Trusted Agent profile · Richmond upon Thames
★★★★★
335 reviews across 2 platforms
31 Sheen Road, Richmond, TW9 1AD, Richmond upon Thames, TW9 1AD
John D Wood & Co.'s office in Richmond upon Thames, at 31 Sheen Road, is rated 3.9 out of 5 across 335 reviews on two platforms, including 130 Google reviews rated 4.7.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
GoogleI have recently bought a flat through John d Wood and I was very please with the service I have received from them. I was lucky to deal with Simon Philp who help me not only during the sale but quite a lot after it. I would most certainly recommend this office of John D Wood if you are baying property.
1/5
TrustpilotVery unprofessional
Very unprofessional, extremely hard to get hold of when you want something done.
4/5
GoogleReally really great experience with them, especially with Lucy Fox, really thankful with all your help with our new adventure.
Thank you for your kind review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
5/5
GoogleAn estate agency that listens! Professional, courteous and responsive. Particular shout out for genuinely charming Jack Thomas, who worked diligently for both parties in the sale.
Thank you for your great review of the service you received from John D Wood & Co. in Richmond. It is amazing to read how professional you found the team, I will ensure to pass on your kind words to Jack and the entire team at the branch. Many Thanks.
5/5
GoogleI was looking for a flat to rent in Richmond and I had a great experience with this office. I am very satisfied with the service provided by Hollie Stanley, she is very friendly and professional. It looks like she really enjoys her job and makes the experience of looking for a new home much more pleasant.
5/5
GoogleI am happy with the service received - excellent, efficient and prompt.PositiveResponsiveness, Professionalism
Thank you for the great 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotSimon helped us to find a beautiful…
Simon helped us to find a beautiful home in Battersea! He was exceptionally professional and really listened to our needs. I’ve been recommending Simon and the John D Wood team to everyone.
5/5
GoogleGreat service and very professional. Really enjoyed working together with Alexandra and Anna who made the entire process smooth. Recommended
Hi Henry, many thanks for your 5* review and recommendation. Best wishes, Tracey
1/5
TrustpilotALEXANDRA CROCKER Head of Lettings John…
JOHN D WOOD WIMBLEDON VILLAGE - ALEXANDRA CROCKER Head of Lettings - Wimbledon VillageDubious SALES PERSON do not use for rentals
1/5
GoogleI have faced multiple payment issues with this company where payments from my tenants failed to be paid to me causing me stress and costs. I therefore can not recommend this company.
5/5
GoogleReally good experience with John D Wood! Always happy to help and get things done very quickly!
Great to read Alex, another fantastic 5* review of our hardworking and effective team at John D Wood! Best wishes, Scott
5/5
GoogleExcellent service - flexible in approach, expert in knowledge. Highly recommend John D Wood & Co!
Hi Christina, many thanks for your 5* review and recommendation. Best wishes, Tracey.
5/5
TrustpilotBoth Jessie and Louna at John D Wood…
Both Jessie and Louna at John D Wood were professional, courteous and efficient.I’d recommend them highly.
5/5
TrustpilotAntonio - highly professional
Thorough & exceptional customer service from Antonio. He swiftly arranged a viewing for us and was fantastic at keeping us up to date with any developments throughout our property search. Highly recommended!
5/5
GoogleFriendly and professional to deal with.
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
1/5
Trustpilotanother letting agent that view tenants as being a lower class in society.
Yet another letting agent that view tenants as being a lower class in society. If you want to be treated with respect and have maintenance issues and contract negotiations handled professionally I would try someone else
1/5
TrustpilotTerrible experience
Terrible experience - arrogant, dishonest and just awful estate agents. They give the industry a bad name. I would go out of my way to avoid dealing with them in the future.
5/5
TrustpilotA great experience with John D…
We had a great experience with John D Wood and specifically Alexandra Crocker and Emily Hughes communicated really well and were really receptive to our needs. Thoroughly recommended.
5/5
TrustpilotGreat service from Alexandra Crocker at…
Great service from Alexandra Crocker at John D Wood, she has always been very prompt and diligent, and managed to find tenants in what seemed like lightning speed!
1/5
TrustpilotIf I could give them no stars I would!
If I could give them no stars I would!They ignore calls and emails, don't contact us back. We have ongoing issues for months which they have done nothing about. Avoid them at all costs!!!!
5/5
TrustpilotIt’s been an absolute pleasure working…
It’s been an absolute pleasure working with James Setright so far…he knows his stuff and is passionate about property!
1/5
TrustpilotDisappointed with the customer service…
Disappointed with the customer service from J.D.Wood when things don't go well they won't help. Also their renewals dept is not good and their accounts dept is not well organised at present.Could do a lot better.
5/5
TrustpilotAmazing place!
Amazing place, great cocktails. Service perfect and good vibes
1/5
TrustpilotAbysmal service
Abysmal service. Lack of professionalism. Was promised the earth and then told to reduce my property price constantly to get a quick sale. Cowboy outfit posing as class Estate agents.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John D Wood & Co.'s Richmond upon Thames office has 335 reviews across two platforms: 130 on Google, 205 on Trustpilot (across the whole business).
John D Wood & Co. Richmond Sales is rated 3.9 out of 5 across all 335 reviews, and 4.7 out of 5 on Google from 130 reviews.
John D Wood & Co. Richmond Sales, 31 Sheen Road, Richmond, TW9 1AD, Richmond upon Thames, TW9 1AD.
