John D Wood & Co. Richmond Sales reviews in Richmond upon Thames

★★★★★ 5/5

Trustpilot

We bought a property through John D…

We bought a property through John D Wood. The service was excellent.

James · 5 June 2026

★★★★★ 5/5

Google

The lettings process was made a very positive and seamless experience under Szymon’s guidance from the Richmond branch. His professional, responsive and clear approach was much appreciated.

Tom · 3 March 2025

★★★★★ 1/5

Trustpilot

Customer Service on Permanent Lunch Break

I’ve called multiple times regarding a property and was repeatedly told I’d receive a call back either by end of day or the next working day. This has never happened. I even tried submitting an enquiry through Rightmove, but nothing would go through.

Parinya · 2 September 2025

★★★★★ 1/5

Google

DO NOT RENT WITH JOHN D WOOD UNLESS YOU LOVE STRESS 6 months of hell. No ventilation, health hazard. …

Louis · 16 May 2025

★★★★★ 5/5

Google

We recently exchanged our house through Simon Philp. The process involved some significant renovations from its ex rental condition and Simon advised what needed to be done in order to get the house sold as quickly as possible. He was spot on in suggestions. He is very knowledgeable, professional, honest, diligent and polite. The whole process was remarkably easy and I would thoroughly recommend Simon and John D Wood.

Richard · 25 October 2017

★★★★★ 1/5

Trustpilot

Awful experience

John D Wood owns APW, a lettings management company. Having raised a complaint against APW, I was, after a ridiculous amount of badgering, passed to John D Wood. Despite terrible reviews of APW already in place and after providing (several times) a list of 14 significant issues, I was informed they had done nothing wrong. Well, if the service (or lack thereof) I received was ‘fine’, goodness knows what this company thinks is poor service. Absolutely dreadful experience. I share another reviewer's frustration when they said they'd rather give their house away than use these guys again. Truly awful. Please don't use them.

Sarah · 6 March 2024

★★★★★ 5/5

Trustpilot

Fantastic service

Simon and the team worked hard to help us find a great place to rent. They always answered any questions we had straight away and the process was easy. They went above and beyond - highly recommend!

SH · 18 October 2023

★★★★★ 1/5

Trustpilot

Absolutely Dismal Organization

Absolutely Tragic OrganizationFailure to execute basic needs prior to move in- including ensuring lightbulbs were functioning. Failure to deliver resolutions to Damp issues preceding tenancy agreement. Even after escalating issues this organization failed to deliver anything in a timely manner. Incredibly disorganized and charging a 17.5% fee to landlord for Property "Management" when in reality they put the management of the property on the tenant. As others have said, quick to demand if they need anything from tenant, slow to react if anything is need of them. If I am a landlord I am steering clear of this organization or risking potential lawsuits.

Joseph · 8 February 2024

★★★★★ 5/5

Google

Oscar and the team at John D Wood were fantastic at making our search and then move easy. Loving our new place and will definitely use them again. Thanks! Liz and Jo

Liz · 25 October 2019

★★★★★ 1/5

Google

Very bad service. I won't use them again. I called on Friday ( 1st call after posting the apartment) to request a viewing as I was very interested and they booked me in for a viewing on Monday, then Monday the appointment was cancelled by John D Wood. Apparently they did not have the keys of the apartment and they were supposed to contact me once they would get them from the landlord. It was all very strange to me and my husband ( English speaker) called them to book an appointment without saying I was trying to book it before. The lady from the agency confirmed an appointment!! but I was still waiting for them to contact me. After two days I called them and they said that the apartment was already let!! How come? They did not cancel the appointment with my husband. In conclusion, I think they do not want any non English speakers clients. Very bad Service! Very disappointed!!

Rocio · 25 October 2019

★★★★★ 5/5

Google

This is a review from Avril Clark - Petersham. More local agents to my house advised me not to use John D Wood of Richmond for this letting, as they did not have sufficient presence in our area. They could not have been more wrong! Of the four agents whom I commissioned they were far and away the most productive; being the most professional, speedy and energetic. Within hours of taking them on, the first viewings were fixed, the photographer booked etc. etc. I was so impressed with Alexandra and all the team. She was incredibly obliging in all respects - both with the negotiation of our terms and her understanding of my particular circumstances. Within the first week, she had presented me with 2 equally attractive potential candidates whom it was hard to choose between. Here again, her advice was invaluable. By the end of the week, the deposit was lodged and credit checks were underway. I could not fault their service in any way, would certainly recommend them to all, and will definitely use them again should the need arise.

Alice · 25 October 2019

★★★★★ 1/5

Trustpilot

Unprofessional

Unprofessional, non-responsive and DO NOT return deposits timely I had a problem slumlord with endless defects in the flat at 4100 a month. Landlord used JDW chelsea/earls court to manage the property. The pod never responded to email to fix anything. After 6 months we agreed to leave and pay less rent. The kid and his colleagues delayed releasing £4700 deposit for 18 days after moving out using any and all excuses until I threatened to file a dispute! Buyer be ware.

Sima · 3 February 2024

★★★★★ 5/5

Google

I liked the friendly staff and their solution-oriented approach. A branch I will always prefer. Thank you Lucy for all your effortsPositiveResponsiveness, Quality, Professionalism

Izzet · 24 October 2021

★★★★★ 5/5

Google

We chose John D Wood to sell our property as we had used and liked them several years ago. They brought a good flow of viewings and found us a buyer, despite it being at a tricky stage of the pandemic. Jess and Jane remained positive and tenacious through a rather challenging sale process, seeing us through to a successful completion. We are very grateful and can recommend the Richmond office.PositiveQuality, Professionalism

Patrick · 24 October 2021

★★★★★ 5/5

Google

Having bought our flat through John D Wood Richmond, we have nothing but praise for the service they provided. We dealt specifically with Jane and Jessica who were both extremely professional, very friendly and most importantly incredibly helpful during the entire process. we would go as far to say if it wasn’t for their personal help our own sale may not have gone through, their advice and input was invaluable.PositiveResponsiveness, Quality, Professionalism

Aspa · 24 October 2021

★★★★★ 5/5

Google

Came to John D Wood with very little time to find a property and fairly specific requirements. Hollie was incredibly helpful and always happy to pick out properties to view. Would definitely recommend David

David · 25 October 2017

★★★★★ 1/5

Trustpilot

Terrible

Terrible, terrible, terrible.John D Wood Richmond Branch is a nightmare. They are trying to charge for the damages which they were before the tenancy started. Although the first inspection report clearly proves that the damages were there before we enter the house, they still keep trying to charge it.For your sake, I strongly recommend you avoid them.

Serkan · 18 June 2021

★★★★★ 5/5

Google

Great experience as tenant so far. Very professional. Chloe was absolutely amazing - took me to see multiple properties and was never pushy. She helped in every way she could. Thank you!

Simone · 25 October 2018

★★★★★ 5/5

Trustpilot

My overall experience with the John D Wood was excellent!

My overall experience with the John D Wood team was excellent! I have dealt with Millie Finch and Kate Smith and they were both super helpful and nice! What I really appreciated it was the quick responsiveness on their side every time I had a question/query. I would gladly work with them in the future!

Geri · 11 August 2021

★★★★★ 5/5

Trustpilot

Very good experience with the Notting…

Very good experience with the Notting Hill team, definitely recommended!

Giuseppe · 23 April 2026

★★★★★ 1/5

Trustpilot

AVOID John D Wood Head of Lettings St Margret's/Richmond

AVOID John D Wood Richmond/St. Margaret's Branch Lettings

Lara · 6 May 2026

★★★★★ 5/5

Google

A very professional service throughout the entire sales process from valuation to completion. Dominic, the Sales Manager, and his entire team could not have been more helpful or committed to managing the sale of my apartment in Richmond. …

Deborah · 16 April 2024

★★★★★ 5/5

Google

Jack Thomas did a fantastic job on the sale of a flat we purchased in Richmond. We were really impressed by how diligently he followed up on our enquiries and managed all the parties involved. He took a very balanced and reasonable view on what was a relatively complicated transaction. Jack's client was lucky to have him acting for him and I wouldn’t hesitate to ask Jack to work on a future sale of our property.

Stubbornscribes · 25 October 2018

★★★★★ 5/5

Trustpilot

Amazing

We just bought our first house, and Andrina was more then helpful. As FTB, we had lots of questions 😊, but their quick response and support throughout this process made this purchase so smooth. They also work amazing as a team.I would highly recommend Andrina ! Thank you for the nice experience

Maria · 20 June 2021