Every review we hold for the Rotherhithe office, from every platform, shown as written. First names only.
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1/5
GoogleTerrible - avoid! They will promise you the world but once you're in contract they won''t fulfil their contractual obligations and will blame it on having too many customers or staff shortages or every excuse under the sun. Staff are rude and don't seem to know the specifics of their job, and got us mixed up with other properties. Cost us money in the end. There are plenty of other better companies around
Lea Β· 24 June 2024
Agent replied Β· 23 August 2024
Dear Lea, We sincerely apologise for any service issues within our control that have fallen beneath your expectations. Your account of events sounds far from the normal service levels we provide. Rest assured that we will investigate your comments further and address any training and guidance issues with our team as we constantly strive to improve our services.
Best regards,
Alex Neil Estate Agents
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5/5
GoogleSara has been truly amazing to help us to purchase the property we wanted.
She took time to find a flat that would suit us, there was no rush or pressure and she was very understanding with our budget and needs.
We found her to be straightforward, friendly and very responsive; she always answered calls and emails very promptly.
Thank you very much
Ginevra Β· 24 February 2020
Agent replied
Dear Ginevra,
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents
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5/5
GoogleThe team at Alex Neil Estate Agent has been prompt and very helpful in answering all my queries regarding the property I was interested in. Thank you, guys!
SD Β· 25 April 2024
Agent replied Β· 23 August 2024
Dear SD Duras, Thank you for taking the time to review your experiences of dealing with our office team. It was pleasing to read your comments, and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents
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5/5
GoogleIn the short time I have been dealing with Alex Neil, I have been impressed with their eagerness to go above and beyond what I have come to expect from most agents as I view properties for our first home purchase.
Andrew rearranged a viewing last minute, and was able to find a way to arrange a second private viewing, again at late notice.
On both of these occasions I was greeted by Gary (The Don). Straight talking with a manner that sets you at ease. His advice for first time buyers has been helpful in placing our offer.
On offering, I had a lengthy conversation with Matteo over the phone in 'out of office' hours. Again proving that Alex Neil go above and beyond. Words of advice were exchanged in order to give us a fighting change in presenting our offer in the best manner.
Estate agents get a bad rep, but the three gentlemen above prove to me that there is still good guys out there, helping people on a human level. I want to thank them for that.
Adam Β· 26 January 2024
Agent replied Β· 23 August 2024
Dear Adam, We were grateful to read your positive review of dealing with our office and the team. Feedback is essential for improvement, and we are always proud to hear from satisfied customers. We look forward to assisting you with any future moves.
All the best from,
Alex Neil Estate Agents
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5/5
GoogleI owe a massive thank you for Alex Neil team from South East London for helping me find my first home. Augusta helped me throughout the process, she was very patient and showed me more properties until I found my one to be!! Thank you Sara as well for answering me all the questions I had. You are the best ladies!!!
Auto Β· 20 July 2020
Agent replied
Dear Alex.
Thank you for leaving your review.
We are very pleased that you are happy with the service provided by our Team and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents
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5/5
GoogleThe experience of buying our first home was a smooth and stress free process and that's largely thanks to Andrew. He was professional, wasn't pushy and answered any questions we had.
Fiona Β· 26 January 2024
Agent replied Β· 23 August 2024
Dear Fiona, Thank you for taking the time to review your experience of your dealings with our Rotherhithe Team. It's fantastic to hear that your buying process was stress free. We hope you'll engage our services when you move in the future. Good luck in your new home!
Best regards,
Alex Neil Estate Agents
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5/5
GoogleAndrew was the perfect salesman by being very professional
He explained everything in laymanβs terms
Which made the whole process easy to understand
John Β· 24 June 2024
Agent replied Β· 23 August 2024
Dear John, Thank you for your comments. It's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents
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5/5
GoogleI was really skeptical in the beginning but Morel made it an easy process for me. Found the house, funny guy with great customer service..
Iβm loving my house all thanks to Alex Neil Estate Agent and Morel!!
Morelβs swift assistance during this unprecedented time was so great, Iβll definitely recommend πPositiveResponsiveness, Quality, Professionalism, Value
Hope Β· 24 August 2021
Agent replied
Dear Hope,
Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.
Best regards,
Alex Neil Estate Agents
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5/5
GoogleQuick to arrange viewings and come back on any questions. Would recommend buying from the team here. Special mention to Andrew and Matteo who are always on hand to assist!
Adam Β· 26 January 2024
Agent replied Β· 23 August 2024
Dear Adam, Thank you for your positive comments about your property journey with Alex Neil Rotherhithe. We were delighted to read about your experience of dealing with our team. Also, we are pleased to receive such positive feedback and look forward to helping you with future moves.
Best regards,
Alex Neil Estate Agents
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5/5
GoogleSara has been super helpful with our property search. She presented us with many options and she was very honest.
As first time buyers this process was really stressful but Sara was always available to help us through this with answering our questions.
Overall a very good experience and I would recommend Sara to anyone looking to buy a home..
Joseph Β· 24 February 2020
Agent replied
Dear Joseph,
Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future.
Best regards,
Alex Neil Estate Agents
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5/5
GoogleAlex Neil were amazing when it came to selling my Aunts house in E14. Georgia was excellent, she kept them informed throughout the process, she was polite and patient. I would highly recommend them.
Nikki Β· 26 September 2023
Agent replied Β· 25 November 2023
Dear Nikki, Thank you for your positive comments about selling your property with Alex Neil. We were delighted to read about your experience of dealing with our team. Furthermore, we are proud to receive such positive feedback and look forward to assisting you with future moves.
Best regards,
Alex Neil Estate Agents
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5/5
The Trusted AgentGreat local Estate Agent
I have been dealing with Dylan Probyn who is based at the Alex Neil Surrey Quays office. Dylan kept me informed on a regular basis and found suitable tenant within a very short time . The administration team were also a pleasure to deal with. They referenced both tenants, and emailed me a contract to be digitally signed. Thanks for all your hard work.
Jamie Β· 2 July 2015
Agent replied Β· 27 July 2015
Dear Jamie B,
Many thanks for adding this review, I am personally very pleased to read about your experiences with Dylan. Thank you for using our services and we look forward to many future dealings. Kind regards David Hatch, Director.
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5/5
GoogleFantastic from the team Gary on the viewing was so helpful and Matteo has been so helpful on the phone the whole way through thanks to the team
Ben Β· 26 January 2024
Agent replied Β· 23 August 2024
Dear Ben, Thank you for taking the time to review your experiences of dealing with our Rotherhithe office team. It was pleasing to read your comments, and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents
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5/5
GoogleWould like to give a special mention to Olivia C who has been an absolute star in providing support to us on a tenancy matter regarding a renewal on our flat. So helpful.
Dawn Β· 26 September 2023
Agent replied Β· 25 November 2023
Dear Dawn, Thank you for taking the time to review your experiences of dealing with our office team. It was pleasing to read your comments, and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents
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5/5
GoogleFinding a new home is hard at the best of times, let alone in the middle of a pandemic. However, Sara's professionalism and expert knowledge made the whole process a lot less painful. We couldn't be happier with the service and are now happily settled into our new home. Thank you Sara!PositiveProfessionalism
Angelita Β· 24 August 2021
Agent replied
Dear Angelita.
Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future.
Best regards,
Alex Neil Estate Agents
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5/5
GoogleSara has been helping me with my house hunt. I have found her to be extremely helpful, reactive, accommodating and knowledgeable when arranging viewings and answering my questions regarding properties. If she doesn't know the answer to an enquiry she will quickly find out and come back with the relevant information. I would highly recommend her
Silvana Β· 11 September 2020
Agent replied
Dear Silvana.
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
Best regards,
Alex Neil Estate Agents
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5/5
GoogleMatteo and Andrew were great to deal with. Great communication and good to do business with.
Kristian Β· 21 August 2024
Agent replied Β· 23 August 2024
Dear Kristian, Thank you for commenting positively about your experience dealing with our team. Your feedback is important to us, and we were proud to receive your review. We look forward to assisting you with any future moves.
All the best from,
Alex Neil Estate Agents
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5/5
GoogleMatteo has been immensely helpful during the process. As a first time buyer the process was stressful but thanks to Matteo it was successful
Yuanzhao Β· 26 March 2024
Agent replied Β· 23 August 2024
Dear Yuanzhao Zhang, Thank you for your wonderful review of dealing with our Rotherhithe team. Good luck in your new home!
Best regards,
Alex Neil
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5/5
GoogleSufaida Bibi was extremely. She replied quickly to my calls and provided the needed assistance. Would 100% recommend working with Alex Neil and Sufaida
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Π°ΠΈΠ» Β· 26 March 2024
Agent replied Β· 23 August 2024
Thank you for taking the time to leave your positive review of your experience. We look forward to helping youu again in the future.
Best regards,
Alex Neil
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1/5
GoogleVery poor handling as a tenant.
My old courteous landlord started the process of selling her house.
Alex Neil tried their best to miscommunicate and not reply to any emails on all 3 sides of the marketplace -- the tenant living in the flat being sold, the new buyer and the old landlord -- left all of them confused.
I had to speak to them individually to understand what was happening etc
Very poor service as reviewed by both the landlords as well.
Karun Β· 26 September 2023
Agent replied Β· 25 November 2023
Dear Karun Vinayagam,
Thank you for taking the time to leave your comments. We sincerely apologise for any service issues within our control that have fallen beneath your expectations. Your account of events sounds far from the normal service levels we provide.
Rest assured that we will investigate your comments further and address any training and guidance issues with our team as we constantly strive to improve our services.
Best regards,
Alex Neil Estate Agents
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5/5
GoogleGreat experience with Alex Neil!
We were able to view the property we were interested in multiple times and our agent Andrew was helpful and available for any questions.
Claudia Β· 2 December 2023
Agent replied Β· 30 December 2023
Dear Claudia, Thank you for taking the time to review your experience of your dealings with the Alex Neil Rotherhithe office team. It's fantastic to hear positivity from home movers, and we hope you'll return and use our services again.
Best regards,
Alex Neil Estate Agents
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5/5
GoogleVery positive experience with Alex Neil Rotherhithe. I am a first-time buyer and they have been very supportive and helpful throughout the process. I highly recommend Matteo Congedo.
Valeria Β· 30 November 2023
Agent replied Β· 30 December 2023
Dear Valerie, Thank you for taking the time to review your experience of your dealings with our team. It's fantastic to hear from satisfied customers, and we hope you'll return and use our services again.
Best regards,
Alex Neil Estate Agents
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5/5
GoogleMatteo was an excellent estate agent, always on hand and always helpful, as well as coming up with great ideas on how to renovate our new home. Thank you
Hattie Β· 26 October 2023
Agent replied Β· 25 November 2023
Dear Hattie, We appreciate you taking the time to leave this feedback. We valued your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers, and we hope you'll return and use our services again.
Best regards,
Alex Neil Estate Agents
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5/5
GoogleMatteo Congedo at Alex Neil helped me sell my flat and could not have worked harder to ensure the process ran as smoothly as possible. In addition to daily check ins / follow ups / reminders to my solicitors and others in the chain, Matteo worked extremely hard to ensure that I myself felt comfortable throughout the process and was always v polite, thoughtful and knowledgable about every stage of the sale.
I am so grateful to Matteo for his tireless work and dedication, and for taking the pressure off of an otherwise very stressful period!
Sumiyya Β· 5 March 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
