Alex Neil Estate Agents Rotherhithe & Canada Water reviews

★★★★★ 5/5

Google

Had a fantastic experience with Alex Neil, in particular Kirstin at the Surrey Quays branch - great customer service and very knowledgeable. Thanks again for all your help!

Margaret · 29 October 2021

★★★★★ 5/5

Google

Buying through Alex Neil has been a great experience. Matteo has guided me through the process and made sure everything has progressed smoothly and efficiently! cannot wait to collect my keys on completion day! Would highly recommend Alex Neil to my friends, family and anyone else looking for professional estate agency service. Thanks for everything.

Michael · 22 November 2023

★★★★★ 5/5

Google

My partner and I brought a property in the Canada Water area through Matteo and Andrew. I must confess having brought and sold a few locations, the support and perseverance provided by the team was fantastic and always kept us well informed. Would definitely engage their services in the future!

Wayne · 25 February 2024

★★★★★ 5/5

Google

From the beginning to the very end of the sale process we received an excellent service from Alex Neil in South London branch. We were immediately impressed by Sara’s knowledge and experience and particularly by her familiarity with the area. We were kept informed throughout with feedback from all viewings by her and Tommaso. The sale was ongoing during the start of the pandemic, but despite this Alex Neil immediately hit the ground running as soon as the lockdown was eased and were able to close the sale under difficult conditions. The fees are very reasonable for such a high quality and professional service, I would highly recommend them.

Richard · 11 September 2020

★★★★★ 1/5

Google

Suddenly stuck a board sign saying 'let by' in front of our building of 6 flats. Put a fake listing online, with only a photo of the outside accompanied by imaginary generic info about the inside. I called the office to check and the lady falsely claimed that the flat had been let out. All 6 of us confused tenants checked with each other and none of us were moving out, nor had any contact with that agent, meaning this estate agent just put that sign there without any consent. Just free and false advertising for them. Unethical & misleading. Avoid.

Melissa · 29 July 2020

★★★★★ 1/5

Google

Completely unprofessional. Several of the agents are contacting me on a a daily basis for weeks in spite of being told at least 5 times that I have concluded my search and do not want any further contact with them. I am annoyed that I even sent out a simple question regarding one of their flats on zoopla as this is how they got the details in the first place. Only way of stopping them is blocking numbers/emails as they do not listen. Unfortunately, this is not a fail-safe approach as they will use other emails and numbers to contact you. Should this continue I will book out appointments under various names and numbers to arrange for viewings and never show. I will also bombard them with countless emails and enquiries to send them on a futile run for their commissions which they no doubt want considering how keen they are on chasing you down...

Wojtek · 29 July 2020

★★★★★ 2/5

Google

We viewed a property on Vassal Road SW9 with Alex Neil estate agents. I wouldn't usually leave a review of an agent based on one viewing but it was so bad I felt I had to. The telephone manner of the agent was unprofessional; shouting down the phone to be heard over the loud house music playing in the office. The property itself was a joke and nothing like the photos. This would have been understandable if priced accordingly. The agent clearly had no idea about the construction of a building. A general understanding of buildings, their construction and maintenance should be a prerequisite for a professional selling a property considered by them to be worth £525k. Instead he just lied and made up facts. He told us, completely inaccurately, that the massive crack in the plaster on the stairs was there because it was irreparable; that the reason why the floor was uneven was because the builders ran out of concrete (even though it was obviously a suspended timber floor); and then said the bucket catching water dripping from the ceiling of the bedroom was due to condensation! I'm giving two stars on the basis that it was the sellers that insisted the property be marketed at £525k.

Amy · 29 July 2020

★★★★★ 1/5

Google

Warning to fellow landlords, Beware of this very greedy estate agents. I instructed them to find tenants for my property. They send you pages and pages of small print terms and conditions which you have to agree to to complete the paperwork. What you are agreeing to is that if your tenants decide to stay on, then AlexNeil will ask you for their commission for the new period otherwise they will descend on you like a ton of bricks and threaten you with legal action if you do not pay. Other decent estate agents in the area will charge you commission for tenant finding for the initial contract period and that’s it. I would never use them again. You have been warned

Wafik · 29 July 2020

★★★★★ 5/5

Google

I approach Alex Neil because I was looking for a place to rent and they really help during all the process particularly Tommaso and Sara were very helpful.

Nancy · 28 March 2021

★★★★★ 2/5

Google

We viewed a property on Vassal Road SW9 with Alex Neil estate agents. I wouldn't usually leave a review of an agent based on one viewing but it was so bad I felt I had to. The telephone manner of the agent was unprofessional; shouting down the phone to be heard over the loud house music playing in the office. The property itself was a joke and nothing like the photos. This would have been understandable if priced accordingly. The agent clearly had no idea about the construction of a building. A general understanding of buildings, their construction and maintenance should be a prerequisite for a professional selling a property considered by them to be worth £525k. Instead he just lied and made up facts. He told us, completely inaccurately, that the massive crack in the plaster on the stairs was there because it was irreparable; that the reason why the floor was uneven was because the builders ran out of concrete (even though it was obviously a suspended timber floor); and then said the bucket catching water dripping from the ceiling of the bedroom was due to condensation! I'm giving two stars on the basis that it was the sellers that insisted the property be marketed at £525k.

AMM · 9 February 2020

★★★★★ 5/5

Google

Thanks Matteo for your help!!

T'yana · 4 November 2023

★★★★★ 5/5

The Trusted Agent

Dealt with the viewing of a property to let

Dylan was really helpful in getting two viewings with very short notice. His knowledge of the area and the house were great, which really helped our final decision, and made the whole process go smoothly and quickly.

Anton · 22 August 2015

★★★★★ 1/5

Google

I complained about the broken furniture in my apartment in May, and the agent said they would send someone to fix it. Nothing happened. Then an agent called me saying they had lost the key to my apartment. I went to their office and it turned out the key had always been in their possession. I complained about the broken furniture again. The agent said “oh I am so sorry! I’ll send someone to fix it!” Nothing happened. Now even more furniture are broken. I called and was told they would send someone to fix them. Again, nothing happened! I figure they don’t really want to fix the furniture, so that at the end of the contract they will blame me and take the deposit. What a shame. To follow up with what I wrote earlier: Three weeks after I complained here on google map and was again promised someone would fix the broken curtain, blinder, cabinet and bed, nothing has happened! Two weeks ago, a guy came with a ruler, stayed for 10min, and measured a thing or two, and said he would come to fix the furniture. Then, as you might expect, he or Alex Neil never contacted me again.

Xiaolei · 10 December 2019

★★★★★ 2/5

Google

We viewed a property on Vassal Road SW9 with Alex Neil estate agents. I wouldn't usually leave a review of an agent based on one viewing but it was so bad I felt I had to. The telephone manner of the agent was unprofessional; shouting down the phone to be heard over the loud house music playing in the office. The property itself was a joke and nothing like the photos. This would have been understandable if priced accordingly. The agent clearly had no idea about the construction of a building. A general understanding of buildings, their construction and maintenance should be a prerequisite for a professional selling a property considered by them to be worth £525k. Instead he just lied and made up facts. He told us, completely inaccurately, that the massive crack in the plaster on the stairs was there because it was irreparable; that the reason why the floor was uneven was because the builders ran out of concrete (even though it was obviously a suspended timber floor); and then said the bucket catching water dripping from the ceiling of the bedroom was due to condensation! I'm giving two stars on the basis that it was the sellers that insisted the property be marketed at £525k.

Amy · 26 November 2019

★★★★★ 5/5

Google

Sara has been great from beginning to end. She knew exactly what I was looking for. I want to thanks Rabeya too that helped me with the reference process

Cesar · 10 November 2020

★★★★★ 5/5

Google

Overall I had a very good service and I want to thanks the team and especially Sara that sold our home. We wish you a great New Year!!!

Marcus · 9 January 2021

★★★★★ 5/5

Google

I have dealt with Sara at Alex Neil. Couldn't have ask for better service from start to finish of the sale. I will definitely come back to you in the future

Mara · 13 January 2020

★★★★★ 5/5

Google

I brought my flat in Baltic Quay via Jon in 2003 I recall several issues regarding the parking spacing and water issues to the car park - he assisted me throughout and I thank him for it - to my surprise he still works for the company!!! I used them in April 2019 to sell and they got an offer for me in 3 days. Great service and I am forever thankful for 16 great years in SE16. Thanks ALEX NEIL

Gemma · 5 August 2019

★★★★★ 1/5

Google

I Mr G A Baloch have rented a property from alex o neil from begining the process from viewing and explaining by an agent sara c0mpletly out standing profesional really convincing no time wasting nice 4 bedroom house once its gone to another department management things get worse and unacceptable from initial paper work till now i feel like i am trapped in lawless un profesional group of individual who dressed nicely but lack of knowledge no team work since i moved in i have not receive my check in report i have quite fe issues in the property it takes them weeks to respond no matter how seriouse or emergency is 1.sign board of to let still on the property 2. there is a cycle locked on the stairs got rusted (previouse tenants) really enoying 3.hallway heater is not working since moving date (06/10/2018) 4.light bulb in living room is full stain now after weeks weeks calling and visiting the office learned this there is no team work no managment in this office i read the review i and went to this office i am a foreighner came to uk as a buisness investor visa with my family seen this kind of things shocked and saden me 3 weeks ago i had another issue water leak from roof 0n 17/11/2018 late evening 9 pm this cause caused power cut off i checked and one by one realise there is a water going from one bedroom to the ground floor garage call the electric provider to get some advice because there is no advice who to contact in emergency on tenancy agreement ended up i have to take the fuse off from the garage to keep the rest of the house with electric because its cold i have desperately waited monday call the office told to email us was not use to with that kind treatment well finally sent the managment an email with pictures and damamge of the leak 5 days later some one suddenly appear on door ask for access check everything took pictures and went to inform the office to send profesional just imagine leak with full extend one of the bedroom is soaked carpet is wet walls ceilings all getting mould after a week long wait smell is horrible i have email called and sent my wife and cousin to office to ask they managment staff have promissed 04/12/2018 between 2 pm to 4 pm builder will come to solve the problem and taken mobile no of my wife and my cousin written on diary but exactly 3pm received a call from office no body is answearing the builders phone which i refused my cousin refused to aceept specially he told them we are at home just 30 min before i realise that owner of alex o neil lost the control or intrest of his company reputation just being too relax doesnt matter he is getting enough which also sad i have very big comunity who rent and owns property i am uploading pictures and video clip of the damage it could have very easy and cheap if it could have resolved or control the leak to save me and my family this stress and poor landlord causing him lot money on this damage I WOULD RECOMEND THAT ALEX O NEIL NEEDS BIG IMPROVEMENT IN MANAGMENT SOMETHING HAS TO BE DONE TO RESOLVE THE REPUTATION OF BIG NAME ALEX O NEIL I AM VERY FLEXIBLE AND UNDERSTANDING PERSON AND A FAMILY MAN I AM PAYING £2200 PER MONTH RENT TO MAKE MY SELF AND FAMILY COMFORTABLE

Ghulam · 30 July 2019

★★★★★ 5/5

Google

I use Alex Neil to sell my flat and I have to admit that they are very professional all the way during my sale, A big thanks to Tom and Michelle.

Jamie · 15 December 2019

★★★★★ 5/5

Google

Can I just take a moment to say Thank you to Renatta? She was so helpful and offered so much support in looking for a property! 100% recommend.

Ciprian · 10 November 2020

★★★★★ 5/5

Google

My wife and I received an excellent service and we would highly recommend. Nothing was too much trouble, everything was explained to us in great detail and we appreciated the honesty and support. Selling and buying is very stressful and Alex Neil helped to make the transition as smooth as possible. Thank you!

Jason · 26 September 2023

★★★★★ 5/5

Google

Listed my property for rent last Monday, 10 viewings in Tuesday, new tenants move in next week. Cracking service from Matteo and his team.PositiveProfessionalism

The · 24 August 2021

★★★★★ 5/5

Google

Matteo provided indispensable help as I purchased my first property. It was great to have a friendly contact who could provide me with regular updates on the process. I will miss our regular chats! Whenever the legal process got tricky, I could call Matteo and he would unblock the situation.

Charles · 19 November 2023