Choices Redhill reviews

★★★★★ 5/5

Google

I just want to say how professional this place was when getting help with my own house and finding investments. Nicola was the name of the lady I dealt with and she is so professional and honest, qualities rare to come by these days. I highly recommend her to help you with and property you might want to sell or buy.She was always available and I appreciate the honesty too because many are not. Thank you Nicola.PositiveResponsiveness, Quality, Professionalism

Teresa · 25 August 2020

★★★★★ 5/5

Google

Charlotte Evans is my manager and she has been helpful and responding to emails on time. Any concerns and questions I have are answered on time either by call or email. The team have been great.

Syeda · 17 July 2022

★★★★★ 5/5

Google

Working with Amy is a dream. She communicates professionally and effectively at all times, and makes life very easy to work with. Thank Amy

Robert · 19 August 2023

★★★★★ 5/5

Google

Amazing service, answered all of my questions & queries within minutes! Very impressed and will be recommending this whole swift process to friends & family

Alex · 2 June 2026

★★★★★ 5/5

Google

I have a choices manager Vicky from my renting agency - she is very professional and always helpful as well as fast to respond. She helped me fix several issues with rented flat -such as multiple permission about mounting tv and other staff, making appointment for small repairs and major building staff such as garbage removal from bin storage

Дарья · 7 August 2025

★★★★★ 5/5

Google

I recently dealt with Louis in the accounts team and he did a fantastic job of assisting me with a tricky deposit issue. He was excellent and managed to help me resolve the issue much faster than I expected- he is professional, helpful and very efficient, I can't thank him enough.

Umi · 30 November 2023

★★★★★ 4/5

Google

Amy Francis was very prompt in her actions with regard to what was required with our tenants' requests and I was pleased that she immediately also sent me a copy of the Pet Addendum, without me having to request it. A considerable improvement from the time when the staff (other than Jack) were handling the new tenants interest and subsequent take up of our property, when it appeared that each member of the staff did not co-ordinate with each other and made too many errors as far as I was concerned.

John · 16 October 2019

★★★★★ 5/5

Google

I have been renting from Choices for 3 years, and have an opportunity of a lifetime to move to Wales with a fantastic job. Problem being I'm in a years contract. Obviously I'm liable for rent till a replacement tenant is found, with in 2 days Choices carried out 11 viewings. Found a replacement to move in on the exact day I needed. Thanks to them I can move and take up this opportunity. Thank Helen and Rhaimonda.

Angel · 29 June 2020

★★★★★ 5/5

Google

Charelle was a pleasure to deal with..a situation arose caused by a self interested individual and Charelle dealt with it professionally and with good grace. She’s excellent

D · 28 April 2023

★★★★★ 5/5

Google

My apartment in Croydon has been fully managed by Choices and they have provided with excellent service. Especially Daniel Thornton from Choices has provided me with excellent personal services

Pradip · 21 February 2023

★★★★★ 5/5

Google

My partner and I recently sold his flat through choices, and Will was our main point of contact and go to agent. This email is just to say how impressed we were with how Will handled the selling of the flat. There were a lot of set backs, and the solicitors for the buyer were incredibly slow with the process but Will was brilliant with handling and pushing them for responses. He endeavoured to keep both myself and Chris in the loop throughout the whole process and we felt great comfort knowing he was on the case. We would like to give our sincere thanks to Will and appreciate all his hard work in this case. He was very approachable, understanding and quick at responding throughout the entire process. I hope that he continues all the hard work and goes far in his career!

Amy · 27 August 2019

★★★★★ 4/5

Google

The communication can sometimes be a hit and miss but when we needed anything urgently or important Nicole was always very helpful and prompt with her replies. The checking in and the hand over of the keys was great and very efficient and we moved in in no time which was great. The only issue we had was with an inexperience landlord who owned the property, which meant unreal expectations and therefore unfortunately caused issues where there shouldn't of been any and a delay in returning the bond. Other than that a great service from the company and would recommended and use again thank you.

Rikki · 27 August 2019

★★★★★ 5/5

Google

Choices have taken such good care of me I really could not have asked more. As a tenant it makes such a difference to work with a letting agent you know you can trust. Amy Francis has been supportive, friendly and professional throughout my tenancy. The property was fully managed by choices and every step of the way I felt like they were there for me as well as my landlord. I would recommend choices and going faward I now have a preference for properties that are managed in this way.

Tamara · 24 August 2019

★★★★★ 1/5

Google

I really don't know where to start with this review of Choices, but if you're only planning on reading the first line of this and are considering renting a property from them then I would recommend considering another agent. After moving into our property we soon started to discover how disorganised they were. The property required some repairs and maintenance which was difficult to arrange and the landlord was even billed for some repairs which were not carried out. The move out however was the worst part of our dealings with Choices. Despite the landlord doing the check out inventory and him authorising the release of our deposit the very same day it took over a month to receive our deposit refund despite Choices having all the information they needed to release this within 48 hours. Troughout this time we dealt with Daniella in their customer service department in Redhill and I found her to be extremely rude in almost every bit of conversation I had with her and during one call she even slammed the phone down on me. A month after sending her our bank details twice she was still claiming the reason we hadn't had our money refunded was that she didn't have our bank details. It took me going into Sir office and speaking to a manager to finally get our deposit back. Won't be dealing with the again.

Josh · 28 July 2019

★★★★★ 5/5

Google

I have been through a really tough year and have been under alot of stress and pressure and was genuinely worried to even answer the phone to choices, the day I did I spoke to Victoria Hall and I honestly couldn't be more grateful that it was her calling the say I answered since that day she has donenotdone but support me and make me feel like it's all going to be ok as well as getting me to try and do a payment plan, thanks to Victoria I stopped wallowing and started to get up and sort things and I hknshone can't thank her enough.

Robyn · 28 July 2019

★★★★★ 4/5

Google

We were tenants in a Choices managed property for just shy of two years. The mechanism for reporting faults is good via online portal but action can be slow, however this may be down to the landlord (we were without a washing machine for 5 weeks at one point). Other than that we had very little interaction with them. The portfolio management team on the other hand were always polite and easy to deal with, particularly Customer Services Supervisor Amy Francis who has bumped this review up from three to four stars. We are still awaiting return of our deposit money, again this is taking a while but I am sure that is down to the landlord.

Bertram · 28 July 2019

★★★★★ 5/5

Google

Surprisingly I can't fault these estate agents. I've had a very pleasant time dealing with them and all questions I asked were answered promptly over email and with little fuss. The initial process was very smooth and well handled with the slight issue that the inventory time and key handover was at a slightly awkward time. Nicole was very helpful with the checkout process which was effortless and they let me return my keys to their office via the postbox which was helpful as I could work it to my own schedule.

Will · 9 July 2019

★★★★★ 5/5

Google

After two weeks of having no hot water I asked to speak to someone in a higher position. I was put through to Beth Gage who within three hours had an engineer round who sorted the problem. We cannot thank Beth enough. Very efficient in her work. Thank you Beth

Valerie · 30 November 2023

★★★★★ 5/5

Google

Ebony at Choices is amazing and so quick to answer any concerns or questions!

Danielle · 1 August 2026

★★★★★ 5/5

Google

Ebony has always been very helpful. Calm and professional whilst polite and respectful. Always has a solution and never panics even when we may panic. Always sorts out problems without drama or fuss.

Zehra · 13 March 2026

★★★★★ 5/5

Google

I have rented through them twice. 1st time I was dealt with by Helen. Nothing was too much for her, she even came to pick me up so I could do the paper eork on time as my lift let me down. 2nd time Megan looked after me showing me a couple of properties which were both excelent, Megan had listened and took my needs into account and Raimonda was always helpful when I popped in. With both moves lettings admin looked after me with all the paper work (not my strong point) and made things easy. Chocolates on the way team!!!!!!

Billie · 27 August 2018

★★★★★ 5/5

Google

Amy has been absolutely first class in meeting the requirements for running our HMO. She's diligent, aware and professional throughout and responds efficiently and effectively. Thank you Amy!

Wayne · 13 January 2023

★★★★★ 5/5

Google

Would highly recommend choices ! Beth is very professional in managing my property. Any problems she rectifies instantly and always keeps me up to date . Excellent!!!!

Jay · 12 February 2023

★★★★★ 5/5

Google

Absolutely outstanding help today, alleviated a concern of mine that was a big issue. Thanks Beth!

David · 9 December 2023