John D Wood & Co. Richmond Sales reviews in Richmond upon Thames

★★★★★ 5/5

Trustpilot

Have just re-let my flat through JDW…

Have just re-let my flat through JDW Chelsea. Byron has been excellent as has Ed. Professional, friendly, efficient. Thanks guys. Great work.

George · 30 June 2022

★★★★★ 4/5

Trustpilot

John D Wood were very pleasant to deal…

John D Wood were very pleasant to deal with, and they were successful in letting my flat in very difficult lockdown circumstances. Nadia was thoroughly helpful and efficient throughout.

Diana · 9 May 2021

★★★★★ 2/5

Trustpilot

Very disappointing overall experience…

Very disappointing overall experience with John D. Wood. Property managers who simply don't care and go AWOL when you email or call with a query or issue you need help with. Took far too long and proably broke the law in terms of the time between us moving out and getting our deposit back. Would not recommend as a result of our experience. If you work there at a senior level then your staff need some management training and your whole organisation needs to up it's game.

Paul · 7 May 2020

★★★★★ 1/5

Trustpilot

Absolute incompetency!

Terrible service and serious lack of professionalism. Moved in to the apartment 6 months ago and plenty of the issues are not fixed yet... and I am talking about serious issues like pests, water leakages and broken appliances. We have mice coming in and out of the apartment due to lack of pest proofing and a report made by the council. Yet they do not act. They bounce you from one person to another to wear you down and nobody in the company takes any responsibility. I have written to 5 people so far and nobody gets anything done. I think the only solution with these guys are to AVOID any property managed by them. Turns out the landlord is not aware of any of the problems. We will directly contact with the landlord even though she did nothing wrong but to trust these people.

Hasan · 26 March 2020

★★★★★ 5/5

Google

If you want top notch real estate advice and a tenacious sales team then look no further! Edward and his team are professional, honest, personal and extremely experienced. 5 stars to a 5 star team!

Stephanie · 25 October 2018

★★★★★ 1/5

Trustpilot

Terrible on all counts!

From the moment we were given notice John D Wood failed to give anything like a decent service - emails and calls were rarely responded to. Duplicate requests for information came from a range of staff, often no response to contact - you literally have to bombard them with emails / calls to get any communication and return of deposit after months of leaving the property and a significant period (nearly a month, not the 10 days legally required I believe?) since the landlord confirmed an agreed amount.One staff member I think had good intentions and was helpful on speaking to her but the process will wear you down. I think the corporate / company ethic and values must be rotten as they simply do not provide any tiny hint of service that you might expect from a professional outfit. On checking other review sites and this one, I realise we are not alone in our experience. I'm not sure if they read these reviews, but clearly systemic change needs to happen soon or word of mouth will surely stop any further business going their way??

Lee · 23 October 2019

★★★★★ 1/5

Trustpilot

Very biased towards the landlord

Very biased towards the landlord. Tenants please avoid if you want your deposit back as they would report issues at checkout that would be there at checkin. Last week I received an end of tenancy report which state issues which were present when my tenancy started. Since I've been taken advantage of many a times by rogue estate agents and I've learned my lesson so I made detailed recordings of the property at the start & end of the tenancy where I cover each and every inch of the property. I just emailed them one of the video and took screenshots from other videos that show that the issues were there beforehand. I did email Amy earlier that these were present at checkin but instead of checking the records she is going ahead to get repair quotes & ask for deductions from my deposit. I will leave as many negative reviews as I can! even register www. avoid-johndwood. com so innocent people can avoid getting ripped off.

Sohrab · 7 October 2019

★★★★★ 5/5

Trustpilot

Exceptional service from Rupert and Ellie

Rupert Simmonds and Ellie Bowers at John D Wood in Notting Hill Gate are both absolutely exceptional agents. My husband and I have, as landlords, had dealings with many agents in London but Rupert and Ellie are head and shoulders above all agents we have interacted with. Their attention to detail, knowledge and amazing and caring customer service is in a class of its own. They are both a massive credit to John D Woods. Malini Kamerkar

Malini · 30 September 2020

★★★★★ 1/5

Trustpilot

DO NOT USE

AGREE completely and would never, ever use again, I only wish I had read reviews before using. Customer Service is non existent and one star is still too many.

Julie · 16 December 2024

★★★★★ 1/5

Trustpilot

Do not use- worst experience ever

Do not use- worst experience ever. None of them know what they are doing or how to communicate with each other or me as the customer. Dreadful dreadful service , no service.

Camilla · 1 November 2024

★★★★★ 5/5

Google

Great experience renting a flat in Richmond with John D Wood & Co Lettings. Thank you to Michael Wood who took care of us. He was very professional, helpful and most of all friendly.

Sandy · 25 October 2016

★★★★★ 2/5

Trustpilot

Asked you for a good review and their job done

They acted very helpful and responsive at the beginning of your renting to win a good review from you, and after that... they attitude changed

EOInLDN · 26 April 2023

★★★★★ 1/5

Trustpilot

John D Wood Richmond Branch Lettings and Property…

John D Wood Lettings and Property Management Richmond Branch, are extremely unprofessional and constantly lying. They fail to manage properties, and never accept any accountability for their constant service failure. Stay away!

Charlotte · 2 October 2024

★★★★★ 5/5

Google

John D Wood represented my parents in the sale of their house in Chiswick. As they don't live nearby, I interacted with Edward Hall and Euan Rollo during the sale. They were as professional, responsive, pro-active and eager to please as you would like (but not necessarily expect) from an estate agent. It was a multiple agent listing and we were not surprised that John D Wood rose to the occasion and brought in a serious buyer. They offered sound advice, helped fill in forms, facilitated negotiations with the buyer and communicated with our solicitor. Highly recommended.

Vicky · 25 October 2017

★★★★★ 1/5

Trustpilot

John D Wood Richmond Branch Lettings…

John D Wood Richmond Branch Lettings and Property…

Adil · 30 July 2025

★★★★★ 1/5

Trustpilot

no deposit back after 10 weeks

no deposit back after 10 weeksI rented from John D Wood for 2 years. They were unbelievably incompetent and non-responsive for the entire tenure. now I have to ring them every week to try to get my deposit back.

William · 19 May 2024

★★★★★ 4/5

Google

Good service throughout our rental process including the check-in and check-out. Hollie was particularly helpful and responsive with all our enquiries. Would definitely work with the JDW in the future.

Egemen · 25 October 2018

★★★★★ 5/5

Google

I am pleased to recommend John D Wood & Co. Lettings for everyone wanting a smooth and reliable service when it comes to finding your new home. Katy Thomas and Vatche Cherchian worked very hard and even helped us to finalise the paperwork while we were away on holidays. Their systems are certainly in place, electronic documents help transactions to run smoothly and the way agents work is a pure delight: very helpful, kind and ready to be at service. Highly recommended!

Milda · 26 October 2014

★★★★★ 5/5

Trustpilot

The perfect solution

The Lymington office lettings-department provided the perfect solution to our fixed-term renting requirement. Special thanks to Conor for his quick efficient and friendly service.

Peter · 28 October 2020

★★★★★ 1/5

Trustpilot

They will make you chase your own money.

Expect this company to be totally negligent returning your deposit (even if your landlord agreed for this to be released). They will make you chase your own money for weeks after you moved out, an absolute nightmare.

Daniel · 27 April 2021

★★★★★ 1/5

Trustpilot

Condescending, unprofessional and slow

Avoid this company at all costs!!!

Simon · 23 July 2025

★★★★★ 1/5

Trustpilot

The worst agent service I have ever…

The worst agent service I have ever seen in my life. We have been dealing with them for more than a year. We wrote a letter to them complaining and nothing was ever done. They delegate their work to everyone, they just pretend they work. Never hire them.

Bianca · 7 September 2023

★★★★★ 5/5

Trustpilot

J D Wood did a fantatic job helping us…

J D Wood did a fantatic job helping us sell our flat in Wimbledon Park. We faced a few hurdles that were unexpected but Chris and Lewis got things on track and got the sale through when we had given up. I would thouroughly reccomend them if you are considering selling a property.

Maxyboy · 18 April 2023

★★★★★ 5/5

Trustpilot

Toby Nalder at the Earl’s Court office…

Toby Nalder at the Earl’s Court office was extremely helpful and professional, making sure I always was informed of any new property and handling any request swiftly.

Belinda · 20 October 2024