Every review we hold for the Redhill office, from every platform, shown as written. First names only.
★★★★★ 1/5
GooglePoor service. Tenants are allowed to skip rent payments, without any consequences. However, Choices keeps on billing hefty fees. Requests for accounting takes months to be addressed, and the documentation is barely understandable. Avoid them if you can !
M · 14 November 2022
Agent replied
I am sorry if you are dissatisfied, fees are only charged on rent received, the team contact all tenants directly with regards to outstanding rent, if you can email me directly i will look into yout property and complaint. karengunner@choices.co.uk
★★★★★ 5/5
GoogleOnce again Ms. Amy Francis has provided prompt, detailed and excellent service. Amy is proactive and a quality service provider, Paul B McGuinness
Paul · 14 November 2022
★★★★★ 5/5
GoogleA quick note to say thanks to Vicky Hall whom I normally deal with. Very responsive and resolves any queries I may have.
Mick · 14 November 2022
★★★★★ 5/5
GoogleI was desperately in need to find a new accomodations and had a viewing with Xavier. After speaking on the phone with him he asked me what kind of place I was looking for, then found 2 other places for me to see in the next few hours, and the next place we saw all three. And I ended up taking one of the viewings I saw with him. After that he was very helpful with me to get all the necessary documents done for this move to happen as quickly as possible, and in the end, everything got done in less than a week. He is a very kind professional man who treated me well. I also met some of his work colleagues when I went to collect the keys, who were also very helpful.
Good professional business.PositiveResponsiveness, Quality, Professionalism
Ephrem · 25 August 2021
★★★★★ 5/5
GoogleI would like to highlight, Jade Taylor's effort, diligent and efficient work to resolve my issue with the tenets. I wish, I was dealing with Jade from the beginning of my contract with Choices Estate agents.
Thank you Jade.
Ahmad · 27 August 2019
★★★★★ 5/5
GoogleBeth has helped us greatly with our properties, got back to me promptly regarding issues and resolved them for us.
R · 28 March 2024
Agent replied · 24 October 2024
Thank you for your 5* review.
★★★★★ 5/5
GoogleGreat estate agent - top service - Hassan Sold me my house got 10 percent over the asking price and we completed with 3 months. Couldn't ask for a better estate agent! Thank you loads Hassan and the team!
Hannah · 28 July 2019
★★★★★ 5/5
GoogleWonderful service, Beth is a pleasure to deal with
Michael · 30 November 2023
★★★★★ 5/5
GoogleGood attention thank you
Lisa · 10 December 2024
Agent replied · 21 March 2024
Thank you for your 5* review
★★★★★ 5/5
GoogleWill give you the help you ask for, Esme was great to start and getting things set up and Nicola was great at the end with sorting the deposit payment. Funny and good to have a chat with.
Adam · 28 July 2019
★★★★★ 5/5
GoogleBeth has helped us greatly with our properties, got back to me promptly regarding issues and resolved them for us.
R · 29 February 2024
Agent replied · 21 March 2024
Thank you for your 5* review.
★★★★★ 5/5
GoogleGreat response to the problem. This was originally requested in March, but I am pleased its now underway.. Thank you Sam.
Lucy · 14 November 2022
★★★★★ 5/5
GoogleThe choices service is perfect, They are caring both to the tenants and landlords. Specifically Daniel Thornton who is really friendly and supportive, Highly recommended.
Farouq · 31 October 2023
Agent replied · 30 December 2023
It’s lovely to hear thanks 🙏 …
★★★★★ 5/5
GoogleExcelent service I requested a reference that I needed quite urgently to complete a deal from this agency and it was done by return. I would certainly recommend them.
David · 27 June 2023
Agent replied · 26 August 2023
Thank you for your review.
CHOICES
★★★★★ 5/5
GoogleChoices have been really helpful when we had to move out of our house temporarily and into rented accommodation. Nicole Inkpen was particularly helpful and efficient when I required additional assistance in getting paperwork from the landlord.
Brian · 15 March 2019
★★★★★ 5/5
GoogleGreat experience as a tenant for Choices , thank you for your professionalism Chantel Taljaard and Elanga Williamson , Constantin and Lavinia
Costi · 16 December 2023
Agent replied · 21 March 2024
Thank you for taking the time to leave such a good review.
★★★★★ 5/5
GoogleMiroslav was brilliant. He was quick and efficient. He tidied up afterwards and even washed the floor !
Lynn · 13 January 2023
★★★★★ 5/5
GoogleCharelle Treurnich has responded to all my recent requests with speed and efficiency, its a pleasure having someone so diligent to deal with, many thanks
Charlie · 1 October 2023
Agent replied · 30 December 2023
Thank you for your 5* Review.
CHOICES
★★★★★ 5/5
GoogleNicole Inkpen has helped me sort out moving out requests with significant support and flexibility. Letting agents should all be like this - customers first and support them with best efforts. Thanks Nicole for her help.
Yabin · 28 July 2019
★★★★★ 4/5
GoogleWe've had varying degrees of satisfaction with previous members of staff, but the last issue was handled really well by Victoria Hall. She made us feel like it was important for her to solve our issue and it was all fixed in a timely manner while keeping friendly and prompt communication.
Jorge · 11 December 2019
Agent replied
This is good to hear
★★★★★ 4/5
GoogleGood morning Dan Evans Thank you for you help in sorting out our problem of periodic tenancy at the property and replying my questions in time to sort out all we asked for
Mr B Patel
B · 15 October 2022
Agent replied
Thank you for taking the time to leave a great review. Kind regards, Karen Gunner, Customer Services Manager
★★★★★ 1/5
Google@Stephanie Prior - Director
How insulting for you to reply to a google review but yet you’ve been copied into three emails and choose to not pick any of them up.
Just because someone isn’t called the n word of any other derogatory term does not mean they were not treated negatively as a result of their race
Someone came to my home and after many odd looks and comments. Turned around and asked “so are you a doctor of something?”.
Please do not cause further insult to injury.
I made a complaint and following the complaint, I’ve been treated appalling.
Choosing to not accept what I’ve said, for what it was is, simply you choosing to participate in the problem.
Cheryl · 4 November 2020
★★★★★ 5/5
GoogleChoices in Redhill have been very helpful throughout the whole process. Rea Wright has been exceptionally well, keeping it professional all the time. Would definitely recommendPositiveResponsiveness, Quality, Professionalism, Value
Daphne · 22 June 2021
★★★★★ 5/5
GoogleChoices have been really helpful when we had to move out of our house temporarily and into rented accommodation. Nicole Inkpen was particularly helpful and efficient when I required additional assistance in getting paperwork from the landlord.
Brian · 8 June 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
