Trusted Agent profile · Rotherhithe · Greater London
Verified
★★★★★
363 reviews across 3 platforms
146 Lower Road, Rotherhithe, Greater London, SE16 2UG
Part of Alex Neil Estate Agents, see every office.
Alex Neil Estate Agents's office in Rotherhithe, Greater London, at 146 Lower Road, is rated 4.4 out of 5 across 363 reviews on three platforms, including 325 Google reviews rated 4.5. It won Gold in The Trusted Agent 2026 awards.
325
Reviews on Google
This office
19
Reviews on Facebook
Business-wide
19
Reviews on View Agents
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Rebecca is a highly motivated and deadicated agent. Never over promises and under deliverers. I would definitely reccomend her to all my friends and ...Read the review from sellers
Dylan was very quick and responsive. He provided me the flexibility of organising a last minute second viewing on the same day as my first, enabling me to put ...Read all 2 from buyers
I have been dealing with Dylan Probyn who is based at the Alex Neil Surrey Quays office. Dylan kept me informed on a regular basis and found suitable tenant ...Read all 4 from landlords
Dylan was really helpful in getting two viewings with very short notice. His knowledge of the area and the house were great, which really helped our final ...Read all 3 from tenants
Alex Neil in Rotherhithe & Canada Water is your trusted local estate agent for selling and buying properties. We have decades of property experience in Rotherhithe, Surrey Quays, Canada Water, adjacent Bermondsey, Shad Thames, Tower Bridge, east through Deptford, New Cross, Greenwich, and Blackheath. Home movers have complimented our service standards with high ratings on Google. We have received awards from allAgents and the British Property Awards, and Alex Neil is a member of TPOS.
The Trusted Agent 2026 results for Alex Neil Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Rotherhithe office, from every platform, shown as written. First names only.
5/5
GoogleSimply great! Thanks a lot for your reactivity, understanding, availability and cheerfulness :)PositiveResponsiveness, Quality, Professionalism
Dear Charlotte, Thank you for your comments, we were very pleased to read about your experience of dealing with our team. We are proud to receive such positive feedback and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents
5/5
GoogleI’ve had a positive experience with Sara Garzelli and Michelle Holford. They behaved politely and professionally all the time. Thank you.
Dear Marie, We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to assist you again in the future. Best regards, Alex Neil Estate Agents
5/5
View AgentsVery professional service
Dylan showed me a few places in south east London. He was punctual and very professional. I would definitely recommend him as a real estate consultant.
Dear Giuliano, I look forward to all future dealings and good luck with your new property
5/5
GoogleVery satisfied with the service provided by Tommaso and Sara they really help me during all the process
Dear Luca. We are very pleased that you are happy with the service provided by Tommaso and Sara. We look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
4/5
GoogleAnneleen Vanloffeld have a friendly and professional approach. Very efficient in arranging the viewing and being helpful throughout. Very important when making that final decision.
Dear Neil l Thank you for taking your time to add this review and rating. I was pleased to read about your experiences and thank you for using our services. We look forward to many future dealings, kind regards David Hatch, Director
5/5
FacebookI would recommend this estate agents all day long, they are the best! I know this from personal experience! ????
Thank you! I hope you are doing well at the coast and both keeping well..its been a few years!, be great to meet for a coffee next time your in London. All the best Dave.
5/5
GoogleVery satisfied with the service provided by Tommaso and Sara they really help me during all the process
Dear Luca. We are very pleased that you are happy with the service provided by Tommaso and Sara. We look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleSold my property through Alex Neil and with their great asset, Sara Garzelli .. thank you for your support
Dear Aldo, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleI'm so pleased with Kamen's service, he was very good with the viewing and very helpful with price negotiation with the buyer.
Dear bisola bello Thank you for taking your time to add this review and rating. I was pleased to read about your experiences and thank you for using our services. We look forward to many future dealings, kind regards David Hatch, Director
5/5
GoogleGreat service provided by Sara and Augusta. Thank you for your help and support
Dear Fredd, We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents
1/5
Facebookvery bad service!!! I'm a tenant, after having paid the fee I was left in a endless maze of bureaucracy till the point I couldn't provide the document for my tenancy 15yrs back (in 24h). I didn't get my flat but they kept the money!!! make sure you DON'T go with these guys
5/5
GoogleSara & Augusta have been very helpful , courteous and professional!! Highly recommended
Dear Gerard. Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents
4/5
GoogleAlex Neil have been extremely helpful and efficient throughout my time renting with them. I would not hesitate to recommend them.
Dear Bethany Stevens Thank you for taking your time to add this review and rating, I was pleased to read about your experiences and thank you for using our services. We look forward to many future dealings, Kind regards David Hatch, Director.
1/5
GoogleThis company is a joke. They post non existing flats all the time to bait customers.
Dear Andrzej, We completely fail to understand your comment. All properties marketed are currently instructed. Please visit www.alexneil.com to view our full listings. Kind regards Alex Neil Estate Agents
5/5
GoogleBest agent I deal with Sara and Augusta in particular
Dear Ajay, Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleStaff really friendly and responsive. Found my perfect property - thank you so much!
Dear James Campbell Thank you for taking your time to add this review and rating, I was pleased to read about your experiences and thank you for using our services. We look forward to many future dealings, Kind regards David Hatch, Director.
1/5
GoogleEnquired about a property, Agent swore on the phone. very unprofessional
Dear Ashleigh Shuttleworth We are sorry to read your comment and very sorry for your experience. Please be advised that all our calls are recorded to ensure a pleasant customer experience. An internal investigation has now commenced. We hope you can try our services again in the future. Kind regards Alex Neil
1/5
GoogleAbusive calling. Appalling service. STAY AWAY!
Thank you for your comments, please accept our apologies if your experience was genuinely as described. For contextual purposes, we would appreciate a deeper understanding of your interaction with our office, so please elaborate by email to headoffice@alexneil.com. Please provide your contact information so that we can respond appropriately to your feedback. Best regards, Alex Neil
1/5
GoogleKeep getting unsolicited calls from this company.
Dear Stooby, We are very sorry you have felt the need to leave a 1* rating over this issue. Please allow us to resolve the situation as removing your details from our database is straightforward. In this instance, please communicate your full name, email and phone number to us by email using headoffice@alexneil.com, this will enable us to locate and remove them. It is also worth bearing in mind that your details could initially have been provided to us to follow up. We can receive information from third party portals/websites that you may have interacted online with or perhaps you’ve utilised an app with a similar policy. Many websites, apps and portals that we utilise to assist buyers, tenants and sellers will often share visitor data with the businesses that use them. They obtain visitor consent to share their information in accordance with their privacy and cookie policies which is accepted by visitors using their site. For example, and not limited to websites/apps like Rightmove, Zoopla, OntheMarket, Spareroom, Gumtree etc can share data in this way, and this list is not exhaustive. If you have any further questions please let us know and we look forward to hearing from you so that we are able to resolve this. Best regards, Alex Neil Estate Agents
1/5
FacebookSupposed to move in today but previous tenant didn't move out!!! They manage the property. I'll see them in court
5/5
Facebook????? An excellent example of traditional estate agents even if I do say so myself!
1/5
GoogleRating only, no written review.
5/5
Facebookgreat staff, sold two flats in 2014 through Alex Neil- excellent service!
5/5
GoogleRating only, no written review.
Dear Mathew, Thank you for leaving a 5* rating for our team. We were pleased to receive your praise and hope to assist you with any future moves. Best regards, Alex Neil Estate Agents
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
4 reviews from landlords, rated 5.0 out of 5 on average. For example, Jamie wrote: "I have been dealing with Dylan Probyn who is based at the Alex Neil Surrey Quays office. Dylan kept me informed on a regular basis and found suitable tenant ..."
3 reviews from tenants, rated 5.0 out of 5 on average. For example, Anton wrote: "Dylan was really helpful in getting two viewings with very short notice. His knowledge of the area and the house were great, which really helped our final ..."
Yes. In The Trusted Agent 2026 awards: Alex Neil Estate Agents, Rotherhithe won Gold.
