Every review we hold for the Rotherhithe office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI would like to express my gratitude for the service I have received over 7 years from the tenancy team. Always very professional, helpful, and speedy in its responses. In particular, the property management team that dealt with our requirements in a superb professional manner. Thanks for all your help during these years!
Melisa · 3 November 2017
Agent replied
Dear Melisa Estevez
Thank you very much for taking your time to add this review. I was very pleased to read about your experiences and thank you for using our Tenancy services. Kind regards David Hatch, Director
★★★★★ 5/5
The Trusted AgentTennant of 5 years
Alex Neil have been incredibly competent throughout my 5 years with them. Any issues with the property have been dealt with swiftly and any rent increases have been handled well with discussions between tenants and landlord encouraged.
I would thoroughly recommend doing business with them if you are moving to this area of London.
Charlie · 6 July 2015
Agent replied · 27 July 2015
Dear Charlie H,
Thank you for taking your time to add this comment. I was very pleased to read your comments about our Property Management team and we look forward to many future dealings. Once again thank you for adding this review, kind regards David Hatch, Director.
★★★★★ 5/5
GoogleSara did a fantastic job in finding us a home. She walked us through the entire process. She was responsive, professional and gave us all the information we needed to move forward. Thank you for all your help, honesty and guidance.
Jenni · 9 December 2021
Agent replied
Dear Jenni.
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleAndrew , very good and helpful !!
Kristiyan · 2 August 2024
Agent replied · 23 August 2024
Dear Kristiyan, Thank you for taking the time to review your experience of your dealings with our Rotherhithe Team. We hope you'll engage our services when you move in the future. Good luck in your new home!
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleGreat team of state agents. Professional, polite and efficient.
Martin · 24 June 2024
Agent replied · 23 August 2024
Dear Martin, We were grateful to read your positive review of dealing with our Rotherhithe team. Feedback is essential for improvement, and we are always proud to hear from satisfied customers. We look forward to assisting you with any future moves.
All the best from,
Alex Neil Estate Agents
★★★★★ 4/5
GoogleWe have used their services for our recent apartment in Bermondsey. The property management is fairly responsive and courteous. For example, they sent a plumber within a couple of days of informing them about a problem with our boiler. Props to the Property Management, for making my tenancy fairly smooth.
Sachin · 3 November 2017
Agent replied
Dear sachin vasant
Thank you for adding this review, I was very pleased to read your comments and thank you for using our services, we look forward to many future dealings.
Kind regards David Hatch, Director
★★★★★ 5/5
GoogleI purchased a property through Alex Neil with the help of Sara and Tommaso. She listened to me and adapted her approach to work for me.
She made what can be a stressful time so much easier. Highly recommended.
Waleed · 1 October 2021
Agent replied
Dear Waleed,
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleProfessional, great communication, showed a few properties and knew exactly what I was looking for. Would recommend.
Amelia · 2 December 2023
Agent replied · 30 December 2023
Dear Ameilia, Thank you for positively reviewing your experience of dealing with our team. We appreciate hearing from satisfied customers, and we hope you'll return and use our services again.
Best regards,
Alex Neil Estate Agents
★★★★★ 4/5
GoogleFriendly and patience when viewing the property
Panyaung · 25 May 2024
Agent replied · 23 August 2024
Dear Panyaung Yaung, Thank you for leaving this positive review about your experience dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 1/5
FacebookVery disappointed with the way this agent has treated my case. Tenants, beware!
I have paid the holding deposit for the tenancy at 3 athol square, e3. Have sorted the reference documents out within a day and have failed referencing. Have paid £540. My tenancy was meant to start on the 2nd of may, I have failed referencing on the 21st of April (which is reasonable time for the agent to find a new tenant). The agent didn't even give me any T & C's for the holding deposit and agent Kamen told me that in case I fail the tenancy, there will be an opportunity to present with the guarantor. But it wasn't the case. I have offered more names on the tenancy, the guarantor, asked for alternative options (which any agency usually has, something like paying more deposit), but it was declined right away. It's not a fair practise to charge £540 just for referencing (the standard referencing price is up to £150 per person) and for 'putting the property back on the market'. Very unprofessional and unreasonable expense. Have taken them to Small Claims Court after a legal advice from my lawyer. Wouldn't use again.
Manto · 22 April 2016
★★★★★ 5/5
GoogleVery professional company. Andrew really knew his stuff.
Paul · 25 April 2024
Agent replied · 23 August 2024
Dear Paul, We appreciate you leaving this feedback on your experience dealing with us. It is always pleasing to hear from satisfied customers, and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 1/5
FacebookWas excited to move into my new flat today and it was in a right state! Dirty floors, hairy plug holes, food still in the freezer from previous tenants that had been moved out for a month and no bed in the second bedroom. Phoned the office 5 times to complain and every time they said some one will get back to you today, which never happened. On the last time they said some would come round to see it, and nothing was done. Not impressed at all but not surprised either as I heard on the grapevine that their customer service was below average. Be wary of going with Alex Neil as it seems they're just about increasing their bottom line instead of helping people with their homes :(
Sam · 6 September 2014
★★★★★ 5/5
GoogleUsed Alex Neil, very professional and helpful Gary Church.
Paul · 26 March 2024
Agent replied · 23 August 2024
Dear Paul, Thank you for taking the time to review your experience of your dealings with Alex Neil. It's fantastic to hear positivity from home movers, and we hope you'll return and use our services again.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleRafael and Sara from the Canada Water branch were really helpful in assisting me with buying my first flat. They were quick to respond to viewings requests, called up to check in beforehand and was always on time.
Very knowledgeable
Andreas · 10 November 2020
Agent replied
Dear Andreas,
Thank you for your comments, we were very pleased to read about your experience of dealing with our team.
We are proud to receive such positive feedback and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
FacebookI cannot thank Do Yeon enough. He has worked so hard to find me the right place back in summer. I am very happy with everything and overall experience with Alex Neil was absolutely amazing. The admin & property management team are also hidden stars!
Nathan · 30 October 2018
Agent replied
Dear Nathan. Thank you so much for leaving your review for Do Yeon and the rest of the team. We are very pleased that you are happy with the service they provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
★★★★★ 5/5
GoogleHad a very good experience selling my flat in SE16 with Michael Worrell, very professional and went above and beyond in every aspect, Highly recommend.
Amy · 30 January 2023
Agent replied · 29 July 2023
Dear Amy, Thank you for leaving this positive review about your experience dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleA superb service from start to finish. I cannot fault Rebecca Donnelly for valuing my property, Lisa Cheung for completing the administration and Owen Setter for the Property Management of my property. As an overseas Landlord I feel at ease knowing my property is well looked after.
Liz · 27 November 2015
Agent replied · 25 November 2023
Dear Lizzie Man
Thank you for taking your time to add this review and rating. I was pleased to read about your experiences and thank you for using our services. We look forward to many future dealings, kind regards David Hatch, Director
★★★★★ 5/5
GoogleA superb service from start to finish. I cannot fault Rebecca Donnelly for valuing my property, Lisa Cheung for completing the administration and Owen Setter for the Property Management of my property. As an overseas Landlord I feel at ease knowing my property is well looked after.
Lizzie · 4 November 2015
Agent replied
Dear Lizzie Man
Thank you for taking your time to add this review and rating. I was pleased to read about your experiences and thank you for using our services. We look forward to many future dealings, kind regards David Hatch, Director
★★★★★ 5/5
GoogleI'm really happy with Sara.
She helped is with our flat hunting.
She has a wide knowledge of the real estate market and she is very professional as well as being easy to contact throughout.
Thank you, I'm pleased with your service
Marik · 13 January 2020
Agent replied
Dear Marik,
Thank you for taking time to leave this positive review about your experience of dealing with our team.
We were pleased to read your comments and look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 4/5
GoogleHelpful estate agents who took into account our priorities when showing us properties. As Propety Managers, they always responded to our requests in a timely and helpful manner. Much better than the other estate agencies I've experienced in London over the past four years. Recommended.
Rhiannon · 3 November 2017
Agent replied
Dear Rhiannon Garth Jones,
Thank you for taking your time to leave this review, I was pleased to read about your experiences with our services and we look forward to many future dealings. Kind regards David Hatch, Director.
★★★★★ 5/5
GoogleI rented a flat from Alex Neil and they were so helpful and they responded my requests so quickly. I have never experienced something negative with them. Their property portfolio is very wide. I certainly recommend Alex Neil if you are looking for a property.
C · 3 November 2017
Agent replied
Dear C. Gursen Altin
Thank you for adding this review, I was very pleased to read your comments and thank you for using our services, we look forward to many future dealings.
Kind regards David Hatch, Director
★★★★★ 5/5
GoogleI was impressed with the quality of service received from Sara.
She was always on hand to answer any of my question, updated on any issue and she made sure we completed the purchase as quickly as possible.
Aimee · 9 January 2021
Agent replied
Dear Aimee,
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleI have the pleasure to meet Maciej who was so helpful and very acknowledged. And because of Maciej I meet Sara and she found me the property that I wanted. Thank you guy’s, I really appreciate your help.
Ion · 10 December 2020
Agent replied
Dear Ion Nicoleta,
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleYes, Yes,Yes! I was delighted to meet Tomasso and Maciej. Very perspicacious and professionally peoples, they are the definition of what means to run a business. All my consideration for you! I found my property thanks to you.
Daria · 10 December 2020
Agent replied
Dear Daria,
Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
