Every review we hold for the Rotherhithe office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have been dealing with Sara for the last month.
During this time I have found Sara extremely helpful, she listened and understood what I was looking for.
Buying a property is a big decision and she has never been too pushy, unlike other sellers in other Estate Agents.
Thanks for all your help in my search.
Stephanie · 24 December 2019
Agent replied
Dear Stephanie,
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents
★★★★★ 4/5
GoogleThe estate agents were helpful and prompt throughout the lettings process, and understanding when we needed a flat viewing to be delayed and rescheduled as I was unwell. They liaised with the landlord and arranged for handymen to be sent to fix things as required. All in all one of the better estate agents I have experienced in London.
Laura · 3 November 2018
Agent replied
Dear Laura. Thank you so much for leaving your review. Thank you so much for leaving your review. We are very pleased that you are happy with our services and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
★★★★★ 5/5
GoogleI have worked with Alex Neil over the last few years with a number of properties and they have been very efficient and with matters quickly, I would highly recommend...
Carrie · 26 September 2023
Agent replied · 25 November 2023
Dear Carrie, We appreciate you leaving this feedback on your experience dealing with us. It is always pleasing to hear from satisfied customers, and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 1/5
GoogleThe worst agency ever and specially Mr Anh Le who this morning didn’t attend at an appointment scheduled at 10am.
None calls no emails from him to notice any changes.
I rang the office, a man answered and said me : I ll call you back in 5 min.
I’m still waiting!!
People be careful about this branch..
Vincenzo · 3 November 2018
Agent replied
Dear Mr Gallizzi,
Please accept our sincere apologies for any inconvenience that may have been caused to you on Friday.
We understand that you communicated directly with our Regional Manager on Saturday and he was able to address your concerns.
If there is anything else we can do for you, please let us know.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleAndrew showed us the property.He was able to answer all our questions and very prompt in responding.
Samrudhi · 24 June 2024
Agent replied · 23 August 2024
Dear Samrudhi Thakur, Thank you for taking the time to review your experience of your dealings with our Rotherhithe Team. It's fantastic to hear that your buying process was positive. We hope you'll engage our services when you move in the future. Good luck in your new home!
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleA most excellent service from this company. Nothing was left to chance and the whole team worked hard to complete a complicated sale. Thank you Alex Neil
Kathryn · 22 November 2023
Agent replied · 25 November 2023
Dear Kathryn, Thank you for your comments. It's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents
★★★★★ 1/5
GooglePretty terrible, sale fell through and only found out by chance 2 weeks later from the mortgage company. When I phoned back to ask why I hadn't been informed i was told it must be in my junk email, but no such email arrived. The was no apology or so much as acknowledgement of what had happened.
Ben · 3 November 2018
Agent replied
Dear Ben,
We are very sorry you have felt the need to leave this review, if you can provide more details it will allow us to investigate any issues and offer a response.
If you would like to supply further information including the property address to headoffice@alexneil.com we will respond in due course.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleSara and Tom are extremely professional, knowledgeable, enthusiastic & charming.
They worked really hard on our behalf, gave great advice, were always on time and made the whole process enjoyable.
They were positive throughout, really knew what they were doing & reported back to us weekly.
Thanks to the whole team.
Prachi · 10 November 2020
Agent replied
Dear Prachi.
Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
The Trusted AgentSara is a great asset to Alex Neil.
Sara is a great asset to the Alex Neil. She gave me an exceptionally great service. Her professionalism and enthusiasm is commendable and would recommend many friends and family towards her direction if they were looking for properties.
Temi · 19 November 2019
★★★★★ 1/5
GoogleI've been trying to ask Alex Neil to stop calling and emailing me when I told them I am not interested in buying or selling with them, but had no success. I felt harassed by them for days until I had to block both their email addresses and their phone number. So unprofessional.
Ritta · 9 March 2020
Agent replied
Dear "ritta 7a"
We are sorry you have chosen to leave these comments as a review of our services. Unfortunately, you haven't provided enough information to locate and remove your details from our CRM.
We would like to resolve your issue so please email headoffice@alexneil.com with your contact information and we'll take the appropriate action.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleI was very impressed with how quickly Sara responded to my enquiry and how diligent she was in following up. She arranged a viewing following the government guidelines and handled the liaison with the vendor, along with her colleague Tommaso. A few weeks later the transaction was completed without any complications.
Lai · 11 October 2020
Agent replied
Dear Lai Thieu,
Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleHad a great experience with Andrew, who was lovely and responded to all of my questions promptly!
Giulia · 25 April 2024
Agent replied · 23 August 2024
Dear Giulia, We were grateful to read your positive review of dealing with our office and the team. Feedback is essential for improvement, and we are always proud to hear from satisfied customers. We look forward to assisting you with any future moves.
All the best from,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleVery happy that I choose them! Satisfied of their professionalism and quick respond any time I need them. They are always there for you,even when you forget your keys; ).
I can't forget to mention Mateo the most charming and professional estate agent I ever came across with. Thank you for the great job guys!!
Nadya · 29 November 2017
Agent replied
Dear Nadejdata vsc
Thank you for taking your time to add this review, I was very pleased to read your comments and I was very pleased to read about your dealings with Matteo. We look forward to many future dealings, kind regards David Hatch, Director
★★★★★ 5/5
GoogleVery happy that I choose them! Satisfied of their professionalism and quick respond any time I need them. They are always there for you,even when you forget your keys; ).
I can't forget to mention Mateo the most charming and professional estate agent I ever came across with. Thank you for the great job guys!!
Nadejdata · 3 November 2017
Agent replied
Dear Nadejdata vsc
Thank you for taking your time to add this review, I was very pleased to read your comments and I was very pleased to read about your dealings with Matteo. We look forward to many future dealings, kind regards David Hatch, Director
★★★★★ 4/5
GoogleExceptional customer service. Very knowledgeable agent he managed to meet my expectations and really assist me with exactly what I was looking for
Michelle · 2 December 2023
Agent replied · 30 December 2023
Dear Michelle, Thank you for commenting positively about your experience dealing with our team. Your feedback is important to us, and we were proud to receive your review. We look forward to assisting you with any future moves.
All the best from,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleAlways great service, friendly and professional - worked with Alex Neil for over ten years and can highly recommend.
Simon · 25 February 2024
Agent replied · 23 August 2024
Dear Simon, We appreciate you taking the time to leave this feedback. We valued your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers, and we hope you'll return and use our services again.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleI have been dealing with Anneleen Vanloffeld at the Surrey Quays branch of Alex Neil and she has been so far been extremely helpful. The first property we saw was not quite right for us, but Anneleen found some great alternatives, one of which we hope will end in a successful purchase. Friendly and professional service.
Lucas · 4 November 2015
Agent replied
Dear Lucas Green
Thank you for taking your time to add this review and rating. I was pleased to read about your experiences and thank you for using our services. We look forward to many future dealings, kind regards David Hatch, Director
★★★★★ 5/5
GoogleExcellent service from Andrew. Recommend them highly
Tony · 25 September 2024
Agent replied · 25 October 2024
Dear Tony, Thank you for taking the time to review your experience of your dealings with our Rotherhithe Team. It's fantastic to hear that your interactions were positive. We hope you'll engage our services when you move in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleMatteo provided highly professional advice and demonstrated the highest levels of credibility I’ve encountered in an estate agent. I was impressed with him throughout.
David · 28 October 2023
Agent replied · 25 November 2023
Dear David, Thank you for taking the time to review your experience of your dealings with our team. It's pleasing to hear from satisfied customers, and we hope you'll return and use our services again.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
FacebookI am very pleased with the service provided. My recent property search went smoothly with the help from Alex Neil. Do Yeon always kept me updated of matching properties and provided a tailored service. My requirements were very specific and he always came up with something that I would be interested. Thank you.
Mark · 30 October 2018
Agent replied
Thank you Mark for leaving your review. We are very pleased that you are happy with the service provided by Do Yeon and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
★★★★★ 5/5
GoogleI found Matteo to be very helpful, professional and responsive. I needed to discuss my options and he was informative and put me in touch with a mortgage broker which helped me decided the steps I needed to take. Impressive service.
Anne-Marie · 23 February 2022
Agent replied
Dear Anne-Marie.
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleThe sale was quick and efficient. The Property Consultant assigned to me, Anj Hussain, was very helpful and supportive. She gave me regular updates, advice, and liaised with my solicitors and sellers to smooth the process along.
Jon · 27 August 2022
Agent replied
Dear Jon,
We appreciate you taking the time to leave this feedback on your experience dealing with us.
It is always pleasing to hear from satisfied customers, and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleGreat work by Matteo and Adrew
Kiranz · 25 September 2024
Agent replied · 25 October 2024
Dear Kiranz, Thank you for detailing the positive experience you enjoyed during your dealings with our Rotherhithe office. We proudly read your feedback and hope you will use our services on your next home move.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleFantastic experience dealing with the sale of my home. Great communication throughout and a higher price achieved than any of the other valuations received.
Owen · 26 September 2023
Agent replied · 25 November 2023
Dear Owen, Thank you for commenting positively about your experience dealing with our team. Your feedback is important to us, and we were proud to receive your review. We look forward to assisting you with any future moves.
All the best from,
Alex Neil Estate Agents
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
