Every review we hold for the Redcar office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWe have just noticed a critical flaw in this software. We have an inventory company that used this software carry out inventories for us less than a year ago. As we stopped using the company they deleted all our inventories from there system. However this means all the inventories that we have had done even though they are saved in PDF cannot be opened and are useless. The inventory company does not want to make them live as they say they have to pay to host it. So be aware that your inventories can become useless. The inventory company is now making us pay for each inventory to become live again and there is nothing Inventory base can do to help you in this situation.
Square · 29 September 2025
Agent replied · 29 June 2026
Thanks for sharing your feedback. We take concerns like this seriously and want to look into what’s happened here. Please contact me direct so I can review the details with you and work towards a resolution.
sian@inventorybase.com / 03333 444506
★★★★★ 5/5
TrustpilotSophie was extremely pleasant
Sophie was extremely pleasant, professional and proactive.
It was nice to talk to someone who was friendly and personal. Particularly as I am someone who finds this process very nerve wracking!
Thank you Sophie x
Jen · 1 June 2026
★★★★★ 4/5
TrustpilotGreat service
We went with Michael Poole as have previously dealt with them in the past and have family recommendations. They have been so helpful. Roberta has been a calming voice on the end of the phone and when things seemed to be getting quite stressful as house moves can do, David was contactable and on hand to advise and guide on next steps. Although we sold our property with Michael Poole they helped us a lot with our onward purchase and we were able to get into our new home just before the stamp duty deadline!
Thank you to all
Kate · 31 March 2025
★★★★★ 5/5
GoogleFrom valuation to completion John and his team were prompt, approachable, transparent, helpful, easy to communicate with and trustworthy. I originally contacted 4 other estate agents and I'm very pleased with the service I received and glad I chose this company.
Tau · 21 June 2025
Agent replied · 21 June 2026
Thank you for such a fantastic 5 star review of our estate agents - the team are delighted with your comments. We really appreciate you taking the time to share your experience with others and wish you all the very best. Best wishes,
★★★★★ 2/5
GoogleThe place itself was gorgeous, there was a wide selection of plants available, and the cafe was really nice too.
Unfortunately the experience was marred by the fact it just isn’t wheelchair accessible at all, despite what Google says. As a keen gardener, my mum was really excited to go here, but the car park is gravel with lots of uneven bits and potholes meaning she could barely drive her electric wheelchair through and got stuck multiple times.
When she finally got inside, the only way to get through the building is to go over a wooden bridge which has steps and one narrow ramp. However, the ramp has a large lip at the bottom of it, meaning her wheelchair couldn’t get over and we had to physically lift her. The exit to the outside area also has a ramp, but there are stairs at the bottom meaning she couldn’t get outside at all. The paths outside are extremely narrow with deep gravel on either side so even if she had been able to get out there, she would’ve struggled to get around safely.
It’s really frustrating when a place claims to be accessible but clearly hasn’t been designed with wheelchair users in mind. My mum left feeling disappointed and upset because she’d been looking forward to visiting and exploring the gardens. I’m leaving this review not to criticise the staff, who were lovely, but so that other wheelchair users and their families know what to expect before making the trip.
Paris · 20 June 2026
★★★★★ 5/5
GoogleJohn was absolutely spot on with his valuation and advice. The service from start to finish was excellent and very slick indeed. I would highly recommend John and his team. Thank you.
Maxine · 21 September 2025
Agent replied · 21 June 2026
Thank you Maxine for your wonderful review, it was a pleasure being able to help you with the move, best wishes, John.
★★★★★ 5/5
GoogleDebbie in the Redcar office helped me with my brothers property though not with Michael Poole as it is in Newcastle was very helpful with reform information thank you
Oakley · 9 July 2026
★★★★★ 5/5
TrustpilotSarah is always helpful and…
Sarah is always helpful and professional, as are all staff that I have dealt with at Michael Poole.
Emails are always answered promptly and their coordinated approach when managing my lettings makes it run smoothly…
Andrea · 26 May 2026
★★★★★ 5/5
GoogleI purchased my first home from the Redcar branch and the service I received was nothing short of amazing. Isobel dealt with my offer initially and put me in touch with Michael Pooles solicitors and mortgage advisor. I was then passed to Helen who helped me throughout my purchase. All the staff at Michael Poole, the solicitors and the mortgage adviser were very helpful and supportive through the while process. Thanks again, we love our new home!
C · 5 July 2026
★★★★★ 5/5
TrustpilotExcellent service from Tracey and her…
Excellent service from Tracey and her team. They went above and beyond taking care of the sale of my late brothers property.
They kept me updated with dates and times regarding viewings and subsequent buyers responses.
I would highly recommend Pooles as an agent for selling your property.
Keith · 2 February 2026
★★★★★ 5/5
GoogleJust completed and Aspire and especially Caroline have been brilliant from start to finish. Caroline was always on top of things, always available and made the whole process seemless! Can not recommend them enough!!
Wayne · 21 May 2026
★★★★★ 1/5
GoogleAbsolutely dreadful experience with this company. We tried for days to use the app, and never received a passcode from them. I phoned Thirdfort and the woman there said it was because our phones are on Sky mobile, which is rubbish because our daughter didn’t have this problem and she is on Sky mobile. The woman suggested we ‘used a friend or neighbour’s phone’ to complete our ID check. Very secure! She said she would contact our solicitor to sort it out, but never did. Useless!
Louise · 4 June 2026
★★★★★ 1/5
GoogleI have been trying to call this company for over a week, they have a phone number on there website which no one ever picks up.
I have left messages after messages with there supports staff but no one ever calls back. Have even sent them emails.
I don't understand why they have a phone number when no one is ever going to answer the phones.
Extremely Bad Service, agents please beware of this.
Pav · 29 October 2025
Agent replied · 29 June 2026
Hi Pav,
We’ve looked into this thoroughly and can’t find any record of missed calls, voicemails, or emails from you over the past week or before. Our support lines, live chat, and inbox are all fully monitored during working hours, so it’s unusual for contact attempts not to register anywhere.
If you’ve tried reaching out through another number or third-party channel, please email our Ops Director Sian directly at sian@inventorybase.com so we can check and resolve this quickly. We take communication and response times seriously, and we’d like the chance to clarify what’s happened here.
★★★★★ 5/5
GoogleJack, John and Ewe Move were helpful and guided us through every step. Went above and beyond to reply to my questions and. Make sure the sale went through as quickly as possible. It was not without issues and Johns kindness and experiences in the industry kept me sane throughout the process.
Katherine · 21 December 2025
★★★★★ 5/5
TrustpilotMichael Poole have done a great job…
Michael Poole have done a great job helping us through our purchase which was difficult due to probate.
Stacey Holmes was excellent.
Rob · 7 August 2026
★★★★★ 5/5
GoogleUnbelievable service a friend down the road put theirs on the market so they i went to ask how ewo was they recommend Ewo so yes word mouth is always good thing.
So from start to finish kept me in the loop what was going on, John when he came round explained the price how the house would be market.also Lucie like a go between me & the buyers.
Was a smooth process so hats to Ewo a smaller company but on par with the big boys,have them round nothing to loose but more to gain
So hats of to Ewo.
Thank you to John and his team
Chris · 21 June 2023
Agent replied · 21 June 2026
Thank you Chris for your glowing review. I'm delighted that you felt the process went smoothly and we were able to get you moving. Best wishes, John.
★★★★★ 5/5
GoogleWe decided to go with John and his team at Ewe Move following a visit out to our house.
So glad we went with this team!
We had probably one of the most stressful house moves possible; anything that could come up did!
However having John and his team handling our sale enabled us to get through the hurdles every step of the way helping and advising on lots of matters,his team managed our situation professionally with a calming manner.
Highly recommend
Marie · 21 June 2023
Agent replied · 21 June 2026
Thank you Marie for your wonderful review. It was a real pleasure being able to help you & your family with the sale. Best wishes, John.
★★★★★ 5/5
GoogleEmma and the team have been brilliant so far with our house purchase & I am sure that'll continue as we move forward in the process.
Joe · 20 October 2025
Agent replied · 20 March 2026
Thank you so much for your kind words, Joe 😊. We’re delighted to hear that you’ve had such a positive experience with Emma and the team so far. We really appreciate you taking the time to share your feedback, and we look forward to supporting you right through to completion 🏡 …
★★★★★ 5/5
GoogleLouise was an absolute professional, warm, friendly and a consummate professional. Knows her industry and knows people and knows how to relate to them. An absolute pleasure to deal with her and would not hesitate to recommend her to anyone
Alex · 25 March 2026
★★★★★ 1/5
GoogleThank you John for pointing us in direction of an Alexandra Grace law Solicitors now gone bankrupt.
Was also far from happy trying to sell a second property with yourself after messing us about for a month with someone who couldn’t afford our property
Also far from happy with your attitude when taking our property off the market
Ewe move are the worst
Andy · 21 June 2024
Agent replied · 21 June 2026
Hi Andy,
Hope you and Emma are well.
I'm sorry you changed your original 5-star review from 2021.
We ended our relationship with Alexandra Grace Law long ago, and I wasn't aware that their business had closed. Please contact me directly if there is something you require from them as I may be able to help.
In regards to the sale of your second property, the buyer was unable to proceed due to the surveyor's report, which was explained at the time.
I'm sorry that you weren't happy with my attitude when you took your property off the market in May 2022, it's always disappointing when we're not able to help our customers especially when I felt we had built up a strong relationship. If this disappointment came across in our communications it was only because I wanted the best for you and I really care about the people we work with.
There are no hard feelings on our end and the door is always open should you & Emma require any advice or help should you decide to move again.
Best wishes, John
★★★★★ 5/5
GoogleI've recently bought a house from a Seller who was using Michael Poole as their estate agent. Were it not for Helen Nicholson at Michael Poole, it would have been 10 x more stressful than it was. We had poor communication from both solicitors, but Helen bridged the gap between me and the Seller, and kept me informed quicker and more thoroughly than my own solicitor did. Thanks a lot Helen and the MP team.
Sam · 5 October 2025
Agent replied · 23 December 2024
Thank you so much for your kind words, Sam! We’re thrilled to hear that Helen Nicholson was able to make your home-buying process less stressful and keep you well-informed. Your feedback means a lot to us, and we’ll be sure to pass on your appreciation to Helen and the rest of the team.
★★★★★ 5/5
GoogleI sold my Aunts house through Ewe move last Month and I’m so pleased I did. Paul Chant was one of the best agents I’ve ever dealt with. He was thorough and had the best most up to date marketing techniques and we had an offer within a few days of it going on the market. I don’t live near the property so I really couldn’t have done without Paul. He took meter readings and supervised house clearance people, which really was above and beyond his role and saved me quite a few hours travelling back and forth. If you’re undecided about which agent to go to, I wouldn’t hesitate to recommend Ewe Move.
Jane · 25 May 2023
Agent replied · 25 May 2026
THANK YOU Jane for taking the time to leave such a wonderful review. We are delighted that you had such a positive experience - it was a real pleasure to have provided a service for you.
★★★★★ 5/5
TrustpilotSuperb service
The structured client first approach by the team at Michael Poole , Guisborough led by Jack, and Alisha was excellent .
Preparedness, thoughtful and knowledge of the local market was superb, cannot recommend highly enough
Mike · 27 April 2026
★★★★★ 5/5
GoogleMP were instructed to sell my Mothers home in summer 2024. I have mostly dealt with Emma who is branch manager in Redcar.
Excellent service from start to finish. Attention to detail very good, prompt communications. Very good estate agents, we would highly recommend.
Steve · 20 March 2025
Agent replied · 23 December 2024
Thank you for sharing your positive experience with us, Steve! We’re delighted to hear that Emma and the team at our Redcar branch provided excellent service throughout the sale of your mother’s home. Your kind words about our attention to detail and prompt communication mean a lot to us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
