Every review we hold for the Redcar office, from every platform, shown as written. First names only.
★★★★★ 1/5
Googleterrible! totally user unfriendly and not even set up correctly for bank account codes postscript: two years later forced to use Thirdfort again - so many secret work arounds required to actually comply with the requirements that not even a qualification in forensic science would help. Would give zero if possible though support staff are nice enough
Ed · 4 March 2026
Agent replied · 4 July 2026
Hi Edward, thank you for the feedback and I am sorry to hear that you found the app not to be user friendly.
We utilise OpenBanking technology to satisfy the bank statement element of the checks, but it sounds like you may have encountered some difficulty here. It would be really helpful to understand more on what happened, so if you are able to provide any further information to feedback@thirdfort.com it would be appreciated. Our Support team are also here to assist if you require any help. You can reach us Mon-Fri on +441617680083, via livechat within the app or by emailing help@thirdfort.com. Best wishes, Kim - Thirdfort Support
★★★★★ 5/5
GoogleI have dealt with both Sherry & Graham in the past on the negotiation and sale of one of my properties and found their advice and knowledge invaluable. They kept me informed and updated throughout my transaction with frequent emails and telephone updates. I would definitely recommend their services to anyone who has a unique or bespoke property and is thinking of selling in the future.
Tracyann · 16 December 2025
Agent replied · 16 May 2026
Thank you so much, Tracy-ann, for your lovely review. It was a real pleasure working with you on the sale of your property, and I’m delighted to hear that you found our advice and updates helpful throughout the process. Supporting clients with unique homes is something I genuinely enjoy, so your recommendation means a great deal. If you ever need anything in the future, I’d be more than happy to help again.
★★★★★ 5/5
TrustpilotHelpful and caring.
The Thornaby team were helpful and,always
available to answer any questions. They went the extra mile to help and keep us informed. Jack was especally helpful.
Rod · 24 June 2026
★★★★★ 5/5
GoogleSuch a positive experience with this company. Big thank you to Annie who ensured I was updated throughout the purchase process and Jack for his help after sale. I wish this team the very best and thank you x
Victoria · 18 March 2026
★★★★★ 5/5
GoogleFantastic service from start to finish. Excellent communication everything is explained very clearly what the next steps are. I have nothing to worry about and knowing I can leave staff ( Rachel) to arrange everything means I have less things to worry about
Would defiantly recommend this company
Jenny · 10 May 2026
Agent replied · 10 July 2026
Dear Jenny,
Thank you so much for your fantastic 5-star review! We are absolutely thrilled to hear that you received excellent service from start to finish and that our communication made the process clear and worry-free for you.
We are especially pleased that Rachel was able to arrange everything smoothly, giving you peace of mind. Your recommendation is the highest compliment we can receive and means a great deal to our entire team.
★★★★★ 5/5
TrustpilotI have just sold my house using Michael…
I have just sold my house using Michael Poole I dealt with Craig throughout he always picked up my calls when I had questions /queries kept me informed at all times. Overall great experience would recommend.
Miss · 9 April 2026
★★★★★ 3/5
TrustpilotDisappointed
I have Been renting through MP for 9+ years but I had to leave due to
LL selling, I’ve had no trouble with MP up until I was leaving, I had no contact or help from anybody after the sect 21 to help me find anything new?, eventually after finding a new property to rent I had issues with them delaying my reference despite not missing a payment in 9 years!! I’m glad I cancelled my Standing order as I was billed for the month after my tenancy ended as they had failed to update Melanie in accounts that I had gone. I received no apology, just a standard response “system hadn’t been updated” -I left my flat in great condition and it’s 3 weeks before I get my deposit back , I can afford it but how are people supposed to pay a deposit whilst waiting repayment of another. Not good enough.i was thinking about 4 stars however decided on 3, when you can spend an lifetime in building a legacy up but it takes one stupid mistake in letting it fail! Shame
Steve · 9 May 2026
★★★★★ 5/5
GooglePhil was totally professional from the moment we made contact through to giving us a valuation on our house.
Good advice was given and a fair valuation presented for us to consider.
Mark · 26 July 2025
Agent replied · 26 July 2026
Hi Mark,
Thank you so much for the wonderful review and the five-star rating! We're thrilled to hear that you were pleased with Phil's professionalism and the valuation service. Providing thoughtful advice and thorough analysis is something we take great pride in, so it's fantastic to know it made a positive impression.
If you need any further support on your property journey, we're always here to help.
Best wishes,
EweMove Leamington Spa North and Knowle
★★★★★ 5/5
GoogleJohn and Jack were fantastic support in the sale of my apartment.
I received great and solid advice about the sale and communication through the process was exceptional.
On top of an excellent job, both John and Jack were very genuine, decent people.
I am hugely grateful for their support and their helpful, extra mile mindset.
I cannot recommend highly enough.
Mark · 21 June 2024
Agent replied · 21 June 2026
Thank you for such a fantastic 5 star review of our estate agents Mark - the team are delighted with your comments. We really appreciate you taking the time to share your experience with others and wish you all the very best.
★★★★★ 5/5
GoogleMartin offers an honest and personalised experience. Checked in regularly and advised along the way without taking over. Very knowledgeable about the local area and respected my wishes to be involved in the process as much as possible. Also supported with keeping the legal
Side of the process moving along and offered reassurance to myself and the buyers when needed.
Denise · 29 January 2026
Agent replied · 29 May 2026
Thanks Denise, it was a pleasure helping you sell the property and meeting you along the way.
★★★★★ 5/5
TrustpilotWe viewed a property that was for sale…
We viewed a property that was for sale with Micheal Poole on December 30th 2025 and made an offer via email on the 30th. Although the office was closed on the 31st the office manager rang me from home. The offer was accepted. Though out the whole process Marian Gilhooly constantly kept in touch with updates. She was supportive, encouraging when things slowed down and incredibly helpful and professional. I don’t think that anything was too much trouble for her , she simply could not do enough for us. We are looking forward to receiving the keys to our new home next week and also looking forward to seeing Marian again.
Kathleen · 30 April 2026
★★★★★ 5/5
GoogleAbsolutely great service and exceptional communication throughout the process. I would 100% recommend Nev when selling your home. If I was ever selling a property again in the area he would be my go to.
Zoe · 10 June 2025
Agent replied · 10 June 2026
Thank you so much Zoe! It gives me the greatest pleasure to help nice people like you achieve their goal. I’m delighted you would recommend EweMove Otley & Guiseley to other home movers in the area. Many thanks, Nev 😁 …
★★★★★ 5/5
GoogleVery happy with Michael Poole, the valuer Chris Foster is a lovely guy and Emma Eskdale the manager at the Redcar branch has been great keeping us informed and helping us along the way.
Martin · 20 June 2025
Agent replied · 20 March 2026
Hi Martin, thanks so much for your five‑star review! We’re really pleased you’re happy with the service from Chris, Emma, and the Redcar team, it was a pleasure to help!
★★★★★ 5/5
GoogleAbsolutely amazing! We chose Ewe Move after meeting Rachel at a house viewing and she did not disappoint. She was on the ball from day one. Got our house up for sale within a week and was excellent at keeping us up to date with the all the stages and steps of the process. She even came over early before all viewings to offer a hand if we needed! She was brilliant with our kids and understanding about our busy home life it put us at ease and made us more relaxed and able to fully trust her with our home. Thank you so so much we will always recommend you guys and cannot fault the service and communication we received from you! We will definitely be in touch when we choose to sell again! :)
Davida · 10 July 2025
Agent replied · 10 July 2026
Dear Davida,
We are thrilled to hear about your wonderful experience with Rachel and our team at Ewe Move. Your glowing feedback and trust in our service are greatly appreciated. We look forward to assisting you in the future and thank you for your high recommendation. Warm wishes & Best regards, Ewemove Team at Bramley & Maltby
★★★★★ 5/5
GoogleThe team have been so helpful and accommodating making buying my second home so easy and seamless. Nothing ever felt like too much trouble, and Emma was always very quick to reply to my emails! Thank you for all your help!
Grace · 20 March 2025
Agent replied · 9 December 2024
Thank you for your fantastic review, Grace!
We’re thrilled to hear that our team made buying your second home easy and seamless. It’s wonderful to know that Emma was quick to respond and that nothing felt like too much trouble.
We appreciate your kind words and are here to help whenever you need us.
★★★★★ 5/5
TrustpilotBuying a house with Michael Poole has…
Buying a house with Michael Poole has been brilliant Sophie has been great always willing to help whenever needed, very attentive to all my questions also very friendly manner would recommend totally 🙂 super star ⭐ to you Sophie
MRSJULIESMITH · 27 February 2026
★★★★★ 4/5
GoogleAn interesting location with a fun one lane entry/exit route making driving in rather interesting.
Parking is good and some very knowledgeable staff around to help. …
Marc · 30 May 2026
★★★★★ 5/5
GoogleCould not recommend Martin & team at Ewe Move enough! Changed after our house was listed with another agent. Pictures were amazing & house sold within days. Buyer had discounted the house previously. Communication great!
Sarah · 29 May 2025
Agent replied · 29 May 2026
We are glad to have been able to step in and help. Enjoy your new life in the sun!
★★★★★ 5/5
GoogleI just wanted to say a big thank you to Bobby who took us round the property recently in Whitstable. Was kind, Not too overbearing and I think Had just the enthusiasm to show around the house. Many thanks.
Naomi · 18 February 2026
★★★★★ 3/5
GoogleSlow at times, fed same bullshit week after week, didnt do much unless prompted, my solicitor did more pushing than they did and ewe move charged me almost 4 x more than what I was paying her, was quite a painful process, once they received my fee from my solicitor I didn’t even receive a thank you or a pleasure doing business from them afterwards, not even a follow up call, they vanished and I never heard from them again, even a WhatsApp message would’ve been nice. Your just a number
GAVIN · 21 June 2025
Agent replied · 21 June 2026
Thank you Gavin for your review.
I'm sorry you felt this way. However, we welcome all constructive criticism and will reflect on your experience.
Thank you for the business opportunity and best wishes for the future, John.
★★★★★ 5/5
TrustpilotMy experience working with the Michael Poole Eston Team.
I had in the past used Michael Poole as a leasing agent and found them to be effective and professional. Selling my rental property from overseas (Canada) was made relatively easy thanks to the expertise and professionalism of the Michael Poole Eston Team. I have no hesitation in recommending the Michael Poole Eston team as first class leasing, property management and selling agents.
Mike from Canada.
Mike · 24 July 2026
★★★★★ 5/5
GoogleGreat experience, no issues at all. Connor was amazing! No matter what time, he would always answer or reply. Can't thank you enough Connor! I would highly recommend Aspire and to deal with Connor. Thanks.
Stevie · 21 March 2026
★★★★★ 5/5
TrustpilotValuation
We have recently had a valuation and subsequently listed our property for sale, following the service we received from Jack. Whilst we could have used a cheaper agent, we felt the service and professionalism from Jack was exceptional, he was very knowledgeable and answered all questions relating to the selling process. The listing process was very efficient, and we hope to see prospective buyers soon.
Z · 4 June 2025
★★★★★ 5/5
GoogleSince starting with IB we have had a fantastic personal service from Rosie,
We had some early challenges and Rosie was incredibly helpful and more importantly patient with us.
As account management goes Rosie leads the way.
Richard · 28 February 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
