Trusted Agent profile · Royston, Hertfordshire

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Thomas Morris Royston reviews

★★★★★ Excellent

959 reviews across 4 platforms

6 Melbourn St, Royston, Hertfordshire, SG8 7BZ

Part of Thomas Morris, see every office.

Thomas Morris's office in Royston, Hertfordshire, at 6 Melbourn St, is rated 4.6 out of 5 across 959 reviews on four platforms, including 875 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards, one of six awards Thomas Morris won in 2026.

Google logo

4.6 / 5

875

Reviews on Google

This office

Facebook logo

4.7 / 5

71

Reviews on Facebook

Business-wide

View Agents logo

5.0 / 5

1

Reviews on View Agents

This office

Trustpilot logo

12

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reputation Matters · videoWatch: Steve Thompson on winning with Google reviewsSteve Thompson, Thomas Morris · 16:42

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Awards

The Trusted Agent 2026 results for Thomas Morris, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Royston office, from every platform, shown as written. First names only.

5/5

Google

Fantastic experience with Fraser Wheeler. All the staff are very friendly and helpful. Thanks for finding us a buyer so quickly so we were able to proceed with our purchase.

Charli · 16 June 2025

5/5

Google

It was a fantastic period with Thomas Morris. Quick to attend to any worries. Concerns are dealt with until we are happy. I would always go for TM.

Robert · 20 March 2024

Agent replied · 30 December 2023

Thanks for saying "I would always go for TM" - we're obviously delighted with that! We really appreciate your 5 star rating too Robert.

5/5

Google

Swoop offered a superb service overall. We had a poor experience from our own bank, Barclays who took more than 3 months without any substantive progress on our CBILS application. We were assigned a dedicated Accounts Manager by Swoop who got our loan approved in 5 days and the money was in our account shortly afterwards.

Adnan · 20 June 2021

Agent replied · 20 June 2026

Hi Adnan, thanks for the kind review and very glad to hear you had a positive experience with Swoop. We look forward to helping your business again should you need our assistance. Jimmy

5/5

Google

We had an great expirence with the house view with Holly Watkin, and even tho she had been speaking for all morning and got an Sore throat. She still spent so much time explaining every part of the house for us and it was so clear. …

Christopher · 4 October 2022

Agent replied

Hello Chris and Kk - I'm so pleased that Holly and the team looked after you so well.

5/5

Google

I just recently signed the tenancy agreement for one the lovely flats in Town Bridge Mill, which I strongly recommend (high standard kitchen appliances, floor heating, great wall isolation means low cost of gas and electric)such a nice a …

JUSTYNA · 26 May 2023

Agent replied · 26 May 2026

Hello Justyna, thank you for your excellent review of our lettings team. We are so pleased to hear (and see) how well you are settling into your new property! We wish you all the best. M&M LB.

5/5

Google

Chloe and Dan are both extremely great people to work with! Professional, helpful and always willing to support and go the extra mile!

Sia · 15 June 2024

Agent replied · 15 June 2026

Thanks so much for the revEWE Sian! We love working with ewe 🐑 ❤️ …

5/5

Google

After Dad passed and we had the job of dealing with the estate etc we tried a different Estate Agents first. This was unsuccessful so swapped to TM and glad we did. We experienced a few issues along the way, mainly with Probate! The staff …

Iain · 4 October 2022

Agent replied

Thank you Iain - I will pass your comments om to the Royston team.

5/5

Google

Excellent. Nothing else to say really but I'll say it anyway. Edward was endlessly patient, charming and helpful. He started off giving great advice on how we might best present our house to make it as appealing as possible. Once we'd done …

Peter · 25 June 2020

5/5

Google

All of the staff at the Bournville branch were always helpful and professional in all of my dealings, whether via email, on the phone or face to face. I was kept fully informed about every viewing and the outcome, Once a sale had been agreed, I received regular updates on progress and it was clear that staff took the initiative when dealing with either my own or the buyers solicitors. In particular I would like to mention Rachel who was always honest in terms of managing expectations during covid, through the process of selling my father's flat. thank you.

Paul · 2 July 2022

5/5

Google

Very professional and helpful with our purchase

Laura · 11 January 2026

5/5

Google

I just seen Dominic today in the Royston’s office and I left with a smile on my face! Really pleased that I registered with Thomas Morris. Putting a lot of faith and hope onto Dominic and Thomas Morris’ shoulders to help us find our first home 😊 …

Teodora · 22 June 2022

Agent replied

Thank you Teodora.

5/5

Google

Tom was exceptionally professional, resilient and tenacious with the sale of our house. I would absolutely recommend Fine & Country St Albans.

Emma · 13 June 2023

1/5

Google

Had a bad experience with a company that left me out of pocket by over £500. Wanted to leave a negative review to warn others but Feefo have not published it. I heard that Feefo work for the companies to try and make them look good and …

Martin · 19 June 2022

Agent replied · 19 June 2026

Dear Martin, Thank you for sharing your thoughts with us. … More

5/5

Google

I purchased a property through mark at fine and country and had a highly problematic chain, Of all the estate agents (of which there are lots) I have dealt with mark was the most transparent, helpful and proactive. If another estate agent was dealing with our purchase it would likely not have got done. He always had time to talk, went out of his way to help the process (even with the chain below me) and was incredibly fair throughout when negotiating a myriad of associated things to do with the purchase.

Antony · 13 June 2022

5/5

Google

Thank you to Tom and Mark at Fine and Country. Very professional estate agents and the process from start to finish has been exemplary. Look forward to working together in the future.

Ben · 13 June 2022

5/5

Google

Had a great experience with this company especially with Amit. Answered any questions I had in a timely fashion and chased things regularly without being prompted.

Alex · 20 March 2024

Agent replied · 26 August 2023

Thanks Alex - I will let Amit and the team know about your comments.

5/5

Google

I have used the services of Thomas Morris Royston on two separate occasions now. Both times I found them to be very professional and thorough. They kept me updated with regular progress reports. Very friendly and knowledgeable. In the future if I need estate agents services, I would not hesitate to call Thomas Morris...

Nick · 22 June 2021

Agent replied · 21 June 2024

HI There Nick - Thank you very much for your review and rating and thanks for using our services... TWICE!

5/5

Google

I have been a professional in the Property Business for 38 years and cannot fault the service from the TM team through the sale of the property achieving a higher than expected price. They did what it said on the packet by fulfilling our …

Ivor · 4 October 2022

Agent replied

Wow Ivor - that’s quite a review and THANK YOU! I will ensure that the Royston team an Amit are made aware.

4/5

Google

We used Marriotts to sell our property to relocate to a different area. The staff worked hard to get us where we needed to be and Jo managed to see the purchase through successfully despite some delays. We are very grateful to everyone that worked on our sale and would us Marriotts again

Eleanore · 9 June 2021

Agent replied · 9 June 2026

Thank you for taking the time to give us your feedback Eleanore, we really appreciate it. We are pleased to hear of your positive experience with Jo and will be sure to pass on your kind words.

5/5

Google

Having sold 3 of our families property’s I cannot praise the Royston team enough. Throughout the process Dominic, Amit and Fiona have been thoroughly professional , approachable and supportive throughout. I cannot recommend them highly enough.

Carol · 22 June 2023

Agent replied

Wow - thanks Carol! Selling THREE properties through our Royston office really is something special. We REALLY appreciate your review and rating.

5/5

Facebook

Being thankful not only shows good manners, but a simple expression of thankfulness can go a long way in relationships and communication with others. It not only enhances our own lives, but makes other people feel appreciated,I just withdraw my profit of $6,548 to my account thanks alot to MRS MELISSA CRYPTO, I now have full trust on you now, I started with $650 you can also give it a try, MRS MELISSA CRYPTO is real..You can reach her now on:Email melissacrypto253@gmail.comWhatsApp :+1 (424) 341-3587

Odutola · 3 April 2022

5/5

Google

We've sold two properties through Thos Morris in recent years, both quite different in value/character. On both it has been highly proactive, and adept at presentation, achieving a swift line up of viewings resulting in a quick sale. If only the conveyancing process was as speedy!

Beverley · 22 June 2022

Agent replied

Hi Beverly and thank you for your post and rating. We're glad to have been able to help you AGAIN and look forward to doing so in the future.

1/5

Facebook

do not want to pay deposit back when the promised. they treat tenants like scum. no hot water or heating for 3 weeks in winter with a under 2 in property. had to move out because landlady selling. house is now sold. we still have no deposit paid back. you are talked down to, they only put landlord 1st.

Richard · 11 July 2019

Agent replied

I'm very sorry to hear of your concerns. I understand that the Manager of our Property Management team is emailing you directly.

1/5

Google

If they treat their tenants the way they treat their prospective tenants then we’ve dodged a bullet. Lied to me on the phone and then never called us back. Previously offered callbacks never upheld. Shockingly ran, and from speaking to other people in the Whitley Bay area they’ve had similar experiences. Steer clear.

AJ · 16 May 2024

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Thomas Morris Royston

How many reviews does Thomas Morris Royston have?

Thomas Morris's Royston office has 959 reviews across four platforms: 875 on Google, 71 on Facebook (across the whole business), 1 on View Agents, 12 on Trustpilot (across the whole business).

What is Thomas Morris Royston's rating?

Thomas Morris Royston is rated 4.6 out of 5 across all 959 reviews, and 4.6 out of 5 on Google from 875 reviews.

Has Thomas Morris won any awards?

Yes. In The Trusted Agent 2026 awards: Thomas Morris, Royston won Gold; Thomas Morris, Ramsey won Platinum; Thomas Morris, St Neots won Platinum; Thomas Morris, St Ives won Platinum; Thomas Morris, Huntingdon won Gold; Thomas Morris, Biggleswade won Gold.

Where is Thomas Morris's Royston office?

Thomas Morris Royston, 6 Melbourn St, Royston, Hertfordshire, SG8 7BZ.

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