Moginie James Estate Agents Roath reviews

★★★★★ 1/5

Google

Avoid this estate agent and associated landlords at all costs. Our apartment was dirty when we moved in with a grimy oven that hadn’t been cleaned. When we moved out we used the estate agent’s own recommended local cleaning company and paid them for a deep clean. The estate agent then tried to play ignorant and keep £600 (yes, £600) of our deposit for ‘cleaning’ fully pushing our deposit into a dispute. Absolute criminals, luckily the deposit protection schemes have more common sense and awarded us the majority of it back. Don’t use their recommended cleaners as you won’t get an invoice and don’t use this estate agent if renting.

Curtis · 22 March 2026

★★★★★ 5/5

Google

I am currently in the process of renting a property, and Bradley has been extremely helpful throughout the whole process. I can reach him anytime I need, and he always has a friendly and approachable manner. Thank you!

Ilayda · 20 January 2026

★★★★★ 5/5

Google

Sarah Flanagan managed our house purchase from initial viewing through to completion 4 months later, with zero hassle in between. At the viewing, she was very friendly towards us (as a gay couple, this is sadly not always the case), and well informed about the property, making us feel confident in making an offer the same day. We're very happy in our new home, thank you Sarah!

Alison · 20 March 2025

★★★★★ 5/5

Google

I recently went on a viewing with Moginie James and Mercedes was very friendly and accommodating. She took her time to give details on the property and she indeed know her onions.

Bright · 20 February 2026

★★★★★ 5/5

Google

Myself and my partner went to view a property with Bradley at Moginie James Roath branch and had an amazing experience, he has been great at keeping us in the loop with our application to rent - he was very informative and friendly, and it was a pleasant surprise that he spoke Welsh with my partner. Looking forward to renting with them!

Eliza · 22 June 2026

★★★★★ 5/5

Google

I recently had a problem with the lighting, but it was resolved quickly. The communication was excellent, and everything is now working perfectly. Special thanks to Mollie for her help and for making the whole process so easy, I really appreciate it!

Andreas · 20 October 2025

★★★★★ 1/5

Google

(AVOID AT ALL COSTS) Sale collapsed after 6 months, lack of due diligence and communication We had an extremely disappointing experience trying to sell our property through this branch. We were encouraged to proceed with a buyer who, as we only discovered months later, did not have a mortgage in place. Despite repeatedly asking for updates over a six-month period, we were reassured the purchase was progressing, only for the sale to collapse once the buyer finally applied for a mortgage and was unable to secure one. As a result, we also lost the home we were in the process of buying, which added to the stress and frustration. When we requested our file notes, the information we received raised serious concerns. The notes did not reflect the level of contact we had or the lack of progress we repeatedly questioned. It was extremely confusing and left us feeling misled about how our sale had been monitored and managed. We expected proper checks and clearer oversight of the buyer’s position from the start, especially regarding financial readiness. This entire situation could have been avoided with basic due diligence and transparent communication. Instead we lost half a year, missed multiple opportunities and went through a huge amount of unnecessary stress, all for a sale that was never in a position to complete. To add to this our formal complaint went unanswered. The lack of acknowledgement or accountability has been incredibly disappointing and is the reason we have now instructed another branch.

LJ1956 · 20 January 2026

★★★★★ 5/5

Google

Mercedes has been exceptionally helpful at every stage of the process. Her support, professionalism, and dedication go well beyond expectations. She truly deserves more than five stars.

Pearl · 20 February 2026

★★★★★ 1/5

Google

Unprofessional and misleading. 0/10. Reported major maintenance and safety issues (mould, broken doors/windows) from the start of tenancy (first day) which were never addressed, yet rent was increased regardless. At the end of the tenancy, they used an inaccurate check-out report to target our deposit. The property photos used for ads are outdated and do not represent the actual state of the house. Extremely disappointed, avoid this company and its parent group.

Muhammad · 14 March 2026

★★★★★ 5/5

Google

Zoe was great at doing what she does she made sure that I knew what was what when I went to view place she is also very polite and friendly when explaining things.

Bray · 20 August 2026

★★★★★ 5/5

Google

I recently visited a property in Newport with Andrew from Moginie James. It was a fantastic experience. Andrew was very professional, quickly understood my requirements, and guided me well, on the way forward to proceed with the process further. In addition, he was very quick to respond to any and all queries. I highly recommend Moginie James Services.

Salman · 20 March 2025

★★★★★ 5/5

Google

I would like to thank Mercedes and Bradley, who have been nothing but helpful throughout the lettings process. Highly recommend!

Josh · 1 April 2026

★★★★★ 1/5

Google

If I could put negative starts I would. I rented with Moginie James for 4 years as a student and I’ve been left traumatised. Throughout the 4 years there was a leak in the shower that they didn’t bother to fix until there was a MASSIVE hole in the living room ceiling. And then they “fixed” just they didn’t so I was just left with A LEAKY HOLE for WEEKS! And when they finally fixed it they opened YET another hole on the wall and left us without a shower for a week. My housemate had to drive to the motorway to use a public shower 😭 and they never really fixed the holes. When I asked for a compensation they just said I could still use the property so they saw nothing wrong with it and when I went to their offices to demand my deposit back THEY LITERALLY CALLED THE POLICE ON ME AND MY FRIENDS. The way these people treat their customers is ridiculous. They’re so unprofessional and unresponsive. They have like a thousand different departments and they can never fix anything. I would rather chop my left arm off than rent with Moginie James again. I advise everyone, ESPECIALLY STUDENTS, to stay away from them. They will treat you like shit and have you live in shit and then blame you for it.

Ana · 14 December 2025

★★★★★ 5/5

Google

Me and my wife went for a property viewing in the roath area. Bradley Bevan was polite knowledgeable agent who showed us around. He demonstrated great professionalism, gave us good feedback when applying for the property. I would him recommend him. Great guy.

Abdi · 20 August 2025

★★★★★ 5/5

Google

The staff Mercedes was friendly and did an excellent job in showing me around the property explaining every bit of details which was very helpful. I'm impressed with Moginie James excellence in service.

Sam · 20 November 2025

★★★★★ 5/5

Google

Moginie James has been incredibly helpful in our search for a rental home in Cardiff. The team provided thoughtful advice tailored to our needs. Mercedes was a very helpful during our viewing process and responded quickly to emails throughout the process. Thank you for making everything so smooth and good explanations about the property.

Stateofhappiness · 20 March 2025

★★★★★ 5/5

Google

Moginie James have been so helpful as we find a new home to rent in Cardiff. The team offered thoughtful and helpful advice tailored to our needs. Mercedes was a delight when carrying out our viewing and she responded promptly to emails before and after. Thank you for making this such a smooth process!

Rosa · 20 March 2025

★★★★★ 5/5

Google

Amazing experience lady who came to show the house was amazing. Great feedback every time to mail them immediately they respond back!!! Property is so best and clean

Suman · 20 December 2025

★★★★★ 5/5

Google

Andrew has been served us to book an appointment to view a rental property. he came to on-time to be available to view the property and he explained very well with all the features of the house and he listen us with care for our interest regarding the property. Highly recommended service.

Thenuka · 20 March 2025

★★★★★ 5/5

Google

10/10 help for the entire process of getting the house we wanted, Bradley was the man for the job 100%, couldn't of asked for anyone better.

Luke · 20 December 2025

★★★★★ 5/5

Google

Bradley was great - really helpful and knowledgeable throughout the viewing. Very professional yet friendly, and made us feel reassured and confident as future tenants. Highly recommend Moginie James!

Kristen · 20 November 2025

★★★★★ 5/5

Google

I approached this agency to find a room, and from the very first conversation, Bradley struck the right balance of professionalism and friendliness, making our interactions easy and comfortable. He consistently followed up on time and patiently answered all my queries, which made the process straightforward and reassuring. Even when I decided not to go ahead with the first property due to distance issues, he immediately narrowed down the options to help me find the most suitable home. Thank you, Bradley, for your friendly and professional support throughout.

Rinu · 20 October 2025

★★★★★ 5/5

Google

I recently rented a property through this letting agency and I couldn't be happier with the service they provided. From start to finish, the process was seamless and stress-free, and still continues to be. I have to give particular thanks to Andrew, the agent who has helped us throughout the process. He was always available to answer any questions we had and was really proactive in making sure we had everything we needed for a smooth move-in. I highly recommend this letting agency and, in particular, Andrew, for their exceptional service. They truly went above and beyond to make our rental experience a positive one and I would not hesitate to use them in the future. Thank you so much!

Ella · 16 September 2023

★★★★★ 5/5

Google

I'd like to give a mention to Mercedes - it has been a stressful time searching for a rental property as a lot of agencies don't answer your emails/calls and brush you off when a property is no longer available. However Mercedes took the time to call me back really soon after, and although the property I first enquired about wasn't available she was able to match me up to a different one which suited even better. The process has been really efficient, and she has been attentive and accommodating to all my requests. It's just really refreshing to see such good communication from a letting agency 🙂 thank you Mercedes!

Suzie · 2 September 2023