Trusted Agent profile · Richmond upon Thames
★★★★★
335 reviews across 2 platforms
31 Sheen Road, Richmond, TW9 1AD, Richmond upon Thames, TW9 1AD
John D Wood & Co.'s office in Richmond upon Thames, at 31 Sheen Road, is rated 3.9 out of 5 across 335 reviews on two platforms, including 130 Google reviews rated 4.7.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotNadia - An Excellent Agent (John D Wood) To Deal With
Nadia, at John D Wood, was an excellent communicator and frank about the flat, the market and clients. She was obviously knowledgeable about the product, prompt in placing the flat in the market and with viewings. I really would like to give Nadia, at John D Wood the opportunity to rent this flat for me when it becomes vacant again - I really valued and will value Nadia's approach.
1/5
TrustpilotRENTERS BEWARE
RENTERS BEWARE John D Wood is a very deceitful company. They are withholding my rental deposit after nearly 4 week’s without a satisfactory explanation. They have ignored all requests and constantly lie to me. RENTERS BEWARE
1/5
GoogleTo all landlords: do not let John D Wood manage your properties. They work at a snails pace with no care for customer service
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
4/5
GoogleHolly was very helpful and understanding. We haven't found the right property for us just yet unfortunately. However, we received a fantastic level of customer service.
5/5
TrustpilotHad a really good experience
Had a really good experience! Ellie Bowers the estate agent I was in contact with was very nice, efficient... She showed me a few properties and really into consideration what I liked and did not liked and found me the ideal flat. Her approach was not as salesy as can be with some other estate agents. Feels like she really cares about her customers. I would highly recommend.
5/5
GoogleThis is a nice company. Lucy and Kate are the best. They helped us a lot. They were nice and kind. Thanks a lot for everythingPositiveResponsiveness, Quality, Professionalism, Value
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
4/5
TrustpilotJohn D Woods a great choice
We are very satisfied with a capital V with the service we received to sell our property in Weybridge. All the team are great but Ruby Rowntree who dealt with us from day 1 is excellent both caring and professional.
5/5
TrustpilotTenant changeover - handled very well
The tenants that JDW found for me in 2019 decided to leave after one year, disappointingly, but JDW (Trinity Road branch, SW18) found two people who appear to be excellent replacements, with only a 10-day void. The necessary arrangements were all made in a professional manner. I'd particularly like to single out Shoeni Oates for the excellent service and advice I've received as an inexperienced landlord.
5/5
TrustpilotSam and Ailsa were amazing
Sam and Ailsa were amazing! Super responsive. They helped me at every step!
5/5
TrustpilotI found the team at Fulham led by…
I found the team at Fulham led by Eduard to be very caring and thorough, quick to respond to any queries. The team's personable approach made a big difference and built trust between us from the get go. Thank you for a successful outcome along a very smooth journey of interactions between us.
5/5
Googlesatisfied and impressed with John D Wood & Co. Lettings team's professional work, thanks Vatche, Katy Thomas as well as Amy, Cecily
5/5
TrustpilotJ D WOOD Parsons Green
The Parsons Green office have been absolutely wonderful in the sale of our property in Fulham, offering excellent advice and exceptional service. Adrian and Molly in particular have been wonderful to work with - they are incredibly knowledgeable, and so supportive. Couldn’t recommend the team more highly!
1/5
GoogleThey agreed to carry out essential repairs on our property so we would renew our contract (including a price increase). Once we did they have ignored all our emails do not return our calls. Avoid.
Hello Hugh, I am sorry to read that this had been your experience. Customer service is important to us and I am sorry to see that you seem dissatisfied. Please contact us at review@countrywide.co.uk so that we can understand any outstanding issues you are experiencing. Kind regards, Scott.
1/5
TrustpilotAwful experience
Awful experience. Reached end of tenancy and despite instructions being followed and agreement with the Landlord, no return of deposit as yet. Seem incapable of resolving the issue - or do not want to do so. A sad end to the tenancy and completely unnecessary. I would recommend you look elsewhere.
5/5
GoogleReally helpful team who supplied me with a good range of properties and I look forward to working with them in the future when purchasing property.
It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)
5/5
GoogleMany years of excellent management and letting. Sale conducted with efficient, personalised service.PositiveResponsiveness
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe let through this agency and they are great both at finding the right tenant and being a pleasure to work with. Highly recommend
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
1/5
TrustpilotTerrible agents
Terrible agents, a bunch of kids who do not know what they’re doing. Awful at keeping you updated on the progress and very disorganised. You have to chase them and only to find out that something hasn’t been done or done too late thus you ending up missing out on the property! What a waste of time
5/5
GoogleI have found Lucy and the current team at John D Wood in Richmond excellent .PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotI am very happy with the attention…
I am very happy with the attention Alexandra Crocker, Emily Hughes and Harry Crookenden are given to me in regard to the short-let tenancy of my flat.Any issue I have they try to solve immediately .I recommend John D Wood for the very professional and experienced people they have.
1/5
TrustpilotThe worst of all
The worst of all. Penelope Leng showed me a property that is not ready to move in. And the renting price is increased when I told her that I want to rent. I don't know the company but I know the letting negotiator who made me unhappy about the whole experience.
1/5
TrustpilotBad tenant Chris Witts
J D Wood let my flat in Weybridge. The bad tenant Chris Witts stopped paying the rent and left the flat damaged and very dirty. He would not admit his financial responsabilities, luckily I was able to recover the debt from the deposit through mydeposits.
1/5
TrustpilotWhat a joke
What a joke! The epitome of bad and distrustful estate agents. We arranged a viewing with the Esher office and no one showed up- no email,text,call, WhatsApp- to even tell us they were late or having to cancel. And worse still- the property we arranged to view and sat waiting for 20 min was already sold.
5/5
GoogleWe had a great experience dealing with Michael Wood! Everything went really smooth.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John D Wood & Co.'s Richmond upon Thames office has 335 reviews across two platforms: 130 on Google, 205 on Trustpilot (across the whole business).
John D Wood & Co. Richmond Sales is rated 3.9 out of 5 across all 335 reviews, and 4.7 out of 5 on Google from 130 reviews.
John D Wood & Co. Richmond Sales, 31 Sheen Road, Richmond, TW9 1AD, Richmond upon Thames, TW9 1AD.
