Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotPoor experience
As a landlord, I cannot recommend this agency. They have high staff turnover, are extremely disorganized, blatantly mis-inform, and oversee shoddy maintenance. The experience from the POV of the tenant seems to be just as poor. The sales team blatantly over-promises, then the landlord is left trying to understand why they are on the hook for things they explicitly did not agree to. Really a horrible experience all around.
Jenny · 4 March 2021
Agent replied · 25 October 2024
Dear Jenny Hall, we are sorry to hear you were not satisfied. If you wish to share any further comments about your experience, please do email us on hq@johndwood.co.uk. Kind regards, John D Wood & Co.
★★★★★ 1/5
Trustpilot1 star is too much for them
1 star is too much for them. They are paid to manage a rental property & significantly failed to do so. Their breaches of contract include:
David · 5 November 2025
★★★★★ 5/5
GoogleJohn D Wood & Co holds my highest admiration, professional and consistent. A very special thanks goes to Mr Simon Phillips, who conducted the whole process out swiftly and with the highest integrity.
Simon's professional approach made a situation that can be rather stressful feel so relaxed and smooth.
Thank you Simon Phillips and the team at John D Wood
Raffaella · 25 October 2016
★★★★★ 5/5
GoogleEdward Hall and Jack Thomas were both fantastic when we sold our house. Very helpful, polite, patient and really made it happen. Highly recommend! Outstanding team!
Charlotte · 25 October 2018
Agent replied · 23 October 2024
Thank you for the 5 star review and recommendation for our fantastic team at the Richmond branch. I am glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Edward and Jack.
Many Thanks,
Sarah
★★★★★ 4/5
GoogleRecently moved into a property they are an agent for. Service was very helpful from all involved. Chloe was friendly and professional from the start helping us with the initial viewings and paper work. The rest of the staff had a system meaning someone was always there to pick up the phone to me while I was over stressing.
Joshua · 25 October 2017
★★★★★ 5/5
GoogleI cannot recommend the office highly enough, Lucy was very professional compared to some she's a breath of fresh air
Julie · 12 November 2020
Agent replied · 11 November 2024
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
★★★★★ 5/5
GoogleRachel was great to deal with, often it is hard for me to take calls during the day at work but she was flexible with communication, always kept me up to date on email and was happy to take a late night call if needs be! I would highly recommend John D Wood Richmond to friends and family
Gabriel · 25 October 2017
★★★★★ 4/5
TrustpilotSale of flat in the Fulham area…
I sold a flat in the Fulham area through the John D Wood team in Parsons Green/ Fulham Broadway. For various reasons (outside control of John D Wood or myself), this was a long, drawn-out sales process. I have to say that John D Wood team was at all times professional, responsive and went above and beyond to get the sale done and completed. I would certainly recommend John D Wood to my friends and contacts.
Stephen · 22 September 2023
★★★★★ 5/5
GoogleHollie Stanley was an absolute pleasure to deal with. She was extremely helpful, nothing was ever too much trouble for her! She dealt with my questions very efficiently and provide us multiple solutions to make everything easier for us. We found our dream home very quickly and the whole proccess went so smoothly. Thank you so much!
Di · 25 October 2017
★★★★★ 1/5
TrustpilotUnprofessional, delayed response, terrible experience
To the Management Team,
Lara · 20 April 2026
★★★★★ 5/5
TrustpilotI have been working with Shoeni and the…
I have been working with Shoeni and the team for 10yrs with nothing but efficient helpful knowledgeable assistance. Love them! Love they are local and established in the ‘hood. I’ve worked with sales too and can’t say enough nice things about working with Jake and his sales crew.
Jane · 28 May 2021
★★★★★ 1/5
TrustpilotHorrible experience with this agency
Horrible experience with this agency. I am currently living in a 3 bed flat in Fulham where one of the bedroom ceiling has collapsed and for last 2 months the agency has been slow, practically unresponsive and simply rude. They treat tenants with such disdain it’s shocking. Do not use this company
Ify · 14 December 2022
Agent replied · 25 October 2024
Dear Ify Thank you for your getting in touch and we are of course understandably disappointed to hear this. We can see that the Senior Head of Property Management has been in touch and is currently in correspondence, alongside the Property Manager to help resolve this matter.RegardsJohn D Wood & Co.
★★★★★ 5/5
GoogleKate and the team were great in organising everything. Well recommended!PositiveQuality, Professionalism
Amer · 24 October 2021
Agent replied · 23 October 2024
Many thanks for the great recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJust used John D Wood to sell my property in Richmond. They priced the property sensibly and supported the sales process well from front to back. We got firm offers within a few weeks of going live and an offer which stuck within days of this. They are a friendly bunch and work hard. I therefore have no hesitation in recommending them to anyone selling property in the area.
Russell · 25 October 2017
Agent replied · 23 October 2024
Dear Russell, thank you for the great review. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to everyone involved at John D Wood & Co. in Richmond. Many Thanks.
★★★★★ 5/5
GoogleHad a great experience using John D Woods in Richmond! Gabriella from the lettings team was a huge help in my flat search and was very responsive to all my communications. Would highly recommend using this estate agent!
Kelsey · 24 October 2023
Agent replied · 23 October 2024
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI was new to home buying, so didn't know exactly what to expect. The estate agents were very professional and experienced! We were working against tight timescales and busy conditions but they never made me feel uncomfortable and helped me every step of the way! Thank you, Tracey and Zoe!
Renee · 24 October 2022
Agent replied · 23 October 2024
Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSimon was always extremely professional and helpful. He had very good knowledge of the housing market in our neighbourhood, as well as understanding the implications of changes in the national market. He always responded promptly whenever we needed to discuss issues. We would recommend Simon and John D Wood to anyone.
John · 25 October 2017
★★★★★ 5/5
TrustpilotAlessandro Lucatello, John D Wood & Co PROPERTY MANAGEMENT
Alessandro Lucatello, Head of Property Management at John D Wood, does an exceptional job. He always goes above & beyond to ensure my needs & wishes - as a landlord - are met. This includes personally overseeing projects on my property - something he could easily delegate but chooses to see things through for himself. He's amazing - & so are his staff who have looked after me for many, many years now. I can't recommend John D Wood for your Property Management needs, more highly. First class - always!
Billie · 28 October 2022
★★★★★ 5/5
TrustpilotSelling with JDW Summertown
We highly recommend prospective sellers to consider JDW in Summertown. Our experience has been first class and the JDW service was highly professional right from the start - realistic estimate of house value, knowledge of the local market and how to maximise our sale price and managing our anxieties and expectations throughout the whole lengthy process to completion. The team were always professional, responsive and friendly and definitely worked hard to help us achieve our sale. They managed everything - EPC, flattering professional photographs included as part of the service, all the very many viewings, right through to chasing solicitors and other parties all along the chain to achieve completion. If you are considering selling your home, then do consider calling Daniel or Wai at JDW.
Claire · 20 October 2022
★★★★★ 5/5
TrustpilotClaire Carter (based at the Weybridge…
Claire Carter (based at the Weybridge branch) handled my purchase from start to finish and was exceedingly efficient. I was on a very tight timeline yet she saw no reason as to why we could not complete on time and she held true to her word. She chased deadlines when needs be and kept me informed immediately of any requests for information or any news.I never had to chase her for an answer to any question I had and I hugely appreciated her transparency throughout the process. I cannot recommend her and the agency enough.
C · 7 October 2022
★★★★★ 5/5
GoogleSuch a positive experience with John D Wood Richmond - Tracey, George and Dominic worked so hard for us and were always kind and professional. Thank you!!
India · 11 April 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotIncredibly rude staff
I rented a property that was part managed by John D Wood. The service was just awful - whenever we wanted something done with any urgency, they never responded. As soon as they wanted something, we'd receive really abrupt and quite rude emails demanding that we respond immediately. The tone of all staff was rude and often accusatory. I still have no idea what the landlord paid them for as they didn't manage the property as we dealt with all the maintenance issues.
Isabel · 5 July 2022
★★★★★ 3/5
TrustpilotAverage performance
A recent new tenant who turned out to be very pleasant was found very quickly. The previous Tenancy Find was supposed to be for two tenants in the flat whereas in fact there were three and I was not happy about that.
Sheila · 17 August 2020
★★★★★ 5/5
GoogleA massive thank you to Jonathon Manto and the team at John D Wood. We received personalised and professional service all the way through with great attention to detail. My wife, daughter and I are really pleased in our new flat and thankful for the help we received.
Raffi · 26 October 2014
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
