Trusted Agent profile · Roath · Cardiff
Verified
★★★★★
638 reviews across 3 platforms
92 Albany Road, Roath, Cardiff, CF24 3RS
Part of Moginie James Estate Agents, see every office.
Moginie James Estate Agents's office in Roath, Cardiff, at 92 Albany Road, is rated 4.6 out of 5 across 638 reviews on three platforms, including 471 Google reviews rated 4.5.
Every review we hold for the Roath office, from every platform, shown as written. First names only.
1/5
GoogleRating only, no written review.
Dear Darrian Orebela, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
GoogleRating only, no written review.
Dear Lewys Barry, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
GoogleRating only, no written review.
Dear Myaxalienn, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
3/5
GoogleRating only, no written review.
Dear Sir Thank you for taking the time to leave us a review. Kind regards Customer Care Team
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleA beautiful church.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Hi Natalie George, We strive to ensure that all our clients have a great experience with us and its discouraging that yours hasn't been a more positive one. If you are willing to do so then please reach out to us on 01344 753104 or write to us at customerrelations@lrg.co.uk. Many thanks, Moginie James Estate Agents - Roath Sales and Lettings Office
5/5
GoogleRating only, no written review.
Dear Chris Wilson! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Care Team
5/5
GoogleRating only, no written review.
Hello Helen Flynn Thank you for your review. We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
4/5
GoogleRating only, no written review.
Dear, Susanne Cockell! Thanks for the great review! All the best, Customer Care Team
3/5
GoogleRating only, no written review.
Dear Otaku Master, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
1/5
GoogleNot to be trusted
Dear Mr Hatchett, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Relations Team
5/5
GoogleRating only, no written review.
Hi Natalie George, We strive to ensure that all our clients have a great experience with us and its discouraging that yours hasn't been a more positive one. If you are willing to do so then please reach out to us on 01344 753104 or write to us at customerrelations@lrg.co.uk. Many thanks, Moginie James Estate Agents - Roath Sales and Lettings Office
5/5
GoogleRating only, no written review.
Hi Tim Ross-smith! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Moginie James Estate Agents - Roath Sales and Lettings Office
1/5
GoogleRating only, no written review.
Hi Diane, thank you for taking the time to review us - we cannot locate a client record with your name on our system, and as we take all real customer feedback incredibly seriously, we would love to learn more about you and why you felt our 5-star service was anything less than this so that we can be sure to learn from it in the future. If you could please email homelife@moginiejames.co.uk with further details, we would be most grateful so we can verify you and investigate further. Regards, The Moginie James team.
1/5
GoogleRating only, no written review.
Hi Craig, thank you for taking the time to review us. We notice that you haven't left any comments in connection with your review. We take all client feedback incredibly seriously, so given the opportunity, we would love to look into this further. If you could please email homelife@moginiejames.co.uk with some further information, we will be sure to investigate. Regards, the Moginie James team.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Hi Diane, thank you for taking the time to review us - we cannot locate a client record with your name on our system, and as we take all real customer feedback incredibly seriously, we would love to learn more about you and why you felt our 5-star service was anything less than this so that we can be sure to learn from it in the future. If you could please email homelife@moginiejames.co.uk with further details, we would be most grateful so we can verify you and investigate further. Regards, The Moginie James team.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Moginie James Estate Agents Roath won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
EA Masters by year, 20222022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The staff at Roath branch of Moginie James are helpful, friendly and professional. I was impressed with Luke who completed my house evaluation and decided to ...Read all 28 from sellers
My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ...Read all 39 from buyers
Faultless service throughout the process! Charlotte is always fantastic with all viewers and ensuring a good quality of tenant is found for every property ...Read all 17 from landlords
My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ...Read all 28 from tenants
Founded in 2001, we are Cardiff’s leading independent estate agency. With 5 offices across the city we are specialists in residential sales, lettings, property management and the investment markets. We’re proud to be independent, which gives us flexibility and means we react speedily to market conditions. We’re equally quick to adopt the latest marketing innovation, offering our clients maximum exposure via a suite of complementary promotional tools to showcase your property at it’s best. Our 53 strong team is our biggest asset, dedicated and enthusiastic staff who are committed to ‘going the extra mile’, and who each possess in-depth industry knowledge backed by professional qualifications. We’re members of ARLA, ALMA, NAEA, The Property Ombudsman and the Tenancy Deposit Scheme, a sure sign that you’re dealing with a reputable and respected agent. We’ve also recently been appointed as the South Wales agent for Fine & Country, the world renowned agents for luxury residential properties, and we’ve been hand picked to serve as Cardiff’s sole agent for the Relocation Agent Network, all of which means, whatever your property and whatever your situation, you’re in very safe hands with us.
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28 reviews from sellers, rated 5.0 out of 5 on average. For example, Michelle wrote: "The staff at Roath branch of Moginie James are helpful, friendly and professional. I was impressed with Luke who completed my house evaluation and decided to ..."
39 reviews from buyers, rated 4.9 out of 5 on average. For example, Simon wrote: "My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ..."
17 reviews from landlords, rated 5.0 out of 5 on average. For example, Roberto wrote: "Faultless service throughout the process! Charlotte is always fantastic with all viewers and ensuring a good quality of tenant is found for every property ..."
28 reviews from tenants, rated 4.9 out of 5 on average. For example, Paige wrote: "My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ..."
Yes. Moginie James Estate Agents won Gold for Best Estate Agent Guide 2023 Gold Award, Roath branch at EA Masters 2022.
