Trusted Agent profile · Richmond, Greater London
Verified
★★★★★
271 reviews across 2 platforms
1 The Quadrant, Richmond, Greater London, TW9 1BP
Part of Marsh, see every office.
Marsh's office in Richmond, Greater London, at 1 The Quadrant, is rated 4.9 out of 5 across 271 reviews on two platforms, including 267 Google reviews rated 4.9.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
What can I say? I can't just comment on the 'quality of service' as this doesn't encapsulate how fast these guys get your hard work done for you. What a ...Read the review from sellers
Morgan Frewin is a brilliant person and great professional. He helped me and my family throughout our journey to finding our new home. Although Marsh & Parsons ...Read all 3 from tenants
Situated on The Quadrant in the heart of Richmond, Marsh & Parsons Richmond estate agency office provides both property sales and lettings in Richmond, and surrounding areas such as Kew and St Margarets. Our experienced team are busy valuing properties in the area, from smart two-bedroom riverside apartments to idyllic family homes set against the backdrop of the impressive Richmond Park. Richmond is blessed with plenty of greenery, sporting heritage and riverside walkways, so it's easy to see why it's so popular with families and young professionals alike.
Every review we hold for the Richmond office, from every platform, shown as written. First names only.
5/5
GoogleI recently went through the process of finding a home to rent for a long let. Working with Rupert Viney was a great experience. He worked hard for Marsh and Parsons clients and showed me six homes over the course of an afternoon. Very pleasant man with great motuvation. He will find a home for you in most likelihood or let a home for you. He kept in constant contact and helped make an otherwise stressful situation bearable.
5/5
GoogleWe found the Marsh & Parsons' team members helpful and responsive regarding the sale of our flat, and they communicated key updates clearly. Ava Finlay showed particular dedication at the sales progression phase, and we are grateful to her for her assistance.
Dear Anna , We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team
4/5
GoogleReally great to work with, especially Paul Trafford, who has just sold our current house for us and sold our next house to us! Paul and David were brilliant at guiding and advising us through both the sale and purchase, helping us to achieve all our aims and taking an active interest and role in managing the chain through to exchange and beyond. Thank you to Paul and the team: thoroughly recommended.
5/5
GoogleWe have just sold our house with M&P and Henry Wellbelove was absolutely amazing throughout, making our house sale possible in a staggeringly short space of time. He was kind, considerate and professional at all times. He kept us up to date every step of the way and helped to iron out any last minute glitches. Thank you Henry - we couldn't have done it without you! Natalie and Tom Routledge
5/5
GoogleVisited an apartment with Albert, and couldn’t speak highly enough about him. Clearly takes time to learn the area, and all of my questions were answered swiftly and honestly. M&P have themselves a great asset.
Dear George, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Lesley
4/5
View AgentsGreat Agent
Morgan Frewin is a brilliant person and great professional. He helped me and my family throughout our journey to finding our new home. Although Marsh & Parsons did not have the ideal place for us at the time and we ended up renting the property through another agent, it is my only regret that we were not able to cut the deal with Morgan. I highly recommend his services.
5/5
GoogleMy partner and I have had a great experience with Marsh & Parsons Richmond. Alex has been really helpful, not only in efficiently arranging viewings, but also explaining the area and market to us, helping with financing options, and helping us understand neighbourhoods and options we didn't know about. If you're looking to buy or let in Richmond, we'd highly recommend starting your search at Marsh & Parsons!
5/5
GoogleExcellent service from Marsh and Parsons all round, Tadas my agent even helped carry some of my stuff down my stairs to my car, at the expense of his very nice smart suit !
Dear Lisa, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, lesley
5/5
GoogleCamilla, Phil & Tadas have all been a pleasure to work with, so friendly and attentive. They've always been available for any questions. Tadas achieved the house sale and we are happy with the outcome. Thank you. Laura Bridge
Dear Laura, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Lesley, Customer Relations Team
4/5
GoogleWe had a good experience with Marsh and Parson estate agents. Having spent many months searching we found that Marsh and Parsons, and in particular Rhu Wishart was extremely proactive when endeavoring to find us our ideal property to rent. He was always contactable which is integral when going through the process and always offered valuable support. Would recommend above other lettings estate agents
5/5
GoogleThank you ever so much to Phil, Ava, Tadas, Oli and Albert for all your help. The experience and support from the team has been amazing. Highly recommend
Dear Kasim, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
GoogleGreat customer service⭐️ staff listened to all my needs and matched them brilliantly. Really super quality properties available. A breath of fresh air to find an Estate Agent that cares and doesn’t waste my time viewing irrelevant properties.
Dear Jennifer, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Lesley, Customer Relations Team
5/5
GoogleRupert and Emily at Marsh & Parsons have been incredibly thorough, efficient and proactive. They have also been really nice people to deal with. A very professional service which I wouldn't hesitate to use again. Thank you so much.
Dear Alix, Thank you for your lovely comments regarding the Barnes team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley, Customer Relations Team
5/5
GoogleMarsh & Parsons had to work quite hard for our sale, but their enthusiasm never slipped. They always kept us informed and I wouldn't hesitate to use them again.
Dear Adam, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Lesley
5/5
GoogleMy wife and I recently purchased a home in SW14 through Marsh & Parsons. Paul and David were professional, helpful and transparent throughout the process. It was a somewhat drawn out process, with an at times tricky balancing act through the chain, but they handled it well... minimising as much as possible the stress of buying and selling!! Thanks very much guys!
5/5
GoogleMarsh & Parsons Richmond lead a conscientious and dedicated team with very high standards. The team are highly motivated and approachable. There were always plenty of updates and good communication. We were particularly impressed with Hilary Hoolahan's enthusiasm and willingness to always go the extra mile. We are delighted to have bought our house with Marsh & Parsons and would recommend them.
5/5
GooglePhil, Camilla and the rest of the team did a fantastic job selling our property. They were very professional, helpful and friendly, and helped the sale process go smoothly. Would highly recommend!
Dear Laura, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
4/5
GoogleAppreciative personal customer service! A Lettings Negotiator from the company was very helpful and patient with my search situation. Finally spoke with a human-being who was genuinely more conciderate and understanding than other agents who had pushed me into the crowds of this volatile rental market.
Dear Alexandra, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and am delighted that you have taken the time to confirm this is the case. We hope we can be of assistance in the future. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleOverall great experience with Marsh & Parsons. Quality service from Emma Ruffoni. She was caring and professional and made the whole experience seamless.
We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah
5/5
GoogleI had a great experience with Marsh & Parson renting my property out. Rupert in particular was very thorough with the process and made it all very easy. I would highly recommend them.
Dear Tim, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team
5/5
GoogleAs a landlord, I am extremely happy that I chose Marsh and Parsons as my agent. From the onset I have worked with Rupert Viney and found him to be responsive, reliable and extremely professional. I would highly recommend M&P to any landlord looking for an agent or thinking of switching agents as I did. Heather Altorf
5/5
GoogleWe had a great experience with Marsh & Parsons. Aleisha Merchant was our negotiator and she really made the whole process easy for us, she was exceptional throughout it all. She was always very responsive to our questions and really made the whole experience of finding our new home personal. Thanks again for everything. Soraya & Luiz
5/5
GooglePhil and Julian have been fantastic throughout our purchase and a delight to work with. Would 100% recommend and will use them if we go onto sell our home in the future.
Dear Lois, Thank you for taking the time to leave a wonderful 5 star Google review. Phil and Julian will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
GoogleWith the help of the team at Marsh & Parsons, we went from putting in an offer to moving in, in less than 2 months. Special thanks go to Ava, for being efficient, professional, and polite throughout the whole process.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Marsh's Richmond office has 271 reviews across two platforms: 267 on Google, 4 on View Agents.
Marsh & Parsons is rated 4.9 out of 5 across all 271 reviews, and 4.9 out of 5 on Google from 267 reviews.
3 reviews from tenants, rated 4.7 out of 5 on average. For example, Sertaç wrote: "Morgan Frewin is a brilliant person and great professional. He helped me and my family throughout our journey to finding our new home. Although Marsh & Parsons ..."
Marsh & Parsons, 1 The Quadrant, Richmond, Greater London, TW9 1BP.
