Alex Neil Estate Agents Rotherhithe & Canada Water reviews

★★★★★ 5/5

Google

Matteo went above and beyond in his communication and ensuring we successfully exchange, with a few bumps in the road (from our side due to a chain purchase). His care and attentiveness along with professionalism and genuine drive to keep every party happy and informed was excellent and ensured a successful purchase. Thank you Matteo we couldn’t recommend you enough!

Andrea · 25 September 2024

★★★★★ 5/5

Google

I was trying to sell my property and was searching for some time for a decent estate agents. I contacted a few, but alex neil stood out to me as the front runner. Andrew was kind, extremely competent and very knowledgeable. He made the process very pleasant from start to finish. We got a quick sale at the price we wanted. I cant recommend Alex Neil and Andrew enough. Very satisfied is an understatement.

Juliejenner · 30 December 2023

★★★★★ 5/5

Google

I have known Matteo from Alex Neil for over 7 years. He sold my current home to me and subsequently sold me an investment property. Matteo has been extremely professional in his service and responsive with my questions. I would highly recommend Matteo and Alex Neil for sales and purchase of properties in London.

Ruihua · 27 November 2024

★★★★★ 5/5

Google

I recently purchased my property from Alex Neil and couldn't be happier with the way it went. Matteo is superb, He was on top of every queries we had with the solicitors and help us get everything on time. We are forever grateful to him and Andrew. I highly recommend this estate agents!

David · 23 October 2024

★★★★★ 5/5

Google

Matteo at Alex Neil in Surrey Quays is a brilliant agent and brought us to completion ensuring all parties had their queries answered along the way. He keeps in touch regularly, provides timely updates, and is a great sounding board (and listener).

Margherita · 18 March 2025

★★★★★ 5/5

Google

Was very happy with the helpful and supportive service from Alex Niel. As a first time buyer I was helped enormously by the agency. In particularly, agent Matteo Congedo helped secure my bid with ease and swiftness, he was professional and friendly throughout the process. Estate Agent Andrew Campbell was also punctual, friendly and informative when viewing the property. Have really enjoyed working with Alex Niel - highly recommend!

Hannah · 26 October 2023

★★★★★ 5/5

Google

Alex Neill have been a great help on my journey to find the perfect property, In particular Andrew Campbell who has been my advisor throughout the process. Andrew has been an absolute pleasure to work with, he understood our requirements and always tried to meet them communicating well throughout. He has shown great professionalism, knowledge and expertise in his field and I would highly recommend.

Cheloe · 2 December 2023

★★★★★ 5/5

Google

As a conveyancer it is imperative that you work along side your agent as your end goal is the same, to look after your mutual client and get them into their home, Matteo has been so helpful in aiding and pushing me to get our Client exchanged and a joy to work with. I cant wait to make more happy customers with Matteo :)

Kayleigh · 24 November 2023

★★★★★ 5/5

Google

I worked with Matteo at this branch. Despite difficult market conditions at the moment they managed to find a buyer really quickly and negotiate a price above my expectation. The communication was great along the process. They made sure no unnecessary delays took place from either party. This was my third transaction with them and would not hesitate to work with them again.

Ivan · 30 November 2023

★★★★★ 5/5

Google

Just completed my exchange today and I feel so great, Matteo Congedo did a wonderful job, he is always friendly on the phone, carried me along by updating me any development, Matteo was so brilliant, he is always available when you reach out, I will definitely recommend Matteo Congedo, he is an asset, Thank you Matteo.

Oladapo · 26 March 2024

★★★★★ 5/5

Google

I had an outstanding experience with Alex Neil Estate Agents. Their team, especially Andrew Campbell and Gary Church, demonstrated exceptional professionalism, communication, and market expertise. Their attention to detail, commitment to client satisfaction, and warm demeanor set them apart. I highly recommend Alex Neil Estate Agents to anyone seeking a reliable and results-driven real estate partner.

Olha · 26 March 2024

★★★★★ 5/5

Google

Michael and the team at this Alex Neil are simply put, fantastic. They have worked extremely hard to get our house marketed, viewed, sale agreed and pushed the sale through when it genuinely looked hopeless! They have been honest and open, given good advice and have been a real pleasure to deal with. If we are ever buying or selling in their area again, 5/5 stars we would use again!

Zaid · 31 March 2023

★★★★★ 1/5

Google

I instructed Alex Neil on the sale of my property in Eglinton Hill, SE18 in November 2020 having been impressed by the initial meeting with the valuation agent. Unfortunately, the service did not live up to expectations in a number of areas: - The agents take the photographs themselves, rather than using professional photographers. The visual representation of our property was poor and I asked for the photos to be re-taken. - Our property details were put online without them having been sent to us for checking / approval. - Communication from the agents during the sales process was poor - both in frequency and quality. There was no sense of being a valued customer who is paying ££££ for a service. - Whilst Alex Neil did achieve "SSTC" status on our property twice, on both occasions the sale fell through, in my opinion, because the situation was poorly managed and communicated by the "sales completion" department. On both occasions, we were told that the sale had fallen through via a template email - another example of not being made to feel like a valued customer who is spending ££££ on the service. When we telephoned to find out more information about what had happened, the sales completion agent had quite a rant about how busy she was and the long hours she and her team were working with the essence of the conversation being that we were being a nuisance in calling her. - After the second sale failing to proceed we asked for the contact details of a senior manager in order to provide feedback and were told we would be contacted. However, 2 weeks have now passed and no one has been in touch, hence the reason for providing feedback via this channel. As context, we are, in parallel, selling another property in a different part of the country via another estate agent. The experiences could not be more chalk and cheese in terms of the quality of service, how valued we feel as a customer and the frequency and quality of communication on a property which will yield a much lower value of commission for the agent.NegativeResponsiveness, Professionalism

Carol · 24 August 2021

★★★★★ 5/5

Google

We’re very happy to recommend Alex Neil Surrey Quays. Matteo quickly understood our situation and did everything possible to help us sell our house at the asking price. Selling your own home can be stressful, but Matteo kept his cool - we appreciated his friendly manner and wise counsel.

Robert · 25 May 2024

★★★★★ 5/5

Google

Amazing firm with amazing service. I had the pleasure of speaking to Andrew Campbell who was impressive to say the least. Knowledgable, helpful and attentive. He gave me everything I needed and helped me with my query entirely. I was so impressed by his efforts I will most certainly use Alex Neil again. Thanks Andrew!

Cherrelle · 26 January 2024

★★★★★ 1/5

Google

Had Alex Neil in to value my property recently and it was by far the most confusing and unprofessional experience ever. Matteo Congedo is possibly one of the most arrogant human being I have ever met he spoke about my property for all of about 5 minutes and spent the next 25 slagging off another local agent I had over and speaking about himself. I have since had one follow up call where he continued with his arrogance and when he didn't like the answer he got hung up on me. Mr Matteo Congedo I would suggest taking some online courses and become more educated in your field of work rather than trying to "wing" it as you go hopefully this will settle down your arrogance slightly and help you become a better agent/human in the long run.

Harry · 17 May 2021

★★★★★ 5/5

Google

We were on the market for the sale of our flat with another agent for 8 months without success (with a pause in between due to the first national lockdown). But then we moved to Alex Neil and they found us a buyer in four days. Sara in particular was fantastic, responsive, understanding and efficient. Michelle was also very helpful in chasing the conveyancer and getting the sale through. Not many people can say they managed to sell a flat in a global pandemic but Alex Neil made it happen for us. Thanks for the hard work!

Albert · 25 February 2021

★★★★★ 5/5

Google

The process of buying a property can be a bit of an emotional rollercoaster but Matteo Congedo at Alexneil has been great at every stage. I definitely can’t recommend him and Alexneil enough, they are by far the most genuine and reliable estate agents I have worked with.

Luke · 25 April 2024

★★★★★ 5/5

Google

Matteo was excellent throughout what turned into a long and stressful buying experience. Quick and straightforward responses explained the situation and advised on follow-up actions to resolve issues/disputes with others. In particular, on completion/moving day, a last-minute issue was handled promptly by Matteo to avoid delay. I would certainly recommend Matteo's services to others.

Jake · 23 November 2023

★★★★★ 5/5

Google

Matteo has been really helpful, professional, fast and very engaged. We are very happy, highly recommended! They have vast regional knowledge. Matteo always keeps you in the loop and gives you very good advice and help. We are very thankful!

Q · 21 August 2024

★★★★★ 5/5

Google

Matteo has been exceptionally positive, polite and friendly, a good listener and very quick to respond to all emails so far. This has been really helpful to me and I have appreciated the care he has taken to support my house-hunting thus far.

Emma · 24 June 2024

★★★★★ 5/5

Google

My property in East London was rented out and managed through Alex Neil for a year. Sufaida Bibi from Property Management team has always been very responsive, helpful and professional in dealing with the property. I would therefore definitely recommend Alex Neil lettings, and especially their property management services.

Efe · 25 February 2024

★★★★★ 5/5

Google

My brother and I recently bought our first home together through Alex Neil Estate Agents, and we couldn’t be happier with the experience. As first-time buyers, we were unsure of what to expect, but the team at Alex Neil made the process straightforward and stress-free from start to finish. They were incredibly knowledgeable and always available to answer our questions, no matter how small. They guided us through every step, from viewings to negotiations, and kept us updated throughout. Their dedication to finding the perfect home for us was clear, and we felt genuinely supported by the whole team. Alex Neil’s professionalism, honesty, and attention to detail made the buying process enjoyable and reassuring, and I would highly recommend them to anyone looking to buy their first home. Thank you to everyone involved for making our first buying experience such a positive one!

Brad · 11 November 2024

★★★★★ 1/5

Google

I enquired regarding a property with Alex Neil agency. I immediately got a call back from Daniel who informed me the property had gone but he did have another one that we could view immediately. I organised with my friend who could leave work early to view the property at 6:45. We got to the property in the pouring rain and waited until 6:55 (as traffic was bad). I then tried to call the agency. We were told Daniel was on his way....2 minutes later I was called back saying Daniel had been at the property but we were not there and so he had left to go to another viewing!! I do not like being lied to as we were there at 6:45 and therefore could not of missed him. We were outside in the pouring rain after both travelled a while to get there after work. I also had a txt message to confirm the booking at 18:45 as well as an email (both sent earlier on that day). I am very dissapointed with this, It was very inconsiderate and Daniel also had my mobile number and could have called. I do not usually leave bad reviews but this was completely unacceptable. I will not be going any further with this agency!

Annie · 30 July 2019