximum deposit back. As first time renters of a property the whole experience has been very positive and would recommend.
Claire · 3 April 2025
Agent replied · 4 May 2025
Claire, thanks for your praise and kind comments about our team and for the recommendation, much appreciated
★★★★★ 5/5
GoogleA pleasure to do business with, with a special thanks to Fiona Barker who was helpful, supportive and empathetic towards my emotional situation. Thank you Fiona and the team for a first class service.
Sandra · 20 March 2024
Agent replied · 20 November 2023
Fiona and the team will be very happy to read your kind review and 5 star rating Sandra - thanks.
★★★★★ 5/5
GoogleI Recently had the pleasure of working with Theo and i can confidently say that their expertise is outstanding. From our first interaction they were incredible professional and attentive to my needs. He took time to understand what i was …
Taylor · 4 October 2025
Agent replied · 9 December 2024
I pleased that Theo was able to help you with your property search and that you were impressed with the service he provided. I hope Thomas Morris and the team at Royston are able to help you again in the future.
★★★★★ 5/5
GoogleVery happy with the service received buying a house. Every member of staff I came in contact with, was friendly and helpful. With special thanks to Amit for overseeing the whole process with professionalism and efficiency and to Fiona for …
Renate · 4 October 2023
Agent replied
Hello Renate and many thanks for your review and 5 star rating - I know that the Royston team will be very happy with your observations.
★★★★★ 1/5
GoogleBiased and unreliable review platform
Feefo asked me to submit reviews because 2 suppliers I’d purchased from had passed my data to them without my consent. The first review was rejected by Feefo. The second was edited and partially published.
a) The reviews cannot be relied upon to be an accurate reflection of events.
b) There has to be an invitation arising from a purchase to make a review. Therefore, no subsequent customer service reviews allowed.
c) What happened to free speech?
Jill · 19 July 2025
★★★★★ 5/5
GoogleWe approached Fraser wheeler in dawlish for a valuation for the sale of our house .Paul Ranger turned up on time and very efficient and friendly, he talked us through all the procedure and gave us a very fair valuation.
He took great photos of our property and were on their website the following day , this is the 2nd occasion we have used their service and can't speak highly enough for their efficiency, communication and updates .
Paul Ranger deserves a special mention as he has been friendly and supportive throughout our sale.
Please use the Fraser wheeler dawlish agency and experience the satisfaction we have ... You won't be disappointed.
⭐⭐⭐⭐⭐
Bob · 16 July 2025
★★★★★ 5/5
GoogleEvan and Charlotte have been amazing and couldn’t fault them for the terrific customer service they have provided.
Can · 15 April 2026
Agent replied · 22 April 2026
Really pleased the service delivery was to such a high standard. Thank you for taking the time to recognise this
★★★★★ 5/5
GoogleMark from the St Albans branch was a pleasure to deal with. He was friendly, calm and always contactable. Despite a small hiccup in the process he never put pressure on us or spun us any lines. He was honest, fair and I would definitely both recommend him and use him again. Thank you for making what can be a hideously stressful thing be so easy and transparent.
Lorna · 13 November 2025
★★★★★ 5/5
GoogleGreat experience from start to finish. Our agent, Michael, couldn’t have been more supportive throughout the process! Highly recommend!
Ryan · 5 April 2026
Agent replied · 5 June 2026
Ryan, thank you for the review, we appreciate you recommending us and for the kind words you say about Michael's service. Thank you.
★★★★★ 5/5
GoogleDuring the 4 months of selling our property and buying another property Thomas Morris Royston were thoroughly professional keeping us in the loop throughout making the whole process easy and stress free. Fiona was the person that made it …
George · 4 October 2023
Agent replied
Thank you George - I will pass on you comments to Fiona and the Royston team.
★★★★★ 5/5
GoogleWe sold and purchased our house via the team at Frost, great service.
Ben · 19 May 2026
Agent replied · 16 June 2026
Many thanks for leaving this 5* Google review for our Burnham Sales team. It is very much appreciated.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleMy experience was 5 star from start to finish. I would highly recommend them .
Carol · 3 May 2026
Agent replied · 3 July 2026
Thank you Carol for your five star review, its lovely to know that you would recommend us.
★★★★★ 5/5
GoogleKelly Hucker has been helping me and my partner look for our first home in Faringdon. Not only has Kelly helped us understand the process of buying a house, but she has been extremely informative and helpful during & after each viewings. Highly recommend.
Louisa · 9 June 2023
Agent replied · 9 June 2026
Thank you for the lovely review Louisa! I will make sure Kelly gets your kind comments regarding her service
★★★★★ 1/5
TrustpilotSeriously terrible referencing process
The staff I dealt with were generally welcoming and friendly. My issue with this estate agent is their shocking referencing process.
First of all the referencing process itself was literally a conversation with an AI bot on some website. I never even spoke with a real person from their so called ‘referencing team’.
This AI bot they have doing their referencing checks found that my partners mum had a CCJ from six years ago (when my partner was a mere seventeen year old boy). As far as I know this should not affect us because the ccj was related to my partners mum- who would not have any part in renting the property!
Following this they, *without checking with us*, immediately offered the flat we had applied for to somebody else and kept our holding deposit ‘as a forfeit for providing misleading information’ (which we didn’t even do). Yay!
To my understanding you do not need to disclose that you have adverse credit just because a family member *who is not applying to rent the property* has adverse credit.
Let me reiterate this ccj had nothing to do with us. We think it flagged up because it’s related to his current address as he currently lives with his mum.
All they had to do was call us first and say ‘are you aware you have a ccj from 2019?’ Before offering the flat to somebody else. We could have got to the bottom of it pretty quickly. But never mind.
Anyway it’s a shame because the people we dealt with up until this point were totally fine. They just need an actual referencing team (and if they do have one they need one that actually does their job) and I think it would be good practice for them to double check before offering your property to somebody else based on poorly checked information.
Caitlin · 3 July 2025
★★★★★ 5/5
GoogleVery impressed with RWW. Alison and the team have always gone about their business in a courteous and professional manner. Great work, keep it up!!
Alexander · 26 July 2024
Agent replied · 26 July 2026
Many thanks for taking the time to leave us a review Alexander! Alison & all the team in the Lettings office in St. Leonards-on-Sea are very grateful.
★★★★★ 5/5
GoogleA really good experience recently when Tom handled the rental of our property
Everything went smoothly at a great pace and it was let very quickly.
Would have no problems recommending Tom to anybody who needed the service of a letting agent and would like to thank him for the professional care he gave.
Shirley · 1 June 2022
Agent replied · 1 June 2026
Thank you so much Shirley, it was a pleasure to be able to find a tenant for you. I appreciate your kind comments.
★★★★★ 1/5
GoogleA shocking experience from start to finish. The agency failed to book me for the initial property viewing, which I only discovered after I took the initiative to follow up myself, just before a planned three-hour drive. They were …
Antonio · 4 October 2025
Agent replied · 9 December 2024
Hi Antonio,
Thank you for your feedback. I am really sorry to hear you have not been happy with your experience. We take customer satisfaction very seriously at Thomas … More
★★★★★ 5/5
GoogleRob was absolutely fantastic from start to finish. Professional, modern and dedicated. I cannot recommend him highly enough. Everything was absolutely spot on. If we ever move again I'll be asking him to come out of his area and deal with it for us!
Andrew · 19 May 2023
Agent replied · 19 May 2026
Thanks Andrew for your lovely review. I hope you have all settled in your new village! All the best, Rob and Sally 😊 …
★★★★★ 5/5
GoogleOulsnam found us a buyer very quickly and achieved us a good price for the property. Many thanks.
Keyboardpaul · 2 April 2026
Agent replied · 2 July 2026
Thank you for your kind review. We are pleased to hear that we were able to find a buyer quickly and achieve a good price for your property. We appreciate your feedback and support.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
