5/5
Vicki is very helpful girl. She’s always respond my emails and sort it out everything She’s amazing

Trusted Agent profile · Redhill, Surrey
★★★★★
736 reviews across 2 platforms
99 Brighton Road, Redhill, Surrey, RH1 6PS
Part of Choices, see every office.
Choices's office in Redhill, Surrey, at 99 Brighton Road, is rated 4.4 out of 5 across 736 reviews on two platforms, including 729 Google reviews rated 4.4. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Choices, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Redhill office, from every platform, shown as written. First names only.
5/5
Vicki is very helpful girl. She’s always respond my emails and sort it out everything She’s amazing
5/5
Vicky Hall was really helpful every time I had an issue, responding quickly and efficiently. Thank you for ensuring I received my deposit back promptly after ending my tenancy
5/5
Been using choices for years really good service from all the staff I deal with, Amy my account manager is really professional and always get back to my messages and questions and keep me totally informed of what is happening with my property.
Thank you for your positive review. Kind regards, Karen Gunner, Customer Services Manager
5/5
Being thankful not only shows good manners, but a simple expression of thankfulness can go a long way in relationships and communication with others. It not only enhances our own lives, but makes other people feel appreciated,I just withdraw my profit of $6,548 from my account thanks a lot Mrs LIAM OLIVIA I now have full trust on you now,, I started with $650 you can also give a try, Mrs.OLIVIA is real and she is a God sent everyone needsYou can reach her now onWhatsApp; +12037048691email; liamolivia498@gmail.com
4/5
Good agency providing one stop shop solution for property investment and its management overtime. Esme and Dianne have done a great job. Their dedication to the job and attention to detail along with their prompt customer service is truly commendable. Thank you Esme and Dianne.
5/5
Fantastic service. Beth Gage reacted very quickly on the issue with letter box, contacted the landlord and the contractor, make arranged necessary works. Thank you, Beth for your prompt reply and great assistance.
Thank you for your positive review, we will pass this onto Beth. Kind regards CHOICES
1/5
Been meaning to write this review since last year to help warn others to be vigilant when it comes to Choices letting agency. Advertised property including all bills, upon signing lease agreement I found out electricity was separate. Didn't get shown the pay as you go meter until day one of moving in. After many privacy issues and WiFi issues that hindered me from doing my work from home on required days, I paid £60 to be released from the lease agreement. Only then for Christie to again mess up on the property Morden and book the new tenant to move in my last day of rental period. I paid for the full day and was rushed to get out as fast as possible as the new tenant had a van booked to move in the same day. This was never on me yet I continued to try to accommodate. It was chaos and the new tenant threw away all my food that was left behind too as I am sure they too were fed up. I would never recommend Choices after this experience. I too felt like there was no real apology for these actions or how to resolve them. Christie should have been there the day I moved 11 September 2021 to resolve the situation or paid for the tenants man with a van to come the next day, instead she let us tenants get on with it.
5/5
Fantastic service. Beth Gage reacted very quickly on the issue with letter box, contacted the landlord and the contractor, make arranged necessary works. Thank you, Beth for your prompt reply and great assistance.
Thank you for your positive review, we will pass this onto Beth. Kind regards CHOICES
4/5
Lauren(Customer Service) was extremely helpful when landlady was having unrealistic expectations and was not releasing deposit(even after paying all utility bills and rent timely !!!) . Thank you Lauren for great work in terms of speaking with council and bringing the matter to closure
5/5
Vicki and team have been outstanding.
5/5
Paula Gout has given me excellent service so far. Fast response times to my queries and fabulous follow up. My only wish is that I had had Paula at the beginning of my tenancy.
Thank you for your review!
5/5
Amy Francis is prompt and very attentive. Her services is excellent and superb. It is a wonderful experience with Choices whenever Amy is involved in the issue.
5/5
Vicky Rice is always so polite and prompt.
5/5
Vicky Hall Wiling to help at anytime. Excellent customer service. This type of persons are the perfect model and example for the good growth and development of an organisation. Thanks a lot for your valuable help 🙏🏻
Thank you for your wonderful review. we will pass this onto Vicky. Kind regards CHOICES
5/5
Flawless service is rare and Daniel T was excellent throughout the process of letting a property. I recommend directing your enquiry to Daniel as a tenant or landlord. His communication and experiences shone through and no task was too challenging.
1/5
Disgusting service, getting your deposit back is near impassible in a decent time frame, it’s now day 23 from my check out and for the fourth time I’ve been told “tomorrow” On top of this, when I moved in they gained access with no permission for Gas Safety Certificates. Always have and always will be a shambles agency!
We are very sorry you have been unhappy with our service. If you provide us full details we will investigate. Generally we have no control over the timeframe of a disputed deposit and we have a legal obligation to ensure a valid gas safety certificate is in place at all times.
5/5
I have worked with Choices for a number of years and have found them to be professional and efficient at all times. I’ve found Charelle easy to deal with and look forward to working with her going forwards.
Thank you for your positive review. Kind regards CHOICES
5/5
I would like to give Amy a 10 star for the service, help and assistance she provided us during our tenancy. She always responded quick in our queries and concerns. Highly recommended!
Thank you for your review. CHOICES
1/5
Never reply to my messages, report late problems with property, would not recommend from a landlord's point of view or indeed from a tenant's. Email, upon email unanswered. When I call rarely someone picks up and when they do told someone will come back to me.
I am sorry to hear you have been disappointed in any service you have received. Please contact Stephanie Prior on stephanieprior@choices.co.uk and we will look into this for you.
5/5
it asks what do you recommend about choice properties well my answer is everything highly fantastic from.start.to finish selling my house in 5 weeks wow amazing staff kept me.fully.informed.everyday arranged a solicitor which was also fantastic nothing was ever.to much.trouble they all went above and beyond I would recommend to everyone selling or buying don't look any further than choice because as.it says in the name you have definitely made the right choice
5/5
Charlotte was efficient and professional in dealing with my query. She has sorted the pending issue promptly on the same day. Excellent customer service.
5/5
Very pleased with Valeria's assistance. Some things needed an urgent fix and Valeria managed to sort everything out for us without unnecessary delay.
Thank you for leaving a 5* review
5/5
Rosie Thompson is very kind and helpful....Choices are very lucky to have staff like Rosie.... thank you Rosie for your help and patience....
5/5
Very impressed with the customer service I recieved from Nicole Inkpen, every time I needed to contact her by phone or email, she responds back immediately and the job is done straight away, going above and behond. Thank you Nicole.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Choices, Redhill won Trusted Agent.