Thomas Morris Royston reviews

★★★★★ 1/5

Google

I've bought, built and sold properties every year for the last ten. We have a beautifully renovated house to sell in Whitley Lodge, with a substantial plot of land attached. After multiple calls, and no response to emails I'll take my business elsewhere. If 0 stars was an option I would have given it. For anyone selling a property over £350k, please look at the reviews/ratings before signing up with this company.

Sunny · 16 September 2025

★★★★★ 1/5

Google

Honestly, the most pointless review platform I’ve come across. I left a positive review for a property I stayed in for holiday, the property was lovely and we said we would stay again, the only criticism being that for a property which rents out for 1000 to 1500 a week they should be annually maintaining it better in the winter months when it’s out of season - eg decorating it and deep cleaning (which they hadn’t) They removed my review stating it breached the terms, how ridiculous to have a review platform that artificially moderates reviews, utterly pointless. In a nut shell, avoid using companies that use fee go as the reviews are not accurate reflections of customer experiences, as is demonstrated in the 2 star review they have in their own Google page, if this was a feefo page the review would have deleted all of these comments.

Lee · 19 June 2025

★★★★★ 1/5

Google

We purchased two businesses that used feefo reviews last year. Our other business use Reviews.io and Judge.me. We have, however, been trapped in 2 contracts that are specifically designed to trap their customers into paying for an entire year's worth of service, whether they want to or not. I'll be honest, I mis-read their terms as '90 days from renewal date' however, it isn't. It's "automatically renews and you can only give notice 90 days before the end of the period that you don't want to renew". If you miss that 90 days, you're trapped for the remainder of the 90 days PLUS another year on top. I thought contracts like this died with leased line telecoms put apparently, they are alive and well at feefo. Absolutely appalling contract with absolutely appalling customer service. There have been problems with the system since the beginning with invoices not being supplied, no access to the admin panel, failure to take direct debits leading to threats of suspension, failure of sales to upload (we have no idea why) and we're trapped and unable to ditch this appalling company for another year. Meanwhile, we've moved 1 of the two websites to a different platform and are now happily using Judge.me.

Guys · 19 June 2025

★★★★★ 5/5

Google

Fiona Barker was helpful, informative, friendly and always super quick to respond to emails and calls. We had some complications during our purchase and Fiona was excellent at negotiating with our seller, solicitor and estate agent - …

Amy · 4 October 2023

★★★★★ 1/5

Google

No longer trustworthy, will rather go with Trustpilot. Have just discovered that Feefo allow companies to manipulate their reviews! So much for 'unlocking' the value hidden in the voice of your customer. Feefo Case number: 31584981888

Nigel · 19 October 2025

★★★★★ 5/5

Google

Choosing Sam and Claire from Fine and Country to manage our house sale was one of the best decisions we made. The whole process was extremely smooth from beginning and the house was sold on Day 1 of the viewing because of their efficiency - Thank you

Nandini · 26 June 2025

★★★★★ 1/5

Trustpilot

Do avoid Thomas Morris at all costs

My process of purchasing a property started in April 2022. From my first viewing I mentioned to the agent, I got a pet, I also mentioned it on my second viewing with the manager of the branch ( with my friend being a witness) who said that they have known the landlord and the vendor ( deceased) and ensured me that it shouldn't be a problem. Nothing was noted in the advert either. The office recommended me a mortgage adviser but we had an issue getting a decent mortgage due to location and therefore lower price was proposed and accepted. Paid £490 for the mortgage advisor. Meantime I started the process with the solicitor, paid for the search ( approximately £350) and the nightmare began. It took 5 months to go through the process. At one point the solicitor 'disappeared' without even sending an email or someone from the office having the courtesy to contact me that she is on long leave. I could not reach out the office ( message on the phone about how busy they are and I should contact my solicitor), and my solicitor not answer( another message about how I will hear from her when she is back but not said when) and the estate office did not even bother to check on the process - why would they, it is not high purchase, right? If I remember correctly it was for about a month. Absolute nightmare in communicating, yeah emails were sent out if I chased it, the estate office would send their email but that was it, weeks and weeks of waiting but no one really got to the bottom. I raised my concerns with my solicitors and the agency so many times but I hardly got any reasonable advice apart from 'it's up to me how Am I supposed to know what the process is like - isn't that the reason why people hire professionals to make the process safer and easier for them? 5 months in, in addressing last two enquiries, suddenly the landlord does not accept pets. Where was my solicitor and what kind of job was she doing when this was the potential risk? Where was the estate office in communicating with the landlord who they knew to know this in the first place so I would even bother to start the process? Why was this not in the advert? So about £850 shorter, wasted 5 months of my life on this, with a rapid increase in the mortgage rates atm where I could move on and buy something by then, the solicitor did not even bother to forward me the last communication with the vendors' solicitor so I can see how things were closed off. We agreed she would not address one point, totally dismissed. Basically I hired a admin for sending the emails in and out but when I suggest a meeting with the vendor and landlord, I was told that I could say something inappropriate. Interestingly, there is no problem to communicate with the sellers with other properties, they often show you around. Very unprofessional. Maybe you jump around people who buy expensive properties, but you should be ashamed of yourself - both offices for dealing with clients this way. Disgrace. Everyone was aware I got a pet, and no one was bothered. The estate office did not even have the guts to call and say we are sorry. In 2022 there are landlords who think that dog barking is an unjustifiable reason while barking is a natural way of communicating for canines and I work from home full time. Plus there was a change in law recently on this so where was my solicitor and where was the agency???????? Never ever. Shame on you, all of you.

Jana · 7 November 2022

★★★★★ 5/5

Google

These guys were thoroughly professional. My house was on the market for 2 weeks, tho a week of that was waiting for the EDC evaluation, that was done on the Tuesday with pics taken the same day, by the Friday my house was sold!!! Amazing

Julian · 10 July 2025

★★★★★ 5/5

Google

Recently bought a property on Pershore Road with Emma assisting me throughout the purchase. The team has been great, easy to deal with and always happy to help.

4VAS · 2 January 2026

★★★★★ 4/5

Google

I really seamless experience with M&M. No sales process can always be straightforward, but despite this, the team continued to keep us up-to-date with any news. I would recommend selling your house through M&M!

Kellie · 26 October 2025

★★★★★ 5/5

Google

Fantastic service from the team. I usually find the process stressful, but not with PrestonBaker. …

Rob · 31 March 2026

★★★★★ 5/5

Facebook

My coworker referred me to MRS Kirkland Tina. He and his family spoke highly of her and said she was military friendly, so I decided to reach out to her. From out first interaction, I was very pleased. She was clearly very knowledgeable and seemed dedicated to her clients. As a first time of my investing, I was anxious about the process, but MRS Kirkland Tina took the time to provide me a virtual orientation that covered everything one would need to know to get started. I ended up investing with her with $5,00 because of the area I was looking to purchase in. MRS Kirkland Tina was also phenomenal! MRS Kirkland Tina checked in with me and I'm now earning $6,900 weekly and always available anytime I had questions. MRS Kirkland Tina ensured that I felt comfortable through the entire process and made it enjoyable! I highly recommend this realty company! Contact her viaEmail:kirklandtina7@gmail.comWhatsApp: +1 (970)638-3982

Yõüng · 5 October 2022

★★★★★ 5/5

Google

We employed TM for the sale of our house. In my experience TM were honest folks who never just told me what I wanted to hear which I found refreshing. Big thanks to Amit and Fiona who gave us winning advice throughout. They got us over the …

Mark · 4 October 2022

★★★★★ 5/5

Google

We dealt with M&M in the past month or so in getting our rental home on a tight timeframe. We had Vincent dealing with everything who was great from start to finish. He was efficient and got us all the answers we needed and dealt with any …

Paulina · 26 May 2025

★★★★★ 5/5

Google

Amit was great at every stage of our purchase. Always there to help tie up loose ends and contact the seller for us. Went above and beyond to stay in contact and keep us updated at every stage. Brilliant service!

Cam · 22 June 2023

★★★★★ 5/5

Facebook

Excellent trading platform and great overall trading experience, I have been using this broker service for quite some time and I am truly satisfied with the services, Swift withdrawals, and prompt customer service Perfect and honest broker company, I really had a great time trading with this broker company Withdrawal is fast and services are all efficient I invested $500 and made a profit of $6,050 within a week if you are looking for a good investment platform quickly contact Mr. Ethan Payne Via,Email: ethanpayne700@gmail.comWhatsApp:+44 7862 075181

Pamela · 22 September 2022

★★★★★ 5/5

Google

The Swoop system was simple and straightforward to use. I submitted my application and had a loan approved within a week. Overall, a smooth experience, I would recommend it to anyone looking for a quick and easy loan.

Victor · 20 September 2025

★★★★★ 1/5

Google

Unless. Dont bother with them. We have more then enough collateral to cover what we asking for and they are refusing to help us. Waste of time.

Sean · 20 December 2025

★★★★★ 5/5

Google

dealing with Luke in swindon has been a blessing so far. really friendly and helpfull. just what you need when going through a long and sometimes stressfull process

Tom · 10 December 2025

★★★★★ 5/5

Google

Chloe Hart showed me around the property and was very pleasant and was very helpful. She answered all my questions. I was very impressed.

Amanda · 12 January 2026

★★★★★ 5/5

Google

We dealt with M&M in the past month or so in getting our first rental home. We had Vincent dealing with everything who was great from start to finish! He was efficient and got us all the answers we needed and dealt with any enquiries we …

Stevie · 26 May 2025

★★★★★ 5/5

Google

Great experience selling my place in Royston. Selling property is always stressful, but great to know I had a team who were working hard in the background to get it over the line.

Niall · 20 October 2025

★★★★★ 5/5

Google

In an extremely tough housing market Claire and Sam did a fantastic job selling our house in a very short time scale after another estate agent failed to do so in 6 months. They provided sound commercial advice and were very proactive in …

Catherine · 26 June 2025

★★★★★ 1/5

Google

Just adding my name to the seemingly endless list of people who have had negative but honest reviews rejected.

M · 19 February 2026