Trusted Agent profile · Rotherhithe · Greater London
Verified
★★★★★
363 reviews across 3 platforms
146 Lower Road, Rotherhithe, Greater London, SE16 2UG
Part of Alex Neil Estate Agents, see every office.
Alex Neil Estate Agents's office in Rotherhithe, Greater London, at 146 Lower Road, is rated 4.4 out of 5 across 363 reviews on three platforms, including 325 Google reviews rated 4.5. It won Gold in The Trusted Agent 2026 awards.
325
Reviews on Google
This office
19
Reviews on Facebook
Business-wide
19
Reviews on The Trusted Agent
This office
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Rebecca is a highly motivated and deadicated agent. Never over promises and under deliverers. I would definitely reccomend her to all my friends and ...Read the review from sellers
Dylan was very quick and responsive. He provided me the flexibility of organising a last minute second viewing on the same day as my first, enabling me to put ...Read all 2 from buyers
I have been dealing with Dylan Probyn who is based at the Alex Neil Surrey Quays office. Dylan kept me informed on a regular basis and found suitable tenant ...Read all 4 from landlords
Dylan was really helpful in getting two viewings with very short notice. His knowledge of the area and the house were great, which really helped our final ...Read all 3 from tenants
Alex Neil in Rotherhithe & Canada Water is your trusted local estate agent for selling and buying properties. We have decades of property experience in Rotherhithe, Surrey Quays, Canada Water, adjacent Bermondsey, Shad Thames, Tower Bridge, east through Deptford, New Cross, Greenwich, and Blackheath. Home movers have complimented our service standards with high ratings on Google. We have received awards from allAgents and the British Property Awards, and Alex Neil is a member of TPOS.
The Trusted Agent 2026 results for Alex Neil Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Rotherhithe office, from every platform, shown as written. First names only.
5/5
GoogleThis is the best Agent ever I have been working!
Dear Yavor Velinov, Thank you for taking the time to leave this review of your experience. We were pleased to read your comments, and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleI sold my property through Alex Neil and I had the pleasure to deal with Sara I was kept update throughout the process. I would highly recommend working with her.
Dear Alberto, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents
5/5
GooglePunctual and helpful!
Dear Matt, Thank you for taking the time to review your experiences of dealing with our office team. It was pleasing to read your comments, and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleI have been dealing with Kamen Kiryakov from southeast branch. The service was very efficient and Kamen managed to accommodate promptly our request of extra viewing and late evening viewing. Altogether very positive experience.
Dear Maria Duda Thank you for taking your time to add this review and rating. I was pleased to read about your experiences and thank you for using our services. We look forward to many future dealings, kind regards David Hatch, Director
1/5
GoogleHorrible attitude! I call to enquire about a flat and I felt like a was begging. I could not go thru the whole conversation, had to stop her.
Dear Dorleta Fernandez, Thank you for sharing your comments, please accept our apologies and we would welcome the opportunity to try and make things right for you. I'm sure you can appreciate that our team are trying their best during the unprecedented situation we all find ourselves in due to the ongoing pandemic response. If you would like us to investigate and respond further, please send an email along with your full contact details to headoffice@alexneil.com Best regards, Alex Neil Estate Agents
5/5
GoogleTommaso sold my property in South London, Maciej managed to find me a property to rent in Beckton, I am amazed by the service I received!
Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleGreat buying experience with Sara. She has been very helpful and well organised. We felt in good hands all the time. Many thanks for your professionalism.
Dear Matilde, We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents
1/5
GoogleAbusive calling from this company. 4 calls in 2 minutes?! One never even enquired! Clear breach of GDPR. Call me again and I'll take appropriate action with the competent authorities.
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5/5
GoogleSara has helped me with my house hunting in a very effective way. Understood the requirements and all the suggestions were perfectly suited. Will definitely recommend you
Dear Mihel, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
1/5
GoogleRented through this agency for 4 years. Careless, unprofessional, arrogant. Poor or no communication whatsoever.If there was a 0 start option I’d choose that. Avoid.
Dear Nikola, Thank you for sharing your experience, we would welcome the opportunity to try and make things right for you. Please accept our apologies for the elements of your experience within our control which did not meet your expectations. If you would like us to investigate and respond further, please send an email along with your full contact details to headoffice@alexneil.com Best regards, Alex Neil Estate Agents
5/5
GoogleHad a very professional and great experience with Renata in helping me find my dream property. Would highly recommend. Excellent service all round!
Dear Danny. Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
1/5
GoogleAtrocious communication and support (or complete lack of) they are cowboy agents who do not care at all about buyers and do nothing to stop them from being screwed over.
Dear F Aniqa I am sorry to read your comments, however our records show we acted fully in accordance with industry practice, should you have further concerns please forward these to our Head Office and your matters will be addressed and responded to accordingly. Once again I am sorry to read about how you believe you have been treated. Kind regards David Hatch, Director.
5/5
The Trusted AgentExcellent professional service
An excellent service provided by professionals. After changing letting a agents from such poor service, dealing with Alex Neil is such a breath of fresh air. Excellent team, excellent service.
Dear Elizabeth H, I was very pleased to read your comments about our services provided and thank you for choosing to use our services. We look forward to many future dealings, Kind regards David Hatch, Director
5/5
GoogleOverall experience was great, I found the service provided as excellent
Dear Asad, We appreciate you taking the time to leave this feedback on your experience dealing with us. It is always pleasing to hear from satisfied customers, and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleI highly recommend the agents Sara and Tommaso. They were really helpful and tried really hard to find us the right property. Thank you
Dear Chandra, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents
5/5
GooglePrivately rented a flat in SE16 managed by Alex Neil for several years. The team have been responsive and courteous and have made this tenancy simple and painfree!
Dear Caroline Stephenson, Thank you for adding this review, I was very pleased to read your comments and thank you for using our services, we look forward to many future dealings. Kind regards David Hatch, Director
5/5
GoogleThey are very professional and helpful agent they find me a property within few days, Tommaso specially has been fantastic during the all process,
Dear James, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents
4/5
GoogleHave been in flat managed by Alex Neil for nearly two years and have always great response to any repairs, queries and requests. Great management in all areas.
Dear Chris Lyons Thank you for taking your time to add this review and rating, I was pleased to read about your experiences and thank you for using our services. We look forward to many future dealings, Kind regards David Hatch, Director.
5/5
GoogleA very professional, straight forward, hassle free and helpful service. Very much recommended to anyone looking to rent a property in the South East London area! X
Dear Louise Balkwill, Thank you for adding this review, I was very pleased to read your comments and thank you for using our services, we look forward to many future dealings. Kind regards David Hatch, Director
5/5
GoogleReally happy with the services provided by Maciej, appreciate the fee agreed that suits my requirements.PositiveProfessionalism, Value
Dear Bakr Hussain, We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents
5/5
The Trusted AgentFantastic agent
I found Rebecca to be very professional, organised and punctual at all times, and someone with great communication skills. Look forward to working with her in the future!
Dear Cheloe H Thank you for taking your time to add your review about the services provided by Rebecca. I was very pleased to read your comments and we look forward to many future dealings.. Kind regards David Hatch, Director.
5/5
GoogleRenata helped me with looking for a house . She’s soooo nice and always professional. Lovely yo work with her
Dear Marinoaia Andra Mihaela, Thank you for your comments, we were very pleased to read about your experience of dealing with our team. We are proud to receive such positive feedback and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents
5/5
GoogleSara and Tom found us a great accommodation. I will certainly come back to you in the future.
Dear Marta. Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents
5/5
GoogleMaciej referred me to this branch and Sara found me a property in Catford. What a fantastic agency !
Dear Mario L. Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
4 reviews from landlords, rated 5.0 out of 5 on average. For example, Jamie wrote: "I have been dealing with Dylan Probyn who is based at the Alex Neil Surrey Quays office. Dylan kept me informed on a regular basis and found suitable tenant ..."
3 reviews from tenants, rated 5.0 out of 5 on average. For example, Anton wrote: "Dylan was really helpful in getting two viewings with very short notice. His knowledge of the area and the house were great, which really helped our final ..."
Yes. In The Trusted Agent 2026 awards: Alex Neil Estate Agents, Rotherhithe won Gold.
Tell us what you need and we'll pass your enquiry to Alex Neil Estate Agents Rotherhithe & Canada Water and up to three other top-rated agents near Rotherhithe.
