Every review we hold for the Richmond office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe recently spoke with Parmis at Marsh & Parsons as we’re considering selling our home towards the end of the year. Having not bought or sold a property in over 30 years, we had a lot of questions. …
Sally · 13 March 2026
Agent replied · 13 April 2026
Dear Sally, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
★★★★★ 5/5
GoogleI could not recommend Marsh & Parsons enough - navigating the London rental market is always stressful but Holly and the rest of the team made it all feel much easier and made the process so stress free!
Matilda · 13 March 2026
Agent replied · 13 April 2026
Dear Matilda , Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
★★★★★ 5/5
GoogleWould absolutely recommend marsh and parsons, we worked with Emma and found our dream flat within 2 viewings. She was kind, very responsive and just generally super helpful. Very happy!
Lottie · 21 January 2025
Agent replied · 23 January 2025
Dear Lottie, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Lesley
★★★★★ 1/5
GoogleAs a tenant, terrible (not sure about being as a landlord)
So I have been a tenant since June 2024.
I have had three issues over the period until Nov: curtains, leaking shower booth, and an obsolete cupboard part.
I have sent over 30 emails to M&P but none of these issue has been fixed.
I have seen three change in maintenance personnel over this time.
The maintenance people work separate from the ordinary brokers and apparently they are not being treated well.
They tell me the landlord is not giving any go-head for some of the quotes but this is getting ridiculous which prompted me to give this review.
It is the duty of the landlord to fix issue for the tenant, and it seems M&P are working soley for the benefit of the landlord but they have to recognize the importance of the tenant.
I have been paying my rents ahead of schedule every single time. I have in fact paid the first two months' worth rent in advance before even moving in. They must service the tenants according to the normal practice but this is getting unbearable now.
The cupboard in G floor toilet has been kept opened for couple months now and is so embarrassing to my guests whenever they use it.
The shower booth on the 1st floor we stopped using it which is very uncomfortable.
The curtain on the 1st floor is kept shut broken for over 3 months now and it is so dark and cold, especially in the winter time.
All what M&P are doing is blaming it on the landlord who I have no contact with directly and paying 4100 pound a month, this just does not make a single sense. All the maintenance people I have been dealing with at M&P are leaving so there is no consistency of personnel nor do they have any passion about work.
David · 4 December 2024
Agent replied · 11 December 2024
Dear David, I am concerned to read your comments and have passed them to the Director of our Barnes and East Sheen office. I am sorry your experience with us has not been as we would have expected. We will be reviewing this and will be in contact to discuss further. Kind regards, Lesley
★★★★★ 5/5
GoogleGreat experience from the start (which included a realistic evaluation) to completion.
I dealt with Oliver in sales who was always supportive and available (even post sales). Oliver went above and beyond with everything (including moving a bed!) to ensure we could progress towards completion. He always kept me updated and was there to answer any questions.
ASL · 6 August 2023
Agent replied · 27 August 2023
Dear ASL, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Oliver. Please do not hesitate to contact us again. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleI've used Marsh & Parsons to purchase my flat and Alex Hardy was my estate agent. Alex was extremely helpful, diligent and knowledgeable during the whole process. First of all he didn't waste time showing me flats that didn't fit my specifications (unlike some other agencies..), so properties viewed were worth a visit... He is very knowledgeable and knows every details surrounding purchase of a home, inside out. Alex answered loads of my questions along the way and got good advice on number of topics. Any inquire I had in connection to the vendors, he was quick to reach them and give me answers. It was really good experience working with Alex Hardy and I would highly recommend him if you are looking for a property with Marsh&Parsons.
Petar · 31 July 2019
Agent replied
Thank you for your kind review of Alex and the service he gave you. All the best, Marsh & Parsons
★★★★★ 5/5
GoogleJack helped us secure our first home, was always transparent and had great communication with us throughout the process which allowed us to feel at ease with our first purchase.
Tom · 6 April 2026
Agent replied · 13 April 2026
Dear Tom, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
★★★★★ 5/5
GoogleI’ve recently been out actively looking at properties with Albert. He has been fantastic, he was very knowledgeable and understood our requirements. I’d highly recommend him to friends and family. Thanks Albert!
Aaron · 3 October 2024
Agent replied · 24 October 2024
Dear Aaron, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Lesley
★★★★★ 5/5
GoogleHighly recommend Marsh & Parsons! They were fantastic in helping us purchase our first home. We’re incredibly grateful to the team for their support and guidance throughout the entire process.
Tm95 · 30 March 2026
Agent replied · 13 April 2026
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
★★★★★ 5/5
GoogleJust to say that I had a great overall experience with M&P especially Phil and Ava. They were proactive and very responsive. I would not hesitate to recommend them!
Tricia · 11 November 2024
Agent replied · 11 December 2024
Dear Tricia, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
★★★★★ 5/5
GoogleI couldn’t have asked for a better agent than Parmis who was such a great help throughout my property search. I will definitely be recommending to friends and family.
Safiya · 30 March 2026
Agent replied · 13 April 2026
Dear Safiya, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
★★★★★ 5/5
GoogleHad an amazing experience with M&P. Thank you Ava for finding my dream home and to the team for their efforts during the transaction. Would recommend for sure!!
Dagmara · 5 November 2024
Agent replied · 12 November 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
★★★★★ 5/5
GoogleIt's been an unnerving first buyer experience, but Ava and Phil have been thorough and professional at every step. We never felt pressured or rushed, communication has been excellent. They had a really good relationship with the sellers too, which made things so easy (this isn't a given, we've been burned before!).
I'd absolutely recommend M&P to anyone out there looking to buy and sell. Thank you both, we can't wait to move into our new home!
Aditi · 3 October 2024
Agent replied · 24 October 2024
Dear Aditi, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Lesley
★★★★★ 5/5
GoogleAlex Hardy was our estate agent for a flat we purchased in Chiswick. He was active and diligent, and facilitated us through the process even while working from the Richmond office. I highly recommend him, especially as he helped to solve an impasse in the process, which could then be resolved and allowed the purchase to progress. Throughout Alex communicated and stayed positive, which was very helpful for us as first time buyers. Thank you!
Callum · 9 February 2019
Agent replied
Thank you for your lovely review of Alex. We’re so pleased to hear your experience of buying your first home was excellent. All the best, M&P
★★★★★ 5/5
GoogleTop class service from Ava. She’s down to earth and her priority is to make us feel as comfortable as possible during our transaction! Thanks Ava!
Lauren · 5 November 2024
Agent replied · 12 November 2024
Dear Lauren, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
★★★★★ 5/5
GoogleJust bought a house with Marsh and Parsons. Camilla was extremely lovely and helpful as was Phil. Very quick responses and help on any queries and friendly service. Would highly recommend! Thank you for everything :)
Lorna-Jean · 22 May 2024
Agent replied · 21 June 2024
Dear Lorna-Jean, It’s great to hear that you have had a brilliant experience with the Barnes and East Sheen team. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleParmis Hosseini has been an absolute superstar - facilitating viewings of the property we are in the process of purchasing at short notice and at unusual hours. Would highly recommend. Thankyou Parmis, without you we would still, most definitely, be still looking
Nicki · 17 April 2025
★★★★★ 5/5
GooglePhil and his team have been fantastic from start to finish throughout the purchasing process. Their commitment to assisting us in getting the deal over the line is truly appreciated.
Byron · 22 May 2024
Agent replied · 21 June 2024
Dear Byron, Thank you for taking the time to leave a wonderful 5 star Google review. Phil will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleWhen I was moving internationally and looking to let a flat, Marsh & Parsons Estate Agents were so knowledgeable, informative, and kind. I really appreciate all of their help. You can't go wrong by choosing to work with Marsh & Parsons!
Maya · 29 September 2023
Agent replied · 29 October 2023
Dear Maya, Thank you for your kind comments. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleAva Finlay is excellent - she pulled out all the stops to get a deal over the line pretty much on time.
Emma · 24 September 2024
Agent replied · 24 October 2024
Dear Emma, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our East Sheen office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley
★★★★★ 5/5
GoogleVery positive experience throughout the sale. Clear communication, professional handling, and always quick to respond. …
Andrei · 23 April 2026
Agent replied · 13 April 2026
Dear Andrei, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Hayley
★★★★★ 5/5
GoogleBig thanks to Emma for her calm, informative and professional approach to helping me with my property search. It's much appreciated!
Neil · 24 September 2024
Agent replied · 24 October 2024
Dear Neil, Thank you for leaving a 5 star Google review. Kind regards, Katie
★★★★★ 5/5
GoogleThank you so much to Camilla and Phil for all your help, it’s been such an easy and smooth experience working with you both. Highly recommended!
Johnny · 22 May 2024
Agent replied · 21 June 2024
Dear Johnny, Thank you for your kind review for Camilla and Phil. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleHuge thanks to Julien Vidal for all of his help securing our first home! Julien made the process easy and was always available to answer any questions.
Jonathan · 22 April 2024
Agent replied · 21 June 2024
Dear Jonathan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
