Every review we hold for the Redhill office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleMy god these agents are tyrannical in the way they treat tenants. Constant harassment as they want to sell the property and want showings for potential buyers or new tenants (as we are leaving due to the House being for sale). After weeks of dry heat there were weeds in the front yard and they reported it through the Bond company. Didn't even email to ask me why it was slightly overgrown. A week after I was able to tend to the garden they email saying a contractor will clean it and I will be charged. STAY AWAY FROM CHOICES! They are very expensive with charges, and do all they can to access your bond.
Mark · 27 August 2018
Agent replied · 26 August 2023
Sorry to hear you haven’t been satisfied with your experience. We are happy to investigate if you get in touch. It is our intention to treat all our customers fairly. Our charges are not high compared to our competitors and we make no money from claims on your deposit
★★★★★ 5/5
GoogleGood service all round and prompt response . Particularly from Paula Gout who is my portfolio manager and Millie Lawlor from the lettings team. Also Nida Dowlah who very promptly found new tenants even before the previous tenants notice period was finished.
Nicos · 22 April 2024
Agent replied · 21 June 2024
Thank you for your 5* review. Kind regards, Karen Gunner, Customer Services Manager
★★★★★ 5/5
GoogleVicky was always helpful with patient and minded detailed. Thank you very much
Grace · 14 December 2022
Agent replied
Thank you for your 5* review, its greatly appreciated. Kind regards, Karen Gunner, Customer Services Manager
★★★★★ 1/5
GoogleI am very unhappy with this estate agent. Not only does there appartment have rats and mice inside they also have a dodgy agent who i have been dealin with and just fixes cheaply and pointless and in the end they ignore all your messages and let you do things yourself. I have kids in the house yet im now struggling having rats and mice in and out as i have also discovered there is a whole rite underneath the front door where the rats keep coming in. i Cannot even sleep any more as i am constantly worried they will creep into the bedroom whilst we asleep. Im stressed with the issue and yet i have no help. Please if you can stay away from this agency and use other agents who will care about their tenants and actually keep their properties pest free. They should know that it is a legal requirement to do so.
Nulu · 9 July 2018
Agent replied
Dear Nurah, we are very sorry to hear about the problems you are having and will do our best to resolve them. However we must ask you to remove, or at least amend this inaccurate and misleading review, even if we have not performed perfectly, what you say about us is simply untrue. We are very aware of our legal obligations to both you and the Landlord, we are part of the Ombudsman Scheme and if you really believe we have done wrong you can use that scheme and our complaints procedure to seek redress without having to resort to posting an inaccurate and misleading review such as this. Without looking into this further it’s hard to comment on the nature of the problems you have experienced but if we manage the property we will fulfill our obligations. If we can trace you we will be in touch, or you should email stephanieprior@choices.co.uk
★★★★★ 5/5
GoogleSam Nourse helped to rent out my property and provided a fantastic service. Thank you Sam!
Manohary · 16 August 2022
Agent replied
Thank you for this wonderful review. Kind regards, Karen Gunner, Customer Services Manager, Choices
★★★★★ 5/5
GoogleAmy Francis has been very helpful and informative and always response straight away which is very helpful as previous agents i have delt with at Choices have not been.
Jo · 14 December 2019
Agent replied
Great to know, thanks Jo
★★★★★ 5/5
GoogleGreat service and great communications with all the staff specially with Ebony Ramsey
Fatmir · 8 April 2026
★★★★★ 5/5
GoogleIt has been a pleasure dealing with Ebony. Friendly & efficient. always happy to help.
Jim · 23 March 2026
★★★★★ 5/5
GoogleGreat experience with Choices, Abbi is amazing, clear communication, any questions I had were answered straight away, highly recommend
Bavi · 10 August 2024
★★★★★ 5/5
GoogleVery happy with the staff especially Sam very helpful
Angel · 10 March 2023
Agent replied
Thank you
★★★★★ 5/5
GoogleReplaced a shower screen in my apartment job well done and in record time! Thanks
Tom · 16 March 2026
★★★★★ 5/5
GoogleGreat service provided by Ebony.
L · 23 May 2026
★★★★★ 5/5
GoogleSam Nourse was very helpful in dealing with my query
Gillian · 14 December 2022
Agent replied
Thank you for your 5* review. Kind regards, Karen Gunner, Customer Services Manager
★★★★★ 4/5
GoogleThis is for Valeria Stirbu. I have been dealing with Valeria for a while.
She is new to the job but she is, energetic, Friendly , helpful and hardworking member of the Staff.
Thank you for all your help and support
Bernie · 29 February 2024
Agent replied · 26 August 2023
Thank you for your positive review.
Kind regards
CHOICES
★★★★★ 5/5
GoogleHello, sir, it has been more than a month since I came to Mr. Suleiman's house. The condition of the kitchen is still bad. I want this kitchen to be properly arranged and all our goods are on the floor. Please help me with this.
Thanks
Ezatullah · 31 October 2023
Agent replied · 30 December 2023
Hello,
I have asked your property manager to reach out to you.
Any maintenance issues can be reported via our website or through our customer services team via phone.
Regards
CHOICES
★★★★★ 1/5
GoogleChoices Redhill - Rude aggressive service. Always late with rent payment , always have an excuse . Still waiting on my rent from December 2021 to hit my account- 16 weeks of avoiding my final payment and bill . This will land up going to small claims court in the end . Will never use again . You have a choice - avoid
Tracy · 14 March 2022
Agent replied
Thank you for your review, please can you contact Stephanie Prior directly on stephaineprior@choices.co.uk and she will look into your complaint.
★★★★★ 5/5
GoogleI had good 15 month stay in house managed by Choices. From the day I have moved in I found the staffs are very cooperative. I wanted to stay longer however the house was sold.The house move out process was also went smooth thank you Taryn Scrase and I have received my deposit on time:). Thanks to Choices team.
Sanjay · 28 October 2018
★★★★★ 5/5
GoogleSpecial thanks to Ms Vicky Rice..
She responded immediately to us as soon as we emailed her about our radiator system not working. Likewise, in less than an hour, A technician was sent us and arranged to set it up again..
I am also grateful for her prompt response to every issue sent to her via email..
Anuji · 1 November 2024
★★★★★ 5/5
GoogleBeth is one of the most helpful lady,she straight helped me and replay imidietly for my email.Thank you so much ❤️
Sylwia · 22 March 2024
★★★★★ 1/5
GoogleRequesting access to the property all the time on very short notice. We then receive threats of being charged 200 pounds if we cannot grant access to the property.
This is against contract agreements and doesn't give us a positive experience as tenants.
Robbe · 31 October 2023
Agent replied · 30 December 2023
We are very sort to hear you are unhappy, it is our company policy and intention to always treat our tenants fairly and with respect. Our customer service team will look into this and action appropriately
★★★★★ 5/5
GoogleDan has been quite helpful. Would definitely recommend.
Dino · 16 August 2022
Agent replied
Thank you for your review. Kind regards, Karen Gunner, Customer Services Manager, Choices
★★★★★ 5/5
GoogleReally helpful in resolving an unusual and complex situation. Amy Francis was very knowledgable, helpful and patient. Situation resolved. Thank you.
Back · 14 December 2019
Agent replied
Excellent thanks
★★★★★ 5/5
GoogleThank you Sam for quick and efficient assistance.
Brendan · 17 July 2022
Agent replied
Thank you for your great review. Kind regards, Karen Gunner, Customer Services Manager, CHOICES
★★★★★ 5/5
GoogleVicky Hall is very responsive and helpful
Kelly · 16 August 2022
Agent replied
Thank you for your positive review. Kind regards, Karen Gunner, Customer Services Manager, CHOICES
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
