Trusted Agent profile · Reading, Berkshire
★★★★★
914 reviews across 1 platform
33-34 Market Place, Reading, Berkshire, RG1 2DE
Part of Romans, see every office.
Romans's office in Reading, Berkshire, at 33-34 Market Place, is rated 4.3 out of 5 across 914 reviews on 1 platform, including 914 Google reviews rated 4.3.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
GoogleGood experience of dealing with Bernadette in the Reading office. Always chasing stuff and on top of things.
Thank you for your comments, customer service is very important to us a local property company and to Bernadette. Regards Jon Roberts Director Residential Sales.
5/5
GoogleKimberley takes good care of my two properties and keeps me informed. A pleasure to deal with her!
Hi Mary Thank you for the recent 5 star review. It is very pleasing to read your comments about Kimberley and glad she could provide such a positive experience. Don't hesitate to be in touch if there's anything further we can do to assist at any stage. Kind regards Romans
5/5
GoogleVery responsive / easy to get in touch with when there's issues.
Hi Tom, thank you for taking the time to leave a review for us at Romans Estate Agents Reading. We're happy we could meet your expectations! Kind regards Customer Care Team
5/5
GoogleSuresh Magar communicated quickly and efficiently, and made sure the process of renting was smooth and simple.
Hi there Thank you for the recent 5 star review of our Reading branch. It's very pleasing to read your comments about Suresh and glad he could provide you with a positive experience. We will be sure to pass the feedback on. Don't hesitate to be in touch if you require anything further. Kind regards Romans
5/5
GoogleThanks @Kimberley Garcia Jones for your prompt response and support on all issues we reported.
Hi Ahmed Thank you for the recent 5 star review. It's very pleasing to read your comments and we are glad Kimberley could provide you with a positive experience. We will be sure to pass the feedback on. Don't hesitate to be in touch if there's anything else we can do to assist at any stage. Kind regards Romans
4/5
GoogleRomans have been a great company so far, very easy to deal with and very organised when it came to Lettings viewings. The estate agent Kayleigh, who is handling our paperwork etc to start letting a property has been very professional and quick to respond to any queries.
5/5
GoogleI was absolutely delighted by the excellent service that I received from Romans. They were extremely professional, and selected a lodger for my apartment in Reading. In particular, I would like to thank the great teamwork of Sally Tucker, Chloe Nice and Donna Starnes. 5 Stars from me!
5/5
GoogleManaged to rent a property quick and simple with Mr Suresh Rana. Got everything explained clearly.
Thank you for your kind comments and positive review about Suresh . Customer service is very important to us and I have passed your comments on to him. We wish you all the best in your new home. Kind regards, John Sumner Regional Lettings Director
1/5
GoogleI have to put a rating but can't even rate this. Still no heating. Mortified!
Regarding your comments, I am sorry to hear that you have experienced issues with our service. We take customer service very seriously and I invite you to contact me directly to discuss the issue. I can be contacted on 01344 379056 or e-mailed stubb@romans.co.uk Kind regards, Sharon Tubb Area Manager - Property Management
4/5
GoogleOverall the company was good to deal with, however Jenna dealt with any problems well.
Thank you for review and great to see Jenna getting a mention from you. The Lettings team work very hard for all our much valued customers and thank you for using Romans. Jon Roberts Director
5/5
GoogleExcellent service from Kimberley. Made the process simple and kept me updated at all stages.
Thank you for taking the time to provide a positive review. Customer service is very important to us and I have passed on your comments to Kimberley Kind regards, John Sumner
4/5
GoogleHad a good experience with Dan and Paula with the buying of a property.
Thank you very much for your comments relating to Dan and Paula. Customer service is very important to us as a local Property company and very pleased to read you had a good experience. Regards Jon Roberts Director Residential Sales
5/5
GoogleThanks to our helpful property manager Kimberley - the service has been great! :)
Hi there Thank you for your recent 5 star review. We are very pleased to hear Kimberley could provide you with a great service. We will be sure to pass on your feedback. Kind Regards Romans
5/5
GoogleWonderful Professional and Courteous people at Romans Reading. Crisp communication. Happy with them
Hi there Thank you for the recent 5 star review of our Reading branch. It's very pleasing to read your comments about the team and glad they could provide you with a positive experience. We will be sure to pass the feedback on. Don't hesitate to be in touch if you require anything further. Kind regards Romans
5/5
GoogleExcellent support by the team hassle free process and a very present staff
Hi Santosh Thank you for the recent 5 star review of our Reading branch. It's pleasing to read the great comments and glad the team could provide you with a positive experience. We hope to be of assistance again in the future. Kind regards Romans
5/5
GoogleAfter contacting Romans for a valuation, I was so impressed that Julian Shepherd stopped by a few days before with their full brochure. When Julian came for the valuation he was enthusiastic, professional and engaging. I would not hesitate in contacting Julian again in future.
5/5
GoogleThe service has much improved over the last few months.
Hi Niall Thank you for the recent 5 star review of our Reading branch. We are glad that the team have been able to provide you with a positive experience recently and we will be sure to pass on your feedback. Don't hesitate to be in touch should you require anything further. Kind regards Romans
5/5
GoogleExcellent service from Gavin in the mortgage department, would recommend to all.
Thank you for using Gavin who works very hard to look after all of our much valued customers. Regards Jon Roberts Director Residential Sales.
1/5
GoogleWorst service ever viewings cancelled not notified 3 times in a row
Regarding your comments, I am sorry to hear that you have experienced issues with our service. We take our customer service very seriously and I would invite you to contact me directly to discuss the issue. I can be contacted 0118 9538715 or jsumner@romans.co.uk. Kind regards, John Sumner Regional Lettings Director
5/5
GoogleGood property suggested and take care of customers..excellent customer support team.
Hi Amit Thank you for the recent 5 star review of our Reading branch. It is very pleasing to read your comments about the team and glad they have provided you with a great service. We will be sure to pass the feedback on. Don't hesitate to be in touch if you require anything further. Kind regards Romans
5/5
GoogleVery nice service of Sarah George.
Dear, Wei Zhou, we are very happy we could provide you with a positive customer experience. Kind regards Customer Relations Team
5/5
GoogleExcellent mortgage advice and service from Gavin Carly at Romans Group
Thank you for your comments relating to Gavin who provided you with financial advice. Regards Jon Roberts Director Residential Sales
4/5
GoogleRomans sold our property at the asking price, quickly and professionally
Thank you for selling through our Reading office your business and positive comments most welcome. Regards Jon Roberts Director Residential Sales.
5/5
GoogleGreat professionals that helped us to find the perfect house. Thanks!
Thank you for your comments and very pleased Romans helped you find your perfect house. Regards Jon Roberts, Director, Residential Sales.
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