5/5
We did some carpet work for Choices and Beth was a delight to deal with.
Agent replied · 30 December 2023
Thank you for your 5* Review. CHOICES

Trusted Agent profile · Redhill, Surrey
★★★★★
736 reviews across 2 platforms
99 Brighton Road, Redhill, Surrey, RH1 6PS
Part of Choices, see every office.
Choices's office in Redhill, Surrey, at 99 Brighton Road, is rated 4.4 out of 5 across 736 reviews on two platforms, including 729 Google reviews rated 4.4. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Choices, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Redhill office, from every platform, shown as written. First names only.
5/5
We did some carpet work for Choices and Beth was a delight to deal with.
Thank you for your 5* Review. CHOICES
5/5
I have been a landlord for while now and I'd like to give a big shout out for Rosie's excellent service!-and on a bank holiday Saturday!- Brilliant! Thanks Jane.
Thank you for your wonderful review. Kind regards, Karen Gunner, Customer Services Manager.
5/5
Amy is very helpful. She responds to all emails and also looks into the complains and tries to resolve issues in time.
Thank you for your positive review about Amy, we will pass this on to her. Kind regards CHOICES
5/5
Great service and prompt responses to requests from the Choices team, especially Charelle , Kiran and Shannan
Thank you for your review. CHOICES
1/5
FRONT DESK VERY RUDE. Name was Ramonda or something.. Poor company, pass you through left right & centre.. hangs up often once getting patched through as well. EXTREMELY FRUSTRATING COMPANY, only care about themself.
I am very sorry to read your review, please email me directly on karengunner@choices.co.uk and I will look into this for you. Kind regards, Karen Gunner, Customer Services Manager
5/5
Sam Nourse has been most helpful. Always available, always friendly and willing to go the extra mile ... with good advice to boot! Thank you Sam!
Thank you for your review, Sam is knowledgable and always keen to assist. Kind regards, Karen Gunner
5/5
Dealing with Amy Francis is a pleasure, she's always most helpful and always happy to help with liaising with Tenants when scheduling our furniture deliveries!
Thank you for leaving your review. Amy is a long-standing member of staff and is always happy to help.
1/5
Extremely bad state agent, they only good at charging the customer. I have two flats to take care off by Redhill team, one of them the tenants walked out without exit check out, the flat was received in a very bad conditions and had to pay most of the few months gained rent to fix the flat. The second flat the tenant did not pay for 3 months and the agency did nothing except when I tried my self to arrange for the rent payment they charged 12% fees, in advance for doing nothing to the owner. Expensive, dishonest, careless agent, I don’t recommend it
Thank you for your review, I am sorry to hear if you are dissatisfied with any service received. If you would like to email me directly I will ensure this is looked into, the email address is: karengunner@choices.co.uk. Kind regards, Karen Gunner, Customer Services Manager, CHOICES
5/5
Charelle has been a very good manager, very efficient and promptly answer my requests.
Thank you for your review!
5/5
Amy is a absolute star. Have had issues in the past as a landlord but since Amy has dealt with issues I have been v happy
Thanks for the recognition Fenella 😊
5/5
Have been really impressed with my Agent Katie today. She is SO friendly, pleasant and helpful. She even went out of her way to fetch me for a viewing to meet up with Helen, who was also so friendly and helpful, because I still can’t drive. Am really happy to know that they are taking care of my needs and trying to find me a suitable home. Thanks Katie and Helen!
5/5
Diligent and responsive.
4/5
my experience with choices has been a very good one i have been renting for a year (my first time private rental main thing for me (being an old dinosaur ) is that i can call and speak to someone and always get friendly reception and any queries i have have to say thank you to aAmy francis for her very professional and personal approach to people
Thank you for your lovely review.
1/5
Beth Gage is very rude and aggressive behind the phone and also worsen simple cases
I am sorry to hear you have been disappointed in any service you have received. Please contact Stephanie Prior on stephanieprior@choices.co.uk and we will look into this for you.
5/5
Amy Francis has been prompt dealing with my queries, great customer service
Thank you for your 5* Review. CHOICES
5/5
Treurnich Charelle was Very nice and helpful I am very satisfied about the service they provide
Thank you for your positive review, we will pass this onto Charelle. Kind regards CHOICES
5/5
iv been with choices Estate agency for over a year had a half and i have to say there staff are very helpful and understanding beth has been very proactive in sorting issues with leaking pipes and broken plugs socketsal and again very understanding have a merry Christmas and an fantastic new year 😀 …
Thank you for your 5* review. CHOICES
5/5
iv been with choices Estate agency for over a year had a half and i have to say there staff are very helpful and understanding beth has been very proactive in sorting issues with leaking pipes and broken plugs socketsal and again very understanding have a merry Christmas and an fantastic new year 😀 …
Thank you for your 5* review. CHOICES
5/5
I would like to give high recommendations for Amy Francis. Great customer care, quick respond to queries, professionalism. Thank you Amy for your help.
Thank you for your review, Amy is a long standing and valued member of staff who always goes above and beyond. Kind regards, Karen Gunner, Customer Services Manager
4/5
Would like to say thank you to Rosie,at choices for being always so prompt to answer any of my questions,with professionalism
Thank you for leaving this review. Kind regards, Karen Gunner, Customer Services Manager
5/5
Always friendly and helpful, Vicky Hall is always prompt to reply to any queries.
Thank you for your review, this will be passed on to Vcky. Regards CHOICES
5/5
I have been renting out my property through Choices for many years. I have recently been allocated a new customer services agent Phoebe Gardner. It is great to have one point of contact for my property, meaning that any issues/problems can be dealt with swiftly. Phoebe is friendly, efficient and organised, and always follows up on enquiries as promised. I am very happy with the service she provides.
4/5
Sam has been very helpful in sorting out some stressful issues I’ve had. You need more people like him in the office.
Sam is a very dedicated portfolio manager, thanks so much for the lovely review.
5/5
Charelle was very quick and helpful with the information I needed,
Thank you for your review, This will be passed onto Charelle. CHOICES
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Choices's Redhill office has 736 reviews across two platforms: 729 on Google, 7 on Facebook (across the whole business).
Choices Redhill is rated 4.4 out of 5 across all 736 reviews, and 4.4 out of 5 on Google from 729 reviews.
Yes. In The Trusted Agent 2026 awards: Choices, Redhill won Trusted Agent.
Choices Redhill, 99 Brighton Road, Redhill, Surrey, RH1 6PS.