Every review we hold for the Rotherhithe office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleCompletely different experience from my last ones always had a bad experience on house hunting and Sara made it all super easy, she was helpful and responsive anytime I've texted her about the property.
I will certainly use her help in the future in case of moving out again :)
Thank you
Ethan · 10 November 2020
Agent replied
Dear Ethan,
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleEspecially thanks to Matteo for always providing prompt responses and being very supportive during the purchasing of our first home.
Ciara · 26 March 2024
Agent replied · 23 August 2024
Dear Ciara, Thank you for positively reviewing your experience of dealing with our team. We appreciate hearing from satisfied customers, and we hope you'll return and use our services again.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleSara was absolutely superb in the service she provided.
She took the time to understand what I was looking for and worked wider than just her branch to find me the right spot.
She made a very stressful situation of moving homes fun.. would most certainly work with her again!!
Magda · 11 October 2020
Agent replied
Dear Magda,
Thank you for your comments, we were very pleased to read about your experience of dealing with our team.
We are proud to receive such positive feedback and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleI was very pleased with my service from Morel, he helped find an amazing property, just what I was looking for. Despite this pandemic, I thought all was lost but I'm really thankful that Morel was able to find me a property. I definitely recommend him!PositiveProfessionalism
Ama · 24 August 2021
Agent replied
Dear Kezia,
Thank you for spending time and detailing your recent experiences with us.
We were very happy to read your comments and hope to be able to assist you again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleOutstanding, professional, efficient and extremely hard-working team here. Many thanks especially to Sara & Tommaso.
The process of selling can be very stressful and they were very kind and great at communicating each step.
Thank you so much to Sara And Tom and the Alex Neil team!!
Celia · 1 May 2021
Agent replied
Dear Celia.
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleI cannot recommend Sara at Alex Neil highly enough.
Not only did she get my letting agreed quickly and at the right price, but she was super responsive, helpful, and clear in her communication.
She made the whole process a lot easier and more straightforward, which I massively appreciated.
Annabelle · 11 September 2020
Agent replied
Dear Annabelle,
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleI cannot recommend Sara & Augusta highly enough.
Not only did they got my letting agreed quickly and at the right price, but they were super responsive, helpful, and clear in their communication.
They made the whole process a lot easier and more straightforward, which I massively appreciated.
Mihai · 11 October 2020
Agent replied
Dear Mihai,
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleMatteo did a fantastic job. Of all the estate agents that came round to value the house he was the only one that bothered to think about marketing strategy and really understood the type of buyers that would be perfect for the house. Would highly recommend.
Ed · 17 January 2025
Agent replied · 24 January 2025
Dear Ed, We were grateful to read your positive review of dealing with our office and the team. Feedback is essential for improvement, and we are always proud to hear from satisfied customers. We look forward to assisting you with any future moves.
All the best from,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleSufaida has been great with liaising promptly with my landlord to help sort out issues efficiently, thank you for your help!
Fiona · 9 December 2023
Agent replied · 30 December 2023
Dear Fiona, Thank you for leaving this positive review about your experience dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleI sold my flat with Alex Neil and they really did a great job. they went one step further compare to all the other estate agent.
A big thanks to Tommaso and Sara which did a great job to get me an offer in a week
Mateusz · 11 October 2020
Agent replied
Dear Mateusz,
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleMorel is a top guy, Ready to answer any questions I had and helped me find a property at the price I was looking for. Amazing Customer Experience I would definitely recommend him to anyone that is looking around for propertyPositiveQuality, Professionalism
Michael · 24 August 2021
Agent replied
Dear asante2k,
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleExceptional service. Thank you Andrew your professionalism was second to none.
Brian · 25 May 2024
Agent replied · 23 August 2024
Dear Brian, We appreciate you leaving this feedback about your experience of dealing with our Rotherhithe team. It is always pleasing to hear from satisfied customers, and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleThe viewing went well, Andrew was very punctual and showed us around the property, helping with any query we had.
Lidia · 11 November 2023
Agent replied · 25 November 2023
Dear Lidia, Thank you for taking the time to review your experience of your dealings with our team. It's fantastic to hear from satisfied customers, and we hope you'll return and use our services again.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleI have been dealing with Alex Neil on my property which has not been the easiest due to difficult tenants and I would like to emphasise on the professionalism of the team, specifically Matteo and Andrew. I found them efficient and kept me updated with issues and I really valued their honest feedback. Would highly recommend if you are looking to buy or sell in the area!!
Nabihah · 30 November 2023
Agent replied · 30 December 2023
Dear Nabilhah, Thank you for positively reviewing your experience of dealing with Alex Neil. We appreciate hearing from satisfied customers, and we hope you'll return and use our services again.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleOur experience with Alex Neil has been wonderful. They have been very professional. We were helped by Sara Garzelli and Augusta Chertita who were very supportive and responded to our queries in a timely manner. Things went quite smooth for us throughout the process.
Natalia · 11 October 2020
Agent replied
Dear Natalia,
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleGreat service! Matteo and Scott were incredibly helpful and always went the extra mile. I would gladly recommend Alex Neil Rotherhithe to anyone.
Phil · 15 July 2023
Agent replied · 29 July 2023
Dear Phil, Thank you for taking the time to review your experiences of dealing with our office team. It was pleasing to read your comments, and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleVery professional service, I’ll definitely use them again.
Thank you Garry church
Enver · 26 March 2024
Agent replied · 23 August 2024
Dear Enver, Thank you for positively reviewing your experience of dealing with our team. We appreciate hearing from satisfied customers, and we hope you'll return and use our services again.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleI cannot recommend highly enough any other estate agency. My husband and I bought a freehold property with them a couple of months ago. Our contact was Kirstin Airs, and she helped us through the purchasing process. She followed us since the first visit to the property, always keeping us posted about any query we raised to the seller. She was very professional, and we wouldn't able to made the best offer to get the house without her advice. We definitely would recommend her to anyone looking for a new house or flat to buy!PositiveProfessionalism
Roberta · 24 August 2022
Agent replied
Dear Roberta.
Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleI have found a very nice property through Alex Neil after checking on their website. They have a very good range of properties in very good condition.
I have collaborated with Augusta, and can not possible thank her enough for being able to book me in as soon as possible and show me few properties that was matching my requirements. After seeing them, she went to present my offer which was accepted with no delays .
Thank you so much Alex Neil for putting together such a professional and effective team.
I highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Ramona · 24 August 2022
Agent replied
Dear Ramona.
Thank you for taking time to leave this positive review about your experience of dealing with our team.
We were pleased to read your comments and look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleMatteo was extremely helpful during a recent purchase transaction. Always polite and always a pleasure to deal with him.
Liane · 28 September 2023
Agent replied · 23 August 2024
Dear Leanne, Thank you for commenting positively about your experience dealing with our team. Your feedback is important to us, and we were proud to receive your review. We look forward to assisting you with any future moves.
All the best from,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleMatteo was extremely helpful during a recent purchase transaction. Always polite and always a pleasure to deal with him.
Leanne · 26 September 2023
Agent replied · 25 November 2023
Dear Leanne, Thank you for commenting positively about your experience dealing with our team. Your feedback is important to us, and we were proud to receive your review. We look forward to assisting you with any future moves.
All the best from,
Alex Neil Estate Agents
★★★★★ 1/5
GoogleI have made an enquiry about the property and got back by email and a phone call. On the phone call I’ve provided all the information, arranged the house viewing for Thursday and was told I will receive the confirmation email. After not receiving the confirmation email I call the number provided 2 hours before the viewing and they tell me there is no viewing for this house under my name. The lady on the phone was not pleasant and slightly rude, had to ask her to be nicer. Afterwards she said that the tenants were working from home today and the viewing had to be cancelled, so no one let me know about it until I called them.
Terrible experience at the early stages, would not want to rent or buy with this company and I don’t recommend for anyone.
Elina · 29 July 2022
Agent replied
Dear Elina K,
Thank you for taking the time to leave your comments. We sincerely apologise for any service issues that have fallen beneath your expectations.
We request that you provide information to enable us to locate and authenticate your details and then investigate your comments.
Therefore, please confirm which Alex Neil office you dealt with, the subject property address and your full contact details via email to headoffice@alexneil.com.
Best regards,
Alex Neil
★★★★★ 5/5
GoogleAndrew was very helpful & polite
George · 24 June 2024
Agent replied · 23 August 2024
Dear George, We appreciate you taking the time to leave this feedback. We valued your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers, and we hope you'll return and use our services again.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleOne of the best experiences. Thanks Renata! Honestly she is the best agent. Our communication was great as she wanted to find the perfect property for me and my family. Our new house feels already like home.PositiveQuality, Professionalism
Gratiela · 24 August 2021
Agent replied
Dear Gratiela,
Thank you for your comments, we were very pleased to read about your experience of dealing with our team.
We are proud to receive such positive feedback and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents
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