Trusted Agent profile · Redhill, Surrey
★★★★★
736 reviews across 2 platforms
99 Brighton Road, Redhill, Surrey, RH1 6PS
Part of Choices, see every office.
Choices's office in Redhill, Surrey, at 99 Brighton Road, is rated 4.4 out of 5 across 736 reviews on two platforms, including 729 Google reviews rated 4.4. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Choices, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Redhill office, from every platform, shown as written. First names only.
5/5
GoogleBeth was really helpful and understanding, she sorted out our issues, and addressed them professionally and very quickly, so handled our moving out process extremely well.
Thank you for your positive review. Kind regards CHOICES
5/5
Google@Charelle Treurnich Thanks Charelle for the good support so far and we are happy with your help/support. Have a great day
Thank you for for your review!
5/5
GoogleAmy Francis is always so helpful and professional! We appreciate everything she does for us, a huge thank you to Amy!
Thank you for your 5* review. CHOICES
5/5
GoogleCan not fault Brandon Longhurst for his outstanding customer service. We have had consistent communication. Brandon has followed up any issues we have raised and has been extremely helpful. Fantastic customer care.
2/5
GoogleI've been with Choices for 2 years and have not been happy with the service of not just the Redhill team, but of the finance department and the organization as a whole. I have not had the best tenants, which is NOT the fault of choices, but where I needed them to act and keep me informed and updated they failed to do so. I find myself constantly having to chase them to understand what is happening. On SEVERAL occasions rent that has been paid to the finance department takes days if not weeks to get into my account. The tenants have now moved out and we have had to go through TDS to get the deposit back, which we were awarded. It has been confirmed that TDS have passed it on to Choices, but one week later, I am still waiting for it to get to my account, without an explanation of why it takes so long. I am now managing my property myself, as I feel choices were just not efficient enough.
I am sorry to see you have been unhappy with any service provided. Unfortunately, when notice was given to the tenants they were unable to find a new property and therefore we did start the eviction for you, although the tenant did find a new property to move into eventually. The deposit was awarded to you by the TDS and the payment is being made to you. Kind regards, Karen Gunner, Customer Services Manager
5/5
GoogleWeve had alot of issues with repairs and stuff and Beth has been very helpful and understanding the whole time
Thank you for your 5* Review. CHOICES
5/5
GoogleDealing with Choices has been very easy. Charelle is friendly, fast at communicating and a pleasure to deal with. I would highly recommend. Thank you.
Thank you for your positive review. Kind regards CHOICES
5/5
GoogleI have used choices on 3 occasions now selling my own home plus a buy to let I had and recently my parents home. Nicola, Matthew and the team have taken the stress out of selling my properties keeping in touch on a regular basis so I know exactly what’s going on. Best of all on each sale the price I achieved met with my expectations. Keep up the good work and thank you once again.
5/5
GoogleId like to thank Amy Francis for her help in sorting out an issue with the flat. Appreciate the quick and speedy resolution - 10/10 & 5*as usual!
Thank you for your wonderful review. Kind regards, Karen Gunner, Customer Services Manager
1/5
GoogleI had 2 viewings with Choices. First add was listed as furnished and landlord was not willing to remove any furniture which is understandable. I was then suggested by Raimonda to go for another viewing at another flat, she confirmed it was unfurnished, listed as unfurnished since that's what I am looking for. I drive 20 minutes to see the place, liked it but then she says she needs to confirm with the landlord about the furniture? I then see its been let on the same day without anyone informing me. What a timewaster.NegativeQuality, Professionalism
Thank you for your review, I am sorry that the landlord decided to proceed with another applicant on this occasion. Kind regards, Karen Gunner, Customer Services Manager
5/5
GoogleId like to thank Amy Francis for her help in sorting out an issue with the flat. Appreciate the quick and speedy resolution - 10/10 & 5*as usual!
Thank you for your wonderful review. Kind regards, Karen Gunner, Customer Services Manager
5/5
GoogleWe've been working with Ebony here in Redhill who has been quite responsive, clear and kind to work with, especially after we asked for clarification on an issue. Well done!
5/5
GoogleI had wonderful experience with Choice property for finding my first rental property, Helen was super great, got all the paper work and necessary checks sorted with in 1 working day.
Thank you for our wonderful review. Kind regards, Karen Gunner, Customer Services Manager, CHOICES
5/5
GoogleMs. Vicky Hall has been very helpful, as always. She knows what customer service is truly about.
Thank you, this is great to hear. Kind regards, Karen Gunner, Customer Services Manager
5/5
GoogleVicky Hall, is always very helpful and she comes back extremely quickly. I deal with 3 different agencies and Vicky is the easiest. Many thanks
Thank you for your wonderful review. Kind regards, Karen Gunner, Customer Services Manager
5/5
GoogleThanks to Helen for her professional skills and not giving up on me..it’s Choices Redhill for me 🫡 …
Thank you for your 5* review. CHOICES
1/5
GoogleAwful service avoid yourself a lot of stress I am a property owner and have used a lot of letting agents over the years just use someone else these guys will say all kinds of stories to get your business then when you need them to sort out something out then all of a sudden they come up with excuses I certainly wont be using these cowboys ever again. Watch this space I will update
We are very sorry for your experience, please contact our customer services and identify yourself, we will look into this and take appropriate action
4/5
GoogleMy apartment is managed by Choices and Vicky Hall is my portfolio manager for last 1.5 year. Vicky was patient enough to listen the maintenance related issues of the apartment and take corrective actions quickly. Sometimes due to their vendor side delay, actual work got delayed, But Vicky maintained a continuous communication to keep myself updated on the progress.
5/5
GoogleVicky has been very responsive and helpful in the whole time I have dealt with her
Thank you for your 5* Review. CHOICES
5/5
GoogleRhiannon Owens was an exquisite Senior Portfolio Manager. She always replied swiftly and kindly and took care of all questions I had. I can only recommend to work with Rhiannon!
Thank you for your review. Kind regards, Karen Gunner, Customer Services Manager, CHOICES
5/5
GoogleWorked with Rosie Thompson as a letting agent. Received prompt and efficient service over a long and complicated issue with the boiler. A pleasure to do business with. JA
Thank you for such a positive review. Kind regards, Karen Gunner, Customer Services Manager, CHOICES
5/5
GoogleWe had an amazing customer experience from choice agency especially Amy Francis , she has been wonderful
Thank you for your 5* Review. CHOICES
5/5
GoogleValerie was very professional and resolved my query promptly.
Thank you for your review.
5/5
GoogleJust dealt with Dan Evans at Choices today. He was very professional and helpful. He dealt with my query promptly and I am very satisfied with the outcome!
Thank you for the great feedback. Kind regards, Karen Gunner, Customer Services Manager, Choices
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Choices's Redhill office has 736 reviews across two platforms: 729 on Google, 7 on Facebook (across the whole business).
Choices Redhill is rated 4.4 out of 5 across all 736 reviews, and 4.4 out of 5 on Google from 729 reviews.
Yes. In The Trusted Agent 2026 awards: Choices, Redhill won Trusted Agent.
Choices Redhill, 99 Brighton Road, Redhill, Surrey, RH1 6PS.
