Trusted Agent profile · Royston, Hertfordshire
Verified
★★★★★
959 reviews across 4 platforms
6 Melbourn St, Royston, Hertfordshire, SG8 7BZ
Part of Thomas Morris, see every office.
Thomas Morris's office in Royston, Hertfordshire, at 6 Melbourn St, is rated 4.6 out of 5 across 959 reviews on four platforms, including 875 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards, one of six awards Thomas Morris won in 2026.
875
Reviews on Google
This office
71
Reviews on Facebook
Business-wide
1
Reviews on View Agents
This office
12
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for Thomas Morris, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Royston office, from every platform, shown as written. First names only.
5/5
GoogleWe recently moved from another agent in our town to Thomas Morris. I have to say I wish we had changed sooner. They were, in my opinion more professional and more pro active. Dominic was so helpful not only selling our house but advice on …
Thank you Martin - your comments and 5 star rating are really appreciated. I will let Dominic and the team at Royston know about your post.
5/5
GoogleFirst time property for myself and everyone at M&M couldn’t have been more helpful. Dan who showed me round the property and talked me through everything I needed to know for a first time renter, he made it very easy for me settle in. Left …
Hello Hannah, we are really pleased to see that your experience with M&M Properties have been positive and hope your new home is serving you well. M&M LB.
1/5
GoogleLeft an honest review regarding a holiday property booked via cottages.com Review blocked as deemed “malicious” I t was only a fair review and nothing offensive! Waste of time!
Hello Carol, Thanks for bringing this to our attention. We understand your frustration and want to clarify our process. We never delete reviews simply because they are negative. In fact, we value and publish honest feedback, in 2024, 5% of all reviews posted on Feefo were 1-star ratings. Reviews are only moderated if they breach our moderation guidelines. Our goal is to ensure feedback is helpful and compliant. If you'd like to know more about our moderation guidelines and how it works, please see our Moderation Blog, found here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest To help get your voice heard, please check your inbox for an email from our moderation team explaining any necessary adjustments. If you believe there has been a technical error with your rating, please contact us at support@feefo.com so we can investigate and resolve this for you immediately. We are committed to fairness and transparency. Best, The Feefo Team
5/5
GoogleI had the pleasure of meeting Chloe from Thomas Morris at a property viewing in Royston today, and I couldn’t be more impressed. She arrived on time, was warm and attentive. Her professionalism made the whole process a breeze highly recommend!
John, thank you for the recommendation and 5 star review. Chloe is a valued member of our team, she will be delighted with your review
5/5
GoogleFrom the Branch Manager's first visit, we felt we were in good hands. Rachel's advice about price and all sorts of practical aspects of the move were marvellous - and proved to have been completely accurate as things turned out. All the help from her colleagues was prompt and efficient and always friendly. We have moved succcessfully from the house we lived in for nearly fifty years - I put much lowering of stress down to Rachel and her team. We couldn't recommend them highly enough. Thank you!
5/5
GoogleFantastic service from start to finsh from the Bournville branch. They made the process so smooth and stress free. Rachel completed the initial valuation and through her knowledge and expertise helped us to agree on an asking price that was fair. We received multiple offers on the first viewings dealt with by Samantha and we accepted the same day. Samantha then dealt with all of the queries during the sale process, keeping us informed regularly. Nothing was too much trouble for her. The process was made seamless and stress free. If you are looking to sell your home i highly recommend Oulsnams.
5/5
GoogleThe service from Robert Oulsnam in Bournville was little short of excellent. Our main contact at this branch was Becky Price, from showing us round the property right through to the completion day. Becky was always right up to date with how things were progressing, extremely courteous and above all displayed enormous amounts of patience, as it wasn’t an easy ride! If she was on holiday, her colleagues were always well aware of progress on the purchase and were also polite and thoughtful. I can absolutely recommend them.
5/5
GoogleThe Bournville team are incredible. Their friendly and personal service took away all the stress of selling a house, keeping me updated every week and nothing is too much trouble for them. Rachel and Becky in particular are who I dealt with and they are an absolute credit. Rachel certainly knows her stuff when it comes to valuations and how best to market your property. Thanks so much. I would recommend Oulsnams without hesitation and would definately use them again.
5/5
GoogleAghhh, a house purchase! Like trying to navigate the Niagara rapids in a skiff with no paddles! You never know when you’ll hit a rock, or get flipped into the rushing water to meet your peril at the falls edge. Not so for me! Oulsnam provided ample support and helped negotiate the unexpected bumps and scrapes when they appeared. All this during lockdown too! If Rachel was the life-jacket, then Samantha was the oars; helping me navigate the turbulence and leading onward to still and calm waters. So, thanks to the staff for my lovely new home. Oulsnams were always friendly, straight forward and accommodating. What more do you want from an Estate Agent? I didn’t get splashed once!
5/5
GoogleI cannot recommend Oulsnams at Bournville enough. From start to finish the service they provided was superb. Rachel, the Manager initially valued our property and was extremely enthusiastic about the sale. The price she estimated was very favourable and we ‘sold’ on the first day of viewing. Throughout the sale, the person who shone for me was Becky. Nothing was too much trouble and every little query or niggle was very quickly chased up and she kept us continually in the loop. She really did make a stressful time much, much easier. If you are looking to sell your home I would definitely use this branch of Oulsnams.
5/5
GoogleMy family have used Robert Oulsnam for many, many years and have always been exceptionally pleased with the professional service offered. Our recent house transaction, both with selling our property and in search of our new 'forever home' in the Bournville area was managed by Robert Oulsnam with great care. From start to finish the worry and stress of house conveyancing was taken off our shoulders as we knew we were being well looked after with a first class service. My husband and I are now the proud owners of our 'dream home'. Thank you Rachel, Becky, Sam and the rest of the Bournville team!
5/5
GoogleGreat service from moment I rang to view the property to the day we moved in. We lost 2 buyers for our property but managed to buy the property we fell in love with. We are really happy in 119.....
5/5
GoogleDealing with Anna Martin at Oulsnam's was a breath of fresh air, super helpful, polite and professional. Her knowledge and service we're a credit to the business.
Thank you so much for your kind words and 5⭐ review. We’re delighted to hear that Anna made such a positive impression, her professionalism, knowledge and friendly approach are a real credit to our team. We’ll be sure to pass on your lovely feedback to her. Thank you for choosing Oulsnam.
5/5
GoogleFine and Country acted for the recent sale of our house and they did a fantastic job. They were diligent, caring and went well above the norm in their quality of service. Mark Saville in particular handled much of the work for the sale, but the whole team are to be commended for their excellent attitude and handling of the sale.
5/5
GoogleThanks to all the team at the Bournville office. They have dealt with the sale of my house. They have been great in dealing with all aspects of the sale and keeping me updated from marketing viewing and completion. Would definitely recommend.
We are very pleased that you are happy with our service. Thank you for taking the time to leave us a lovely review.
5/5
GoogleRecently sold my house with Oulsnam and had a good experience. I was kept up to date throughout and appreciated the professional and clear communication. I would be happy to recommend this branch and Rachel and Emma who I particularly dealt with.
We are so pleased that we could help with the sale of your house. Thank you for the recommendation, I am sure Rachel and Emma will be very happy.
5/5
GoogleSwoop funding is a great service and I would highly recommend it for SME’s
Thanks Robert, glad we were able to assist and we hope to help you again next time you need funding. Best, Team Swoop.
1/5
GoogleThe sales team are dishonest and there is definitely something suspicious about their conduct, raised a complaint based on their actions as they were acting suspiciously. First offer accepted and then 20 mins later stating offer no longer …
5/5
GoogleDick and I could not have had anyone better than Nikki Hempseed on hand to sell our house . She was always there for us giving sound advice and encouragement and was totally unflappable. She knows the Aberdeen market , the builders, …
5/5
GoogleSwoop team were very helpful. & very quick service.
Thanks for the review Siraj, glad our team could support you. Team Swoop
5/5
GoogleVery helpful and informative.
Thank you, really appreciate the feedback! Glad I could help and provide the information you needed. Don’t hesitate to get in touch if there’s anything else I can help with. Thank you, Dan
5/5
GoogleSimilar to all the other 5 star reviews, the service provided to me as a purchaser was extraordinary. We were kept up to date, offered help and assistance (surveyors, feedback on process, what next steps were etc). Their deep knowledge of the area, the property market and contacts are unrivalled. Thank you both Ryan and Sam.
5/5
GoogleWe are pleased to have Luke at the beginning of our property viewing appointment. He knows how to make customers happy and needs. After that Emma Middleton took over our property buying process she is absolutely amazing person , she was …
Thank you so much for your kind words! We are thrilled to hear that Luke and Emma provided you with excellent service and made your property buying process smooth and enjoyable. Your recommendation means a lot to us, and we are grateful for the opportunity to assist you in finding your dream home.
5/5
GoogleI recently bought a property through Thomas Morris and the staff were excellent when I dealt with them. In particular, I would like to thank Amit for his brilliance in getting the deal across the line. Others who helped out include Fiona, …
Thank you Raja - I'm glad that you were so pleased with the service you experienced and will pass on your comments to the Royston team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Thomas Morris's Royston office has 959 reviews across four platforms: 875 on Google, 71 on Facebook (across the whole business), 1 on View Agents, 12 on Trustpilot (across the whole business).
Thomas Morris Royston is rated 4.6 out of 5 across all 959 reviews, and 4.6 out of 5 on Google from 875 reviews.
Yes. In The Trusted Agent 2026 awards: Thomas Morris, Royston won Gold; Thomas Morris, Ramsey won Platinum; Thomas Morris, St Neots won Platinum; Thomas Morris, St Ives won Platinum; Thomas Morris, Huntingdon won Gold; Thomas Morris, Biggleswade won Gold.
Thomas Morris Royston, 6 Melbourn St, Royston, Hertfordshire, SG8 7BZ.
