Every review we hold for the Rotherhithe office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleDuring this year Matteo and Andrew at Alex Neil progressed the sale of my property efficiently. After the first sale fell through a second buyer was found and now I am happily moved into my new home.
Trevor · 16 December 2023
Agent replied · 30 December 2023
Dear Trevor, Thank you for your positive comments about your property journey with Alex Neil. We were delighted to read about your experience of dealing with our team. Also, we are pleased to receive such positive feedback and look forward to helping you with future moves.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleAlex Neil sold my flat in Canada Water. The service was friendly and straightforward, they even managed to sell my property above the asking price. Will definitely recommend using their services if you need your property sold in the area.
Kamruzzaman · 26 September 2023
Agent replied · 25 November 2023
Dear Kamruzzaman Malek, Thank you for taking the time to review your experience of dealings with our team.
It's fantastic to hear from satisfied customers, and we hope you'll return and use our services again.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
The Trusted AgentRecommended!
Dylan was great into sorting things. Quick, always prompt and very efficient. Also discreet and professional – which I value very much.
A customer · 14 August 2015
Agent replied · 18 August 2015
Dear Simone, Thank you for adding this review we wish you all the best in your new property and look forward to any future dealings
★★★★★ 5/5
GoogleThank you Sara and Augusta .
Thank you for finding me my perfect home
Luiz · 10 November 2020
Agent replied
Dear Luiz Sousa,
Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleAs an experienced investor Ive always found Matteo to be professional, friendly, knowledgeable and excellent to work with. 5 stars!
Rebecca · 4 October 2024
Agent replied · 25 October 2024
Dear Rebecca, Thank you for taking the time to review your experience of your dealings with Alex Neil. It's fantastic to hear positivity from home movers, and we hope you'll return and use our services again.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleI had a fantastic experience with Andrew at Alex Neil Estate Agents while viewing a property. His professionalism, knowledge, and attention to detail were evident throughout the entire process.
Milu · 25 April 2024
Agent replied · 23 August 2024
Dear Milu, Thank you for taking the time to review your experiences of dealing with our Rotherhithe team. It was pleasing to read your comments, and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleQuick, efficient, responsive.
Best agent I dealt with
Thank you Sara and Rafael
Liviu · 11 October 2020
Agent replied
Dear Liviu,
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
Googlethank you Sara for the brilliant support received while selling my property
Ethan · 9 January 2021
Agent replied
Dear Ethan
Thank you for your comments, we were very pleased to read about your experience of dealing with our team.
We are proud to receive such positive feedback and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
Googlegreat customer service received by Sara and the team.
will definitely recommend
Karina · 10 November 2020
Agent replied
Dear Karina.
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleAlex Neil estates agents are absolutely fantastic! They have a great team that go above and beyond to help you find the perfect home. I had a wonderful experience with them and highly recommended there services.
Mark · 26 September 2023
Agent replied · 25 November 2023
Dear Mark, We appreciate you leaving this feedback on your experience dealing with us. It is always pleasing to hear from satisfied customers, and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleWe’ve just sold our property using Alex Neil and we are exceptionally happy with the service that Augusta and Sara gave us. They were really efficient, knowledgeable, courteous and above all effective.
The support we have received during these challenging times was priceless. They always kept us up to date and liaised with our solicitor if and when required.
John · 11 October 2020
Agent replied
Dear John,
Thank you for taking time out to review your experiences of dealing with our office team.
It was pleasing to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleI was in a process of purchasing the property when the lockdown stated. It was a very stressful and challenging time for us all and Sara and Augusta always kept in touch during this times encouraging me and just making sure that I was holding there at times. I’m so happy with their service in personal and professional level.
Melanie · 11 October 2020
Agent replied
Dear Melanie,
Thank you for your comments, we were very pleased to read about your experience of dealing with our team.
We are proud to receive such positive feedback and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents
★★★★★ 3/5
GoogleUpdate (30 Dec 2020):
The tenants that Alex Neil found for us had lost their jobs and stopped paying rent. It took two months to resolve the refund of fees that were collected upfront. We would advise landlords to check carefully the terms and conditions, specifically what happens to the fees collected upfront when the tenant leaves early.
Eric · 9 January 2021
Agent replied
Dear Mr Lam,
Thank you for taking the time to leave your comments, it is of course disappointing to read them.
We sincerely apologise to you for any service issues within our control that subsequently fell below your expectations.
We would welcome the opportunity to resolve any outstanding matters that you have, please detail them to us using headoffice@alexneil.com.
Please provide the subject property address, your contact details and we will endeavour to resolve things to your satisfaction.
Also, please bear in mind that general response times can be impacted due to the lower staff levels we are maintaining whilst navigating the global pandemic.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleI have recently purchased a property with the help of Sara Garzelli.
She has been extremely effective and professional and I would not manage to complete the purchase without her precious assistance. Buying a flat is complicated and people who are willing to work hard, assist you and go above and beyond are mostly welcome. I absolutely recommend her.
Juanito · 11 September 2020
Agent replied
Dear Juanito.
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleIncredible experience with Calli. She effortlessly assessed my property and swiftly found a buyer, despite the current market's challenges. I received a fantastic offer sooner than anticipated. I wholeheartedly recommend both her and the company!
Kwasi · 26 September 2023
Agent replied · 25 November 2023
Dear Kwasi, Thank you for taking the time to review your experience of dealings with our team.
It's fantastic to hear from satisfied customers, and we hope you'll return and use our services again.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleThank you Sara for find me my perfect flat
Very polite lady
Neetas · 8 February 2020
Agent replied
Dear Neetas,
Thank you for taking time out to review your experiences of dealing with our office team.
It was pleasing to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleI have been renting a property through Alex Neil Estate Agents for over 4 years now.They are very professional and excellent,every issue which has been reported in the property eg.drain blockage or water leak was fixed immediately by very experienced and professional contractors.The customer service is very polite and friendly .I highly recommend Alex Neil Agents.This is the agent surely you can trust.
Marcin · 9 June 2018
Agent replied
Dear Marcin Drelich
Thank you for adding this review, I was very pleased to read your comments and thank you for using our services, we look forward to many future dealings.
Kind regards
David Hatch, Director
★★★★★ 5/5
FacebookMurray was great to work with!!! I would definitely recommend Alex Neil Real Estate!!
Jamie · 31 October 2018
Agent replied
Thank you Jamie for such a nice review for Murray. We are very pleased that you are happy with his assistance and we look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents
★★★★★ 5/5
GoogleI have been renting a property through Alex Neil Estate Agents for over 4 years now.They are very professional and excellent,every issue which has been reported in the property eg.drain blockage or water leak was fixed immediately by very experienced and professional contractors.The customer service is very polite and friendly .I highly recommend Alex Neil Agents.This is the agent surely you can trust.
Marcin · 14 January 2018
Agent replied
Dear Marcin Drelich
Thank you for adding this review, I was very pleased to read your comments and thank you for using our services, we look forward to many future dealings.
Kind regards
David Hatch, Director
★★★★★ 5/5
The Trusted AgentExcellent service!
Anneleen has been very efficient, friendly and professional.. I would definitely recommend her to other landlords.
John · 27 August 2015
Agent replied · 1 September 2015
Dear John T,
Thank you for adding your comments regarding the services provided by Anneleen, I am glad you enjoyed our services and we look forward to many future dealings, Kind regards David Hatch, Director
★★★★★ 5/5
FacebookI only have good things to say about this firm. I have tried a couple of agencies but Alex Neil was my final choice. What made the difference is the commitment of the team and the quality of customer service. In terms of fees, I think most agencies share similar fee structure but still Alex Neil had the best fee structure.
Vish · 31 October 2018
Agent replied
Dear Vish. Thank you so much for leaving your review. We are very pleased that you are happy with our staff and our services. We look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
★★★★★ 5/5
GoogleOverall this was an amazing experience, I wasn’t very sure where to start when going on a hunt for my house but Morel really delivered, answered all my questions and made the process really smooth. Would highly recommend! Like really you have to come here and see for yourself! Amazing customer service!PositiveQuality
Blessing · 24 August 2021
Agent replied
Dear Blessing Abiola,
Thank you for your comments, we were very pleased to read about your experience of dealing with our team.
We are proud to receive such positive feedback and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleBuying my first property from Alex Neil Estate Agents with Calli’s help was a dream come true! They made everything so smooth and simple. I couldn't be happier with their service!
Saphy · 26 October 2023
Agent replied · 25 November 2023
Dear Saphy, We appreciate you taking the time to leave this feedback. We valued your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers, and we hope you'll return and use our services again.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleAmazing experience dealing with Matteo. He managed to value my property and secure me a buyer just 3 weeks after marketing. One of the most difficult markets and still a great offer!
John · 26 September 2023
Agent replied · 25 November 2023
Dear John, Thank you for your positive comments about selling your property with Alex Neil. We were delighted to read about your experience of dealing with our team. Furthermore, we are proud to receive such positive feedback and look forward to assisting you with future moves.
Best regards,
Alex Neil Estate Agents
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