4/5
GooglePhoebe was our consultant throughout our tenancy and was very helpful, in general very handy and useful - sometimes can take a while to get issues rectified, however overall generally satisfied.
Trusted Agent profile · Redhill, Surrey
Choices Redhill reviews
★★★★★
736 reviews across 2 platforms
99 Brighton Road, Redhill, Surrey, RH1 6PS
Part of Choices, see every office.
Choices's office in Redhill, Surrey, at 99 Brighton Road, is rated 4.4 out of 5 across 736 reviews on two platforms, including 729 Google reviews rated 4.4. It won Trusted Agent in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Choices, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Redhill office, from every platform, shown as written. First names only.
Google5/5
GoogleAmy Francis is a true professional. She is a helpful and a friendly person.
5/5
GoogleBeth Gage manages both my properties to a very professional standard and would recommend her highly
Agent replied · 21 March 2024
Thank you for your kind review
5/5
GoogleAmy Francis is a true professional. She is a helpful and a friendly person.
5/5
GoogleFrom the first day that I contacted choices in search of a property they where very helpful from that day up untill I actually moved in. The staff are very friendly and supportive, always by your side each step of the way from the croydon branch up to the head office, honestly if wasn't for them I would probably still be in search for a property I would recommend them to any one in need of a property thank you very much choices. PS a big thank you to WILL! ! ! From croydon
5/5
GoogleThey are quick to respond about the query and we need solutions.
Agent replied · 21 March 2024
Thank you for taking the time to leave a review
5/5
GoogleTheir service is immaculate, and helping landlord to grow with their ARO Advance Rent Option. Thank You
Agent replied · 30 December 2023
Thank you so much Erlangga
5/5
GoogleCerys was very prompt in replying to my question today. Appreciate that.
5/5
GoogleMy regular contact at Choices is Dan Evans. He has always been responsive and helpful and I am very happy with the service he has given me.
Agent replied
Thank you for taking the time to leave a lovely review. Kind regards, Karen Gunner, Customer Services Manager
5/5
GoogleBest service I have ever had from an estate agent .Jacqueline Petrova, Sutton Portfolio Manager is super professional, attentive, focus on the tenants needs and most important, always available.
5/5
Googlebrilliant service and always helpful and diligent, would highly recommend Amy!
5/5
GoogleI have dealt with alot of agencies and Amy is the most lovely and helpful person I've ever had the pleasure to deal with when renting a property.
2/5
GoogleAs a Landlord contracted up with Choices in Redhill I thought it only fair to warn people, STEER CLEAR OF CHOICES! On a plus point they seem to be very quick to get a tenant in, but thereafter the service and your bank balance goes downhill fast! They charge for EVERYTHING! Changing a tenant can cost $400-£500 plus the 10% management fee. Admittedly some within that are necessary, Inventory and Deposit registration, but others are way over the top, check in/out fees for example, that they charge both Landlords & tenants too! Tenants be warned too, I know of one tenant who was charged £80 just to move the day the rent was paid from the 1st to the 3rd of the month. Both Tenant and Landlord get suckered in, only to find we are suck having to pay numerous and creative fees. Each one covered by a wonderful little clause buried in some small print somewhere! And thats the problem, even if you try to cancel they take the annual fee in advance and is non-refundable, even if the tenant moves out early! so do you cut your losses or let them put another tenant in, either way you lose money!! They have you sign a Primary Tenancy Agreement. Its a VAT/Tax dodge for them but they sell it as a means of concealing your identity, as only Choices face the tenant, personally I have no problem my tenants knowing who I am, in fact I have have a better relationship if I deal with them directly as Choices tarnish it with their actions. It also means the tenant is theres so cancelling them means you lose the tenant, so if you rid yourself of a bad agent you may have to lose a perfectly decent tenant! The word crook would not be harsh when describing their management or practices. Staff turnover seems to be high too, I never know who I am talking to down there. Plus former staff have verified Choices do not have the customers interest foremost, merely extraction of as much money as they can get away with. This is a company whos reputation is spreading, amongst Landlords and tenants, one which will see the business decline with time. Be warned.... I rue the day I signed with them and when I can disintangle myself from them I will!! Don't make my mistake!
5/5
Googlebrilliant service and always helpful and diligent, would highly recommend Amy!
5/5
GoogleFantastic service from Daniel Thornton and the team
5/5
GoogleI have been dealing with Amy Francis for a couple of years now, and have found her to be very efficient, polite and conscientious. A credit yo Choices. Mrs.Lloyd
Agent replied
Thank you for your review. Amy certainly is a credit to this company. Kind regards, Karen Gunner, Customer Services Manager, CHOICES
5/5
GoogleCharelle treurnich was excellent at dealing with our problems and dealt with it so quickly thank you very much
Agent replied · 26 August 2023
Thank you for your review, this has been passed onto Beth Regards CHOICES
5/5
Googlehappy with quick and efficient response from Paula Gout
Agent replied · 21 March 2024
Thank you for your review.
5/5
GoogleAttentive and Kind, Speedy in Responding, an Overall A star Agent to Deal with and friendly to deal with an overall an Excellent Agent
Agent replied
Thank you for your review, is this for any member of staff in particular? Kind regards, Karen Gunner, Customer Services Manager, CHOICES
5/5
FacebookAbsolutely super service from Rachel Atlanta and the team, used them twice now and such a faultless personal service, highly recommended
5/5
GoogleAttentive and Kind, Speedy in Responding, an Overall A star Agent to Deal with and friendly to deal with an overall an Excellent Agent
Agent replied · 30 December 2023
Thank you for your review, is this for any member of staff in particular? Kind regards, Karen Gunner, Customer Services Manager, CHOICES
2/5
GoogleNo great at responding to issues very disorganised
Agent replied · 21 March 2024
Please do email me directly and I will endeavor to look into your complaint- karengunner@choices.co.uk
5/5
GoogleNicole Inkpen has been very helpful and easy to communicate with. Very good customer service skills and it has been a pleasure dealing with her.
1/5
GoogleThe worst agent I’ve ever seen. Stay away from them. Very bad customer service. Very bad in management. Asked them more than 10 times to fix things up, not respond to emails and never picked up my calls.
Agent replied · 26 August 2023
Hi Omran - I'm sorry that you feel this way. I can see that we have had numerous communications with yourself and that we are in the process of trying to agree for some new furniture to be ordered for you. If you would like to escalate this please feel free to contact me directly stephanieprior@choices.co.uk.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Choices Redhill
How many reviews does Choices Redhill have?
Choices's Redhill office has 736 reviews across two platforms: 729 on Google, 7 on Facebook (across the whole business).
What is Choices Redhill's rating?
Choices Redhill is rated 4.4 out of 5 across all 736 reviews, and 4.4 out of 5 on Google from 729 reviews.
Has Choices won any awards?
Yes. In The Trusted Agent 2026 awards: Choices, Redhill won Trusted Agent.
Where is Choices's Redhill office?
Choices Redhill, 99 Brighton Road, Redhill, Surrey, RH1 6PS.
