John D Wood & Co. Richmond Sales reviews in Richmond upon Thames

★★★★★ 5/5

Trustpilot

Parsons Green Team

The team were excellent in helping me recently find and move into a property with short deadlines. Nicole was especially helpful in ensuring everything moved quickly and seamlessly. Would highly recommend.

Rich · 23 April 2022

★★★★★ 5/5

Trustpilot

Excellent Experience

John D Wood & Co. recently helped me to sell my property and I found them extremely professional and very helpful. Nothing seemed to be too much trouble and when a storm took down a tree and demolished the hedge, they immediately got a chap along to sort it out.Their communication regarding feedback from potential buyers was superb. I never had to chase them for information and I would recommend them to anyone wishing to sell a property.

Lavina · 8 June 2022

★★★★★ 1/5

Trustpilot

Waste of time

Waste of time. Never responded to my email enquiries or my telephone enquiries. Would not waste my time.

EM · 27 August 2025

★★★★★ 5/5

Google

Edward and Jack delivered a fantastic result on the sale of my home. I was selling from abroad and they called regularly, kept me updated and were very knowledgeable about the market. We had easy and open communications and it was a pleasure working with them. I would definitely recommend them - especially if you are selling from abroad.

Julia · 25 October 2018

★★★★★ 1/5

Trustpilot

Dishonourable

After we had our offer accepted Sally Behan in Weybridge called to tell us we had been gazumped. We increased our offer above asking price but were told they wouldn’t sell to us. Turns out when the seller found out our name they decided not to sell to us for ‘personal reasons’When pushed about ‘personal reasons’ she then said that there was actually a cash buyer who offered asking price. That property remained on the market for 5 weeks after that before it said under offer. Friends of mine were able to call and make viewings during this time. Disappointing that a company owned by Skipton Building Society would behave like this. The honourable thing to do would be stop acting for the seller but the commission was clearly more important.

Manish · 15 December 2021

★★★★★ 5/5

Google

We sold our apartment together with Tracey in the Richmond branch and we couldn’t be more happy with her support and guidance throughout the sale. Very professional and friendly.

Frej · 24 October 2023

★★★★★ 2/5

Trustpilot

Agent not trustworthy

I was told John D Wood (Primrose Hill) were a well respected local agency with whom I could sell my property, and they seem, on the surface, very professional. But I grew to dread calls from my allocated agent - a smooth talking, cocky young man - he seemed to constantly be on the side of the buyer, not mine. He told a couple of utter lies about offers coming in, he had a total lack of attention to detail, and eventually I ended up moving to a different agency where I had a much more pleasant experience. They may be on prime Primrose Hill high street, and have lovely properties for sale, but do not let that fool you! I just did not trust them. Go elsewhere.

SimonLondon · 21 October 2021

★★★★★ 1/5

Trustpilot

Not valued as a buyer

We had a really stressful time as a buyer with JDW Esher. Details of the conditions of our offer we’re not passed onto vendor at all; when confronted with this when the transaction was at risk, it was glossed over / denied. We were also told a delayed completion was ‘impossible’. We ended up dealing direct with vendor, with a delayed completion, without issue. Got the feeling JDW were happy for us to lose out and simply switch to another buyer.

Mike · 9 September 2021

★★★★★ 5/5

Google

I have used John D Wood, Richmond to rent out my property. The lettings and management department are great to work with. Management issues are dealt with efficiently and smoothly and I'm always impressed how quickly they are able to find suitable tenants, over the last 3 years I haven't had a void period. Fantastic.

Tristan · 25 October 2019

★★★★★ 5/5

Google

Thanks to the John D Wood Agency and especially to Lucy, who gave me the chance to rent this lovely flat! Her help was quickly, friendly and she took the time to answer all my questions. I really feel at home since the beginning of my tenancy!

Margarete · 24 October 2021

★★★★★ 1/5

Trustpilot

Terrible experience- J D Wood Summertown

Terrible experience dealing with the Letting team in OxfordI wanted to rent an apartment in Summertown, the lady agent has been extremely unprofessional, instead of solving my issues, this agent was rude and asked for the same information twice. Whenever I have a question, she would just shoot me down without checking with the landlord. She has been impolite and maybe she didn't think I am not a capable tenant - I ended up paying double for a nicer apartment!

AL · 11 August 2021

★★★★★ 1/5

Trustpilot

Terrible experience with the manager at John D Wood Southfields

Terrible experience with the manager at the Southfields branch. To call him arrogant would be an understatement!I have now sold and bought property through this branch. Dealing with the same agent each time. I would rather give my property away than ever use him again.If he asked a question he expected an answer immediately. sometimes calling twice in one day and following up with emails. Bullying tactics and bickering with me over any decision that didn't suit him. He has no idea how to treat customers and suspect he has no one supervising his behavior. He's a disgrace to any company and should work in a back room where he has no contact with customers.

Mrs · 23 July 2021

★★★★★ 1/5

Trustpilot

I wanted to give minus for the score

I wanted to give minus for the score, but I guess 1 is the lowest score permitted. I was looking for the room to rent, and finally found very nice flat. Before I can rent the room, I had to go through referencing process which was quite traumatic. They had the problem with my current landlord referencing; though I had provided my landlord's contact and they can make the direct contact to my landlord, they kept asking me for the document I didn't have. As the result, they changed the referencing platform and asked me to fill the landlord contact and my employer contact again. This time, they had the problem with contacting my employer (The funny thing was that they requested me to fill the form in evening and expected my employer to answer right away in the morning). Apart from that, unless they demand something from you, they will unlikely answer your e-mail. To be honest, this company treated me like I was begging to live in the room for free. On the bright side, I am glad that this is just for renting the room, not for buying the property. If you are the landlord or tenant, please stay away from this agency for your own good.

Haruka · 2 July 2021

★★★★★ 5/5

Trustpilot

High calibre agents

I'm the landlord of a family-owned flat in Chelsea, and have used JDW for our last two tenancies.Initially, it was clear that Ed had a better knowledge of our neighbourhood than the other agents we tried. Given JDW's reputation, their fees were more reasonable than we expected - yet surprisingly the asking price was higher. It was a no-brainer, and more surprisingly, they managed to secure this higher level of rent, rather than it being a pitch just to win the business. When it came time to find new tenants, they again exceeded our expectations by securing (in the pandemic) 12 months advance rent at nearly the same rate.I wouldn't use JDW for management purposes as they seemed slightly inefficient (perhaps as all agents are?) when they organised our EICR. Aside from this, Ed has always had time on the phone to discuss anything from particularities to the state of the market - and his experience shows. Furthermore, his lettings team are very friendly and on the ball.Highly recommended.

Will · 28 June 2021

★★★★★ 1/5

Trustpilot

Estate agent that fails to adhere to tenancy agreement

Upon ending our contract, John D Wood failed to return the undisputed part of the deposit within the number of working days stated in the tenancy agreement (this was only returned after 10+ calls and numerous emails). The disputed part of the deposit amounting to several thousand pounds that the landlord attempted to withhold was unreasonable and ultimately deemed inappropriate by the courts. However, John D Woods did not acknowledge the tenant's evidence instead enabling and protecting the landlord's attempt to profit, upgrade the furnishings with our deposit and even steal money (for furniture that we had timestamped proof had been left in the property). Very uneven and biased estate agent, consistently acting in favour of landlord regardless of landlord's inappropriate behaviour.

Laura · 28 June 2021

★★★★★ 1/5

Trustpilot

WORST company

WORST company - they try to brand themselves as trustworthy but are cut from the same cloth. I worked for them so can speak in experience but they stole my commission in broad daylight. They are simply conditioned to be a bunch of hypocrites and thieves and will ensure their bottom line is what matters. Strongly advise to stay away from them. Don't believe in their marketing - they are all black wolves in sheep's clothing.

JULES · 27 January 2022

★★★★★ 1/5

Trustpilot

This company are scammers

This company are scammers, they ask for holding deposit then ask for 2yrs of rent upfront and when i told them it wasn’t possible they said they were going to issue a refund and it has been almost 3 weeks now and they haven’t issued it yett

Victor · 24 May 2024

★★★★★ 5/5

Google

I am happy to recommend Kate and her team at John D Wood in Richmond. They arranged the rental of a property for me earlier this year. Kate's straightforward and practical approach achieved great results at a difficult time of year.

Fiona · 26 October 2013

★★★★★ 5/5

Trustpilot

Parsons Green team

The Parsons Green team have been brilliant throughout my whole process of finding and securing a rented property. From the first phone call to them, they have kept in regular contact and always been there to answer any questions quickly and efficiently. I'd like to especially mention Nicole C who has been there to liaise with throughout the whole process and has been approachable, efficient, and extremely helpful. Thanks again to the team

Olivia · 12 April 2022

★★★★★ 5/5

Google

We recently bought a property through John D Wood in Richmond and our main point of contact was Simon Philips who was extremely helpful, informative and an absolute pleasure to deal with. The level of service we received from the whole team was exceptional and we cannot recommend them highly enough. Mr & Mrs Ironside

Boat · 25 October 2017

★★★★★ 1/5

Trustpilot

Extremely Unprofessional

Extremely Unprofessional and Disrespectful Experience with Munroe Graham

Lilian · 9 October 2025

★★★★★ 1/5

Trustpilot

Buyer be aware! Stay away!

I lost 4 moths and 7k in fees because of misrepresentation. They fail to ask or choose to hide basic facts prior to listing a property causing a lot avoidable stress when you work with the right agent.This is fraud in the name of business Buyer be aware! Stay away.

Firat · 4 March 2024

★★★★★ 5/5

Trustpilot

Have just re-let my flat through JDW…

Have just re-let my flat through JDW Chelsea. Byron has been excellent as has Ed. Professional, friendly, efficient. Thanks guys. Great work.

George · 30 June 2022

★★★★★ 4/5

Trustpilot

John D Wood were very pleasant to deal…

John D Wood were very pleasant to deal with, and they were successful in letting my flat in very difficult lockdown circumstances. Nadia was thoroughly helpful and efficient throughout.

Diana · 9 May 2021